What users are saying about
Top Rated
244 Ratings
25 Ratings
Top Rated
244 Ratings
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Score 7.6 out of 100
25 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway | TrustRadius Reviewer

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ConnectWise Manage
7.2
Creatio
Organize and prioritize service tickets
ConnectWise Manage
7.4
Creatio
Expert directory
ConnectWise Manage
7.3
Creatio
Subscription-based notifications
ConnectWise Manage
6.6
Creatio
ITSM collaboration and documentation
ConnectWise Manage
6.2
Creatio
Ticket creation and submission
ConnectWise Manage
7.9
Creatio
Ticket response
ConnectWise Manage
7.9
Creatio

Self Help Community

ConnectWise Manage
6.3
Creatio
External knowledge base
ConnectWise Manage
6.6
Creatio
Internal knowledge base
ConnectWise Manage
6.0
Creatio

Multi-Channel Help

ConnectWise Manage
5.8
Creatio
Customer portal
ConnectWise Manage
6.9
Creatio
IVR
ConnectWise Manage
4.2
Creatio
Social integration
ConnectWise Manage
4.0
Creatio
Email support
ConnectWise Manage
6.5
Creatio
Help Desk CRM integration
ConnectWise Manage
7.5
Creatio

Sales Force Automation

ConnectWise Manage
Creatio
9.5
Customer data management / contact management
ConnectWise Manage
Creatio
9.9
Workflow management
ConnectWise Manage
Creatio
9.6
Territory management
ConnectWise Manage
Creatio
9.1
Opportunity management
ConnectWise Manage
Creatio
9.6
Integration with email client (e.g., Outlook or Gmail)
ConnectWise Manage
Creatio
9.4
Contract management
ConnectWise Manage
Creatio
9.5
Quote & order management
ConnectWise Manage
Creatio
10.0
Interaction tracking
ConnectWise Manage
Creatio
9.2
Channel / partner relationship management
ConnectWise Manage
Creatio
9.4

Customer Service & Support

ConnectWise Manage
Creatio
9.1
Case management
ConnectWise Manage
Creatio
9.7
Call center management
ConnectWise Manage
Creatio
8.5
Help desk management
ConnectWise Manage
Creatio
9.1

Marketing Automation

ConnectWise Manage
Creatio
9.6
Lead management
ConnectWise Manage
Creatio
9.6
Email marketing
ConnectWise Manage
Creatio
9.5

CRM Project Management

ConnectWise Manage
Creatio
9.0
Task management
ConnectWise Manage
Creatio
9.4
Billing and invoicing management
ConnectWise Manage
Creatio
8.2
Reporting
ConnectWise Manage
Creatio
9.5

CRM Reporting & Analytics

ConnectWise Manage
Creatio
9.5
Forecasting
ConnectWise Manage
Creatio
9.4
Pipeline visualization
ConnectWise Manage
Creatio
9.4
Customizable reports
ConnectWise Manage
Creatio
9.5

Customization

ConnectWise Manage
Creatio
9.9
Custom fields
ConnectWise Manage
Creatio
9.9
Custom objects
ConnectWise Manage
Creatio
9.9
Scripting environment
ConnectWise Manage
Creatio
10.0
API for custom integration
ConnectWise Manage
Creatio
9.8

Security

ConnectWise Manage
Creatio
9.2
Single sign-on capability
ConnectWise Manage
Creatio
9.1
Role-based user permissions
ConnectWise Manage
Creatio
9.2

Social CRM

ConnectWise Manage
Creatio
9.4
Social data
ConnectWise Manage
Creatio
9.2
Social engagement
ConnectWise Manage
Creatio
9.7

Integrations with 3rd-party Software

ConnectWise Manage
Creatio
8.4
Marketing automation
ConnectWise Manage
Creatio
8.4

Platform

ConnectWise Manage
Creatio
9.0
Mobile access
ConnectWise Manage
Creatio
9.0

Pros

ConnectWise Manage

  • Manage's GUI is fantastic and easy to use.
  • Makes it very simple to create support tickets and organize them.
  • The different boards in Manage are what really make this product great.
  • Being able to lay everything out and easily organize to our liking is a huge plus!
  • Being customer friendly is another aspect I like.
  • The portal is easy to setup and easy for clients to use.
  • We use this feature heavily as an MSP.
John Trevino | TrustRadius Reviewer

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Cons

ConnectWise Manage

  • The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
  • More customization would be great especially in the PO emails.
  • The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
  • The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.
Sebastian Abbinanti | TrustRadius Reviewer

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Manage

ConnectWise Manage 10.0
Based on 23 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins | TrustRadius Reviewer

Creatio

No score
No answers yet
No answers on this topic

Usability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 15 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen | TrustRadius Reviewer

Creatio

No score
No answers yet
No answers on this topic

Reliability and Availability

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Farrell Lusher | TrustRadius Reviewer

Creatio

No score
No answers yet
No answers on this topic

Performance

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk | TrustRadius Reviewer

Creatio

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Manage

ConnectWise Manage 2.8
Based on 12 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney | TrustRadius Reviewer

Creatio

No score
No answers yet
No answers on this topic

Online Training

ConnectWise Manage

ConnectWise Manage 6.2
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green | TrustRadius Reviewer

Creatio

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Manage

ConnectWise Manage 1.0
Based on 3 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins | TrustRadius Reviewer

Creatio

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Manage

Our business was formed through the relationship between two separate business owners, one who utilized Labtech RMM products only and myself who had used the Solarwinds RMM product and eventually their Service Desk product. One look at Connectwise manage showed that it was a significantly more developed product at the time, something that would stack up well with the likes of AutoTask. It was an easy decision to transition to the Connectwise line of products and operate in a cohesive environment supported by a single vendor. As we move forward, we are excited to bring on other products that integrate into the Automate product, allowing us to offer additional services to our customers that can be managed and monitored in one location.
Daryn O'Shea | TrustRadius Reviewer

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Scalability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague | TrustRadius Reviewer

Creatio

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Manage

  • ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
  • Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
  • Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Rating Summary

Likelihood to Recommend

ConnectWise Manage
7.0
Creatio
9.4

Likelihood to Renew

ConnectWise Manage
10.0
Creatio

Usability

ConnectWise Manage
8.0
Creatio

Reliability and Availability

ConnectWise Manage
9.1
Creatio

Performance

ConnectWise Manage
8.1
Creatio

Support Rating

ConnectWise Manage
2.8
Creatio

Online Training

ConnectWise Manage
6.2
Creatio

Implementation Rating

ConnectWise Manage
1.0
Creatio

Scalability

ConnectWise Manage
8.0
Creatio

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