What users are saying about
Top Rated
1003 Ratings
Top Rated
451 Ratings
Top Rated
1003 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
Top Rated
451 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

ConnectWise Control

ConnectWise Control is very well suited to IT teams managing overall infrastructure, both internal and MSP's. It shines as a dependable tool that just plain works. I have already highly recommended it to peers in the industry. It is not suited for providing individual users access to their own machines. Its geared as a tool for IT and less so a tool for end users.
Andrew Haskell | TrustRadius Reviewer

Google Hangouts (Classic)

Hangouts is a great free option for video conferencing and chat on a budget. That's what makes it so attractive for my volunteer work with the International Institute of Business Analysis (IIBA). I'm not getting charged for anything except for storage, which is really cost-effective. You won't find a better, cost-effective tool than Hangouts. However, it just doesn't have that professional feel that makes me want to bring it to my organization to promote as a solution. Webex pretty much rules that space. But it's really hard to beat otherwise. I think it depends on exactly what you're using it for.
Richard Crane | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ConnectWise Control
8.5
Google Hangouts (Classic)
Screen sharing
ConnectWise Control
9.3
Google Hangouts (Classic)
File transfer
ConnectWise Control
8.6
Google Hangouts (Classic)
Instant message
ConnectWise Control
8.5
Google Hangouts (Classic)
Secure remote access with Smart Card authentication
ConnectWise Control
7.9
Google Hangouts (Classic)
Access to sleeping/powered-off computers
ConnectWise Control
7.8
Google Hangouts (Classic)
Over-the-Internet remote session
ConnectWise Control
9.0
Google Hangouts (Classic)
Initiate remote control from mobile
ConnectWise Control
8.0
Google Hangouts (Classic)
Remote management of servers & workstations
ConnectWise Control
8.7
Google Hangouts (Classic)
Remote Active Directory® management
ConnectWise Control
8.8
Google Hangouts (Classic)
Centralized management dashboard
ConnectWise Control
8.4
Google Hangouts (Classic)
Session record
ConnectWise Control
8.6
Google Hangouts (Classic)
Annotations
ConnectWise Control
9.1
Google Hangouts (Classic)
Monitoring and Alerts
ConnectWise Control
8.0
Google Hangouts (Classic)
Multi-platform remote control
ConnectWise Control
8.7
Google Hangouts (Classic)

Cloud PBX

ConnectWise Control
Google Hangouts (Classic)
7.8
Hosted PBX
ConnectWise Control
Google Hangouts (Classic)
7.3
Multi-level Interactive Voice Response (IVR)
ConnectWise Control
Google Hangouts (Classic)
8.5
User templates
ConnectWise Control
Google Hangouts (Classic)
7.6
Call reports
ConnectWise Control
Google Hangouts (Classic)
7.3
Directory of employee names
ConnectWise Control
Google Hangouts (Classic)
8.2

Call Management

ConnectWise Control
Google Hangouts (Classic)
7.7
Answering rules
ConnectWise Control
Google Hangouts (Classic)
7.6
Call recording
ConnectWise Control
Google Hangouts (Classic)
7.8
Call park
ConnectWise Control
Google Hangouts (Classic)
6.9
Call screening
ConnectWise Control
Google Hangouts (Classic)
8.0
Message alerts
ConnectWise Control
Google Hangouts (Classic)
7.9

VoIP system collaboration

ConnectWise Control
Google Hangouts (Classic)
8.8
Video conferencing
ConnectWise Control
Google Hangouts (Classic)
8.8
Audio conferencing
ConnectWise Control
Google Hangouts (Classic)
8.7
Video screen sharing
ConnectWise Control
Google Hangouts (Classic)
8.6
Instant messaging
ConnectWise Control
Google Hangouts (Classic)
9.1

Mobile apps

ConnectWise Control
Google Hangouts (Classic)
9.0
Mobile app for iOS
ConnectWise Control
Google Hangouts (Classic)
9.0
Mobile app for Android
ConnectWise Control
Google Hangouts (Classic)
9.1

