What users are saying about
Top Rated
1003 Ratings
Top Rated
263 Ratings
Top Rated
1003 Ratings
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Score 8.2 out of 100
Top Rated
263 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

ConnectWise Control

ConnectWise Control is very well suited to IT teams managing overall infrastructure, both internal and MSP's. It shines as a dependable tool that just plain works. I have already highly recommended it to peers in the industry. It is not suited for providing individual users access to their own machines. Its geared as a tool for IT and less so a tool for end users.
Andrew Haskell | TrustRadius Reviewer

Lifesize Video Conferencing

The Lifesize Cloud Platform, combined with the connected Icon Room Systems, provides any business with a reliable, stable, and unrivaled quality video communications solution. I would have no hesitation in recommending this solution to any business, large or small—it just works every time!With the added ability to simply book a meeting directly from Outlook or the browser, invite your room system and be faced with a simple yes or no on the screen of the room system, this is by far the simplest video conferencing solution that I have ever used.
Michael Green | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ConnectWise Control
8.5
Lifesize Video Conferencing
Screen sharing
ConnectWise Control
9.3
Lifesize Video Conferencing
File transfer
ConnectWise Control
8.6
Lifesize Video Conferencing
Instant message
ConnectWise Control
8.5
Lifesize Video Conferencing
Secure remote access with Smart Card authentication
ConnectWise Control
8.0
Lifesize Video Conferencing
Access to sleeping/powered-off computers
ConnectWise Control
7.9
Lifesize Video Conferencing
Over-the-Internet remote session
ConnectWise Control
9.0
Lifesize Video Conferencing
Initiate remote control from mobile
ConnectWise Control
8.0
Lifesize Video Conferencing
Remote management of servers & workstations
ConnectWise Control
8.7
Lifesize Video Conferencing
Remote Active Directory® management
ConnectWise Control
8.8
Lifesize Video Conferencing
Centralized management dashboard
ConnectWise Control
8.4
Lifesize Video Conferencing
Session record
ConnectWise Control
8.6
Lifesize Video Conferencing
Annotations
ConnectWise Control
9.1
Lifesize Video Conferencing
Monitoring and Alerts
ConnectWise Control
8.0
Lifesize Video Conferencing
Multi-platform remote control
ConnectWise Control
8.7
Lifesize Video Conferencing

Performance & Compatibility of Online Events Software

ConnectWise Control
Lifesize Video Conferencing
6.9
High quality audio
ConnectWise Control
Lifesize Video Conferencing
7.5
High quality video
ConnectWise Control
Lifesize Video Conferencing
7.6
Low bandwidth requirements
ConnectWise Control
Lifesize Video Conferencing
5.6

Screen Sharing

ConnectWise Control
Lifesize Video Conferencing
7.3
Desktop sharing
ConnectWise Control
Lifesize Video Conferencing
7.3

Online Meetings / Events

ConnectWise Control
Lifesize Video Conferencing
7.0
Calendar integration
ConnectWise Control
Lifesize Video Conferencing
6.5
Meeting initiation
ConnectWise Control
Lifesize Video Conferencing
7.2
Record meetings / events
ConnectWise Control
Lifesize Video Conferencing
7.1
Slideshows
ConnectWise Control
Lifesize Video Conferencing
7.2

Online Events Collaboration

ConnectWise Control
Lifesize Video Conferencing
6.0
Live chat
ConnectWise Control
Lifesize Video Conferencing
6.2
Q&A
ConnectWise Control
Lifesize Video Conferencing
5.9

Online Events Security

ConnectWise Control
Lifesize Video Conferencing
6.5
Participant roles & permissions
ConnectWise Control
Lifesize Video Conferencing
6.5

Pros

ConnectWise Control

  • Self-hosted - this is great for me and makes it easy to control my data, which is important for my clients.
  • Mobile Access - being able to quickly diagnose and resolve an issue while on the road is great.
  • Persistent - "always on" connections with screen capture.
  • Great User Interface and chat works exceptionally well.
Jonathan Hanson | TrustRadius Reviewer

