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Top Rated
1047 Ratings

ConnectWise Control

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Top Rated
1047 Ratings
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Score 8.6 out of 100
28 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

ConnectWise Control

We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
Eric Milles | TrustRadius Reviewer

Red Hat Virtualization (RHV)

I believe it's an excellent solution for any scenario which requires virtualization. The only scenario where it might not be the best solution would be in building out a cloud infrastructure - you could certainly integrate RHEV for something like that but I think that either OpenStack or CloudStack might be a better solution for building cloud environments.
Matthew J. Fitzpatrick | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ConnectWise Control
8.7
Red Hat Virtualization (RHV)
Screen sharing
ConnectWise Control
9.6
Red Hat Virtualization (RHV)
File transfer
ConnectWise Control
8.6
Red Hat Virtualization (RHV)
Instant message
ConnectWise Control
8.6
Red Hat Virtualization (RHV)
Secure remote access with Smart Card authentication
ConnectWise Control
9.3
Red Hat Virtualization (RHV)
Access to sleeping/powered-off computers
ConnectWise Control
7.1
Red Hat Virtualization (RHV)
Over-the-Internet remote session
ConnectWise Control
9.5
Red Hat Virtualization (RHV)
Initiate remote control from mobile
ConnectWise Control
7.3
Red Hat Virtualization (RHV)
Remote management of servers & workstations
ConnectWise Control
9.6
Red Hat Virtualization (RHV)
Remote Active Directory® management
ConnectWise Control
9.6
Red Hat Virtualization (RHV)
Centralized management dashboard
ConnectWise Control
9.1
Red Hat Virtualization (RHV)
Session record
ConnectWise Control
8.4
Red Hat Virtualization (RHV)
Annotations
ConnectWise Control
8.3
Red Hat Virtualization (RHV)
Monitoring and Alerts
ConnectWise Control
8.2
Red Hat Virtualization (RHV)
Multi-platform remote control
ConnectWise Control
8.9
Red Hat Virtualization (RHV)

Server Virtualization

ConnectWise Control
Red Hat Virtualization (RHV)
9.0
Virtual machine automated provisioning
ConnectWise Control
Red Hat Virtualization (RHV)
9.4
Management console
ConnectWise Control
Red Hat Virtualization (RHV)
9.2
Live virtual machine backup
ConnectWise Control
Red Hat Virtualization (RHV)
7.1
Live virtual machine migration
ConnectWise Control
Red Hat Virtualization (RHV)
9.5
Hypervisor-level security
ConnectWise Control
Red Hat Virtualization (RHV)
9.8

Pros

ConnectWise Control

  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
Adam Friedli | TrustRadius Reviewer

Red Hat Virtualization (RHV)

  • RHEV can acquire user and group information from an Active Directory service without a great deal of confusing configuration.
  • RHEV management is browser-based and can be accessed from any platform.
  • Online Snapshot capability, provides a better redundancy than vsphere.
Ian Neveu | TrustRadius Reviewer

Cons

ConnectWise Control

  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
Andrew Haskell | TrustRadius Reviewer

Red Hat Virtualization (RHV)

  • Ran into a regression when updating firmware for IGEL
  • Desktop froze and became non responsive on a few occasions.
  • Server crashed and took down all the clients in the Thin setup.
Emile Swarts | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Control

ConnectWise Control 8.8
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

Red Hat Virtualization (RHV)

No score
No answers yet
No answers on this topic

Usability

ConnectWise Control

ConnectWise Control 9.5
Based on 41 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

Red Hat Virtualization (RHV)

No score
No answers yet
No answers on this topic

Reliability and Availability

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

Red Hat Virtualization (RHV)

No score
No answers yet
No answers on this topic

Performance

ConnectWise Control

ConnectWise Control 7.7
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

Red Hat Virtualization (RHV)

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 66 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

Red Hat Virtualization (RHV)

No score
No answers yet
No answers on this topic

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

Red Hat Virtualization (RHV)

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 21 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

Red Hat Virtualization (RHV)

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Control

I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others.I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
Jonathan Hanson | TrustRadius Reviewer

Red Hat Virtualization (RHV)

VMware ESXi is a more mature technology, as it has been around for a longer period of time. However, automating ESXi installations requires hacking OEM media and an intense amount of knowledge of how ESXi operates under the hood. The WebUI and associated functionality for ESXi is more stable than RHEV, however ESXi does not support open-source community projects such as Gluster, Cinder, or Glance natively and relies on HW RAID, NAS, or SAN to achieve high availability. Additionally ESXi licenses tend to be more expensive than using RHEV or it's freely available sibling oVirt.
Charles Inglese | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
Riccardo Francese | TrustRadius Reviewer

Red Hat Virtualization (RHV)

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Control

  • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
  • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
Mike Vaughan | TrustRadius Reviewer

Red Hat Virtualization (RHV)

  • Replacement costs are high for employee PC hardware and such a product has helped cut down costs and will continue to do so once deployed across more departments
  • Increased availability and manageability
Anonymous | TrustRadius Reviewer

Screenshots

Red Hat Virtualization (RHV)

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ConnectWise Control Editions & Modules

Edition
One$241
Standard$421
Premium$541
  1. per month
Additional Pricing Details

Red Hat Virtualization (RHV)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Red Hat Virtualization (RHV) Editions & Modules

Edition
Standard$999.001
Premium$1,499.001
  1. Per Year Per Hypervisor
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectWise Control
9.5
Red Hat Virtualization (RHV)
7.6

Likelihood to Renew

ConnectWise Control
8.8
Red Hat Virtualization (RHV)

Usability

ConnectWise Control
9.5
Red Hat Virtualization (RHV)

Reliability and Availability

ConnectWise Control
9.0
Red Hat Virtualization (RHV)

Performance

ConnectWise Control
7.7
Red Hat Virtualization (RHV)

Support Rating

ConnectWise Control
8.0
Red Hat Virtualization (RHV)

Online Training

ConnectWise Control
7.5
Red Hat Virtualization (RHV)

Implementation Rating

ConnectWise Control
8.0
Red Hat Virtualization (RHV)

Scalability

ConnectWise Control
7.0
Red Hat Virtualization (RHV)

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