What users are saying about
Top Rated
1003 Ratings
Top Rated
102 Ratings
Top Rated
1003 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
Top Rated
102 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

ConnectWise Control

ConnectWise Control is very well suited to IT teams managing overall infrastructure, both internal and MSP's. It shines as a dependable tool that just plain works. I have already highly recommended it to peers in the industry. It is not suited for providing individual users access to their own machines. Its geared as a tool for IT and less so a tool for end users.
Andrew Haskell | TrustRadius Reviewer

UberConference

The free version I would absolutely recommend, we've had some great use out of it for the past few years. Presenting, sharing screen, the conference line and some other features are all free. If we did need more analytics and more features, perhaps making it easier for the potential customer to share screen, we might re-start the search and we'd potentially rate UberConference lower, but for the free version it's been great for us.
Jason Carlage | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ConnectWise Control
8.5
UberConference
Screen sharing
ConnectWise Control
9.3
UberConference
File transfer
ConnectWise Control
8.6
UberConference
Instant message
ConnectWise Control
8.4
UberConference
Secure remote access with Smart Card authentication
ConnectWise Control
7.9
UberConference
Access to sleeping/powered-off computers
ConnectWise Control
7.8
UberConference
Over-the-Internet remote session
ConnectWise Control
9.0
UberConference
Initiate remote control from mobile
ConnectWise Control
8.0
UberConference
Remote management of servers & workstations
ConnectWise Control
8.7
UberConference
Remote Active Directory® management
ConnectWise Control
8.8
UberConference
Centralized management dashboard
ConnectWise Control
8.4
UberConference
Session record
ConnectWise Control
8.6
UberConference
Annotations
ConnectWise Control
9.1
UberConference
Monitoring and Alerts
ConnectWise Control
8.0
UberConference
Multi-platform remote control
ConnectWise Control
8.7
UberConference

Performance & Compatibility of Online Events Software

ConnectWise Control
UberConference
7.6
High quality audio
ConnectWise Control
UberConference
8.3
High quality video
ConnectWise Control
UberConference
8.0
Low bandwidth requirements
ConnectWise Control
UberConference
6.5
Mobile support
ConnectWise Control
UberConference
7.5

Screen Sharing

ConnectWise Control
UberConference
8.3
Desktop sharing
ConnectWise Control
UberConference
8.3

Online Meetings / Events

ConnectWise Control
UberConference
7.4
Calendar integration
ConnectWise Control
UberConference
7.0
Meeting initiation
ConnectWise Control
UberConference
7.1
Record meetings / events
ConnectWise Control
UberConference
8.0

Online Events Collaboration

ConnectWise Control
UberConference
8.2
Live chat
ConnectWise Control
UberConference
9.5
Q&A
ConnectWise Control
UberConference
7.0

Online Events Security

ConnectWise Control
UberConference
8.5
User authentication
ConnectWise Control
UberConference
7.5
Participant roles & permissions
ConnectWise Control
UberConference
10.0
Confidential attendee list
ConnectWise Control
UberConference
8.0

Pros

ConnectWise Control

  • Self-hosted - this is great for me and makes it easy to control my data, which is important for my clients.
  • Mobile Access - being able to quickly diagnose and resolve an issue while on the road is great.
  • Persistent - "always on" connections with screen capture.
  • Great User Interface and chat works exceptionally well.
Jonathan Hanson | TrustRadius Reviewer

UberConference

  • I appreciate being able to select a local phone number: it adds credibility and convenience for in-market clients/prospects.
  • I like being able to customize the hold music. One of our employees wrote and produced custom hold music for Anvil, which generates discussion and engagement as an ice-breaker.
  • The screen sharing is easy-to-use and is far more reliable than in the past. Prospects and clients do not have to download any app to make it work properly.
Kent Lewis | TrustRadius Reviewer

Cons

ConnectWise Control

  • If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option.
  • Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired.
  • Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop.
  • The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great.
Mike Vaughan | TrustRadius Reviewer

UberConference

  • Can be very laggy - I have been part of screen share conferences where the connection keeps dropping.
  • Call quality is not always the best.
  • Limited functionality - this cannot be your all-in-one go-to conferencing solution because there are no video call capabilities.
Emma McCarthy | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Control

ConnectWise Control 8.7
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

UberConference

No score
No answers yet
No answers on this topic

Usability

ConnectWise Control

ConnectWise Control 8.5
Based on 28 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

UberConference

UberConference 10.0
Based on 1 answer
The interface is intuitive and stupidly simple, no complicated sub-menus or configuration settings. Easy to create a meeting space and then have others join with a link or dial-in PIN on the free tier. On the paid tier it's even easier with PIN-less joining and automatic reminder calls to get participants to join.
Sam Shearin | TrustRadius Reviewer

Reliability and Availability

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

UberConference

No score
No answers yet
No answers on this topic

Performance

ConnectWise Control

ConnectWise Control 7.8
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

UberConference

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Control

ConnectWise Control 6.1
Based on 50 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

UberConference

UberConference 8.5
Based on 70 answers
Fortunately, I have never had to utilize the support features of UberConference. The user experience is basically seamless. I have not heard anything negative from any of my teammates about UberConference support, so I assume that their experiences have been positive as well. It is clear where a user should go if they need support, which is always useful.
Anonymous | TrustRadius Reviewer

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

UberConference

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 20 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

UberConference

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Control

We selected ConnectWise based on the recommendations of a key contractor and used it in comparison with several other interfaces. It seemed to be the simplest and most effective solution for the problems we were seeing with remote access. We don't have dedicated support personnel or even an IT department, so it helps to keep things simple.
Brad Orfall | TrustRadius Reviewer

UberConference

Uberconference is by far more reliable and has a better quality of service than the other providers in this space. I have never had a dropped call with Uberconference (unlike Skype and Hangouts). I do think they need to do more marketing because fewer people know about them than others and sometimes people decline to use the service so we have to use one of the other platforms to connect.
Natasia Malaihollo | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool
Michael Dodd | TrustRadius Reviewer

UberConference

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Control

  • We have been able to increase our response times and support more clients resulting in 35% increase in support revenue
  • The Triggers has allowed us to build a monitoring service that we offer to our clients as a service with recurring fee.
  • It has definitely strengthened existing customer loyalty and has bought us new clients.
David Lloyd | TrustRadius Reviewer

UberConference

  • Our teams use this every day. It makes it easy to meet with clients and share a screen and display analytics.
  • Some of my clients thought that they need to register first to be able to contact me. It's bad that they are not notified in any way that it's enough just to enter its names and that's it.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

UberConference

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Control
8.9
UberConference
8.9

Likelihood to Renew

ConnectWise Control
8.7
UberConference

Usability

ConnectWise Control
8.5
UberConference
10.0

Reliability and Availability

ConnectWise Control
9.0
UberConference

Performance

ConnectWise Control
7.8
UberConference

Support Rating

ConnectWise Control
6.1
UberConference
8.5

Online Training

ConnectWise Control
7.5
UberConference

Implementation Rating

ConnectWise Control
8.0
UberConference

Scalability

ConnectWise Control
7.0
UberConference

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