Top Rated
1144 Ratings
111 Ratings
Top Rated
1144 Ratings
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Score 8.6 out of 100
111 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • ConnectWise Control ranks higher in 1 feature set: Remote Administration

Remote Administration

8.3

ConnectWise Control

83%
7.9

VNC Connect

79%
ConnectWise Control ranks higher in 8/14 features

Screen sharing

9.5
95%
584 Ratings
9.6
96%
26 Ratings

File transfer

8.4
84%
557 Ratings
8.2
82%
14 Ratings

Instant message

8.1
81%
491 Ratings
9.4
94%
17 Ratings

Secure remote access with Smart Card authentication

7.6
76%
73 Ratings
9.0
90%
4 Ratings

Access to sleeping/powered-off computers

6.3
63%
303 Ratings
6.0
60%
9 Ratings

Over-the-Internet remote session

9.4
94%
590 Ratings
9.0
90%
29 Ratings

Initiate remote control from mobile

7.3
73%
381 Ratings
9.3
93%
17 Ratings

Remote management of servers & workstations

9.3
93%
506 Ratings
4.7
47%
6 Ratings

Remote Active Directory® management

8.9
89%
167 Ratings
N/A
0 Ratings

Centralized management dashboard

9.0
90%
470 Ratings
8.5
85%
14 Ratings

Session record

8.3
83%
309 Ratings
7.0
70%
1 Rating

Annotations

7.9
79%
258 Ratings
5.3
53%
6 Ratings

Monitoring and Alerts

6.8
68%
181 Ratings
7.0
70%
3 Ratings

Multi-platform remote control

8.9
89%
390 Ratings
9.2
92%
9 Ratings

Attribute Ratings

  • ConnectWise Control is rated higher in 4 areas: Likelihood to Renew, Usability, Online Training, Implementation Rating
  • VNC Connect is rated higher in 1 area: Support Rating
  • ConnectWise Control and VNC Connect are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ConnectWise Control

90%
614 Ratings
9.0

VNC Connect

90%
36 Ratings

Likelihood to Renew

10.0

ConnectWise Control

100%
39 Ratings
8.0

VNC Connect

80%
8 Ratings

Usability

9.3

ConnectWise Control

93%
43 Ratings
8.0

VNC Connect

80%
3 Ratings

Availability

10.0

ConnectWise Control

100%
9 Ratings

VNC Connect

N/A
0 Ratings

Performance

10.0

ConnectWise Control

100%
17 Ratings

VNC Connect

N/A
0 Ratings

Support Rating

7.8

ConnectWise Control

78%
112 Ratings
8.0

VNC Connect

80%
4 Ratings

Online Training

7.5

ConnectWise Control

75%
24 Ratings
7.0

VNC Connect

70%
2 Ratings

Implementation Rating

10.0

ConnectWise Control

100%
40 Ratings
8.0

VNC Connect

80%
4 Ratings

Configurability

10.0

ConnectWise Control

100%
5 Ratings

VNC Connect

N/A
0 Ratings

Product Scalability

10.0

ConnectWise Control

100%
17 Ratings

VNC Connect

N/A
0 Ratings

Vendor post-sale

10.0

ConnectWise Control

100%
4 Ratings

VNC Connect

N/A
0 Ratings

Vendor pre-sale

5.0

ConnectWise Control

50%
4 Ratings

VNC Connect

N/A
0 Ratings

Likelihood to Recommend

ConnectWise

We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
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RealVNC

It is very easy to use if the remote device is already set up to receive connections, so if you are setting up devices before deploying them, it is a great tool to have. It is well-suited to use when shadowing users or using it as a teaching tool. There are other products that are better if you are trying to help someone on a one-use basis.
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Pros

ConnectWise

  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
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RealVNC

  • VNC Connect does an excellent job in remotely connecting to a computer through either your local area network or even another computer on the internet. As long as the VNC Connect services is installed and the client is running in the background.
  • VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer. There's an option to have a separate password to remotely view vs view & access a computer. You can even add an additional level of security by turning on the feature to require Windows login credentials.
  • VNC Connect provides an additional set of controls after a remote connection has been established with another computer. You can have special keystrokes like Ctrl+Alt+Del sent as a command sequence to the other computer as well as access more than a single screen when in use at the remote computer location.
Read full review

Cons

ConnectWise

  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
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RealVNC

  • Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
  • Panel colors are blah - I would like more eye-catching colors.
  • A more consistent look with all platforms - like Mac & PC.
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Pricing Details

ConnectWise Control

Starting Price

Editions & Modules

ConnectWise Control editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    VNC Connect

    Starting Price

    $3.39 per remote computer per month

    Editions & Modules

    VNC Connect editions and modules pricing
    EditionModules
    Professional - Device Access$3.391
    Enterprise - Device Access$4.592
    Enterprise - Instant Support$33.493
    Professional - Instant Support$16.994

    Footnotes

    1. per remote computer per month
    2. per remote computer per month
    3. per named technician per month
    4. per named technician per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    ConnectWise

    I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
    Read full review

    RealVNC

    VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.
    Read full review

    Usability

    ConnectWise

    On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
    Read full review

    RealVNC

    VNC Connect is a solid product and our techs are very confident that they can get the job done using it. Reliability is key for us since we have a small support team and many users to support. It also helps keep us in the background more allowing the end-users to multi-task. VNC supports our goal of providing quick and efficient services.
    Read full review

    Reliability and Availability

    ConnectWise

    In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
    Read full review

    RealVNC

    No answers on this topic

    Performance

    ConnectWise

    It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
    Read full review

    RealVNC

    No answers on this topic

    Support Rating

    ConnectWise

    There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
    Read full review

    RealVNC

    VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.
    Read full review

    Online Training

    ConnectWise

    I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
    Read full review

    RealVNC

    The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior
    Read full review

    Implementation Rating

    ConnectWise

    ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
    Read full review

    RealVNC

    No problem at all, love the product.
    Read full review

    Alternatives Considered

    ConnectWise

    I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others. I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
    Read full review

    RealVNC

    VNC is light and sleek with the quick setup, was impressed with the quick setup despite poor Internet connection outdoor. TeamViewer is good, but the pricing is not as good as VNC. Both do the basic job, but VNC still outperform TeamViewer in terms of performance and ease of use.
    Read full review

    Scalability

    ConnectWise

    This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
    Read full review

    RealVNC

    No answers on this topic

    Return on Investment

    ConnectWise

    • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
    • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
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    RealVNC

    • I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.
    Read full review

    Screenshots

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