What users are saying about
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Top Rated
1047 Ratings
17 Ratings

ConnectWise Control

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Top Rated
1047 Ratings
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Score 8.6 out of 100
17 Ratings
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Score 8 out of 100

Likelihood to Recommend

ConnectWise Control

We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
Eric Milles | TrustRadius Reviewer

Zoho Meeting

Zoho Meeting is well suited for small and medium organization due to its affordable pricing. Its great for someone who wishes to conduct webinars. It works smoothly by consuming less memory on desktop applications. Although its mobile application is not that great and notifications are hit and miss, It has lot of features for someone who is more technical and wishes to explore. In some case these features can be overwhelming for general users.
Sandeep Reyyi | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ConnectWise Control
8.7
Zoho Meeting
Screen sharing
ConnectWise Control
9.6
Zoho Meeting
File transfer
ConnectWise Control
8.6
Zoho Meeting
Instant message
ConnectWise Control
8.6
Zoho Meeting
Secure remote access with Smart Card authentication
ConnectWise Control
9.3
Zoho Meeting
Access to sleeping/powered-off computers
ConnectWise Control
7.1
Zoho Meeting
Over-the-Internet remote session
ConnectWise Control
9.5
Zoho Meeting
Initiate remote control from mobile
ConnectWise Control
7.3
Zoho Meeting
Remote management of servers & workstations
ConnectWise Control
9.6
Zoho Meeting
Remote Active Directory® management
ConnectWise Control
9.6
Zoho Meeting
Centralized management dashboard
ConnectWise Control
9.1
Zoho Meeting
Session record
ConnectWise Control
8.4
Zoho Meeting
Annotations
ConnectWise Control
8.3
Zoho Meeting
Monitoring and Alerts
ConnectWise Control
8.2
Zoho Meeting
Multi-platform remote control
ConnectWise Control
8.9
Zoho Meeting

Performance & Compatibility of Online Events Software

ConnectWise Control
Zoho Meeting
7.5
High quality audio
ConnectWise Control
Zoho Meeting
7.8
Low bandwidth requirements
ConnectWise Control
Zoho Meeting
6.5
Mobile support
ConnectWise Control
Zoho Meeting
8.2

Screen Sharing

ConnectWise Control
Zoho Meeting
8.5
Desktop sharing
ConnectWise Control
Zoho Meeting
8.5

Online Meetings / Events

ConnectWise Control
Zoho Meeting
7.2
Calendar integration
ConnectWise Control
Zoho Meeting
6.3
Meeting initiation
ConnectWise Control
Zoho Meeting
8.0
Record meetings / events
ConnectWise Control
Zoho Meeting
7.5

Online Events Collaboration

ConnectWise Control
Zoho Meeting
7.6
Live chat
ConnectWise Control
Zoho Meeting
8.0
Audience polling
ConnectWise Control
Zoho Meeting
7.5
Q&A
ConnectWise Control
Zoho Meeting
7.3

Online Events Security

ConnectWise Control
Zoho Meeting
8.2
User authentication
ConnectWise Control
Zoho Meeting
8.0
Participant roles & permissions
ConnectWise Control
Zoho Meeting
8.7
Confidential attendee list
ConnectWise Control
Zoho Meeting
8.0

Pros

ConnectWise Control

  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
Adam Friedli | TrustRadius Reviewer

Zoho Meeting

  • Interactive web meetings with audio & video conferencing
  • Screen sharing and application sharing options, remote access to other devices
  • Host engaging webinars including audio & video, polls and recording features
Damindu Weerasooriya | TrustRadius Reviewer

Cons

ConnectWise Control

  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
Andrew Haskell | TrustRadius Reviewer

Zoho Meeting

  • Webinar recording the actual speakers.
  • Server stability.
John Hinson | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Control

ConnectWise Control 8.8
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

Zoho Meeting

No score
No answers yet
No answers on this topic

Usability

ConnectWise Control

ConnectWise Control 9.5
Based on 41 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

Zoho Meeting

Zoho Meeting 8.0
Based on 4 answers
Zoho software [has] worked out pretty well and fantastic for us. It has reduced our time wastage and made us more time-efficient. Zoho Meeting can be downloaded on all devices which make[s] it really easy and comfortable to use for everyone with their own comfort. The good features are a bonus too.
Anonymous | TrustRadius Reviewer

Reliability and Availability

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

Zoho Meeting

No score
No answers yet
No answers on this topic

Performance

ConnectWise Control

ConnectWise Control 7.7
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

Zoho Meeting

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 66 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

Zoho Meeting

Zoho Meeting 8.7
Based on 4 answers
It has by far the best support ever. Support team is available 24/7. They are polite and walk you through any feature. Their team is well versed and do not bore you with auto-generated templates. Although waiting for an executive to connect is bit much during peak hours. Overall I'm very [satisfied] with their support team.
Sandeep Reyyi | TrustRadius Reviewer

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

Zoho Meeting

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 21 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

Zoho Meeting

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Control

I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others.I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
Jonathan Hanson | TrustRadius Reviewer

Zoho Meeting

I think Zoho Meeting is lacking so many features when compared with other products. Most importantly they have to work on audio video quality and increasing room capacity. If we compare this with Zoom, they offers meetings up to 100 participants with their free package including unlimited one-on-one meetings. So, if Zoho Meeting wants to compete with others, they have to come up with a better solution.
Damindu Weerasooriya | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
Riccardo Francese | TrustRadius Reviewer

Zoho Meeting

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Control

  • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
  • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
Mike Vaughan | TrustRadius Reviewer

Zoho Meeting

  • Good option for virtual meetings.
  • Sometimes unreliable server stability.
John Hinson | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ConnectWise Control Editions & Modules

Edition
One$241
Standard$421
Premium$541
  1. per month
Additional Pricing Details

Zoho Meeting

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Meeting Editions & Modules

Edition
Webinar EDITION$101
MEETING - 25$61
MEETING - 10$31
MEETING - 50$91
MEETING-100$121
  1. per host per month
Additional Pricing Details
You can also get the toll-free add-on at $20/month and additional storage space for 200 sessions recording at $20/month for your organization.

Rating Summary

Likelihood to Recommend

ConnectWise Control
9.5
Zoho Meeting
7.5

Likelihood to Renew

ConnectWise Control
8.8
Zoho Meeting

Usability

ConnectWise Control
9.5
Zoho Meeting
8.0

Reliability and Availability

ConnectWise Control
9.0
Zoho Meeting

Performance

ConnectWise Control
7.7
Zoho Meeting

Support Rating

ConnectWise Control
8.0
Zoho Meeting
8.7

Online Training

ConnectWise Control
7.5
Zoho Meeting

Implementation Rating

ConnectWise Control
8.0
Zoho Meeting

Scalability

ConnectWise Control
7.0
Zoho Meeting

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