ConnectWise BCDR vs. HYCU

Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.

Incentivized

The SQL database structure and application-consistent snapshots to local storage and recovery are very well done. The interface is nicely made and it is an intuitive design that needs very little training to use. The Restore from the Cloud function is cumbersome and slow, that could be improved by downloading and finding parts needed, instead of the entire backup media.

Incentivized

• The platform offers a powerful feature set that includes block-level backup, granular file recovery, and more.
• Not only we are able to recover data from our customers, but we're also able to backup and continue business operations whether a single or an entire server goes down.
• All our server and desktop patching is properly managed and tested.

Incentivized

• Very easy product to use.
• Support staff is very quick and responsive. Generally same day. And has phone support.
• My customer success point of contact is extremely knowledgeable and friendly.
• They develop friendships with their customers.

Incentivized

• Navigating the user interface can be tricky.
• I look forward to new features coming out this year.

Incentivized

• The rollout of the file level backup is still not there.
• The Restore from the Cloud function is not ideal and needs lots of work.
• Backups being in native format would be nice for certain files.

Incentivized

Very simple interface. Can learn it in a day. The instances where I needed a little hand holding, I just called support and they assisted immediately. That's the best of both worlds.

Incentivized

Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.

Incentivized

I have had several requests, and issues with the rollout and deployment of HYCU in our production environment. The HYCU team of support and developers have met each issue with importance and some kind of resolution or explanation of help. They have been so supportive even in the not so easy ones. That says something for their product and team behind it.

Incentivized

We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover

Incentivized

This fits Nutanix better than anything I have found. HYCU clearly focuses on personalized service. You can email, call or open a web ticketed, depending on your urgency.

Incentivized

• Cloud-based replication and recovery.
• Unlimited storage.
• Instant virtualization.
• Low fixed monthly price per protected server or desktop.

Incentivized

• We have saved a few SQL issues and recovered data that could have been corrupted.
• Applications and files have a place in the cloud in case the need is there for other depts.
• Restoring across datacenters is possible with HYCU saving us time and money to do so.

Incentivized