Top Rated
120 Ratings
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Top Rated
533 Ratings
Top Rated
120 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

SolarWinds Server & Application Monitor

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Top Rated
533 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

ConnectWise Automate

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.
Adam Friedli | TrustRadius Reviewer

SolarWinds Server & Application Monitor

Any server administrator needs a tool such as SolarWinds Server & Application Monitor in their environment. Having the ability to receive real time alerts when an application or server goes [down] only helps in the troubleshooting process and the down time. No one wants to see a server or application go down but it is inevitable that it will happen. Having the ability to get it back up and running in a timely manner is most important.
Cody Plassmeyer | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.9
SolarWinds Server & Application Monitor
Remote monitoring
ConnectWise Automate
9.3
SolarWinds Server & Application Monitor
Network device monitoring
ConnectWise Automate
7.5
SolarWinds Server & Application Monitor
Multiple Server Monitoring
ConnectWise Automate
9.4
SolarWinds Server & Application Monitor
Multi-device monitoring
ConnectWise Automate
9.1
SolarWinds Server & Application Monitor
Automated alerts and notifications
ConnectWise Automate
9.0
SolarWinds Server & Application Monitor

Management Tasks

ConnectWise Automate
8.8
SolarWinds Server & Application Monitor
Patch Management
ConnectWise Automate
8.9
SolarWinds Server & Application Monitor
Service configuration management
ConnectWise Automate
8.7
SolarWinds Server & Application Monitor
Software and hardware inventory
ConnectWise Automate
8.9
SolarWinds Server & Application Monitor
Policy-based automation
ConnectWise Automate
8.6
SolarWinds Server & Application Monitor

Reporting

ConnectWise Automate
7.6
SolarWinds Server & Application Monitor
Performance data reports
ConnectWise Automate
8.3
SolarWinds Server & Application Monitor
Customizable reporting
ConnectWise Automate
8.2
SolarWinds Server & Application Monitor
Data visualization
ConnectWise Automate
7.5
SolarWinds Server & Application Monitor
Risk analysis
ConnectWise Automate
6.5
SolarWinds Server & Application Monitor

Security

ConnectWise Automate
8.3
SolarWinds Server & Application Monitor
Data backup and recovery
ConnectWise Automate
7.4
SolarWinds Server & Application Monitor
Antivirus and malware management
ConnectWise Automate
8.6
SolarWinds Server & Application Monitor
Adinistraor access control
ConnectWise Automate
9.0
SolarWinds Server & Application Monitor

Application Performance Management

ConnectWise Automate
SolarWinds Server & Application Monitor
8.1
Application monitoring
ConnectWise Automate
SolarWinds Server & Application Monitor
8.6
Database monitoring
ConnectWise Automate
SolarWinds Server & Application Monitor
8.0
Threshold alerts
ConnectWise Automate
SolarWinds Server & Application Monitor
8.5
Predictive capabilities
ConnectWise Automate
SolarWinds Server & Application Monitor
7.7
Application performance management console
ConnectWise Automate
SolarWinds Server & Application Monitor
8.1
Collaboration tools
ConnectWise Automate
SolarWinds Server & Application Monitor
7.1
Out-of-the box templates to monitor applications
ConnectWise Automate
SolarWinds Server & Application Monitor
7.9
Application dependency mapping and thresholding
ConnectWise Automate
SolarWinds Server & Application Monitor
7.5
Virtualization monitoring
ConnectWise Automate
SolarWinds Server & Application Monitor
8.3
Server availability and performance monitoring
ConnectWise Automate
SolarWinds Server & Application Monitor
9.1
Server usage monitoring and capacity forecasting
ConnectWise Automate
SolarWinds Server & Application Monitor
8.5
IT Asset Discovery
ConnectWise Automate
SolarWinds Server & Application Monitor
8.3

Pros

ConnectWise Automate

  • It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.
  • Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.
  • You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.
Asfer Bin Saleh | TrustRadius Reviewer

SolarWinds Server & Application Monitor

  • It integrates with MS Windows, so you can keep track of services, processes or nic utilization/bandwidth.
  • You can also view the history of a lot of the monitor you choose. It can be helpful to isolate an issue if it's happening at a regular interval.
  • Linux and non-Windows OSs are supported using SNMP and even an agent if want to take advantage of other Solarwinds features.
  • It plays nice with other software, so you won't have conflicts with monitoring. Always a plus if more than one team is looking at data on the host.
Fernando Villamil | TrustRadius Reviewer

