ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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VNC Connect
Score 7.6 out of 10
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VNC® Connect is presented as a secure, simple remote desktop solution. It enables users to remotely access and control their devices wherever they are in the world, whenever they need to. VNC® Connect covers a wide range of remote access use cases with a single subscription, from remote working to IT support.
I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others.
I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of …
ConnectWise Control gives you a lot of the features that the other products provide, but nothing that you won't use. Nothing is worse than a clunky remote session where you are fighting for CPU/RAM resources, and ConnectWise Control beats them all hands down. This product is …
ConnectWise was a better choice for us because it allowed us to better manage and organize access to our remote machines. It also added value because it provided the support and meeting sessions that we didn't have before.
This is not even a comparison. ConnectWise Control is so good that even though we have a baked in copy in our Continuum RMM product, we still find the need for efficiency is so great we pay for a separate instance of ConnectWise Control rather than spend the extra 2 minutes …
I tested multiple products, but ConnectWise gave me the best feature set for the most reasonable price. Security concerns were also a factor. I had experienced some compromised PCs using other remote access products.
Comparably, the features and ease of use aren't even in the same league. As far as cost, one is free and the other is extremely expensive, but Control rivals it in every way at a fraction of the cost.
Not only is ConnectWise far more flexible than previously used tools- it comes at a fraction of the price. My staff regularly comment about how bad previous tools were compared to ConnectWise.
We initially chose ScreenConnect because of the option to self-host with a perpetual license. It served us very well, with many more features and easier use than VNC. Other competitors had monthly subscription fees and didn't offer enough features to justify the higher prices. …
ConnectWise Control (formerly ScreenConnect) is faster, renders screens better, is more reliable, runs smaller, scales better, and is more dependable than the competition.
ConnectWise Control is superior in speed, reliability and has a very lightweight agent. I like LogMeIn second best, but it does take quite a bit more time to connect and the speed moving around is not as quick. Agent installation is super fast as well. You can also convert an …
ConnectWise Control is much easier to use than all other alternatives, and is also highly secure. The compression is great, and the connection times and remote session speeds are hands down the best. The feature set can't be beat with the ability to cast your own screen, …
1. Quick and efficient customer service. 2. It acts as a meeting point for technicians and customers, solving the customers problem without having a call or chat. 3. Best for small business.
ConnectWise Control (formerly ScreenConnect) is more cost effective and provides many more features than competitors I have tried. The user interface is much more intuitive and has a better variety of options when adding roles for different technicians (admin, standard user, …
I did a lot of research and when you compare price and functionality, ConnectWise Control is the definite winner! When comparing all the features in our original planning phase of multiple softwares, screenconnect or connectwise control did the most for the best price. Another …
Teamviewer, LogMeIn and VNC. It is quicker than all 3 of them and works like a champ! The ability to organize clients into their companies, locations and other segments make it easy to find what your looking for. I love the 2FA as well.
ConnectWise Control is far superior to all of these in our opinion. Radmin used to be our go-to product many years ago, but required a VPN to access the clients.
The best part is that [the] VNC Connect application supports multi-platform compatibility with Windows and Linux systems. In addition, it is simple, and the session is approved or unapproved, which enables us to provide quick support in the business process. The running service …
I'm afraid that the only thing VNC has going for it is that it's free. Otherwise ConnectWise is an infinitely superior product and one which I would heartily recommend. We also looked at Bomgar, but the pricing there was astronomical in comparison with Connectwise. The free …
Screen quality compared to others like ScreenConnect, Bomgar, and others is not as good. But I don't need quality screens. I just need the minimal when connecting to servers so RealVNC fits that need very nicely.
We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
It is very easy to use if the remote device is already set up to receive connections, so if you are setting up devices before deploying them, it is a great tool to have. It is well-suited to use when shadowing users or using it as a teaching tool. There are other products that are better if you are trying to help someone on a one-use basis.
The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
VNC Connect does an excellent job in remotely connecting to a computer through either your local area network or even another computer on the internet. As long as the VNC Connect services is installed and the client is running in the background.
VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer. There's an option to have a separate password to remotely view vs view & access a computer. You can even add an additional level of security by turning on the feature to require Windows login credentials.
VNC Connect provides an additional set of controls after a remote connection has been established with another computer. You can have special keystrokes like Ctrl+Alt+Del sent as a command sequence to the other computer as well as access more than a single screen when in use at the remote computer location.
I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
VNC Connect is a solid product and our techs are very confident that they can get the job done using it. Reliability is key for us since we have a small support team and many users to support. It also helps keep us in the background more allowing the end-users to multi-task. VNC supports our goal of providing quick and efficient services.
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others. I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
VNC is light and sleek with the quick setup, was impressed with the quick setup despite poor Internet connection outdoor. TeamViewer is good, but the pricing is not as good as VNC. Both do the basic job, but VNC still outperform TeamViewer in terms of performance and ease of use.
I have used multiple remote desktop support software in the past (Bomgar, Team Viewer, Logmein and Join.me) and this is far the easiest of the bunch to use. It is very easy to create a session and easy to maintain remote desktops from their access view (where you install the software and can get in at any time) I highly recommend this product from ConnectWise!
Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.
