Top Rated
1122 Ratings
80 Ratings
Top Rated
1122 Ratings
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Score 8.7 out of 100
80 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Remote Administration

    8.3

    ConnectWise Control

    83%

    N-able RMM

    Feature Set Not Supported
    N/A
    ConnectWise Control ranks higher in 14/14 features

    Screen sharing

    9.5
    95%
    584 Ratings
    N/A
    0 Ratings

    File transfer

    8.4
    84%
    557 Ratings
    N/A
    0 Ratings

    Instant message

    8.1
    81%
    491 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    7.6
    76%
    73 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    6.3
    63%
    303 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    9.4
    94%
    590 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    7.2
    72%
    381 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    9.3
    93%
    506 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    9.0
    90%
    167 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    9.0
    90%
    470 Ratings
    N/A
    0 Ratings

    Session record

    8.2
    82%
    309 Ratings
    N/A
    0 Ratings

    Annotations

    7.9
    79%
    258 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    6.8
    68%
    181 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    8.8
    88%
    390 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • ConnectWise Control is rated higher in 1 area: Support Rating
    • N-able RMM is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    9.0

    ConnectWise Control

    90%
    614 Ratings
    9.4

    N-able RMM

    94%
    25 Ratings

    Likelihood to Renew

    10.0

    ConnectWise Control

    100%
    39 Ratings

    N-able RMM

    N/A
    0 Ratings

    Usability

    9.3

    ConnectWise Control

    93%
    43 Ratings
    9.5

    N-able RMM

    95%
    2 Ratings

    Availability

    10.0

    ConnectWise Control

    100%
    9 Ratings

    N-able RMM

    N/A
    0 Ratings

    Performance

    10.0

    ConnectWise Control

    100%
    17 Ratings

    N-able RMM

    N/A
    0 Ratings

    Support Rating

    7.8

    ConnectWise Control

    78%
    112 Ratings
    7.1

    N-able RMM

    71%
    2 Ratings

    Online Training

    7.5

    ConnectWise Control

    75%
    24 Ratings

    N-able RMM

    N/A
    0 Ratings

    Implementation Rating

    10.0

    ConnectWise Control

    100%
    40 Ratings

    N-able RMM

    N/A
    0 Ratings

    Product Scalability

    10.0

    ConnectWise Control

    100%
    17 Ratings

    N-able RMM

    N/A
    0 Ratings

    Likelihood to Recommend

    ConnectWise Control

    We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
    Eric Milles | TrustRadius Reviewer

    N-able RMM

    SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.
    Jack Bowling | TrustRadius Reviewer

    Pros

    ConnectWise Control

    • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
    • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
    • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
    Adam Friedli | TrustRadius Reviewer

    N-able RMM

    • It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
    • SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
    • Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.
    Bryant Lee | TrustRadius Reviewer

    Cons

    ConnectWise Control

    • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
    • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
    • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
    Andrew Haskell | TrustRadius Reviewer

    N-able RMM

    • UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
    • Load times in certain menus, regardless of server specs.
    • Integration with 3rd party applications.
    • Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ConnectWise Control

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    N-able RMM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    ConnectWise Control

    ConnectWise Control 10.0
    Based on 39 answers
    I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
    Craig Lockley | TrustRadius Reviewer

    N-able RMM

    No score
    No answers yet
    No answers on this topic

    Usability

    ConnectWise Control

    ConnectWise Control 9.3
    Based on 43 answers
    On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
    Sam Segura | TrustRadius Reviewer

    N-able RMM

    N-able RMM 9.5
    Based on 2 answers
    The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)
    Jack Bowling | TrustRadius Reviewer

    Reliability and Availability

    ConnectWise Control

    ConnectWise Control 10.0
    Based on 9 answers
    In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
    Eric Milles | TrustRadius Reviewer

    N-able RMM

    No score
    No answers yet
    No answers on this topic

    Performance

    ConnectWise Control

    ConnectWise Control 10.0
    Based on 17 answers
    It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
    Tresha Ivey | TrustRadius Reviewer

    N-able RMM

    No score
    No answers yet
    No answers on this topic

    Support Rating

    ConnectWise Control

    ConnectWise Control 7.8
    Based on 112 answers
    There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
    Bradley Jones | TrustRadius Reviewer

    N-able RMM

    N-able RMM 7.1
    Based on 2 answers
    The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
    Jack Bowling | TrustRadius Reviewer

    Online Training

    ConnectWise Control

    ConnectWise Control 7.5
    Based on 24 answers
    I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
    Michael Dodd | TrustRadius Reviewer

    N-able RMM

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    ConnectWise Control

    ConnectWise Control 10.0
    Based on 40 answers
    ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
    Craig Lockley | TrustRadius Reviewer

    N-able RMM

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    ConnectWise Control

    I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others.I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
    Jonathan Hanson | TrustRadius Reviewer

    N-able RMM

    SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
    Anonymous | TrustRadius Reviewer

    Scalability

    ConnectWise Control

    ConnectWise Control 10.0
    Based on 17 answers
    This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
    Riccardo Francese | TrustRadius Reviewer

    N-able RMM

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    ConnectWise Control

    • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
    • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
    Mike Vaughan | TrustRadius Reviewer

    N-able RMM

    • The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful.
    • Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable.
    • The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing.
    Michael Gombosi | TrustRadius Reviewer

    Screenshots

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