Top Rated
1121 Ratings
Top Rated
1121 Ratings
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Score 8.7 out of 100
63 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Parallels Desktop ranks higher in 1 feature set: Remote Administration

Remote Administration

8.3

ConnectWise Control

83%
8.6

Parallels Desktop

86%
Parallels Desktop ranks higher in 10/14 features

Screen sharing

9.5
95%
584 Ratings
9.0
90%
5 Ratings

File transfer

8.4
84%
557 Ratings
9.3
93%
16 Ratings

Instant message

8.1
81%
491 Ratings
6.0
60%
2 Ratings

Secure remote access with Smart Card authentication

7.6
76%
73 Ratings
8.0
80%
2 Ratings

Access to sleeping/powered-off computers

6.3
63%
303 Ratings
8.0
80%
5 Ratings

Over-the-Internet remote session

9.4
94%
590 Ratings
8.0
80%
6 Ratings

Initiate remote control from mobile

7.2
72%
381 Ratings
N/A
0 Ratings

Remote management of servers & workstations

9.3
93%
506 Ratings
10.0
100%
2 Ratings

Remote Active Directory® management

9.0
90%
167 Ratings
9.0
90%
3 Ratings

Centralized management dashboard

9.0
90%
470 Ratings
9.0
90%
7 Ratings

Session record

8.2
82%
309 Ratings
9.3
93%
5 Ratings

Annotations

7.9
79%
258 Ratings
8.7
87%
4 Ratings

Monitoring and Alerts

6.8
68%
181 Ratings
8.7
87%
5 Ratings

Multi-platform remote control

8.8
88%
390 Ratings
9.0
90%
5 Ratings

Attribute Ratings

  • ConnectWise Control is rated higher in 1 area: Likelihood to Recommend
  • Parallels Desktop is rated higher in 2 areas: Usability, Support Rating
  • ConnectWise Control and Parallels Desktop are tied in 2 areas: Likelihood to Renew, Implementation Rating

Likelihood to Recommend

9.0

ConnectWise Control

90%
614 Ratings
7.9

Parallels Desktop

79%
20 Ratings

Likelihood to Renew

10.0

ConnectWise Control

100%
39 Ratings
10.0

Parallels Desktop

100%
1 Rating

Usability

9.3

ConnectWise Control

93%
43 Ratings
10.0

Parallels Desktop

100%
2 Ratings

Availability

10.0

ConnectWise Control

100%
9 Ratings

Parallels Desktop

N/A
0 Ratings

Performance

10.0

ConnectWise Control

100%
17 Ratings

Parallels Desktop

N/A
0 Ratings

Support Rating

7.8

ConnectWise Control

78%
112 Ratings
9.0

Parallels Desktop

90%
11 Ratings

Online Training

7.5

ConnectWise Control

75%
24 Ratings

Parallels Desktop

N/A
0 Ratings

Implementation Rating

10.0

ConnectWise Control

100%
40 Ratings
10.0

Parallels Desktop

100%
3 Ratings

Product Scalability

10.0

ConnectWise Control

100%
17 Ratings

Parallels Desktop

N/A
0 Ratings

Likelihood to Recommend

ConnectWise Control

We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
Eric Milles | TrustRadius Reviewer

Parallels Desktop

The product has evolved over the years and has become a lot easier to use than before. Deploying Virtual Machines is quick and easy and multiple methods from ISO files to direct selection of products is possible with minimal effort. Any organization needing to test or simply do business on multiple platforms without having separate computers for each OS, will love Parallels Desktop. It is doing the same revolution for desktop computers as VMWare did for servers
Anonymous | TrustRadius Reviewer

Pros

ConnectWise Control

  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
Adam Friedli | TrustRadius Reviewer

Parallels Desktop

  • File Transfer - You can easily transfer files between Parallels virtualized desktops and the host desktop either through Copy and Paste functionality, or Drag and Drop. You can also configure shared folders.
  • Switch Between Virtual and Host Desktop - You can configure swipe gestures on a MacBook Pro to be able to switch between the virtualized and host desktop. You can also launch apps from the OS X Taskbar.
  • Performance - Apps in Parallels run quite smoothly on my 2015 MacBook Pro, as of 2020. Considering they are running on a 5-year-old computer, I give Parallels top marks for performance.
Jonah Dempcy | TrustRadius Reviewer

