What users are saying about
Top Rated
1003 Ratings
90 Ratings
Top Rated
1003 Ratings
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Score 8.2 out of 100
90 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

ConnectWise Control

ConnectWise Control is very well suited to IT teams managing overall infrastructure, both internal and MSP's. It shines as a dependable tool that just plain works. I have already highly recommended it to peers in the industry. It is not suited for providing individual users access to their own machines. Its geared as a tool for IT and less so a tool for end users.
Andrew Haskell | TrustRadius Reviewer

Zabbix

Zabbix is probably the best classical monitoring software out there that is also FOSS. It is superior to Nagios and other similar software from implementation to utilization, and equal in capabilities. It is equally capable to SolarWinds (and competitors), and more expandable (thanks to the support of user-generated XML templates), but at the cost of time, knowledge, and effort. It serves a different market than pure cloud monitoring solutions, though they do overlap heavily, so it probably is not as well suited to cloud-only monitoring (though it can be set up to work effectively in this role as well). However, given the flexibility of on-prem monitoring as well, it can be an option in conjunction with, or in place of the cloud-only monitoring if that is a need.Overall, I would put Zabbix on par with SolarWinds and the main differentiator is where are the costs going to be paid - in end-user training and support of Zabbix or in the commercial, ease of use provided by SolarWinds (and competitors).
Thomas Higgins | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ConnectWise Control
8.5
Zabbix
Screen sharing
ConnectWise Control
9.3
Zabbix
File transfer
ConnectWise Control
8.6
Zabbix
Instant message
ConnectWise Control
8.4
Zabbix
Secure remote access with Smart Card authentication
ConnectWise Control
7.9
Zabbix
Access to sleeping/powered-off computers
ConnectWise Control
7.8
Zabbix
Over-the-Internet remote session
ConnectWise Control
9.0
Zabbix
Initiate remote control from mobile
ConnectWise Control
8.0
Zabbix
Remote management of servers & workstations
ConnectWise Control
8.7
Zabbix
Remote Active Directory® management
ConnectWise Control
8.8
Zabbix
Centralized management dashboard
ConnectWise Control
8.4
Zabbix
Session record
ConnectWise Control
8.6
Zabbix
Annotations
ConnectWise Control
9.1
Zabbix
Monitoring and Alerts
ConnectWise Control
8.0
Zabbix
Multi-platform remote control
ConnectWise Control
8.7
Zabbix

Pros

ConnectWise Control

  • Self-hosted - this is great for me and makes it easy to control my data, which is important for my clients.
  • Mobile Access - being able to quickly diagnose and resolve an issue while on the road is great.
  • Persistent - "always on" connections with screen capture.
  • Great User Interface and chat works exceptionally well.
Jonathan Hanson | TrustRadius Reviewer

Zabbix

  • Zabbix is able to provide us a single pane of glass for monitoring. It can handle Systems, Database, Network and application level alerts and send those alerts to the appropriate parties.
  • Zabbix graphs all metrics that come in. This means it's easy to spot trends and create alerts based on when those trends cross user-defined thresholds.
  • Zabbix allows for the escalation of issues. If someone sleeps through an alert in the middle of the night, it can easily be escalated to the next tier.
Anonymous | TrustRadius Reviewer

Cons

ConnectWise Control

  • If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option.
  • Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired.
  • Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop.
  • The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great.
Mike Vaughan | TrustRadius Reviewer

Zabbix

  • The first time that you use Zabbix, it may not be immediately obvious where everything is or how to find exactly what you want, but I think that it's UI is constantly improving with each new release. Training is also a great resource to resolve these types of problems.
  • While Zabbix allows in-depth customization of alerts to various applications (such as Slack, HipChat, Mattermost, or even SMS, etc.), I would love to see these options as built-in upon installation.
  • I have personally never found the "Maps" feature of Zabbix incredibly useful as I find it complicated to configure, but I should probably investigate its documentation further.
Eric O'Callaghan | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Control

