Top Rated
1145 Ratings
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Top Rated
2232 Ratings
Top Rated
1145 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

TeamViewer

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Top Rated
2232 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

  • ConnectWise Control ranks higher in 1 feature set: Remote Administration

Remote Administration

8.3

ConnectWise Control

83%
8.1

TeamViewer

81%
ConnectWise Control ranks higher in 10/14 features

Screen sharing

9.5
95%
584 Ratings
9.0
90%
297 Ratings

File transfer

8.4
84%
557 Ratings
8.2
82%
281 Ratings

Instant message

8.1
81%
491 Ratings
7.8
78%
258 Ratings

Secure remote access with Smart Card authentication

7.6
76%
73 Ratings
8.0
80%
79 Ratings

Access to sleeping/powered-off computers

6.3
63%
303 Ratings
7.2
72%
194 Ratings

Over-the-Internet remote session

9.4
94%
590 Ratings
9.0
90%
292 Ratings

Initiate remote control from mobile

7.3
73%
381 Ratings
8.1
81%
238 Ratings

Remote management of servers & workstations

9.3
93%
506 Ratings
8.4
84%
251 Ratings

Remote Active Directory® management

8.9
89%
167 Ratings
8.4
84%
80 Ratings

Centralized management dashboard

9.0
90%
470 Ratings
7.8
78%
188 Ratings

Session record

8.3
83%
309 Ratings
7.9
79%
184 Ratings

Annotations

7.9
79%
258 Ratings
7.6
76%
90 Ratings

Monitoring and Alerts

6.8
68%
181 Ratings
8.1
81%
112 Ratings

Multi-platform remote control

8.9
89%
390 Ratings
8.4
84%
231 Ratings

Attribute Ratings

  • ConnectWise Control is rated higher in 9 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Performance, Online Training, Configurability, Product Scalability, Vendor post-sale
  • TeamViewer is rated higher in 2 areas: Support Rating, Vendor pre-sale
  • ConnectWise Control and TeamViewer are tied in 1 area: Implementation Rating

Likelihood to Recommend

9.0

ConnectWise Control

90%
614 Ratings
8.2

TeamViewer

82%
340 Ratings

Likelihood to Renew

10.0

ConnectWise Control

100%
39 Ratings
9.0

TeamViewer

90%
60 Ratings

Usability

9.3

ConnectWise Control

93%
43 Ratings
9.1

TeamViewer

91%
59 Ratings

Availability

10.0

ConnectWise Control

100%
9 Ratings
9.6

TeamViewer

96%
6 Ratings

Performance

10.0

ConnectWise Control

100%
17 Ratings
9.6

TeamViewer

96%
6 Ratings

Support Rating

7.8

ConnectWise Control

78%
112 Ratings
8.3

TeamViewer

83%
70 Ratings

In-Person Training

ConnectWise Control

N/A
0 Ratings
5.0

TeamViewer

50%
1 Rating

Online Training

7.5

ConnectWise Control

75%
24 Ratings
6.0

TeamViewer

60%
3 Ratings

Implementation Rating

10.0

ConnectWise Control

100%
40 Ratings
10.0

TeamViewer

100%
14 Ratings

Configurability

10.0

ConnectWise Control

100%
5 Ratings
9.6

TeamViewer

96%
3 Ratings

Ease of integration

ConnectWise Control

N/A
0 Ratings
6.9

TeamViewer

69%
3 Ratings

Product Scalability

10.0

ConnectWise Control

100%
17 Ratings
9.6

TeamViewer

96%
4 Ratings

Vendor post-sale

10.0

ConnectWise Control

100%
4 Ratings
6.4

TeamViewer

64%
4 Ratings

Vendor pre-sale

5.0

ConnectWise Control

50%
4 Ratings
7.9

TeamViewer

79%
4 Ratings

Likelihood to Recommend

ConnectWise

We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
Read full review

TeamViewer

I would definitely recommend TeamViewer to my colleagues as it's a kind of tool that I have been using for decades and it always does the job well. The added options are a cherry on top. Group voice and screen sharing and control is not supported. So definitely it doesn't work in this case.
Read full review

Pros

ConnectWise

  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
Read full review

TeamViewer

  • Un-attended Remote Access control
  • Quick support to remote in to an end-users device by running the app without installing any software or requiring administrator rights
  • Push Windows and Third-Party updates (depends on the version that you buy)
  • Works on Windows, Apple, Mobile, and Tablets (depends on the version that you buy)
Read full review

Cons

ConnectWise

  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
Read full review

TeamViewer

  • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
  • TeamViewer is slow to make the initial connection.
  • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
Read full review

Pricing Details

ConnectWise Control

Starting Price

Editions & Modules

ConnectWise Control editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    TeamViewer

    Starting Price

    $6.95 per month (billed annually)

    Editions & Modules

    TeamViewer editions and modules pricing
    EditionModules
    Business$34.901
    Premium$102.902
    Corporate$206.903
    Remote Access$6.954

    Footnotes

    1. per month (billed annually) 1 Licensed User
    2. per month (billed annually) 15 Licensed Users
    3. per month (billed annually) 30 Licensed Users
    4. per month (billed annually) 1 Licensed User

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Likelihood to Renew

    ConnectWise

    I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
    Read full review

    TeamViewer

    TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
    Read full review

    Usability

    ConnectWise

    On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
    Read full review

    TeamViewer

    Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
    Read full review

    Reliability and Availability

    ConnectWise

    In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
    Read full review

    TeamViewer

    No single outage till now.
    Read full review

    Performance

    ConnectWise

    It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
    Read full review

    TeamViewer

    Steady connection and easy quick connect and disconnect
    Read full review

    Support Rating

    ConnectWise

    There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
    Read full review

    TeamViewer

    I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
    Read full review

    Online Training

    ConnectWise

    I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
    Read full review

    TeamViewer

    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review

    Implementation Rating

    ConnectWise

    ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
    Read full review

    TeamViewer

    Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
    Read full review

    Alternatives Considered

    ConnectWise

    I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others. I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
    Read full review

    TeamViewer

    TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
    Read full review

    Scalability

    ConnectWise

    This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
    Read full review

    TeamViewer

    I've rarely had problems with the product.
    Read full review

    Return on Investment

    ConnectWise

    • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
    • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
    Read full review

    TeamViewer

    • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
    • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
    • It is also recommended for system administrators who cover several offices with a small number.
    Read full review

    Screenshots

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