What users are saying about
Top Rated
1003 Ratings
10 Ratings
Top Rated
1003 Ratings
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Score 8.2 out of 100
10 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

ConnectWise Control

ConnectWise Control is very well suited to IT teams managing overall infrastructure, both internal and MSP's. It shines as a dependable tool that just plain works. I have already highly recommended it to peers in the industry. It is not suited for providing individual users access to their own machines. Its geared as a tool for IT and less so a tool for end users.
Andrew Haskell | TrustRadius Reviewer

Samepage

Samepage is well suited to situations:- when there is a need for ongoing collaboration between people- when these people lack tech skills- when there is a need for sharing and showing different kinds of mediaSamepage is less appropriate in situations (since there are better tools for those particular uses):- requiring more robust communication tools - when the objective is to execute a specific, finite task- when it is necessary a precise control of version history
Marcelo de Vasconcellos | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ConnectWise Control
8.5
Samepage
Screen sharing
ConnectWise Control
9.3
Samepage
File transfer
ConnectWise Control
8.6
Samepage
Instant message
ConnectWise Control
8.5
Samepage
Secure remote access with Smart Card authentication
ConnectWise Control
8.0
Samepage
Access to sleeping/powered-off computers
ConnectWise Control
7.9
Samepage
Over-the-Internet remote session
ConnectWise Control
9.0
Samepage
Initiate remote control from mobile
ConnectWise Control
8.0
Samepage
Remote management of servers & workstations
ConnectWise Control
8.7
Samepage
Remote Active Directory® management
ConnectWise Control
8.8
Samepage
Centralized management dashboard
ConnectWise Control
8.4
Samepage
Session record
ConnectWise Control
8.6
Samepage
Annotations
ConnectWise Control
9.1
Samepage
Monitoring and Alerts
ConnectWise Control
8.0
Samepage
Multi-platform remote control
ConnectWise Control
8.7
Samepage

Project Management

ConnectWise Control
Samepage
6.6
Task Management
ConnectWise Control
Samepage
5.7
Gantt Charts
ConnectWise Control
Samepage
8.0
Scheduling
ConnectWise Control
Samepage
5.5
Workflow Automation
ConnectWise Control
Samepage
6.8
Mobile Access
ConnectWise Control
Samepage
7.0
Search
ConnectWise Control
Samepage
7.3
Visual planning tools
ConnectWise Control
Samepage
6.0

Communication

ConnectWise Control
Samepage
6.8
Chat
ConnectWise Control
Samepage
7.0
Notifications
ConnectWise Control
Samepage
7.2
Discussions
ConnectWise Control
Samepage
6.1
Surveys
ConnectWise Control
Samepage
6.0
Internal knowledgebase
ConnectWise Control
Samepage
6.8
Integrates with GoToMeeting
ConnectWise Control
Samepage
7.0
Integrates with Gmail and Google Hangouts
ConnectWise Control
Samepage
7.0
Integrates with Outlook
ConnectWise Control
Samepage
7.3

File Sharing & Management

ConnectWise Control
Samepage
7.4
Versioning
ConnectWise Control
Samepage
6.2
Video files
ConnectWise Control
Samepage
6.8
Audio files
ConnectWise Control
Samepage
6.1
Document collaboration
ConnectWise Control
Samepage
8.5
Access control
ConnectWise Control
Samepage
7.9
Advanced security features
ConnectWise Control
Samepage
6.9
Integrates with Google Drive
ConnectWise Control
Samepage
8.3
Device sync
ConnectWise Control
Samepage
8.5

Pros

ConnectWise Control

  • Self-hosted - this is great for me and makes it easy to control my data, which is important for my clients.
  • Mobile Access - being able to quickly diagnose and resolve an issue while on the road is great.
  • Persistent - "always on" connections with screen capture.
  • Great User Interface and chat works exceptionally well.
Jonathan Hanson | TrustRadius Reviewer

Samepage

  • All communication is literally on one page, so you don't have to learn its navigation. Cuts the learning curve.
  • User interface is very simple. WYSIWYG.
  • The mobile app works well and I like how it syncs with the desktop version.
  • Just discovered the Dropbox sync. Very cool. Works way better than Dropbox at sharing files!
Lori Feldman | TrustRadius Reviewer

Cons

ConnectWise Control

  • If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option.
  • Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired.
  • Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop.
  • The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great.
Mike Vaughan | TrustRadius Reviewer

Samepage

  • It can feel hard at times to get a real big picture view of all the projects and pages happening at the same time. It is easy to drill down or zoom out on specific pages, but it doesn't feel like you're getting a sense of overview or moving pieces for multiple pages.
  • There is really no way to have subtasks within larger tasks, and that is sorely missing.
  • It can be quite difficult to get team members up and running - there is a bit of a learning curve and it's not extremely intuitive.
Dafna Laskin | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Control

ConnectWise Control 8.7
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

Samepage

No score
No answers yet
No answers on this topic

Usability

ConnectWise Control

ConnectWise Control 8.5
Based on 28 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

Samepage

No score
No answers yet
No answers on this topic

Reliability and Availability

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

Samepage

No score
No answers yet
No answers on this topic

Performance

ConnectWise Control

ConnectWise Control 7.8
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

Samepage

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Control

ConnectWise Control 6.0
Based on 50 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

Samepage

Samepage 10.0
Based on 3 answers
We started using Samepage's free trial and hadn't used it enough by the time it was over. But they were very gracious in extending our trial and giving us extra Pages to use to be sure it met our needs. I love when software companies act like real people, care about our success and realize we are working off deadlines. We are now a paid user.
Lori Feldman | TrustRadius Reviewer

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

Samepage

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 20 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

Samepage

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Control

We selected ConnectWise based on the recommendations of a key contractor and used it in comparison with several other interfaces. It seemed to be the simplest and most effective solution for the problems we were seeing with remote access. We don't have dedicated support personnel or even an IT department, so it helps to keep things simple.
Brad Orfall | TrustRadius Reviewer

Samepage

Samepage stacks up very well against these other software programs, although it has its own advantages and disadvantages -- the grass is always greener on the other side. This software did what its main purpose was. It would have been great if it could be upgraded over a period of time with sharper graphics and better integration with mobile support.
Anonymous | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool
Michael Dodd | TrustRadius Reviewer

Samepage

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Control

  • We have been able to increase our response times and support more clients resulting in 35% increase in support revenue
  • The Triggers has allowed us to build a monitoring service that we offer to our clients as a service with recurring fee.
  • It has definitely strengthened existing customer loyalty and has bought us new clients.
David Lloyd | TrustRadius Reviewer

Samepage

  • We were able to be more effective in organizing events and research meetings
  • Samepage allowed the collaboration of different researchers on writing scientific articles
  • The pages in Samepage were used as a collaborative draft to create the final report of our research
Marcelo de Vasconcellos | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Samepage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

ConnectWise Control
8.9
Samepage
7.3

Likelihood to Renew

ConnectWise Control
8.7
Samepage

Usability

ConnectWise Control
8.5
Samepage

Reliability and Availability

ConnectWise Control
9.0
Samepage

Performance

ConnectWise Control
7.8
Samepage

Support Rating

ConnectWise Control
6.0
Samepage
10.0

Online Training

ConnectWise Control
7.5
Samepage

Implementation Rating

ConnectWise Control
8.0
Samepage

Scalability

ConnectWise Control
7.0
Samepage

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