Pros

ConnectWise Control

  • Self-hosted - this is great for me and makes it easy to control my data, which is important for my clients.
  • Mobile Access - being able to quickly diagnose and resolve an issue while on the road is great.
  • Persistent - "always on" connections with screen capture.
  • Great User Interface and chat works exceptionally well.
Jonathan Hanson | TrustRadius Reviewer

Google Hangouts (Classic)

  • One tool, many uses: chat, audio call, video call, interact with Meet or any other Google tool, perfectly integrated.
  • One tool, any platform.
  • Cell phone? No problem.
  • Tablet? No problem.
  • PC? No problem.
  • No matter what OS you're using, you can Hangout.
  • One tool, many people to connect: almost everybody I know has a Google account, or even the other way around, I think I don´t know anybody without a Google account, so they're all a potential Hangouts contacts.
Anonymous | TrustRadius Reviewer

Cons

ConnectWise Control

  • If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option.
  • Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired.
  • Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop.
  • The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great.
Mike Vaughan | TrustRadius Reviewer

Google Hangouts (Classic)

  • With many people on a Hangout on a mobile screen I felt that things were harder to track and manage. If people are thoughtful it is easier.
  • I found it difficult to track the chat and the video at the same time. If people were typing into the chat window it wasn't obvious what that conversation was while a Hangout was occurring.
  • Google Meet has taken over some of the space the Hangouts previously has done for us. If you are looking at alternatives it does have some similar features and is a robust product.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Control

ConnectWise Control 8.7
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Usability

ConnectWise Control

ConnectWise Control 8.5
Based on 28 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 8.6
Based on 9 answers
It just works. Maybe you can experience very minor flaws or bugs from time to time (not a problem at all). You just need a google account (Gmail) and you're good to go. And best of all: It is free. The cost-benefits ratio is simply perfect, and audio/video quality is excellent as long as you can have a stable internet connection with decent speeds (no less than 2 Mbps, I'd say).
Martín Stricker | TrustRadius Reviewer

Reliability and Availability

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Performance

ConnectWise Control

ConnectWise Control 7.8
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Control

ConnectWise Control 6.1
Based on 50 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 7.9
Based on 40 answers
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Kaleb-John Loo | TrustRadius Reviewer

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 20 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Control

We selected ConnectWise based on the recommendations of a key contractor and used it in comparison with several other interfaces. It seemed to be the simplest and most effective solution for the problems we were seeing with remote access. We don't have dedicated support personnel or even an IT department, so it helps to keep things simple.
Brad Orfall | TrustRadius Reviewer

Google Hangouts (Classic)

The closest alternative to Hangouts is Skype. Hangouts is a lot more practical since it allows easier teleconference setup, and is so much easier to use since it's web based and needs no installation. At work, we use HipChat as well since it's well integrated with Jira, but I prefer Hangouts so I can search for any conversation through the email rather than hoping to find history logs somewhere on my computer.
Anonymous | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool
Michael Dodd | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Control

  • We have been able to increase our response times and support more clients resulting in 35% increase in support revenue
  • The Triggers has allowed us to build a monitoring service that we offer to our clients as a service with recurring fee.
  • It has definitely strengthened existing customer loyalty and has bought us new clients.
David Lloyd | TrustRadius Reviewer

Google Hangouts (Classic)

  • If we can get it to work for us it will improve our customer service offerings in an industry that is very visual.
  • It will improve communication with our suppliers and cut down on shipping of samples back and forth.
  • It will save us time.
Vivian Vassar | TrustRadius Reviewer

Screenshots

Google Hangouts (Classic)

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Control
8.9
Google Hangouts (Classic)
8.3

Likelihood to Renew

ConnectWise Control
8.7
Google Hangouts (Classic)

Usability

ConnectWise Control
8.5
Google Hangouts (Classic)
8.6

Reliability and Availability

ConnectWise Control
9.0
Google Hangouts (Classic)

Performance

ConnectWise Control
7.8
Google Hangouts (Classic)

Support Rating

ConnectWise Control
6.1
Google Hangouts (Classic)
7.9

Online Training

ConnectWise Control
7.5
Google Hangouts (Classic)

Implementation Rating

ConnectWise Control
8.0
Google Hangouts (Classic)

Scalability

ConnectWise Control
7.0
Google Hangouts (Classic)

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