Lifesize Video Conferencing

  • Encrypted Communications: Competing against other newspapers and stations is tough. Lifesize Video Conferencing helps us keep our content original and encrypted.
  • Multiple Screen Sharing: Before, our preferred method of contact was a text message or a FaceTime call. This program allows us to share the same video chat with multiple sources. We've streamed interviews across 4 different games and given live in-game updates - that's something our competitors can never touch us with.
  • Sharable Content: Our meetings and interviews can be recorded and shared amongst our other team members or with the public through social media.
Andrey Lanier | TrustRadius Reviewer

Cons

ConnectWise Control

  • If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option.
  • Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired.
  • Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop.
  • The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great.
Mike Vaughan | TrustRadius Reviewer

Lifesize Video Conferencing

  • I dislike that they are no longer making the Team/Room 220's. I am not a fan of the Icon editions that are replacing the Team/Room 220's for my classrooms and conference rooms. I do not like, when I remote into the codecs, that the layout is very limited compared to the Team/Room 220's. I can no longer see if someone is in the room or able to access the remote control or adjust the cameras. Because we are not using the "Cloud" with our codecs, users are no longer able to access a directory. The remote control looks almost like the Apple TV remote, which has very few buttons with no labels on it. My users, who are not very tech savvy, would rather not use the equipment unless some else sets it up for them.
  • Software for computers could be more robust. One thing I would like to see is a way to click on one of the video streams to just see it large and be able to toggle which screen I want to see myself, instead of the software deciding which one should be the focus point based on who is talking.
dave g | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Control

ConnectWise Control 8.7
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

Lifesize Video Conferencing

Lifesize Video Conferencing 10.0
Based on 26 answers
Other than the HIPAA compliance, we have no compelling reason to retain LifeSize when we can already pay for similar services included with our UCaaS service. Our UCaaS vendor, Fuze, includes video conferencing with the VoIP services via single, integrated client software package. Additional limitations include minimal implementation assistance, training service, training materials and assistance driving internal adoption. Issues with slow speed for desktop sharing and audio quality make the technical aspects of Lifesize inferior to competitors.
Bob Brandner | TrustRadius Reviewer

Usability

ConnectWise Control

ConnectWise Control 8.5
Based on 28 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

Lifesize Video Conferencing

Lifesize Video Conferencing 9.9
Based on 29 answers
We rolled out Lifesize with minimal instructions and high adoption. The touchpad on the Phone 2 is solid from a usability perspective. The touchpad on the Phone 2 allows us to remove remotes. The whole Icon experience is so much better than the color multi-function buttons on the room units (which were confusing to people). Thankfully the room units also work well with the Phone 2.
Mike Hamilton | TrustRadius Reviewer

Reliability and Availability

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

Lifesize Video Conferencing

Lifesize Video Conferencing 9.1
Based on 7 answers
Since we are an educational institution we not only have scheduled classes which must be available, but we have staff members in a variety of areas ranging from recruiting and admissions to advancement and the President's office who need to connect with students, alumni and other interest groups, often at odd hours. I have not, since using Lifesize had anyone complain of not being able to connect
Bill Kopf | TrustRadius Reviewer

Performance

ConnectWise Control

ConnectWise Control 7.8
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

Lifesize Video Conferencing

Lifesize Video Conferencing 9.1
Based on 15 answers
Lifesize is an amazing platform for VC. However, it is a costly solution for any scaling startup. However, implementation and user acceptability was fairly easy and worth the additional spend. Quality has always been on point and support has always taken care of us. Our account manager also ensured a seamless transition process for Google Hangouts. Will go with this solution again at any other organization.
Anthony Sopher | TrustRadius Reviewer

Support Rating

ConnectWise Control

ConnectWise Control 6.1
Based on 50 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

Lifesize Video Conferencing

Lifesize Video Conferencing 9.8
Based on 84 answers
Most of the front-line call takers are only as knowledgeable enough to tell you to reboot or reset. If your issue is more complicated than that, it will need to be escalated. On the other hand - most of our problems have been on our network side. The techs are ALWAYS super nice and try to be as helpful as possible. They do care about fixing the problem.
Heather Pence | TrustRadius Reviewer

