Top Rated
1127 Ratings
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Top Rated
535 Ratings
Top Rated
1127 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Splashtop

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Top Rated
535 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100

Feature Set Ratings

  • ConnectWise Control ranks higher in 1 feature set: Remote Administration

Remote Administration

8.3

ConnectWise Control

83%
8.1

Splashtop

81%
ConnectWise Control ranks higher in 10/14 features

Screen sharing

9.5
95%
584 Ratings
9.4
94%
37 Ratings

File transfer

8.4
84%
557 Ratings
8.7
87%
39 Ratings

Instant message

8.1
81%
491 Ratings
8.1
81%
30 Ratings

Secure remote access with Smart Card authentication

7.6
76%
73 Ratings
N/A
0 Ratings

Access to sleeping/powered-off computers

6.3
63%
303 Ratings
5.4
54%
13 Ratings

Over-the-Internet remote session

9.4
94%
590 Ratings
9.4
94%
42 Ratings

Initiate remote control from mobile

7.2
72%
381 Ratings
8.9
89%
26 Ratings

Remote management of servers & workstations

9.3
93%
506 Ratings
9.6
96%
7 Ratings

Remote Active Directory® management

9.0
90%
167 Ratings
N/A
0 Ratings

Centralized management dashboard

9.0
90%
470 Ratings
8.1
81%
32 Ratings

Session record

8.2
82%
309 Ratings
7.6
76%
19 Ratings

Annotations

7.9
79%
258 Ratings
9.0
90%
2 Ratings

Monitoring and Alerts

6.8
68%
181 Ratings
4.5
45%
5 Ratings

Multi-platform remote control

8.8
88%
390 Ratings
8.1
81%
33 Ratings

Attribute Ratings

  • ConnectWise Control is rated higher in 6 areas: Likelihood to Renew, Usability, Availability, Performance, Implementation Rating, Product Scalability
  • Splashtop is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.0

ConnectWise Control

90%
614 Ratings
9.7

Splashtop

97%
386 Ratings

Likelihood to Renew

10.0

ConnectWise Control

100%
39 Ratings
8.9

Splashtop

89%
22 Ratings

Usability

9.3

ConnectWise Control

93%
43 Ratings
8.8

Splashtop

88%
16 Ratings

Availability

10.0

ConnectWise Control

100%
9 Ratings
7.6

Splashtop

76%
3 Ratings

Performance

10.0

ConnectWise Control

100%
17 Ratings
9.1

Splashtop

91%
3 Ratings

Support Rating

7.8

ConnectWise Control

78%
112 Ratings
9.5

Splashtop

95%
360 Ratings

Online Training

7.5

ConnectWise Control

75%
24 Ratings

Splashtop

N/A
0 Ratings

Implementation Rating

10.0

ConnectWise Control

100%
40 Ratings
9.0

Splashtop

90%
8 Ratings

Contract Terms and Pricing Model

ConnectWise Control

N/A
0 Ratings
9.1

Splashtop

91%
1 Rating

Product Scalability

10.0

ConnectWise Control

100%
17 Ratings
9.1

Splashtop

91%
3 Ratings

Professional Services

ConnectWise Control

N/A
0 Ratings
9.1

Splashtop

91%
1 Rating

Likelihood to Recommend

ConnectWise Control

We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
Eric Milles | TrustRadius Reviewer

Splashtop

If you travel for work and still need to access your office computer- this is the easiest software I have found to do that. Every time I am on the road I use it. I have it set up on multiple computers where I am at, so it is even easier than having to use a phone or iPad. It is very quick to log on, and the one time I needed tech support, they were fast, understood exactly what was going on, and could fix it in less than 5 minutes.
Nanci Stevens | TrustRadius Reviewer

Pros

ConnectWise Control

  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
Adam Friedli | TrustRadius Reviewer

