ConnectWise ScreenConnect vs. Zoho Meeting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConnectWise ScreenConnect
Score 8.9 out of 10
N/A
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.N/A
Zoho Meeting
Score 7.1 out of 10
N/A
Zoho Meeting is a web-based online meeting solution.
$3
per month
Pricing
ConnectWise ScreenConnectZoho Meeting
Editions & Modules
No answers on this topic
MEETING - 10
$3
per month
MEETING - 50
$9
per month
MEETING-100
$12
per month
MEETING - 250
$18
per month
Webinar -25
$19
per month
Webinar - 50
$29
per month
Webinar - 100
$39
per month
Webinar - 250
$79
per month
Webinar - 500
$125
per month
Webinar - 1000
$200
per month
Offerings
Pricing Offerings
ConnectWise ScreenConnectZoho Meeting
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsYou can also get the toll-free add-on at $20/month and additional storage space for 200 sessions recording at $20/month for your organization.
More Pricing Information
Community Pulse
ConnectWise ScreenConnectZoho Meeting
Top Pros
Top Cons
Features
ConnectWise ScreenConnectZoho Meeting
Remote Administration
Comparison of Remote Administration features of Product A and Product B
ConnectWise ScreenConnect
8.3
613 Ratings
1% above category average
Zoho Meeting
-
Ratings
Screen sharing9.4583 Ratings00 Ratings
File transfer8.4556 Ratings00 Ratings
Instant message8.1490 Ratings00 Ratings
Secure remote access with Smart Card authentication7.573 Ratings00 Ratings
Access to sleeping/powered-off computers6.5303 Ratings00 Ratings
Over-the-Internet remote session9.3589 Ratings00 Ratings
Initiate remote control from mobile7.8381 Ratings00 Ratings
Remote management of servers & workstations9.2506 Ratings00 Ratings
Remote Active Directory® management8.8167 Ratings00 Ratings
Centralized management dashboard8.9470 Ratings00 Ratings
Session record8.4309 Ratings00 Ratings
Annotations8.0258 Ratings00 Ratings
Monitoring and Alerts6.6181 Ratings00 Ratings
Multi-platform remote control9.1390 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
ConnectWise ScreenConnect
-
Ratings
Zoho Meeting
8.5
11 Ratings
6% above category average
High quality audio00 Ratings8.811 Ratings
Low bandwidth requirements00 Ratings8.011 Ratings
Mobile support00 Ratings8.811 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
ConnectWise ScreenConnect
-
Ratings
Zoho Meeting
8.9
11 Ratings
11% above category average
Desktop sharing00 Ratings8.911 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
ConnectWise ScreenConnect
-
Ratings
Zoho Meeting
8.9
11 Ratings
8% above category average
Calendar integration00 Ratings9.011 Ratings
Meeting initiation00 Ratings8.711 Ratings
Record meetings / events00 Ratings9.011 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
ConnectWise ScreenConnect
-
Ratings
Zoho Meeting
8.5
10 Ratings
1% above category average
Live chat00 Ratings8.59 Ratings
Audience polling00 Ratings8.510 Ratings
Q&A00 Ratings8.59 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
ConnectWise ScreenConnect
-
Ratings
Zoho Meeting
8.6
10 Ratings
3% above category average
User authentication00 Ratings8.69 Ratings
Participant roles & permissions00 Ratings8.610 Ratings
Confidential attendee list00 Ratings8.79 Ratings
Best Alternatives
ConnectWise ScreenConnectZoho Meeting
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
ClickMeeting
ClickMeeting
Score 9.4 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
ClickMeeting
ClickMeeting
Score 9.4 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
Google Meet
Google Meet
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ConnectWise ScreenConnectZoho Meeting
Likelihood to Recommend
8.7
(613 ratings)
8.9
(11 ratings)
Likelihood to Renew
10.0
(39 ratings)
-
(0 ratings)
Usability
9.3
(42 ratings)
8.5
(11 ratings)
Availability
10.0
(5 ratings)
-
(0 ratings)
Performance
10.0
(9 ratings)
-
(0 ratings)
Support Rating
8.2
(63 ratings)
8.5
(11 ratings)
Online Training
7.5
(24 ratings)
-
(0 ratings)
Implementation Rating
10.0
(20 ratings)
-
(0 ratings)
Configurability
10.0
(5 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
10.0
(16 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(4 ratings)
-
(0 ratings)
Vendor pre-sale
5.0
(4 ratings)
-
(0 ratings)
User Testimonials
ConnectWise ScreenConnectZoho Meeting
Likelihood to Recommend
ConnectWise
We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
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Zoho
Anyone who needs assistance with a work-related issue can take advantage of this service. Because of this, the entire company benefits from increased effectiveness, openness, and output in all areas. Sharing a computer's screen has been an enormous help. Stability issues increase when a major meeting occurs. Make sure you buy the paid version because you won't find a good free version.
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Pros
ConnectWise
  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
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Zoho
  • Embed meeting link feature- The feature is unique to Zoho Meeting and helps attach meeting link to website, thus anyone accessing [the] website can join the meeting with just one click of a button.