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

Lifesize Video Conferencing

Lifesize Video Conferencing 9.1
Based on 5 answers
There was a very knowledgeable person each and every time I trained with them. I believe after 30-45 minutes of admin training, I had all that I needed. End user training is a breeze for our staff. In a matter of 15 minutes, we can train internally. It is that easy to use!
Michael Gunderson | TrustRadius Reviewer

Implementation Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 20 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

Lifesize Video Conferencing

Lifesize Video Conferencing 7.5
Based on 278 answers
The implementation was pretty easy and fast, You can do it with your internal team and it should not be any problem. Integration with other software is also pretty easy. But, if for some reason you have any issues with implementation or integration you can contact Lifesize Video Conferencing support team 24/7.
Ana Tarasova | TrustRadius Reviewer

Alternatives Considered

ConnectWise Control

We selected ConnectWise based on the recommendations of a key contractor and used it in comparison with several other interfaces. It seemed to be the simplest and most effective solution for the problems we were seeing with remote access. We don't have dedicated support personnel or even an IT department, so it helps to keep things simple.
Brad Orfall | TrustRadius Reviewer

Lifesize Video Conferencing

Lifesize provides a great high-quality professional video conferencing solutions that, with accompanying software like Lifesize Cloud or Zoom, can connect to a multitude of different devices anywhere in the world. While Polycom certainly has more brand recognition in the industry for its communication platforms, I think Lifesize is a comparable product that works just as well as Polycom.
Derek Letellier | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool
Michael Dodd | TrustRadius Reviewer

Lifesize Video Conferencing

Lifesize Video Conferencing 7.4
Based on 18 answers
It's pretty impressive the number of people the system can support both in total and per conference. The system handles large numbers of connections pretty well, although there's little control over how participants are displayed on screen. One of its greatest strengths is adding large number of both video and audio connections simultaneously.
Peter Grant | TrustRadius Reviewer

Return on Investment

ConnectWise Control

  • We have been able to increase our response times and support more clients resulting in 35% increase in support revenue
  • The Triggers has allowed us to build a monitoring service that we offer to our clients as a service with recurring fee.
  • It has definitely strengthened existing customer loyalty and has bought us new clients.
David Lloyd | TrustRadius Reviewer

Lifesize Video Conferencing

  • We have five locations across Oregon, Washington, and Alaska, with key stakeholders and cross-location teams that work together every regardless of physical location. This resource is critical in keeping our teams connected.
  • Has improved collaboration and communication by having as close to face to face meetings as possible with remote team members. Conference rooms were often times double booked because of LifeSize, which as a determining factor in us moving to a cloud subscription.
  • Nothing negative
Travis Bell | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ConnectWise Control Editions & Modules

Additional Pricing Details

Lifesize Video Conferencing

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lifesize Video Conferencing Editions & Modules

Edition
Plus$14.95 per user/month1
Enterprise$12.95 per user/month1
Standard$16.95 per user/month1
  1. Call for pricing
Additional Pricing Details
With every plan, you get the collaboration features you use everyday, at no additional cost: • Unlimited video conferences • Downloadable desktop and mobile apps • Secure encryption set by default • Unlimited meeting duration • Free, browser-based web app • Two-way and group chat with popular chat integrations • Centralized, name-based directory • Online reporting and account management • Email and calendar scheduling

Rating Summary

Likelihood to Recommend

ConnectWise Control
8.9
Lifesize Video Conferencing
6.9

Likelihood to Renew

ConnectWise Control
8.7
Lifesize Video Conferencing
10.0

Usability

ConnectWise Control
8.5
Lifesize Video Conferencing
9.9

Reliability and Availability

ConnectWise Control
9.0
Lifesize Video Conferencing
9.1

Performance

ConnectWise Control
7.8
Lifesize Video Conferencing
9.1

Support Rating

ConnectWise Control
6.1
Lifesize Video Conferencing
9.8

In-Person Training

ConnectWise Control
Lifesize Video Conferencing
7.3

Online Training

ConnectWise Control
7.5
Lifesize Video Conferencing
9.1

Implementation Rating

ConnectWise Control
8.0
Lifesize Video Conferencing
7.5

Scalability

ConnectWise Control
7.0
Lifesize Video Conferencing
7.4

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