Top Rated
136 Ratings
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Score 7.9 out of 100
16 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

ConnectWise Automate

We heavily rely on it's automation and ability to run script for pushing additional tools and fixes to client end points. However, creating scripts is not particularly intuitive. We have only 1 person on staff that can setup scripts, and we have to use an outside vendor for more advanced work. We recently started using AutoElevate to handle UAC, and we have a script that allows us to push it to new client end points easily.
Erik Metzler | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

Error detection, outage detection, throughput monitoring, percentage monitoring are the scenarios that we’re currently using [Splunk Infrastructure Monitoring (formerly SignalFx)] for and they are well suited. I believe it is less appropriate when a precise number is required for monitoring. Because sometimes discrepancies occur because of metric collectors. For example, 100 metric is reported at time t, but on the charts, it’s split as 60 for time t and 40 for t1.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.4
Splunk Infrastructure Monitoring (formerly SignalFx)
Remote monitoring
ConnectWise Automate
8.5
Splunk Infrastructure Monitoring (formerly SignalFx)
Network device monitoring
ConnectWise Automate
7.6
Splunk Infrastructure Monitoring (formerly SignalFx)
Multiple Server Monitoring
ConnectWise Automate
8.7
Splunk Infrastructure Monitoring (formerly SignalFx)
Multi-device monitoring
ConnectWise Automate
8.7
Splunk Infrastructure Monitoring (formerly SignalFx)
Automated alerts and notifications
ConnectWise Automate
8.6
Splunk Infrastructure Monitoring (formerly SignalFx)

Management Tasks

ConnectWise Automate
8.3
Splunk Infrastructure Monitoring (formerly SignalFx)
Patch Management
ConnectWise Automate
8.2
Splunk Infrastructure Monitoring (formerly SignalFx)
Service configuration management
ConnectWise Automate
8.2
Splunk Infrastructure Monitoring (formerly SignalFx)
Software and hardware inventory
ConnectWise Automate
8.7
Splunk Infrastructure Monitoring (formerly SignalFx)
Policy-based automation
ConnectWise Automate
8.1
Splunk Infrastructure Monitoring (formerly SignalFx)

Reporting

ConnectWise Automate
7.8
Splunk Infrastructure Monitoring (formerly SignalFx)
Performance data reports
ConnectWise Automate
8.3
Splunk Infrastructure Monitoring (formerly SignalFx)
Customizable reporting
ConnectWise Automate
8.5
Splunk Infrastructure Monitoring (formerly SignalFx)
Data visualization
ConnectWise Automate
7.7
Splunk Infrastructure Monitoring (formerly SignalFx)
Risk analysis
ConnectWise Automate
6.8
Splunk Infrastructure Monitoring (formerly SignalFx)

Security

ConnectWise Automate
7.9
Splunk Infrastructure Monitoring (formerly SignalFx)
Data backup and recovery
ConnectWise Automate
6.8
Splunk Infrastructure Monitoring (formerly SignalFx)
Antivirus and malware management
ConnectWise Automate
8.0
Splunk Infrastructure Monitoring (formerly SignalFx)
Adinistraor access control
ConnectWise Automate
8.8
Splunk Infrastructure Monitoring (formerly SignalFx)

Pros

ConnectWise Automate

  • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
  • Computer/server monitoring with thresholds and warning
  • Search - tracking down computers when you have many by name, logged in user, IP
  • End user ticket raising is built into the tray icon which make access really easy
Anonymous | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

  • Easy to create dashboards with different graphs and metrics
  • Very good APM with distributed traces
  • Nice mapping feature for a graphical presentation of the microservices and connections
  • Very easily to connect with our infra in AWS
Igor Zeiger | TrustRadius Reviewer

Cons

ConnectWise Automate

  • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
  • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
Adam Friedli | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

  • I'd say better advice on how best organizations can tailor it to suit their needs
  • I've seen newcomers face a steeper learning curve, and hence better documentation
  • I'm not a big fan of how active/inactive metrics can be told apart
Imnet Worku Edossa | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

No score
No answers yet
No answers on this topic

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

No score
No answers yet
No answers on this topic

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 8 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Automate

ConnectWise Automate 8.2
Based on 26 answers
ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses.It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
Asfer Bin Saleh | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

No score
No answers yet
No answers on this topic

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 2 answers
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Automate

The Continuum RMM is very simplistic in comparison to Automate. The scripting engine in Continuum doesn't compare at all with the scripting in Automate. Continuum has a single level of agent grouping (all agents for a client are in a single group). For clients that have 100's of endpoints across many locations this gets messy. In Automate, you can create 'sites' under each client and move systems into them to not only organize, but to allow running of scripts on those groups.Unlike Continuum, Automate allows you to dynamically add systems to groups. Each group can be configured to run certain scripts, perform tasks or monitor for something specific. An example would be servers with SQL server. You could add these to a group based on SQL being installed and then monitor for specific SQL related events. The remote control in Automate has proven to be much faster and more reliable than LogMeIn that is used in Continuum.
David Wertz, CHSP | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

SignalFX is a strong competitor in the monitoring SaaS space and provide the basic necessities for production grade monitoring and alerting. Other solutions may offer easier adoption and other helpful features, but will have trouble competing for cost for organizations that have bandwidth to tweak metric ingress.
DJ Enriquez | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
  • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
  • We found the pricing to be very competitive.
  • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
Anonymous | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

  • Splunk Infrastructure Monitoring helps us to detect and monitor potential problem[s] (before they happen).
  • Splunk Infrastructure Monitoring helps us to fatly understand [the] root cause of a problem in the system (when we have the right metrics),.
  • We can't easily monitor our client usage with Splunk Infrastructure Monitoring.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Automate Editions & Modules

Edition
Implementation Fee$700
Agents$1.00-$6.002
  1. per month/per agent
Additional Pricing Details

Splunk Infrastructure Monitoring (formerly SignalFx)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splunk Infrastructure Monitoring (formerly SignalFx) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.5
Splunk Infrastructure Monitoring (formerly SignalFx)
7.8

Likelihood to Renew

ConnectWise Automate
8.0
Splunk Infrastructure Monitoring (formerly SignalFx)

Usability

ConnectWise Automate
3.2
Splunk Infrastructure Monitoring (formerly SignalFx)

Performance

ConnectWise Automate
3.0
Splunk Infrastructure Monitoring (formerly SignalFx)

Support Rating

ConnectWise Automate
8.2
Splunk Infrastructure Monitoring (formerly SignalFx)

Online Training

ConnectWise Automate
7.1
Splunk Infrastructure Monitoring (formerly SignalFx)

Implementation Rating

ConnectWise Automate
7.3
Splunk Infrastructure Monitoring (formerly SignalFx)

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