What users are saying about
Top Rated
1003 Ratings
Top Rated
62 Ratings
Top Rated
1003 Ratings
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Score 8.2 out of 100
Top Rated
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

ConnectWise Control

ConnectWise Control is very well suited to IT teams managing overall infrastructure, both internal and MSP's. It shines as a dependable tool that just plain works. I have already highly recommended it to peers in the industry. It is not suited for providing individual users access to their own machines. Its geared as a tool for IT and less so a tool for end users.
Andrew Haskell | TrustRadius Reviewer

Solarwinds RMM

It works extremely well when trying to perform basic monitoring on a large number of endpoints and you also wish to perform some management tasks all from a single location. It isn't great at anything network related. A lot more data needs to be exportable, especially in the form of CSVs.
Bryant Lee | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ConnectWise Control
8.5
Solarwinds RMM
Screen sharing
ConnectWise Control
9.3
Solarwinds RMM
File transfer
ConnectWise Control
8.6
Solarwinds RMM
Instant message
ConnectWise Control
8.4
Solarwinds RMM
Secure remote access with Smart Card authentication
ConnectWise Control
7.9
Solarwinds RMM
Access to sleeping/powered-off computers
ConnectWise Control
7.8
Solarwinds RMM
Over-the-Internet remote session
ConnectWise Control
9.0
Solarwinds RMM
Initiate remote control from mobile
ConnectWise Control
8.0
Solarwinds RMM
Remote management of servers & workstations
ConnectWise Control
8.7
Solarwinds RMM
Remote Active Directory® management
ConnectWise Control
8.8
Solarwinds RMM
Centralized management dashboard
ConnectWise Control
8.4
Solarwinds RMM
Session record
ConnectWise Control
8.6
Solarwinds RMM
Annotations
ConnectWise Control
9.1
Solarwinds RMM
Monitoring and Alerts
ConnectWise Control
8.0
Solarwinds RMM
Multi-platform remote control
ConnectWise Control
8.7
Solarwinds RMM

Monitoring Tasks

ConnectWise Control
Solarwinds RMM
8.8
Remote monitoring
ConnectWise Control
Solarwinds RMM
9.3
Network device monitoring
ConnectWise Control
Solarwinds RMM
8.7
Multiple Server Monitoring
ConnectWise Control
Solarwinds RMM
8.9
Multi-device monitoring
ConnectWise Control
Solarwinds RMM
8.5
Automated alerts and notifications
ConnectWise Control
Solarwinds RMM
8.6

Management Tasks

ConnectWise Control
Solarwinds RMM
8.5
Patch Management
ConnectWise Control
Solarwinds RMM
8.0
Service configuration management
ConnectWise Control
Solarwinds RMM
8.6
Software and hardware inventory
ConnectWise Control
Solarwinds RMM
9.2
Policy-based automation
ConnectWise Control
Solarwinds RMM
8.1

Reporting

ConnectWise Control
Solarwinds RMM
7.4
Performance data reports
ConnectWise Control
Solarwinds RMM
8.0
Customizable reporting
ConnectWise Control
Solarwinds RMM
6.9
Data visualization
ConnectWise Control
Solarwinds RMM
7.8
Risk analysis
ConnectWise Control
Solarwinds RMM
7.0

Security

ConnectWise Control
Solarwinds RMM
8.3
Data backup and recovery
ConnectWise Control
Solarwinds RMM
8.1
Antivirus and malware management
ConnectWise Control
Solarwinds RMM
8.0
Adinistraor access control
ConnectWise Control
Solarwinds RMM
8.7

Pros

ConnectWise Control

  • Self-hosted - this is great for me and makes it easy to control my data, which is important for my clients.
  • Mobile Access - being able to quickly diagnose and resolve an issue while on the road is great.
  • Persistent - "always on" connections with screen capture.
  • Great User Interface and chat works exceptionally well.
Jonathan Hanson | TrustRadius Reviewer

Solarwinds RMM

  • Thanks to RMM I never feel like I'm unaware as to what's going on in my network. I can be in the office or half a country away and feel completely aware of what's going on.
  • We've had numerous situations over the years where a part of our network is having issues (latency or errors) that the RMM alerts have saved us from a major outage. You can't ask for better proactive alerting.
  • The advanced alerting allows us to stay ahead of issues instead of reacting to them. This gives us confidence in our network and our end users better support.
Michael Gombosi | TrustRadius Reviewer

Cons

ConnectWise Control

  • If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option.
  • Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired.
  • Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop.
  • The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great.
Mike Vaughan | TrustRadius Reviewer

Solarwinds RMM

  • UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
  • Load times in certain menus, regardless of server specs.
  • Integration with 3rd party applications.
  • Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Control

ConnectWise Control 8.7
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

Solarwinds RMM

No score
No answers yet
No answers on this topic

Usability

ConnectWise Control

ConnectWise Control 8.5
Based on 28 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

Solarwinds RMM

No score
No answers yet
No answers on this topic

Reliability and Availability

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

Solarwinds RMM

No score
No answers yet
No answers on this topic

Performance

ConnectWise Control

ConnectWise Control 7.8
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

Solarwinds RMM

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Control

ConnectWise Control 6.1
Based on 50 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

Solarwinds RMM

No score
No answers yet
No answers on this topic

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

Solarwinds RMM

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 20 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

Solarwinds RMM

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Control

We selected ConnectWise based on the recommendations of a key contractor and used it in comparison with several other interfaces. It seemed to be the simplest and most effective solution for the problems we were seeing with remote access. We don't have dedicated support personnel or even an IT department, so it helps to keep things simple.
Brad Orfall | TrustRadius Reviewer

Solarwinds RMM

SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
Anonymous | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool
Michael Dodd | TrustRadius Reviewer

Solarwinds RMM

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Control

  • We have been able to increase our response times and support more clients resulting in 35% increase in support revenue
  • The Triggers has allowed us to build a monitoring service that we offer to our clients as a service with recurring fee.
  • It has definitely strengthened existing customer loyalty and has bought us new clients.
David Lloyd | TrustRadius Reviewer

Solarwinds RMM

  • Moving break/fix clients to support subscriptions using RMM has increased the sale value of my business, as there are real ongoing revenues to show to a potential buyer, rather than simply goodwill and client lists.
  • I am better able to support a larger number of clients with the same staffing levels due to pre-emptive work, more remote support, and simpler applications of solutions.
Les Klassen Hamm | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Solarwinds RMM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Control
8.9
Solarwinds RMM
8.6

Likelihood to Renew

ConnectWise Control
8.7
Solarwinds RMM

Usability

ConnectWise Control
8.5
Solarwinds RMM

Reliability and Availability

ConnectWise Control
9.0
Solarwinds RMM

Performance

ConnectWise Control
7.8
Solarwinds RMM

Support Rating

ConnectWise Control
6.1
Solarwinds RMM

Online Training

ConnectWise Control
7.5
Solarwinds RMM

Implementation Rating

ConnectWise Control
8.0
Solarwinds RMM

Scalability

ConnectWise Control
7.0
Solarwinds RMM

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