ConnectWise ScreenConnect vs. Impero Remote Manager (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConnectWise ScreenConnect
Score 8.9 out of 10
N/A
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.N/A
Impero Remote Manager (discontinued)
Score 8.0 out of 10
N/A
Impero Remote Manager, from the education management software company Impero Software in the UK, is a remote access and administration tool for troubleshooting and assistance. Impero services primarily the education sector. It is no longer available.N/A
Pricing
ConnectWise ScreenConnectImpero Remote Manager (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ConnectWise ScreenConnectImpero Remote Manager (discontinued)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ConnectWise ScreenConnectImpero Remote Manager (discontinued)
Top Pros
Top Cons
Features
ConnectWise ScreenConnectImpero Remote Manager (discontinued)
Remote Administration
Comparison of Remote Administration features of Product A and Product B
ConnectWise ScreenConnect
8.3
613 Ratings
1% above category average
Impero Remote Manager (discontinued)
4.5
1 Ratings
59% below category average
Screen sharing9.4583 Ratings7.01 Ratings
File transfer8.4556 Ratings4.01 Ratings
Instant message8.1490 Ratings5.01 Ratings
Secure remote access with Smart Card authentication7.573 Ratings5.01 Ratings
Access to sleeping/powered-off computers6.5303 Ratings2.01 Ratings
Over-the-Internet remote session9.3589 Ratings5.01 Ratings
Initiate remote control from mobile7.8381 Ratings4.01 Ratings
Remote management of servers & workstations9.2506 Ratings6.01 Ratings
Remote Active Directory® management8.8167 Ratings3.01 Ratings
Centralized management dashboard8.9470 Ratings3.01 Ratings
Session record8.4309 Ratings6.01 Ratings
Annotations8.0258 Ratings3.01 Ratings
Monitoring and Alerts6.6181 Ratings5.01 Ratings
Multi-platform remote control9.1390 Ratings5.01 Ratings
Best Alternatives
ConnectWise ScreenConnectImpero Remote Manager (discontinued)
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ConnectWise ScreenConnectImpero Remote Manager (discontinued)
Likelihood to Recommend
8.7
(613 ratings)
6.0
(1 ratings)
Likelihood to Renew
10.0
(39 ratings)
-
(0 ratings)
Usability
9.3
(42 ratings)
-
(0 ratings)
Availability
10.0
(5 ratings)
-
(0 ratings)
Performance
10.0
(9 ratings)
-
(0 ratings)
Support Rating
8.2
(63 ratings)
8.0
(1 ratings)
Online Training
7.5
(24 ratings)
-
(0 ratings)
Implementation Rating
10.0
(20 ratings)
-
(0 ratings)
Configurability
10.0
(5 ratings)
-
(0 ratings)
Product Scalability
10.0
(16 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(4 ratings)
-
(0 ratings)
Vendor pre-sale
5.0
(4 ratings)
-
(0 ratings)
User Testimonials
ConnectWise ScreenConnectImpero Remote Manager (discontinued)
Likelihood to Recommend
ConnectWise
We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
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Impero Software
Where we use the Impero Remote Manager is in a school setting and it works really well for us. We have our teachers use it every day to make sure their students are always on track. It works really well for students that we know are likely to get off track. We can see their screen and know exactly when they get off track and can get them back on track quickly.
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Pros
ConnectWise
  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
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Impero Software
  • It allows us to keep track of our students.
  • The user interface is really easy to use and understand.
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Cons
ConnectWise
  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
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Impero Software
  • It crashes frequently, so that could be fixed.
  • The ability to take over a student's screen could be a little easier as well.
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Likelihood to Renew
ConnectWise
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
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Impero Software
No answers on this topic
Usability
ConnectWise
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
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Impero Software
No answers on this topic
Reliability and Availability
ConnectWise
In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
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Impero Software
No answers on this topic
Performance
ConnectWise
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
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Impero Software
No answers on this topic
Support Rating
ConnectWise
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
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Impero Software
The support for Impero Remote Manager is actually really good and I have been pleased every time I have had to work with them. Any time I've had an issue with the software, I've been able to call support and have the issue resolved very quickly and things start working again.
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Online Training
ConnectWise
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
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Impero Software
No answers on this topic
Implementation Rating
ConnectWise
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
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Impero Software
No answers on this topic
Alternatives Considered
ConnectWise
I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others. I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
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Impero Software
In overall features and what LanSchool can do, we actually like that product better than Impero. The reason why we went with Impero was because of the price. It has similar features but ultimately was a lot cheaper, so we chose Impero. We are a small charter school, so our budget is a lot smaller than in other school districts.
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Scalability
ConnectWise
I have used multiple remote desktop support software in the past (Bomgar, Team Viewer, Logmein and Join.me) and this is far the easiest of the bunch to use. It is very easy to create a session and easy to maintain remote desktops from their access view (where you install the software and can get in at any time) I highly recommend this product from ConnectWise!
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Impero Software
No answers on this topic
Return on Investment
ConnectWise
  • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
  • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
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Impero Software
  • It keeps students on task.
  • It allows our teachers to better manage how their students are using Chromebooks.
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ScreenShots

ConnectWise ScreenConnect Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machine