What users are saying about
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Top Rated
1050 Ratings

ConnectWise Control

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Top Rated
1050 Ratings
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Score 8.6 out of 100
53 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

ConnectWise Control

We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
Eric Milles | TrustRadius Reviewer

Parallels Desktop

Parallels is excellent for QA teams who need to test on a variety of operating systems, or from Mac users who need to run Windows apps in an integrated way simultaneously with their Mac apps, without a lot of performance overhead. Parallels is especially well-suited for power users who have state-of-the-art hardware running the latest version of both Parallels and Mac OS X. It is less-suited for those who cannot upgrade to the newest version of OS X or Parallels, as certain combinations of host operating system with Parallels will not work at all. It is also less-suited for those without high end hardware, and for game developers, VR developers, and others who are hoping to run PC games on a Mac at a decent frame rate. Finally, Parallels is also not suited for those who wish to run very old versions of Mac OS X like Snow Leopard (released in June 2009) which is only supported in its hard-to-find Server edition, or older than Snow Leopard, which are not supported at all.
Jonah Dempcy | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ConnectWise Control
8.7
Parallels Desktop
9.4
Screen sharing
ConnectWise Control
9.6
Parallels Desktop
7.0
File transfer
ConnectWise Control
8.6
Parallels Desktop
9.7
Instant message
ConnectWise Control
8.6
Parallels Desktop
10.0
Secure remote access with Smart Card authentication
ConnectWise Control
9.4
Parallels Desktop
Access to sleeping/powered-off computers
ConnectWise Control
7.1
Parallels Desktop
10.0
Over-the-Internet remote session
ConnectWise Control
9.5
Parallels Desktop
10.0
Initiate remote control from mobile
ConnectWise Control
7.3
Parallels Desktop
Remote management of servers & workstations
ConnectWise Control
9.6
Parallels Desktop
10.0
Remote Active Directory® management
ConnectWise Control
9.6
Parallels Desktop
9.0
Centralized management dashboard
ConnectWise Control
9.1
Parallels Desktop
7.4
Session record
ConnectWise Control
8.4
Parallels Desktop
10.0
Annotations
ConnectWise Control
8.3
Parallels Desktop
10.0
Monitoring and Alerts
ConnectWise Control
8.2
Parallels Desktop
9.9
Multi-platform remote control
ConnectWise Control
8.9
Parallels Desktop
9.3

Pros

ConnectWise Control

  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
Adam Friedli | TrustRadius Reviewer

Parallels Desktop

  • USB device compatibility. This is ESSENTIAL when using some of the USB-connected testing hardware I often have to work with.
  • Parallels also makes it seamless to share data between the host OS and the virtual environment.
  • I spend most of my time in Parallels running Windows, but at times I do load up a Linux or Android VM for testing. I am able to switch back and forth between them or run multiples with little to no effort.
Anonymous | TrustRadius Reviewer

Cons

ConnectWise Control

  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
Andrew Haskell | TrustRadius Reviewer

Parallels Desktop

  • No update for OpenGL 3, which prevents some 3D applications from launching. The Windows-version of SketchUp is but one example.
  • Frequent (yearly) updates which don't always bring benefits (I always skip at least one version).
  • If you don't be careful, it generates 100s of useless Windows-application wrappers in macOS which sometimes take precedence in spotlight over the Mac apps I usually need to use (e.g. SketchUp, Excel, Word, Evernote...). More than once I launched Parallels instead of opening the native Mac app.
Stefan Boeykens | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Control

ConnectWise Control 8.8
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

Parallels Desktop

No score
No answers yet
No answers on this topic

Usability

ConnectWise Control

ConnectWise Control 9.5
Based on 41 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

Parallels Desktop

Parallels Desktop 8.0
Based on 1 answer
It has a good integration, including the connection of peripherals. Taking files back and forth works well and I can attach my Home drive as a network drive in Windows. There is even integration with iCloud and other macOS services. There are also a few different display modes which are useful and fleixible (coherence, windowed, full-screen with multiple screens)
Stefan Boeykens | TrustRadius Reviewer

Reliability and Availability

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

Parallels Desktop

No score
No answers yet
No answers on this topic

Performance

ConnectWise Control

ConnectWise Control 7.7
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

Parallels Desktop

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 66 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

Parallels Desktop

Parallels Desktop 8.8
Based on 7 answers
We have had rare occasions to contact support about the product. Most questions were easily answered from the knowledge base. When we have had to contact support they were able to provide us with a couple of different solutions and enough resources about how to accomplish said solutions that solving the problem was easy enough.
Anonymous | TrustRadius Reviewer

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

Parallels Desktop

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 21 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

Parallels Desktop

Parallels Desktop 9.0
Based on 1 answer
The only advice I can provide is think about who is using the product and build the image based on the true needs of the user.
Denise Wade | TrustRadius Reviewer

Alternatives Considered

ConnectWise Control

I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others.I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
Jonathan Hanson | TrustRadius Reviewer

Parallels Desktop

I have not used any other program to meet these needs and to be honest I didn't want to. Parallels had great reviews and from my research it would do what I needed, so there was no reason to look elsewhere. On top of that, Parallels is not overly expensive for the capability you get
nancy lauer | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
Riccardo Francese | TrustRadius Reviewer

Parallels Desktop

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Control

  • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
  • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
Mike Vaughan | TrustRadius Reviewer

Parallels Desktop

  • Parallels has enabled us to move to MacOS for some of our roles, and those users couldn't be happier. Even though they are still using Windows under the covers, Continuity Mode abstracts that away, and users feel like they never have to leave MacOS.
  • We often don't need most of the features that Parallels offers, and so, it doesn't always feel like money well spent. Parallels would do well to consider additional price points to help justify its cost versus free alternatives.
  • Parallels struggles to justify why users should upgrade alongside the yearly MacOS upgrade. Screenshots and email integration are amongst the headlining features this year. Yawn.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ConnectWise Control Editions & Modules

Edition
One$241
Standard$421
Premium$541
  1. per month
Additional Pricing Details

Parallels Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Parallels Desktop Editions & Modules

Edition
Parallels Desktop79.991
Parallels Desktop Pro Edition$992
Parallels Desktop Business Edition99.992
Parallels Desktop 1649.993
Parallels Desktop Pro Edition49.994
  1. per license
  2. per license/per year
  3. per license
  4. per license/per year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectWise Control
9.5
Parallels Desktop
9.3

Likelihood to Renew

ConnectWise Control
8.8
Parallels Desktop

Usability

ConnectWise Control
9.5
Parallels Desktop
8.0

Reliability and Availability

ConnectWise Control
9.0
Parallels Desktop

Performance

ConnectWise Control
7.7
Parallels Desktop

Support Rating

ConnectWise Control
8.0
Parallels Desktop
8.8

Online Training

ConnectWise Control
7.5
Parallels Desktop

Implementation Rating

ConnectWise Control
8.0
Parallels Desktop
9.0

Scalability

ConnectWise Control
7.0
Parallels Desktop

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