ConnectWise ScreenConnect vs. FreeConferenceCall.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConnectWise ScreenConnect
Score 8.9 out of 10
N/A
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.N/A
FreeConferenceCall.com
Score 5.5 out of 10
N/A
FreeConferenceCall.com is a free audio conferencing solution with features such as audio and video conferencing, screen-sharing, call recording, transcribed keywords, one-click web controls, transcribed keywords, instant messaging, and integrations with Microsoft Outlook and Google Calendar.
$4
per month
Pricing
ConnectWise ScreenConnectFreeConferenceCall.com
Editions & Modules
No answers on this topic
Suggested Amount
$4
per month
Average Amount
$8.21
per month
Market Rate
$15
per month
Pay what you can
Customized
Offerings
Pricing Offerings
ConnectWise ScreenConnectFreeConferenceCall.com
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFreeconferencecall.com is completely free and only asks customers for contributions. The above prices represent suggested monthly payments but also allow customers to pay what they think is fair.
More Pricing Information
Community Pulse
ConnectWise ScreenConnectFreeConferenceCall.com
Top Pros
Top Cons
Features
ConnectWise ScreenConnectFreeConferenceCall.com
Remote Administration
Comparison of Remote Administration features of Product A and Product B
ConnectWise ScreenConnect
8.3
613 Ratings
1% above category average
FreeConferenceCall.com
-
Ratings
Screen sharing9.4583 Ratings00 Ratings
File transfer8.4556 Ratings00 Ratings
Instant message8.1490 Ratings00 Ratings
Secure remote access with Smart Card authentication7.573 Ratings00 Ratings
Access to sleeping/powered-off computers6.5303 Ratings00 Ratings
Over-the-Internet remote session9.3589 Ratings00 Ratings
Initiate remote control from mobile7.9381 Ratings00 Ratings
Remote management of servers & workstations9.2506 Ratings00 Ratings
Remote Active Directory® management8.8167 Ratings00 Ratings
Centralized management dashboard8.9470 Ratings00 Ratings
Session record8.4309 Ratings00 Ratings
Annotations8.0258 Ratings00 Ratings
Monitoring and Alerts6.6181 Ratings00 Ratings
Multi-platform remote control9.1390 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
ConnectWise ScreenConnect
-
Ratings
FreeConferenceCall.com
8.7
10 Ratings
6% above category average
Hosted PBX00 Ratings9.03 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings10.02 Ratings
User templates00 Ratings7.52 Ratings
Call reports00 Ratings8.18 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
ConnectWise ScreenConnect
-
Ratings
FreeConferenceCall.com
8.0
8 Ratings
5% below category average
Answering rules00 Ratings8.01 Ratings
Call recording00 Ratings8.18 Ratings
Call park00 Ratings8.02 Ratings
Call screening00 Ratings8.03 Ratings
Message alerts00 Ratings8.04 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
ConnectWise ScreenConnect
-
Ratings
FreeConferenceCall.com
6.4
10 Ratings
25% below category average
Video conferencing00 Ratings4.76 Ratings
Audio conferencing00 Ratings4.710 Ratings
Video screen sharing00 Ratings8.05 Ratings
Instant messaging00 Ratings8.03 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
ConnectWise ScreenConnect
-
Ratings
FreeConferenceCall.com
8.0
2 Ratings
4% below category average
Mobile app for iOS00 Ratings8.02 Ratings
Mobile app for Android00 Ratings8.02 Ratings
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ConnectWise ScreenConnectFreeConferenceCall.com
Small Businesses
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Score 9.8 out of 10
CloudTalk
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Score 9.5 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Remote Desktop Services
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Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
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User Ratings
ConnectWise ScreenConnectFreeConferenceCall.com
Likelihood to Recommend
8.7
(613 ratings)
5.1
(12 ratings)
Likelihood to Renew
10.0
(39 ratings)
10.0
(1 ratings)
Usability
9.3
(42 ratings)
10.0
(1 ratings)
Availability
10.0
(5 ratings)
-
(0 ratings)
Performance
10.0
(9 ratings)
-
(0 ratings)
Support Rating
8.2
(63 ratings)
9.5
(3 ratings)
Online Training
7.5
(24 ratings)
-
(0 ratings)
Implementation Rating
10.0
(20 ratings)
10.0
(1 ratings)
Configurability
10.0
(5 ratings)
-
(0 ratings)
Product Scalability
10.0
(16 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(4 ratings)
-
(0 ratings)
Vendor pre-sale
5.0
(4 ratings)
-
(0 ratings)
User Testimonials
ConnectWise ScreenConnectFreeConferenceCall.com
Likelihood to Recommend
ConnectWise
We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
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FreeConferenceCall.com
FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
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Pros
ConnectWise
  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
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FreeConferenceCall.com
  • The online portal to access call details and recordings is very easy to use.
  • The functions that are offered beyond the free plan are competitive with other providers.
  • I feel that our calls are secure with our own personal access codes and the same number always being used.
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Cons
ConnectWise
  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
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FreeConferenceCall.com
  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
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Likelihood to Renew
ConnectWise
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
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FreeConferenceCall.com
It is so user friendly.
Read full review
Usability
ConnectWise
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
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FreeConferenceCall.com
I am and have been extremely pleased with my use of this product.
Read full review
Reliability and Availability
ConnectWise
In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
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FreeConferenceCall.com
No answers on this topic
Performance
ConnectWise
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
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FreeConferenceCall.com
No answers on this topic
Support Rating
ConnectWise
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
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FreeConferenceCall.com
I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
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Online Training
ConnectWise
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
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FreeConferenceCall.com
No answers on this topic
Implementation Rating
ConnectWise
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
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FreeConferenceCall.com
It's a no brainer!
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Alternatives Considered
ConnectWise
I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others. I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
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FreeConferenceCall.com
So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
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Scalability
ConnectWise
I have used multiple remote desktop support software in the past (Bomgar, Team Viewer, Logmein and Join.me) and this is far the easiest of the bunch to use. It is very easy to create a session and easy to maintain remote desktops from their access view (where you install the software and can get in at any time) I highly recommend this product from ConnectWise!
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FreeConferenceCall.com
No answers on this topic
Return on Investment
ConnectWise
  • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
  • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
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FreeConferenceCall.com
  • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
  • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
  • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
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ScreenShots

ConnectWise ScreenConnect Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machine