What users are saying about
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Top Rated
1047 Ratings

ConnectWise Control

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Top Rated
1047 Ratings
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Score 8.6 out of 100
14 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

ConnectWise Control

We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
Eric Milles | TrustRadius Reviewer

FreeConferenceCall.com

I think that FreeConferenceCall.com is well suited for anyone, really. They do a great job at providing options for all types of scenarios-from basic phone calls to now offering the video conference. The only time I think that it might not be as advantageous to use is when there are only 2 people that are needing to connect-in that case it's just as easy to direct dial
Amy O'Day | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ConnectWise Control
8.7
FreeConferenceCall.com
Screen sharing
ConnectWise Control
9.6
FreeConferenceCall.com
File transfer
ConnectWise Control
8.6
FreeConferenceCall.com
Instant message
ConnectWise Control
8.6
FreeConferenceCall.com
Secure remote access with Smart Card authentication
ConnectWise Control
9.3
FreeConferenceCall.com
Access to sleeping/powered-off computers
ConnectWise Control
7.1
FreeConferenceCall.com
Over-the-Internet remote session
ConnectWise Control
9.5
FreeConferenceCall.com
Initiate remote control from mobile
ConnectWise Control
7.3
FreeConferenceCall.com
Remote management of servers & workstations
ConnectWise Control
9.6
FreeConferenceCall.com
Remote Active Directory® management
ConnectWise Control
9.6
FreeConferenceCall.com
Centralized management dashboard
ConnectWise Control
9.1
FreeConferenceCall.com
Session record
ConnectWise Control
8.4
FreeConferenceCall.com
Annotations
ConnectWise Control
8.3
FreeConferenceCall.com
Monitoring and Alerts
ConnectWise Control
8.2
FreeConferenceCall.com
Multi-platform remote control
ConnectWise Control
8.9
FreeConferenceCall.com

Cloud PBX

ConnectWise Control
FreeConferenceCall.com
8.9
Hosted PBX
ConnectWise Control
FreeConferenceCall.com
9.7
Multi-level Interactive Voice Response (IVR)
ConnectWise Control
FreeConferenceCall.com
10.0
User templates
ConnectWise Control
FreeConferenceCall.com
7.5
Call reports
ConnectWise Control
FreeConferenceCall.com
8.6

Call Management

ConnectWise Control
FreeConferenceCall.com
8.3
Answering rules
ConnectWise Control
FreeConferenceCall.com
8.0
Call recording
ConnectWise Control
FreeConferenceCall.com
9.5
Call park
ConnectWise Control
FreeConferenceCall.com
8.0
Call screening
ConnectWise Control
FreeConferenceCall.com
8.0
Message alerts
ConnectWise Control
FreeConferenceCall.com
8.2

VoIP system collaboration

ConnectWise Control
FreeConferenceCall.com
8.8
Video conferencing
ConnectWise Control
FreeConferenceCall.com
8.6
Audio conferencing
ConnectWise Control
FreeConferenceCall.com
9.5
Video screen sharing
ConnectWise Control
FreeConferenceCall.com
8.6
Instant messaging
ConnectWise Control
FreeConferenceCall.com
8.5

Mobile apps

ConnectWise Control
FreeConferenceCall.com
10.0
Mobile app for iOS
ConnectWise Control
FreeConferenceCall.com
10.0
Mobile app for Android
ConnectWise Control
FreeConferenceCall.com
10.0

Pros

ConnectWise Control

  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
Adam Friedli | TrustRadius Reviewer

FreeConferenceCall.com

  • Clear calls, it is easy to hear no matter how many participants are on the call.
  • Does not kick participants off, we have up to 40 people on the call and it works fine.
  • Easy to remember, the phone number and code is the same so it is easy for staff to recall.
  • No busy signals, we can always get through to set up call.
Leslie Fusaro | TrustRadius Reviewer

Cons

ConnectWise Control

  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
Andrew Haskell | TrustRadius Reviewer

FreeConferenceCall.com

  • We migrated to a paid Zoom account which has more features.
  • The name was a concern for business use.
  • Basic reporting was fine.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Control

ConnectWise Control 8.8
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It is so user friendly.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Usability

ConnectWise Control

ConnectWise Control 9.5
Based on 41 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
I am and have been extremely pleased with my use of this product.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Reliability and Availability

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

FreeConferenceCall.com

No score
No answers yet
No answers on this topic

Performance

ConnectWise Control

ConnectWise Control 7.7
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

FreeConferenceCall.com

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 66 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

FreeConferenceCall.com

FreeConferenceCall.com 9.5
Based on 3 answers
I didn't have to reach out for support that often - but when I did, I got prompt clear responses.
Michelle Braun | TrustRadius Reviewer

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

FreeConferenceCall.com

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 21 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It's a no brainer!
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Alternatives Considered

ConnectWise Control

I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others.I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
Jonathan Hanson | TrustRadius Reviewer

FreeConferenceCall.com

So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
Doug Mancosky | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
Riccardo Francese | TrustRadius Reviewer

FreeConferenceCall.com

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Control

  • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
  • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
Mike Vaughan | TrustRadius Reviewer

FreeConferenceCall.com

  • Saved time on having to meet sales reps in person.
  • Goal setting and objectives are much clearer when being able to talk with someone when seeing them. Not having to correct mistakes or clarify things later on because things "weren't clear" isn't much of an issue when a video conference is used.
  • Being able to utilize a free option is the ultimate ROI - it costs nothing!
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ConnectWise Control Editions & Modules

Edition
One$241
Standard$421
Premium$541
  1. per month
Additional Pricing Details

FreeConferenceCall.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FreeConferenceCall.com Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectWise Control
9.5
FreeConferenceCall.com
9.0

Likelihood to Renew

ConnectWise Control
8.8
FreeConferenceCall.com
10.0

Usability

ConnectWise Control
9.5
FreeConferenceCall.com
10.0

Reliability and Availability

ConnectWise Control
9.0
FreeConferenceCall.com

Performance

ConnectWise Control
7.7
FreeConferenceCall.com

Support Rating

ConnectWise Control
8.0
FreeConferenceCall.com
9.5

Online Training

ConnectWise Control
7.5
FreeConferenceCall.com

Implementation Rating

ConnectWise Control
8.0
FreeConferenceCall.com
10.0

Scalability

ConnectWise Control
7.0
FreeConferenceCall.com

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