  • Surveys and questions are prepared pretty seamlessly in Zoho Meeting as compared to other video conferencing applications.
  • As mentioned earlier, webinar analytics i.e. the way all the questions and surveys data is presented in .csv file is very easy to understand and helps the team lead a lot in understanding and getting to know the team better.
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Cons
ConnectWise
  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
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Zoho
  • It's interface is not that attractive.
  • We need a good bandwidth for this tool to use.
  • Since, we get the 14 days trial only so you need to pay for this app .
  • They charges as per the user and joinee.
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Likelihood to Renew
ConnectWise
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
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Zoho
No answers on this topic
Usability
ConnectWise
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
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Zoho
Zoho Meeting is very easy to use and very effective collaborating tool. If I say about the usability, this application is highly usable because oaf it's cost effective nature, user friendly interface, empathetic customer services and amazing application features. Most importantly, it ensures data security for the company. Overall, the usability of the application is trustworthy.
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Reliability and Availability
ConnectWise
In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
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Zoho
No answers on this topic
Performance
ConnectWise
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
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Zoho
No answers on this topic
Support Rating
ConnectWise
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
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Zoho
Zoho Meeting's support team was always good their response time. Many of their customers come to them with a complete lack of knowledge and I think they're well aware of that. they were friendly and knowledgeable so it was always a good experience contacting them. but I think it's better if they can open a hotline for their paying customers
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Online Training
ConnectWise
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
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Zoho
No answers on this topic
Implementation Rating
ConnectWise
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
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Zoho
No answers on this topic
Alternatives Considered
ConnectWise
I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others. I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
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Zoho
Zoho Meeting is very affordable and it suits better for the small business like ours. In addition to these, it offers the same features Microsoft Teams does. It has better adaptability compared to teams both in desktop and mobile applications. Moreover, it ensures data security as they do not rely on 3rd party
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Contract Terms and Pricing Model
ConnectWise
No answers on this topic
Zoho
No, it's an amazing solution for the cost.
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Scalability
ConnectWise
I have used multiple remote desktop support software in the past (Bomgar, Team Viewer, Logmein and Join.me) and this is far the easiest of the bunch to use. It is very easy to create a session and easy to maintain remote desktops from their access view (where you install the software and can get in at any time) I highly recommend this product from ConnectWise!
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Zoho
No answers on this topic
Return on Investment
ConnectWise
  • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
  • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
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Zoho
  • It is a handy tool for online sessions, and it has become convenient in this uncertain period across the world.
  • Using the proper notification system has helped us increase the number of mentorship and speaker sessions and the productivity of our staff.
  • This application is designed to be easily installed and operated by anyone in the company. For business meetings, it has been a big help as well.
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ScreenShots

ConnectWise ScreenConnect Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machine

Zoho Meeting Screenshots

Screenshot of Meet across devices using Zoho MeetingScreenshot of Host moderator controlled meetings with Zoho MeetingScreenshot of Organize engaging webinars with Zoho MeetingScreenshot of Engage attendees during the webinarScreenshot of Meeting participant's viewing presenter's screen