Cons

ConnectWise Control

  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
Andrew Haskell | TrustRadius Reviewer

Parallels Desktop

  • No update for OpenGL 3, which prevents some 3D applications from launching. The Windows-version of SketchUp is but one example.
  • Frequent (yearly) updates which don't always bring benefits (I always skip at least one version).
  • If you don't be careful, it generates 100s of useless Windows-application wrappers in macOS which sometimes take precedence in spotlight over the Mac apps I usually need to use (e.g. SketchUp, Excel, Word, Evernote...). More than once I launched Parallels instead of opening the native Mac app.
Stefan Boeykens | TrustRadius Reviewer

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

ConnectWise Control Editions & Modules

Additional Pricing Details

Parallels Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$99 per license/per year

Parallels Desktop Editions & Modules

Edition
Parallels Desktop79.991
Parallels Desktop Pro Edition$992
Parallels Desktop Business Edition99.992
Parallels Desktop 1649.993
Parallels Desktop Pro Edition49.994
  1. per license
  2. per license/per year
  3. per license
  4. per license/per year
Additional Pricing Details

Likelihood to Renew

ConnectWise Control

ConnectWise Control 10.0
Based on 39 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

Parallels Desktop

Parallels Desktop 10.0
Based on 1 answer
The software just works. I will say the renewal process is frustrating if you are decreasing seats, but otherwise the software and the account management is simple and perfect.
Will Goad | TrustRadius Reviewer

Usability

ConnectWise Control

ConnectWise Control 9.3
Based on 43 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

Parallels Desktop

Parallels Desktop 10.0
Based on 2 answers
It has a good integration, including the connection of peripherals. Taking files back and forth works well and I can attach my Home drive as a network drive in Windows. There is even integration with iCloud and other macOS services. There are also a few different display modes which are useful and fleixible (coherence, windowed, full-screen with multiple screens)
Stefan Boeykens | TrustRadius Reviewer

Reliability and Availability

ConnectWise Control

ConnectWise Control 10.0
Based on 9 answers
In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
Eric Milles | TrustRadius Reviewer

Parallels Desktop

No score
No answers yet
No answers on this topic

Performance

ConnectWise Control

ConnectWise Control 10.0
Based on 17 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

Parallels Desktop

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Control

ConnectWise Control 7.8
Based on 112 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

Parallels Desktop

Parallels Desktop 9.0
Based on 11 answers
We have had rare occasions to contact support about the product. Most questions were easily answered from the knowledge base. When we have had to contact support they were able to provide us with a couple of different solutions and enough resources about how to accomplish said solutions that solving the problem was easy enough.
Anonymous | TrustRadius Reviewer

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

Parallels Desktop

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Control

ConnectWise Control 10.0
Based on 40 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

Parallels Desktop

Parallels Desktop 10.0
Based on 3 answers
The only advice I can provide is think about who is using the product and build the image based on the true needs of the user.
Denise Wade | TrustRadius Reviewer

Alternatives Considered

ConnectWise Control

I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others.I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
Jonathan Hanson | TrustRadius Reviewer

Parallels Desktop

Parallels offers a much more streamlined and easier to navigate VM configuration interface. Once configured, device compatibility and overall system efficiency appears to be better in Parallels Desktop compared to others. Integration between the Mac host OS and the VM is virtually seamless whether you are just sharing files between the two operating systems or utilizing full-on Coherence mode.
Anonymous | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 10.0
Based on 17 answers
This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
Riccardo Francese | TrustRadius Reviewer

Parallels Desktop

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Control

  • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
  • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
Mike Vaughan | TrustRadius Reviewer

Parallels Desktop

  • Clearly much cheaper than purchasing a 2nd machine to run Windows on
  • Allows me to work faster with out have to move files from a machine/Drive to another
  • Annual subscription model is a bit cumbersome to renew - would rather just pay a one time flat fee
Anonymous | TrustRadius Reviewer

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