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Top Rated
1050 Ratings

ConnectWise Control

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Top Rated
1050 Ratings
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Score 8.6 out of 100
17 Ratings
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Score 8 out of 100

Likelihood to Recommend

ConnectWise Control

We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
Eric Milles | TrustRadius Reviewer

TeamViewer Meeting (formerly Blizz)

Blizz is great for any kind of video conferencing call, it brings a lot to the table and manages to execute its service very well. I would recommend it to anyone that is looking for an affordable and solid video conferencing experience. In my opinion, it would suit both medium and small teams the most.
Anna Abalyan | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ConnectWise Control
8.7
TeamViewer Meeting (formerly Blizz)
Screen sharing
ConnectWise Control
9.6
TeamViewer Meeting (formerly Blizz)
File transfer
ConnectWise Control
8.6
TeamViewer Meeting (formerly Blizz)
Instant message
ConnectWise Control
8.6
TeamViewer Meeting (formerly Blizz)
Secure remote access with Smart Card authentication
ConnectWise Control
9.4
TeamViewer Meeting (formerly Blizz)
Access to sleeping/powered-off computers
ConnectWise Control
7.1
TeamViewer Meeting (formerly Blizz)
Over-the-Internet remote session
ConnectWise Control
9.5
TeamViewer Meeting (formerly Blizz)
Initiate remote control from mobile
ConnectWise Control
7.3
TeamViewer Meeting (formerly Blizz)
Remote management of servers & workstations
ConnectWise Control
9.6
TeamViewer Meeting (formerly Blizz)
Remote Active Directory® management
ConnectWise Control
9.6
TeamViewer Meeting (formerly Blizz)
Centralized management dashboard
ConnectWise Control
9.1
TeamViewer Meeting (formerly Blizz)
Session record
ConnectWise Control
8.4
TeamViewer Meeting (formerly Blizz)
Annotations
ConnectWise Control
8.3
TeamViewer Meeting (formerly Blizz)
Monitoring and Alerts
ConnectWise Control
8.2
TeamViewer Meeting (formerly Blizz)
Multi-platform remote control
ConnectWise Control
8.9
TeamViewer Meeting (formerly Blizz)

Performance & Compatibility of Online Events Software

ConnectWise Control
TeamViewer Meeting (formerly Blizz)
7.5
High quality audio
ConnectWise Control
TeamViewer Meeting (formerly Blizz)
10.0
High quality video
ConnectWise Control
TeamViewer Meeting (formerly Blizz)
9.0
Low bandwidth requirements
ConnectWise Control
TeamViewer Meeting (formerly Blizz)
8.0
Mobile support
ConnectWise Control
TeamViewer Meeting (formerly Blizz)
3.0

Screen Sharing

ConnectWise Control
TeamViewer Meeting (formerly Blizz)
9.0
Desktop sharing
ConnectWise Control
TeamViewer Meeting (formerly Blizz)
10.0
Whiteboards
ConnectWise Control
TeamViewer Meeting (formerly Blizz)
8.0

Online Meetings / Events

ConnectWise Control
TeamViewer Meeting (formerly Blizz)
8.4
Calendar integration
ConnectWise Control
TeamViewer Meeting (formerly Blizz)
10.0
Meeting initiation
ConnectWise Control
TeamViewer Meeting (formerly Blizz)
8.0
Integrates with social media
ConnectWise Control
TeamViewer Meeting (formerly Blizz)
6.0
Record meetings / events
ConnectWise Control
TeamViewer Meeting (formerly Blizz)
8.0
Slideshows
ConnectWise Control
TeamViewer Meeting (formerly Blizz)
10.0

Online Events Collaboration

ConnectWise Control
TeamViewer Meeting (formerly Blizz)
9.5
Live chat
ConnectWise Control
TeamViewer Meeting (formerly Blizz)
10.0
Audience polling
ConnectWise Control
TeamViewer Meeting (formerly Blizz)
9.0

Online Events Security

ConnectWise Control
TeamViewer Meeting (formerly Blizz)
9.0
User authentication
ConnectWise Control
TeamViewer Meeting (formerly Blizz)
10.0
Participant roles & permissions
ConnectWise Control
TeamViewer Meeting (formerly Blizz)
9.0
Confidential attendee list
ConnectWise Control
TeamViewer Meeting (formerly Blizz)
8.0