ConnectWise Control 8.7
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

Zabbix

Zabbix 10.0
Based on 2 answers
It is free. It didn't cost anything to implement (other than my time and the cost incurred for it) and it is filling a badly needed gap in our IT infrastructure. Support is available if we have issues and can be done annually or paid for on a per incident basis as needed. Expansion, updates, and all other future lifecycle activities are likewise free of cost, so as long as someone is able to implement/maintain the software (and the OSS project is maintained) then I imagine the company will never leave it.
Thomas Higgins | TrustRadius Reviewer

Usability

ConnectWise Control

ConnectWise Control 8.5
Based on 28 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

Zabbix

No score
No answers yet
No answers on this topic

Reliability and Availability

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

Zabbix

No score
No answers yet
No answers on this topic

Performance

ConnectWise Control

ConnectWise Control 7.8
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

Zabbix

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Control

ConnectWise Control 6.1
Based on 50 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

Zabbix

Zabbix 5.5
Based on 4 answers
The setup is the most time-consuming portion of using zabbix. It takes a lot of effort to shape it into a usable format and even then it can get very messy. It's not exactly intuitive and as mentioned the UI seems a bit antiquated. If I was to roll out a monitoring solution from scratch, I'd probably look for alternatives which are easier to use and maintain.
Anonymous | TrustRadius Reviewer

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

Zabbix

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 20 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

Zabbix

Zabbix 6.0
Based on 1 answer
We are a mainly Windows environment, so it would be useful if we could have used Active Directory to deploy agents. As of version 4.2, Zabbix has announced a new agent MSI file to allow exactly that. Unfortunately, we didn't have that option.Also, for Linux and MAC deployments, there is no simple way to deploy that. Using remote scripts you may be able to create something, but most places will opt for either SNMP (agentless) or manual installation of agents to add to Zabbix. A way of deploying agents via discovery would go a long way to helping in the adoption of the tool.
Thomas Higgins | TrustRadius Reviewer

Alternatives Considered

ConnectWise Control

We selected ConnectWise based on the recommendations of a key contractor and used it in comparison with several other interfaces. It seemed to be the simplest and most effective solution for the problems we were seeing with remote access. We don't have dedicated support personnel or even an IT department, so it helps to keep things simple.
Brad Orfall | TrustRadius Reviewer

Zabbix

Zabbix had the best support for the devices I initially had in my network, its ability to adapt and change has made it my Swiss Army knife of monitoring tools. While it could benefit greatly from a moderated zabbix community, its support from the open source community has filled the whole rather well.
Anonymous | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool
Michael Dodd | TrustRadius Reviewer

Zabbix

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Control

  • We have been able to increase our response times and support more clients resulting in 35% increase in support revenue
  • The Triggers has allowed us to build a monitoring service that we offer to our clients as a service with recurring fee.
  • It has definitely strengthened existing customer loyalty and has bought us new clients.
David Lloyd | TrustRadius Reviewer

Zabbix

  • By integrating Zabbix with Rundeck, we have been able to auto-resolve issues in our infrastructure which means lesser on-call alerts.
  • Zabbix and PagerDuty let us response to business critical issues instantly.
  • Zabbix dashboards and screens let us get an insight into the status of our infrastructure visually.
Deepshikha Gandhi | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zabbix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Control
8.9
Zabbix
7.1

Likelihood to Renew

ConnectWise Control
8.7
Zabbix
10.0

Usability

ConnectWise Control
8.5
Zabbix

Reliability and Availability

ConnectWise Control
9.0
Zabbix

Performance

ConnectWise Control
7.8
Zabbix

Support Rating

ConnectWise Control
6.1
Zabbix
5.5

Online Training

ConnectWise Control
7.5
Zabbix

Implementation Rating

ConnectWise Control
8.0
Zabbix
6.0

Scalability

ConnectWise Control
7.0
Zabbix

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