Top Rated
1115 Ratings
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120 Ratings
Top Rated
1115 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

SolarWinds Dameware Remote Support (DRS)

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120 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

  • ConnectWise Control (formerly ScreenConnect) ranks higher in 1 feature set: Remote Administration

Remote Administration

8.3

ConnectWise Control

83%
8.2

SolarWinds Dameware Remote Support (DRS)

82%
SolarWinds Dameware Remote Support (DRS) ranks higher in 8/14 features

Screen sharing

9.5
95%
584 Ratings
10.0
100%
53 Ratings

File transfer

8.4
84%
557 Ratings
10.0
100%
50 Ratings

Instant message

8.2
82%
491 Ratings
6.9
69%
46 Ratings

Secure remote access with Smart Card authentication

7.6
76%
73 Ratings
6.3
63%
15 Ratings

Access to sleeping/powered-off computers

6.3
63%
303 Ratings
9.0
90%
35 Ratings

Over-the-Internet remote session

9.4
94%
590 Ratings
7.3
73%
47 Ratings

Initiate remote control from mobile

7.2
72%
381 Ratings
9.0
90%
25 Ratings

Remote management of servers & workstations

9.3
93%
506 Ratings
9.4
94%
57 Ratings

Remote Active Directory® management

9.0
90%
167 Ratings
6.8
68%
39 Ratings

Centralized management dashboard

9.0
90%
470 Ratings
8.1
81%
38 Ratings

Session record

8.2
82%
309 Ratings
8.5
85%
5 Ratings

Annotations

7.9
79%
258 Ratings
7.9
79%
4 Ratings

Monitoring and Alerts

6.8
68%
181 Ratings
8.7
87%
5 Ratings

Multi-platform remote control

8.8
88%
390 Ratings
7.2
72%
31 Ratings

Attribute Ratings

  • ConnectWise Control (formerly ScreenConnect) is rated higher in 7 areas: Likelihood to Renew, Usability, Availability, Performance, Support Rating, Implementation Rating, Product Scalability
  • SolarWinds Dameware Remote Support (DRS) is rated higher in 2 areas: Likelihood to Recommend, Online Training

Likelihood to Recommend

9.0

ConnectWise Control

90%
614 Ratings
9.2

SolarWinds Dameware Remote Support (DRS)

92%
65 Ratings

Likelihood to Renew

10.0

ConnectWise Control

100%
39 Ratings
9.0

SolarWinds Dameware Remote Support (DRS)

90%
13 Ratings

Usability

9.3

ConnectWise Control

93%
43 Ratings
9.0

SolarWinds Dameware Remote Support (DRS)

90%
10 Ratings

Availability

10.0

ConnectWise Control

100%
9 Ratings
9.0

SolarWinds Dameware Remote Support (DRS)

90%
2 Ratings

Performance

10.0

ConnectWise Control

100%
17 Ratings
8.5

SolarWinds Dameware Remote Support (DRS)

85%
4 Ratings

Support Rating

7.9

ConnectWise Control

79%
112 Ratings
5.0

SolarWinds Dameware Remote Support (DRS)

50%
17 Ratings

In-Person Training

ConnectWise Control

N/A
0 Ratings
9.0

SolarWinds Dameware Remote Support (DRS)

90%
1 Rating

Online Training

7.5

ConnectWise Control

75%
24 Ratings
9.0

SolarWinds Dameware Remote Support (DRS)

90%
1 Rating

Implementation Rating

10.0

ConnectWise Control

100%
40 Ratings
5.0

SolarWinds Dameware Remote Support (DRS)

50%
22 Ratings

Product Scalability

10.0

ConnectWise Control

100%
17 Ratings
8.0

SolarWinds Dameware Remote Support (DRS)

80%
2 Ratings

Likelihood to Recommend

ConnectWise Control

We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
Eric Milles | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
Jacob Bradley | TrustRadius Reviewer

Pros

ConnectWise Control

  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
Adam Friedli | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

  • Troubleshooting computers remotely without the need for the user to even be around.
  • Install software that needs to be installed manually without having to travel.
  • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
Daniel Cogny | TrustRadius Reviewer

Cons

ConnectWise Control

  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
Andrew Haskell | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

  • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
  • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
Anonymous | TrustRadius Reviewer

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

ConnectWise Control Editions & Modules

Additional Pricing Details

SolarWinds Dameware Remote Support (DRS)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$276 per technician, unlimited end users

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition
Dameware Remote Support$3881
Dameware Mini Remote Control$2762
  1. per technician, unlimited end-users
  2. per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Likelihood to Renew

ConnectWise Control

ConnectWise Control 10.0
Based on 39 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 13 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

Usability

ConnectWise Control

ConnectWise Control 9.3
Based on 43 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 10 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

Reliability and Availability

ConnectWise Control

ConnectWise Control 10.0
Based on 9 answers
In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
Eric Milles | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 2 answers
Yes, always available.
Anonymous | TrustRadius Reviewer

Performance

ConnectWise Control

ConnectWise Control 10.0
Based on 17 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.5
Based on 4 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

Support Rating

ConnectWise Control

ConnectWise Control 7.9
Based on 112 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 5.0
Based on 17 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

In-Person Training

ConnectWise Control

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

Implementation Rating

ConnectWise Control

ConnectWise Control 10.0
Based on 40 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 5.0
Based on 22 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

Alternatives Considered

ConnectWise Control

I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others.I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
Jonathan Hanson | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 10.0
Based on 17 answers
This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
Riccardo Francese | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

Return on Investment

ConnectWise Control

  • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
  • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
Mike Vaughan | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

Screenshots

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