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Top Rated
1047 Ratings

ConnectWise Control

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Top Rated
1047 Ratings
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Score 8.6 out of 100
Top Rated
69 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

ConnectWise Control

We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
Eric Milles | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

It works extremely well when trying to perform basic monitoring on a large number of endpoints and you also wish to perform some management tasks all from a single location. It isn't great at anything network related. A lot more data needs to be exportable, especially in the form of CSVs.
Bryant Lee | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ConnectWise Control
8.7
N-able RMM (formerly Solarwinds RMM)
Screen sharing
ConnectWise Control
9.6
N-able RMM (formerly Solarwinds RMM)
File transfer
ConnectWise Control
8.6
N-able RMM (formerly Solarwinds RMM)
Instant message
ConnectWise Control
8.6
N-able RMM (formerly Solarwinds RMM)
Secure remote access with Smart Card authentication
ConnectWise Control
9.3
N-able RMM (formerly Solarwinds RMM)
Access to sleeping/powered-off computers
ConnectWise Control
7.1
N-able RMM (formerly Solarwinds RMM)
Over-the-Internet remote session
ConnectWise Control
9.5
N-able RMM (formerly Solarwinds RMM)
Initiate remote control from mobile
ConnectWise Control
7.3
N-able RMM (formerly Solarwinds RMM)
Remote management of servers & workstations
ConnectWise Control
9.6
N-able RMM (formerly Solarwinds RMM)
Remote Active Directory® management
ConnectWise Control
9.5
N-able RMM (formerly Solarwinds RMM)
Centralized management dashboard
ConnectWise Control
9.1
N-able RMM (formerly Solarwinds RMM)
Session record
ConnectWise Control
8.4
N-able RMM (formerly Solarwinds RMM)
Annotations
ConnectWise Control
8.4
N-able RMM (formerly Solarwinds RMM)
Monitoring and Alerts
ConnectWise Control
8.2
N-able RMM (formerly Solarwinds RMM)
Multi-platform remote control
ConnectWise Control
8.9
N-able RMM (formerly Solarwinds RMM)

Monitoring Tasks

ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
9.4
Remote monitoring
ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
9.6
Network device monitoring
ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
9.3
Multiple Server Monitoring
ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
9.7
Multi-device monitoring
ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
9.0
Automated alerts and notifications
ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
9.2

Management Tasks

ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
9.1
Patch Management
ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
8.8
Service configuration management
ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
9.2
Software and hardware inventory
ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
9.6
Policy-based automation
ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
8.8

Reporting

ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
8.5
Performance data reports
ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
8.5
Customizable reporting
ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
7.8
Data visualization
ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
8.8
Risk analysis
ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
8.8

Security

ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
9.5
Data backup and recovery
ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
9.5
Antivirus and malware management
ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
9.6
Adinistraor access control
ConnectWise Control
N-able RMM (formerly Solarwinds RMM)
9.4

Pros

ConnectWise Control

  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
Adam Friedli | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

  • Thanks to RMM I never feel like I'm unaware as to what's going on in my network. I can be in the office or half a country away and feel completely aware of what's going on.
  • We've had numerous situations over the years where a part of our network is having issues (latency or errors) that the RMM alerts have saved us from a major outage. You can't ask for better proactive alerting.
  • The advanced alerting allows us to stay ahead of issues instead of reacting to them. This gives us confidence in our network and our end users better support.
Michael Gombosi | TrustRadius Reviewer

Cons

ConnectWise Control

  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
Andrew Haskell | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

  • UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
  • Load times in certain menus, regardless of server specs.
  • Integration with 3rd party applications.
  • Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Control

ConnectWise Control 8.8
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

No score
No answers yet
No answers on this topic

Usability

ConnectWise Control

ConnectWise Control 9.5
Based on 41 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

N-able RMM (formerly Solarwinds RMM) 10.0
Based on 1 answer
No answer on this topic is available.

Reliability and Availability

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

No score
No answers yet
No answers on this topic

Performance

ConnectWise Control

ConnectWise Control 7.7
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 66 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

N-able RMM (formerly Solarwinds RMM) 6.0
Based on 1 answer
The Support team is usually quick to resolve but has many times been very delayed (months) in finding a resolution, unfortunately.
Anonymous | TrustRadius Reviewer

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 21 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Control

I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others.I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
Jonathan Hanson | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
Anonymous | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
Riccardo Francese | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Control

  • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
  • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
Mike Vaughan | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

  • Moving break/fix clients to support subscriptions using RMM has increased the sale value of my business, as there are real ongoing revenues to show to a potential buyer, rather than simply goodwill and client lists.
  • I am better able to support a larger number of clients with the same staffing levels due to pre-emptive work, more remote support, and simpler applications of solutions.
Les Klassen Hamm | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ConnectWise Control Editions & Modules

Edition
One$241
Standard$421
Premium$541
  1. per month
Additional Pricing Details

N-able RMM (formerly Solarwinds RMM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

N-able RMM (formerly Solarwinds RMM) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectWise Control
9.5
N-able RMM (formerly Solarwinds RMM)
9.0

Likelihood to Renew

ConnectWise Control
8.8
N-able RMM (formerly Solarwinds RMM)

Usability

ConnectWise Control
9.5
N-able RMM (formerly Solarwinds RMM)
10.0

Reliability and Availability

ConnectWise Control
9.0
N-able RMM (formerly Solarwinds RMM)

Performance

ConnectWise Control
7.7
N-able RMM (formerly Solarwinds RMM)

Support Rating

ConnectWise Control
8.0
N-able RMM (formerly Solarwinds RMM)
6.0

Online Training

ConnectWise Control
7.5
N-able RMM (formerly Solarwinds RMM)

Implementation Rating

ConnectWise Control
8.0
N-able RMM (formerly Solarwinds RMM)

Scalability

ConnectWise Control
7.0
N-able RMM (formerly Solarwinds RMM)

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