Cons

ConnectWise Automate

  • The biggest issue for Automate is their support. They seem to be completely overwhelmed. Chat support for simple questions can be anywhere from 30 to 60 minutes in the queue. Then when you are connected they are doing little more than creating a ticket that will take days to hear back from them.
  • Patching. The documentation and advice from our implementation person do not match reality. The process of denying a patch is documented, but doesn't work. We were unable to block certain patches from being distributed until we spoke to a specialist about it. He couldn't explain the mis-matched documentation.
  • Speed. Using the Automate client is painfully slow. Very sluggish and non-responsive at times.
David Wertz, CHSP | TrustRadius Reviewer

SolarWinds Server & Application Monitor

  • I would much like to see the modules sold in categorically grouped bundles, such as a networking bundle which would include all modules relating to the network.
  • Would love to see an addition of an API or something like that to connect to VMware Vcenters.
  • Found that if you acknowledge alerts, it makes it very difficult to remediate them inside of the program.
John-John Reyes Figueroa | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 8.6
Based on 10 answers
Easy to use and they keep expanding on its functionality. We also have a good relationship with them. Rarely have issues or need to contact support.
Ryhlen Schoeberl | TrustRadius Reviewer

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 8.6
Based on 22 answers
SolarWinds Server & Application Monitor is quite easy to use and super versatile. It allows you to do just about anything you can through premade templates or through scripting. You can use an agent on the servers if you want to, or you can monitor through WMI or SNMP credentials. You can customize thresholds for alerting quickly, and you can configure alerts to be as complex or as simple as you want.
Drew Hood | TrustRadius Reviewer

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 5.5
Based on 1 answer
No answer on this topic is available.

Support Rating

ConnectWise Automate

ConnectWise Automate 8.0
Based on 14 answers
Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.
Anonymous | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 8.5
Based on 18 answers
The initial SolarWinds Server & Application Monitor setup for our organization was a project tasked to me. I had to spend some time getting things prepared, such as finding a place for the VM that would be running SolarWinds Server & Application Monitor and making sure we had sufficient resources available. The install of the product was very frustrating, as there were a few failed installs--mostly getting rights to the MS SQL server for the database. Even after the install, there were calls to support where I needed some hand holding to get to the next step. Once escalated emails were sent, a support tech was able to resolve all issues and we got SolarWinds Server & Application Monitor up and running. Highly recommend taking the free classes SolarWinds offers to learn more about this product. They helped a lot to improve product knowledge.
Marty Mankins | TrustRadius Reviewer

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

SolarWinds Server & Application Monitor

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 6.4
Based on 2 answers
No answer on this topic is available.

Alternatives Considered

ConnectWise Automate

We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc. We also have reduced our ticket noise by 70%. This fact alone makes Continuum our favorite.
Anonymous | TrustRadius Reviewer

SolarWinds Server & Application Monitor

We selected SolarWinds Server & Application Monitor over AppDynamics because SolarWinds product suited our needs better. We needed better infrastructure monitoring and internal application monitoring brought from other vendors. If we wanted to monitor an application that was being developed by our company and we needed to track every transaction of it then we would have gone for AppDynamics, but SolarWinds was a better fit for our use case.

Devbrath Pant | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
  • Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
  • Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
Catherine Zuniga | TrustRadius Reviewer

SolarWinds Server & Application Monitor

  • One of the biggest areas of ROI is for our DBA, with the combination of SAM and DPA we have been able to streamline the maintenance and troubleshooting of applications. On several instances, it has taken us probably less than 5 minutes to tell supervisors where the issue lies when something is not working.
  • The second area that it helps is helping us see trends on our servers to know if we need to address specific areas of growth to ensure continued productivity and smooth operations.
  • Initially this was not part of our "initial" purchase with SolarWinds, however, now it is definitely one of the core SolarWinds modules that are used on a daily basis to assist in monitoring our network.
Nate Nettrouer | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Server & Application Monitor

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.8
SolarWinds Server & Application Monitor
8.6

Likelihood to Renew

ConnectWise Automate
8.0
SolarWinds Server & Application Monitor
8.6

Usability

ConnectWise Automate
3.2
SolarWinds Server & Application Monitor
8.6

Reliability and Availability

ConnectWise Automate
SolarWinds Server & Application Monitor
5.5

Performance

ConnectWise Automate
3.0
SolarWinds Server & Application Monitor
5.5

Support Rating

ConnectWise Automate
8.0
SolarWinds Server & Application Monitor
8.5

Online Training

ConnectWise Automate
7.1
SolarWinds Server & Application Monitor

Implementation Rating

ConnectWise Automate
7.3
SolarWinds Server & Application Monitor
6.4

Scalability

ConnectWise Automate
SolarWinds Server & Application Monitor
7.3

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