Splashtop

  • Makes supporting end-users easy
  • Works across the spectrum of devices
  • Easy to learn & set up
  • Excellent ROI. There is an immediate value to using Splashtop.
  • Users in the field know they aren't alone -- they are supported. You can't quantify this it monetary terms, but it absolutely is valuable.
Stephen Worden | TrustRadius Reviewer

Cons

ConnectWise Control

  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
Andrew Haskell | TrustRadius Reviewer

Splashtop

  • Any complaints are really nitpicky. Splashtop occasionally has maintenance windows but they are late at night.
  • File transfers work really well but big files can take some time.
  • The integrated Bit Defender add-on is severely limited, while inexpensive, I can't recommend it. For example, you can't exclude specific folders without emailing the company.
Anonymous | TrustRadius Reviewer

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

ConnectWise Control Editions & Modules

Additional Pricing Details

Splashtop

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Splashtop Editions & Modules

Edition
SOS$17.001
SOS+10$19.001
SOS Unlimited$34.001
Splashtop EnterpriseContact Sales
Business Access$5.003
Remote Support$40.003
  1. per month
  2. none
  3. per month
Additional Pricing Details

Likelihood to Renew

ConnectWise Control

ConnectWise Control 10.0
Based on 39 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

Splashtop

Splashtop 8.9
Based on 22 answers
Splashtop Enterprise has become an integral part of our organization. We actually use Splashtop every day. From remote support of client computers to remote access of local interoffice computers, someone is logged in and using Splashtop for almost the entire workday.
Anonymous | TrustRadius Reviewer

Usability

ConnectWise Control

ConnectWise Control 9.3
Based on 43 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

Splashtop

Splashtop 8.8
Based on 16 answers
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
Paul Cheng | TrustRadius Reviewer

Reliability and Availability

ConnectWise Control

ConnectWise Control 10.0
Based on 9 answers
In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
Eric Milles | TrustRadius Reviewer

Splashtop

Splashtop 7.6
Based on 3 answers
We rarely see any downtime.
Anonymous | TrustRadius Reviewer

Performance

ConnectWise Control

ConnectWise Control 10.0
Based on 17 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

Splashtop

Splashtop 9.1
Based on 3 answers
We've had no problems with latency or connections to remote PCs
justin hagerty | TrustRadius Reviewer

Support Rating

ConnectWise Control

ConnectWise Control 7.8
Based on 112 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

Splashtop

Splashtop 9.5
Based on 360 answers
The response is very quick and the staff is very knowledgeable about their product. Any time we have had a question they have been quick to assist and help us out. Unlike other companies with similar software, I have found that Splashtop employees (including Sales Reps.) are actually still there after 6 months. At the previous company we used we had a new sales rep every other month!
Phil Snow | TrustRadius Reviewer

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

Splashtop

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Control

ConnectWise Control 10.0
Based on 40 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

Splashtop

Splashtop 9.0
Based on 8 answers
Log in, download install and log in. Very easy.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConnectWise Control

I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others.I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
Jonathan Hanson | TrustRadius Reviewer

Splashtop

Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

ConnectWise Control

No score
No answers yet
No answers on this topic

Splashtop

Splashtop 9.1
Based on 1 answer
Terms were simple, straightforward, and acceptable.
Anonymous | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 10.0
Based on 17 answers
This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
Riccardo Francese | TrustRadius Reviewer

Splashtop

Splashtop 9.1
Based on 3 answers
It's easy to install by creating installation packages.
Anonymous | TrustRadius Reviewer

Professional Services

ConnectWise Control

No score
No answers yet
No answers on this topic

Splashtop

Splashtop 9.1
Based on 1 answer
Easy to work with
Anonymous | TrustRadius Reviewer

Return on Investment

ConnectWise Control

  • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
  • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
Mike Vaughan | TrustRadius Reviewer

Splashtop

  • I'm on the road a lot, so being able to remote into my host computer from my phone is clutch. It allows me to access files I don't have saved to the cloud.
  • Splashtop has been the most reliable of the 4 programs I have tried. Both are affordable and efficient.
Ben M | TrustRadius Reviewer

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