Top Rated
120 Ratings
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Score 8.7 out of 100
46 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

ConnectWise Automate

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.
Adam Friedli | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

Best suited for medium or large environments without SCCM or alternatives already. It can cover 90% of what you'll need to do as a systems administrator with just what LANDESK can do with a couple of modules added. For those who already have SCCM and a Help Desk CRM then the question is about the benefit of IT consolidation and the actual improvements you'll see in LANDESK over those others. It might be worth the cost (we thought it did) but that's up to the organization and could be very situational dependent. Bottom line is that I can assure you that if you have it you'll use it for something How much you use it is up to you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.8
Ivanti Unified Endpoint Manager
Remote monitoring
ConnectWise Automate
9.3
Ivanti Unified Endpoint Manager
Network device monitoring
ConnectWise Automate
7.5
Ivanti Unified Endpoint Manager
Multiple Server Monitoring
ConnectWise Automate
9.4
Ivanti Unified Endpoint Manager
Multi-device monitoring
ConnectWise Automate
9.1
Ivanti Unified Endpoint Manager
Automated alerts and notifications
ConnectWise Automate
9.0
Ivanti Unified Endpoint Manager

Management Tasks

ConnectWise Automate
8.8
Ivanti Unified Endpoint Manager
Patch Management
ConnectWise Automate
8.9
Ivanti Unified Endpoint Manager
Service configuration management
ConnectWise Automate
8.7
Ivanti Unified Endpoint Manager
Software and hardware inventory
ConnectWise Automate
8.9
Ivanti Unified Endpoint Manager
Policy-based automation
ConnectWise Automate
8.6
Ivanti Unified Endpoint Manager

Reporting

ConnectWise Automate
7.6
Ivanti Unified Endpoint Manager
Performance data reports
ConnectWise Automate
8.3
Ivanti Unified Endpoint Manager
Customizable reporting
ConnectWise Automate
8.2
Ivanti Unified Endpoint Manager
Data visualization
ConnectWise Automate
7.5
Ivanti Unified Endpoint Manager
Risk analysis
ConnectWise Automate
6.5
Ivanti Unified Endpoint Manager

Security

ConnectWise Automate
8.3
Ivanti Unified Endpoint Manager
Data backup and recovery
ConnectWise Automate
7.4
Ivanti Unified Endpoint Manager
Antivirus and malware management
ConnectWise Automate
8.6
Ivanti Unified Endpoint Manager
Adinistraor access control
ConnectWise Automate
9.0
Ivanti Unified Endpoint Manager

Pros

ConnectWise Automate

  • It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.
  • Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.
  • You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.
Asfer Bin Saleh | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

  • Software distribution - the ability to sit and provide software when a machine calls home works phenomenally well. You may also target based on certain conditions, ranging from LDAP queries down to hardware revisions of individual components.
  • Operating system provisioning - the range of choice in sequential execution is second to none. We migrated from MDT to Ivanti's providing with relative ease.
  • Patching and compliance - you're able to get extremely granular, and the rollout project templates make rolling it a particular patch from QA to Production an automated breeze
Joshua Parnell | TrustRadius Reviewer

Cons

ConnectWise Automate

  • The biggest issue for Automate is their support. They seem to be completely overwhelmed. Chat support for simple questions can be anywhere from 30 to 60 minutes in the queue. Then when you are connected they are doing little more than creating a ticket that will take days to hear back from them.
  • Patching. The documentation and advice from our implementation person do not match reality. The process of denying a patch is documented, but doesn't work. We were unable to block certain patches from being distributed until we spoke to a specialist about it. He couldn't explain the mis-matched documentation.
  • Speed. Using the Automate client is painfully slow. Very sluggish and non-responsive at times.
David Wertz, CHSP | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

  • Mac support - While it's the best I've seen with cross platform support, that doesn't mean they don't have a long way to go to catch up with the functionality of other tools that focus on one specific platform.
  • Product coherence - Their core product, the management suite, is great but with every new acquisition the company makes, it seems like there's another product that gets shoehorned into the picture. Making all those disparate pieces work smoothly together is something they're still working on.
  • Documentation - They come out with a lot of great features but some are so complicated I couldn't begin to understand the various facets of it all. I realize the days of published manual are long gone but even a PDF covering the major components in detail would be better than having to bump around in the dark until you have to call support for help.
  • Software Licensing Management - Every major release seems to completely rewrite this tool but they keep seeming to miss the mark. Lately it's a Microsoft Silverlight program that's very slow and has way too much data to be useful.
  • Web Console - The web console is all but unusable. The only way to really work on administration is to use the 32bit console which is great if you're running Windows but a fully featured web console would be much preferred.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

Ivanti Unified Endpoint Manager 9.0
Based on 1 answer
Landesk Management Suite is an important part of our business. It's a useful tool that does what we need it to do on a daily basis. Landesk support is also improving which is nice to see. Overall the product continues to get better and I recommend it to anyone needing a package with such features.
Anonymous | TrustRadius Reviewer

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

No score
No answers yet
No answers on this topic

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Automate

ConnectWise Automate 8.0
Based on 14 answers
Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.
Anonymous | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

Ivanti Unified Endpoint Manager 6.4
Based on 1 answer
TRM\TAM support has been generally very good. Getting reported bug fixes, design changes, UX problems resolved has been a pain. It is often difficult to get problems escalated beyond the TRM\TAM level. Support is fantastic when you can get it, getting it can often require more work than it should, and that is probably our biggest issue.
Anonymous | TrustRadius Reviewer

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Automate

We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc. We also have reduced our ticket noise by 70%. This fact alone makes Continuum our favorite.
Anonymous | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

I think that the Ivanti EPM method of collecting inventory data is much more useful that the other products. The way that queries and scopes can be generated and then used across the board in all of the features makes for very dynamic use cases.
Adam Howard | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
  • Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
  • Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
Catherine Zuniga | TrustRadius Reviewer

Ivanti Unified Endpoint Manager

  • In a college environment, the remote control access is very helpful in resolving issues w/o running around campus.
  • Very nice to push software to multiple devices at once.
  • Software portal is useful in allowing users to get what they need without the need for a tech.
Andre Marsolan | TrustRadius Reviewer

Screenshots

Ivanti Unified Endpoint Manager

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ivanti Unified Endpoint Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.8
Ivanti Unified Endpoint Manager
8.4

Likelihood to Renew

ConnectWise Automate
8.0
Ivanti Unified Endpoint Manager
9.0

Usability

ConnectWise Automate
3.2
Ivanti Unified Endpoint Manager

Performance

ConnectWise Automate
3.0
Ivanti Unified Endpoint Manager

Support Rating

ConnectWise Automate
8.0
Ivanti Unified Endpoint Manager
6.4

Online Training

ConnectWise Automate
7.1
Ivanti Unified Endpoint Manager

Implementation Rating

ConnectWise Automate
7.3
Ivanti Unified Endpoint Manager

Add comparison