What users are saying about
Top Rated
120 Ratings
3 Ratings
Top Rated
120 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

ConnectWise Automate

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.
Adam Friedli | TrustRadius Reviewer

SysKit

The product is second to none in providing an accurate and detailed view of a SharePoint farm, its composition, and its configuration. It is an essential tool for discovery purposes, and it should be used anytime business continuity and disaster recover plans/documentations are being prepared.Since SharePoint doesn't include a "farm clone" method, SPDocKit provides the next best thing in attempts to replicate configuration. It can also be used as a Q&A checkpoint through the use of farm snapshots to highlight differences that exist between two or more environments.
Sean McDonough | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.9
SysKit
Remote monitoring
ConnectWise Automate
9.3
SysKit
Network device monitoring
ConnectWise Automate
7.5
SysKit
Multiple Server Monitoring
ConnectWise Automate
9.4
SysKit
Multi-device monitoring
ConnectWise Automate
9.1
SysKit
Automated alerts and notifications
ConnectWise Automate
9.0
SysKit

Management Tasks

ConnectWise Automate
8.8
SysKit
Patch Management
ConnectWise Automate
8.9
SysKit
Service configuration management
ConnectWise Automate
8.7
SysKit
Software and hardware inventory
ConnectWise Automate
8.9
SysKit
Policy-based automation
ConnectWise Automate
8.6
SysKit

Reporting

ConnectWise Automate
7.6
SysKit
Performance data reports
ConnectWise Automate
8.3
SysKit
Customizable reporting
ConnectWise Automate
8.2
SysKit
Data visualization
ConnectWise Automate
7.5
SysKit
Risk analysis
ConnectWise Automate
6.5
SysKit

Security

ConnectWise Automate
8.3
SysKit
Data backup and recovery
ConnectWise Automate
7.4
SysKit
Antivirus and malware management
ConnectWise Automate
8.6
SysKit
Adinistraor access control
ConnectWise Automate
9.0
SysKit

Pros

ConnectWise Automate

  • It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.
  • Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.
  • You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.
Asfer Bin Saleh | TrustRadius Reviewer

SysKit

  • Discovery. When trying to learn the ins and outs of an unfamiliar SharePoint farm configuration, SPDocKit creates a complete and accurate picture.
  • Documentation. Documenting farm configurations manually is a very time and labor intensive process, so I turn to SPDocKit to automate the process for me.
  • Change Tracking. SPDocKit can take a series of farm snapshots over time, and it can highlight and track differences in configuration and settings from snapshot to snapshot.
Sean McDonough | TrustRadius Reviewer

Cons

ConnectWise Automate

  • The biggest issue for Automate is their support. They seem to be completely overwhelmed. Chat support for simple questions can be anywhere from 30 to 60 minutes in the queue. Then when you are connected they are doing little more than creating a ticket that will take days to hear back from them.
  • Patching. The documentation and advice from our implementation person do not match reality. The process of denying a patch is documented, but doesn't work. We were unable to block certain patches from being distributed until we spoke to a specialist about it. He couldn't explain the mis-matched documentation.
  • Speed. Using the Automate client is painfully slow. Very sluggish and non-responsive at times.
David Wertz, CHSP | TrustRadius Reviewer

SysKit

  • Cloud Readiness. Unfortunately, SPDocKit cannot run against SharePoint Online (SPO) environments due to its reliance on server APIs that aren't exposed in the cloud.
  • Variations. SPDocKit exists in a number of forms for licensing purposes, and not all versions are equivalent. It's sometimes difficult to know what version of the product houses the feature that I want to use, as well as whether or not I'm licensed for it.
Sean McDonough | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

SysKit

No score
No answers yet
No answers on this topic

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

SysKit

No score
No answers yet
No answers on this topic

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

SysKit

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Automate

ConnectWise Automate 8.0
Based on 14 answers
Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.
Anonymous | TrustRadius Reviewer

SysKit

SysKit 10.0
Based on 1 answer
SysKit support is second to none. On occasions where I've had questions about any aspect of SPDocKit, I've reached out to SysKit through available channels and usually gotten back a detailed and helpful answer within 24 hours of my request submission. They're also very friendly and supply more information that may be related to my inquiry or problem. I never feel like customer support is an afterthought with SysKit.
Sean McDonough | TrustRadius Reviewer

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

SysKit

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

SysKit

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Automate

We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc. We also have reduced our ticket noise by 70%. This fact alone makes Continuum our favorite.
Anonymous | TrustRadius Reviewer

SysKit

I am unaware of any other product on the market that does what SysKit SPDocKit does. SPDocKit has certainly been doing it the longest, and it offers a unique value proposition and set of capabilities.
Sean McDonough | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
  • Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
  • Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
Catherine Zuniga | TrustRadius Reviewer

SysKit

  • The product cost may appear large, but when you compare the cost and reuse of the product to what it would cost in time and effort to carry out its functions manually, the cost is truly a drop in the bucket.
  • Since I operate as a consultant, I consider the SysKit SPDocKit tool essential to the work I do. It allows me to go into new environments, generate a farm report, and use that report as something I provide to the client - as well as for my own purposes.
Sean McDonough | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Automate Editions & Modules

Additional Pricing Details

SysKit

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SysKit Editions & Modules

Edition
Standard$2991
Professional$4491
Enterprise$6491
  1. per server
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.8
SysKit
10.0

Likelihood to Renew

ConnectWise Automate
8.0
SysKit

Usability

ConnectWise Automate
3.2
SysKit

Performance

ConnectWise Automate
3.0
SysKit

Support Rating

ConnectWise Automate
8.0
SysKit
10.0

Online Training

ConnectWise Automate
7.1
SysKit

Implementation Rating

ConnectWise Automate
7.3
SysKit

Add comparison