10 Ratings
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Score 7.1 out of 100
Top Rated
70 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

ConnectWise Command (formerly Continuum)

Before the merger, I'd have likely rated them a 9. But I think it's smart to be pessimistic about the tool at the moment. Not that the end result won't be great, but I believe people would be better off on a more stable tool if they have to pick/change right this minute. Once ConnectWise has had Continuum Command for a few years and all the dust has settled, this product will likely shoot back up in recommendations.
Anonymous | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

It works extremely well when trying to perform basic monitoring on a large number of endpoints and you also wish to perform some management tasks all from a single location. It isn't great at anything network related. A lot more data needs to be exportable, especially in the form of CSVs.
Bryant Lee | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
9.4
Remote monitoring
ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
9.6
Network device monitoring
ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
9.4
Multiple Server Monitoring
ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
9.7
Multi-device monitoring
ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
9.1
Automated alerts and notifications
ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
9.2

Management Tasks

ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
9.1
Patch Management
ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
8.9
Service configuration management
ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
9.2
Software and hardware inventory
ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
9.6
Policy-based automation
ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
8.8

Reporting

ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
8.5
Performance data reports
ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
8.5
Customizable reporting
ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
7.9
Data visualization
ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
8.9
Risk analysis
ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
8.8

Security

ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
9.6
Data backup and recovery
ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
9.6
Antivirus and malware management
ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
9.6
Adinistraor access control
ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
9.5

Pros

ConnectWise Command (formerly Continuum)

  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
Dale Bradford | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

  • Thanks to RMM I never feel like I'm unaware as to what's going on in my network. I can be in the office or half a country away and feel completely aware of what's going on.
  • We've had numerous situations over the years where a part of our network is having issues (latency or errors) that the RMM alerts have saved us from a major outage. You can't ask for better proactive alerting.
  • The advanced alerting allows us to stay ahead of issues instead of reacting to them. This gives us confidence in our network and our end users better support.
Michael Gombosi | TrustRadius Reviewer

Cons

ConnectWise Command (formerly Continuum)

  • Better reporting.
  • Patching can still use some help.
Rob Rotundo | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

  • UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
  • Load times in certain menus, regardless of server specs.
  • Integration with 3rd party applications.
  • Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.
Anonymous | TrustRadius Reviewer

Support Rating

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

N-able RMM (formerly Solarwinds RMM)

N-able RMM (formerly Solarwinds RMM) 6.0
Based on 1 answer
The Support team is usually quick to resolve but has many times been very delayed (months) in finding a resolution, unfortunately.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConnectWise Command (formerly Continuum)

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate.Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Anonymous | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
Anonymous | TrustRadius Reviewer

Return on Investment

ConnectWise Command (formerly Continuum)

No answers on this topic

N-able RMM (formerly Solarwinds RMM)

  • Moving break/fix clients to support subscriptions using RMM has increased the sale value of my business, as there are real ongoing revenues to show to a potential buyer, rather than simply goodwill and client lists.
  • I am better able to support a larger number of clients with the same staffing levels due to pre-emptive work, more remote support, and simpler applications of solutions.
Les Klassen Hamm | TrustRadius Reviewer

Screenshots

ConnectWise Command (formerly Continuum)

N-able RMM (formerly Solarwinds RMM)

Pricing Details

ConnectWise Command (formerly Continuum)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

N-able RMM (formerly Solarwinds RMM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Command (formerly Continuum)
5.8
N-able RMM (formerly Solarwinds RMM)
9.1

Usability

ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
10.0

Support Rating

ConnectWise Command (formerly Continuum)
N-able RMM (formerly Solarwinds RMM)
6.0

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