Pros

ConnectWise Control

  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
Adam Friedli | TrustRadius Reviewer

TeamViewer Meeting (formerly Blizz)

  • Very effective linking of different devices. Easy to join from anywhere/any device by just entering the meeting ID.
  • Minimal, intuitive interface that takes very little getting used to. I skipped the help section and still figured everything out within a couple of minutes.
  • Pairs with Outlook so you can view all your existing contacts from within Blizz. Really saves time and stops anyone being missed out.
  • Can support up to 300 participants.
  • Reasonable pricing structure. Free for personal use and still good value for the higher-level packages. You can also add local numbers for free.
  • Live text chat for use during a meeting if you have something to say but don’t want to interrupt the presenter.
  • A secured connection so there are no issues sending sensitive documents etc.
  • The audio and video quality has always been excellent (although I’ve come to expect this from any conferencing software nowadays).
Tom Foster | TrustRadius Reviewer

Cons

ConnectWise Control

  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
Andrew Haskell | TrustRadius Reviewer

TeamViewer Meeting (formerly Blizz)

  • You can sense that the product is still in development/introduction stages, but has the potential of getting bigger
  • Some UI improvements are necessary
  • Not a lot of public awareness
Lucas Martin | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Control

ConnectWise Control 8.8
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

TeamViewer Meeting (formerly Blizz)

No score
No answers yet
No answers on this topic

Usability

ConnectWise Control

ConnectWise Control 9.5
Based on 41 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

TeamViewer Meeting (formerly Blizz)

No score
No answers yet
No answers on this topic

Reliability and Availability

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

TeamViewer Meeting (formerly Blizz)

No score
No answers yet
No answers on this topic

Performance

ConnectWise Control

ConnectWise Control 7.7
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

TeamViewer Meeting (formerly Blizz)

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 66 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

TeamViewer Meeting (formerly Blizz)

TeamViewer Meeting (formerly Blizz) 9.0
Based on 2 answers
The last time I had interaction with Blizz by TeamViewer support was directly on their website in the Help option, I sent them a written message, and in a few minutes, they had already answered me.I think the technical service is efficient.
Denise Heaton | TrustRadius Reviewer

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

TeamViewer Meeting (formerly Blizz)

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 21 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

TeamViewer Meeting (formerly Blizz)

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Control

I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others.I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
Jonathan Hanson | TrustRadius Reviewer

TeamViewer Meeting (formerly Blizz)

I’ve previously used household names like Zoom and Skype for my video conference calls, but neither provides as much as Blizz in terms of scheduling features.And to be honest, Blizz’s user interface and connectivity are as good if not better than those platforms, despite its relative newness.
Daniel Rozenblum | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
Riccardo Francese | TrustRadius Reviewer

TeamViewer Meeting (formerly Blizz)

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Control

  • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
  • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
Mike Vaughan | TrustRadius Reviewer

TeamViewer Meeting (formerly Blizz)

  • Blizz ensures that my service quality rating is not compromised due to bad connectivity. Return on investment is 100%.
  • Blizz has a modern and simple design. This makes it easy for the user to get started as there is no learning curve.
  • Remote screen share is slick and the Blizz controls on-screen take up minimal space, taking nothing away from the user experience.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ConnectWise Control Editions & Modules

Edition
One$241
Standard$421
Premium$541
  1. per month
Additional Pricing Details

TeamViewer Meeting (formerly Blizz)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TeamViewer Meeting (formerly Blizz) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectWise Control
9.5
TeamViewer Meeting (formerly Blizz)
9.0

Likelihood to Renew

ConnectWise Control
8.8
TeamViewer Meeting (formerly Blizz)

Usability

ConnectWise Control
9.5
TeamViewer Meeting (formerly Blizz)

Reliability and Availability

ConnectWise Control
9.0
TeamViewer Meeting (formerly Blizz)

Performance

ConnectWise Control
7.7
TeamViewer Meeting (formerly Blizz)

Support Rating

ConnectWise Control
8.0
TeamViewer Meeting (formerly Blizz)
9.0

Online Training

ConnectWise Control
7.5
TeamViewer Meeting (formerly Blizz)

Implementation Rating

ConnectWise Control
8.0
TeamViewer Meeting (formerly Blizz)

Scalability

ConnectWise Control
7.0
TeamViewer Meeting (formerly Blizz)

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