What users are saying about
Top Rated
1122 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 1122 reviews and ratings
80 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 80 reviews and ratings
Feature Set Ratings
Remote Administration

8.3
ConnectWise Control
83%
N-able RMM
Feature Set Not Supported
N/A
ConnectWise Control ranks higher in 14/14 features
ConnectWise Control ranks higher in 14/14 features
Screen sharing

9.5
95%
584 Ratings
N/A
0 Ratings
File transfer

8.4
84%
557 Ratings
N/A
0 Ratings
Instant message

8.1
81%
491 Ratings
N/A
0 Ratings
Secure remote access with Smart Card authentication

7.6
76%
73 Ratings
N/A
0 Ratings
Access to sleeping/powered-off computers

6.3
63%
303 Ratings
N/A
0 Ratings
Over-the-Internet remote session

9.4
94%
590 Ratings
N/A
0 Ratings
Initiate remote control from mobile

7.2
72%
381 Ratings
N/A
0 Ratings
Remote management of servers & workstations

9.3
93%
506 Ratings
N/A
0 Ratings
Remote Active Directory® management

9.0
90%
167 Ratings
N/A
0 Ratings
Centralized management dashboard

9.0
90%
470 Ratings
N/A
0 Ratings
Session record

8.2
82%
309 Ratings
N/A
0 Ratings
Annotations

7.9
79%
258 Ratings
N/A
0 Ratings
Monitoring and Alerts

6.8
68%
181 Ratings
N/A
0 Ratings
Multi-platform remote control

8.8
88%
390 Ratings
N/A
0 Ratings
Attribute Ratings
- ConnectWise Control is rated higher in 1 area: Support Rating
- N-able RMM is rated higher in 2 areas: Likelihood to Recommend, Usability
Likelihood to Recommend

9.0
ConnectWise Control
90%
614 Ratings
9.4
N-able RMM
94%
25 Ratings
Likelihood to Renew

10.0
ConnectWise Control
100%
39 Ratings
N-able RMM
N/A
0 Ratings
Usability

9.3
ConnectWise Control
93%
43 Ratings
9.5
N-able RMM
95%
2 Ratings
Availability

10.0
ConnectWise Control
100%
9 Ratings
N-able RMM
N/A
0 Ratings
Performance

10.0
ConnectWise Control
100%
17 Ratings
N-able RMM
N/A
0 Ratings
Support Rating

7.8
ConnectWise Control
78%
112 Ratings
7.1
N-able RMM
71%
2 Ratings
Online Training

7.5
ConnectWise Control
75%
24 Ratings
N-able RMM
N/A
0 Ratings
Implementation Rating

10.0
ConnectWise Control
100%
40 Ratings
N-able RMM
N/A
0 Ratings
Product Scalability

10.0
ConnectWise Control
100%
17 Ratings
N-able RMM
N/A
0 Ratings
Likelihood to Recommend
ConnectWise Control
We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
Help Desk Manager
Kalleo TechnologiesInformation Technology & Services, 51-200 employees
N-able RMM
SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.
Computer and Information Systems Manager
BCESCEducation Management, 501-1000 employees
Pros
ConnectWise Control
- The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
- The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
- The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
Level 2 Support Analyst
Springthrough ConsultingInformation Technology & Services, 11-50 employees
N-able RMM
- It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
- SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
- Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.
Managed and Cloud Services Lead
Exbabylon IT SolutionsInformation Technology and Services, 11-50 employees
Cons
ConnectWise Control
- I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
- The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
- Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
Owner & Lead Technician
Haskell Technology Solutions LLCInformation Technology and Services, 1-10 employees
N-able RMM
- UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
- Load times in certain menus, regardless of server specs.
- Integration with 3rd party applications.
- Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 51-200 employeesPricing Details
ConnectWise Control
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—N-able RMM
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
ConnectWise Control
ConnectWise Control 10.0
Based on 39 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
VP of IT & Innovation
Momentum Credit Union LtdBanking, 11-50 employees
N-able RMM
No score
No answers yet
No answers on this topic
Usability
ConnectWise Control
ConnectWise Control 9.3
Based on 43 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
IT Services
Independant ConsultantInformation Technology and Services, 1-10 employees
N-able RMM
N-able RMM 9.5
Based on 2 answers
The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)
Computer and Information Systems Manager
BCESCEducation Management, 501-1000 employees
Reliability and Availability
ConnectWise Control
ConnectWise Control 10.0
Based on 9 answers
In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
Help Desk Manager
Kalleo TechnologiesInformation Technology & Services, 51-200 employees
N-able RMM
No score
No answers yet
No answers on this topic
Performance
ConnectWise Control
ConnectWise Control 10.0
Based on 17 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Project Manager
PayPlus SoftwareComputer Software, 11-50 employees
N-able RMM
No score
No answers yet
No answers on this topic
Support Rating
ConnectWise Control
ConnectWise Control 7.8
Based on 112 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Co-Owner
Tech Wizard SolutionsComputer & Network Security, 1-10 employees
N-able RMM
N-able RMM 7.1
Based on 2 answers
The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
Computer and Information Systems Manager
BCESCEducation Management, 501-1000 employees
Online Training
ConnectWise Control
ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Support Resource and Community Manager
SpektrixEntertainment, 51-200 employees
N-able RMM
No score
No answers yet
No answers on this topic
Implementation Rating
ConnectWise Control
ConnectWise Control 10.0
Based on 40 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
VP of IT & Innovation
Momentum Credit Union LtdBanking, 11-50 employees
N-able RMM
No score
No answers yet
No answers on this topic
Alternatives Considered
ConnectWise Control
I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others.I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
Owner
TechEdge Computer SolutionsInformation Technology and Services, 1-10 employees
N-able RMM
SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.

Verified User
Administrator in Engineering
Computer & Network Security Company, 1001-5000 employeesScalability
ConnectWise Control
ConnectWise Control 10.0
Based on 17 answers
This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
Business Process Manager
Site Energy Services PartnershipConstruction, 501-1000 employees
N-able RMM
No score
No answers yet
No answers on this topic
Return on Investment
ConnectWise Control
- Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
- Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
AWS Infrastructure Architect - Contractor
Socle EducationInformation Technology and Services, 1-10 employees
N-able RMM
- The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful.
- Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable.
- The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing.
Network Engineer I
Hub GroupTransportation/Trucking/Railroad, 1001-5000 employees