What users are saying about
Top Rated
120 Ratings
3 Ratings
Top Rated
120 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 5.7 out of 100

Likelihood to Recommend

ConnectWise Automate

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.
Adam Friedli | TrustRadius Reviewer

Sensu

Sooner or later, companies are going to figure out that there's more to monitoring than what Nagios can provide. For those that want to dip their toe in the water and still provide backward compatibility with a legacy Nagios environment, Sensu is a good choice.It's mainly for businesses that want more than Nagios but don't want to take the full plunge with something radically different and metric-based such as Prometheus.Having moved to metric-based monitoring so far as I'm able, I can say with confidence that it's far better than what Nagios or Sensu provide.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.9
Sensu
Remote monitoring
ConnectWise Automate
9.3
Sensu
Network device monitoring
ConnectWise Automate
7.5
Sensu
Multiple Server Monitoring
ConnectWise Automate
9.4
Sensu
Multi-device monitoring
ConnectWise Automate
9.1
Sensu
Automated alerts and notifications
ConnectWise Automate
9.0
Sensu

Management Tasks

ConnectWise Automate
8.8
Sensu
Patch Management
ConnectWise Automate
8.9
Sensu
Service configuration management
ConnectWise Automate
8.7
Sensu
Software and hardware inventory
ConnectWise Automate
8.9
Sensu
Policy-based automation
ConnectWise Automate
8.6
Sensu

Reporting

ConnectWise Automate
7.6
Sensu
Performance data reports
ConnectWise Automate
8.3
Sensu
Customizable reporting
ConnectWise Automate
8.2
Sensu
Data visualization
ConnectWise Automate
7.5
Sensu
Risk analysis
ConnectWise Automate
6.5
Sensu

Security

ConnectWise Automate
8.3
Sensu
Data backup and recovery
ConnectWise Automate
7.4
Sensu
Antivirus and malware management
ConnectWise Automate
8.6
Sensu
Adinistraor access control
ConnectWise Automate
9.0
Sensu

Application Performance Management

ConnectWise Automate
Sensu
3.2
Application monitoring
ConnectWise Automate
Sensu
3.0
Database monitoring
ConnectWise Automate
Sensu
3.0
Threshold alerts
ConnectWise Automate
Sensu
6.0
Application performance management console
ConnectWise Automate
Sensu
1.0
Virtualization monitoring
ConnectWise Automate
Sensu
3.0
Server availability and performance monitoring
ConnectWise Automate
Sensu
3.0

Pros

ConnectWise Automate

  • It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.
  • Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.
  • You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.
Asfer Bin Saleh | TrustRadius Reviewer

Sensu

  • Unique concept as a "monitoring router" that can tie services together.
  • Backward-compatible with Nagios environments.
  • More of a DevOps focus than Nagios.
Anonymous | TrustRadius Reviewer

Cons

ConnectWise Automate

  • The biggest issue for Automate is their support. They seem to be completely overwhelmed. Chat support for simple questions can be anywhere from 30 to 60 minutes in the queue. Then when you are connected they are doing little more than creating a ticket that will take days to hear back from them.
  • Patching. The documentation and advice from our implementation person do not match reality. The process of denying a patch is documented, but doesn't work. We were unable to block certain patches from being distributed until we spoke to a specialist about it. He couldn't explain the mis-matched documentation.
  • Speed. Using the Automate client is painfully slow. Very sluggish and non-responsive at times.
David Wertz, CHSP | TrustRadius Reviewer

Sensu

  • Terrible documentation that assumes you're already an expert in everything that Sensu can do.
  • Significantly more work than Nagios to get basic checks on and configured.
  • Web interface is primitive and not even on the same level as Nagios XI.
  • Large price hikes after Sensu Go was released.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

Sensu

No score
No answers yet
No answers on this topic

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

Sensu

No score
No answers yet
No answers on this topic

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

Sensu

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Automate

ConnectWise Automate 8.0
Based on 14 answers
Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.
Anonymous | TrustRadius Reviewer

Sensu

Sensu 3.0
Based on 1 answer
Sensu's customer support was always willing to work with us but never really seemed to learn much from our experiences. I think they get a lot of customers with DevOps IT teams that are willing to put in a lot of elbow grease to get the most of Sensu's architecture.However, despite explaining my continued disappointment with their documentation and the overall flow of the product, I never got much more than a "sorry" and a notice that their documentation was open source if I wanted to contribute to it.The problem, of course, is that you can't document what you don't understand. I'm a former technical writer, so I know that better than most.
Anonymous | TrustRadius Reviewer

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Sensu

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

Sensu

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Automate

We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc. We also have reduced our ticket noise by 70%. This fact alone makes Continuum our favorite.
Anonymous | TrustRadius Reviewer

Sensu

We initially compared Sensu to Nagios XI. Nagios has languished for years and clearly wouldn't scale well without a lot of effort, while Sensu's architecture was clearly designed to be better at scaling horizontally.
Anonymous | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
  • Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
  • Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
Catherine Zuniga | TrustRadius Reviewer

Sensu

  • Standing up the Sensu Go server took very little effort.
  • Setting up and maintaining the build processes and deployment logic for Sensu assets and checks was somewhat exhausting and resulted in lower adoption among non-DevOps IT.
  • The limited web interface resulted in lower adoption among non-DevOps IT.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sensu

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.8
Sensu
2.0

Likelihood to Renew

ConnectWise Automate
8.0
Sensu

Usability

ConnectWise Automate
3.2
Sensu

Performance

ConnectWise Automate
3.0
Sensu

Support Rating

ConnectWise Automate
8.0
Sensu
3.0

Online Training

ConnectWise Automate
7.1
Sensu

Implementation Rating

ConnectWise Automate
7.3
Sensu

Add comparison