What users are saying about
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Top Rated
271 Ratings
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18 Ratings

ConnectWise Manage

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Top Rated
271 Ratings
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Score 7.2 out of 100

Flowlu

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18 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

ConnectWise Manage

ConnectWise is a feature rich and extremely comprehensive solution for ticketing, invoicing, CRM, and IT relations. It does all of these functions exceedingly well, but it falls short on being user friendly. Getting comfortable in the software requires going through a full week of training modules. While these are well made, and do get users off and running, no helpdesk software should require that much training.
Anonymous | TrustRadius Reviewer

Flowlu

[Flowlu is] well suited if you are looking for a single business management program and one that you are willing to grow with since it is a newer product. They are very receptive and quick with their improvements though. It may not be for you if you need what you need right now and cannot live without specific things, for now.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ConnectWise Manage
8.1
Flowlu
Organize and prioritize service tickets
ConnectWise Manage
8.3
Flowlu
Expert directory
ConnectWise Manage
8.1
Flowlu
Subscription-based notifications
ConnectWise Manage
7.8
Flowlu
ITSM collaboration and documentation
ConnectWise Manage
7.5
Flowlu
Ticket creation and submission
ConnectWise Manage
8.3
Flowlu
Ticket response
ConnectWise Manage
8.6
Flowlu

Self Help Community

ConnectWise Manage
6.8
Flowlu
External knowledge base
ConnectWise Manage
7.1
Flowlu
Internal knowledge base
ConnectWise Manage
6.5
Flowlu

Multi-Channel Help

ConnectWise Manage
6.0
Flowlu
Customer portal
ConnectWise Manage
7.9
Flowlu
IVR
ConnectWise Manage
6.1
Flowlu
Social integration
ConnectWise Manage
1.2
Flowlu
Email support
ConnectWise Manage
7.7
Flowlu
Help Desk CRM integration
ConnectWise Manage
7.1
Flowlu

Project Management

ConnectWise Manage
Flowlu
8.2
Task Management
ConnectWise Manage
Flowlu
8.5
Resource Management
ConnectWise Manage
Flowlu
8.1
Gantt Charts
ConnectWise Manage
Flowlu
8.3
Scheduling
ConnectWise Manage
Flowlu
8.3
Workflow Automation
ConnectWise Manage
Flowlu
8.2
Team Collaboration
ConnectWise Manage
Flowlu
8.3
Support for Agile Methodology
ConnectWise Manage
Flowlu
8.4
Support for Waterfall Methodology
ConnectWise Manage
Flowlu
7.7
Document Management
ConnectWise Manage
Flowlu
7.8
Email integration
ConnectWise Manage
Flowlu
8.5
Mobile Access
ConnectWise Manage
Flowlu
8.3
Timesheet Tracking
ConnectWise Manage
Flowlu
8.0
Change request and Case Management
ConnectWise Manage
Flowlu
8.3
Budget and Expense Management
ConnectWise Manage
Flowlu
7.8

Professional Services Automation

ConnectWise Manage
Flowlu
7.9
Quotes/estimates
ConnectWise Manage
Flowlu
8.0
Invoicing
ConnectWise Manage
Flowlu
7.8
Project & financial reporting
ConnectWise Manage
Flowlu
8.2
Integration with accounting software
ConnectWise Manage
Flowlu
7.6

Pros

ConnectWise Manage

  • Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
  • Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
Alissa Levanway | TrustRadius Reviewer

Flowlu

  • The interface is really simple and intuitive. It didn't take me long to figure things out on my own.
  • I like the ability to create subtasks and assign those subtasks to different people, independent of who's assigned to the main task. And you can even set deadlines, or track time spent on tasks.
  • The different task views and the ability to have almost granular control over the search filters can really come in handy, especially if your business has many moving parts. Likewise, the ability to create automations with a variety of customizable conditions can really be helpful in streamlining workflows.
  • The ability to create different project workflows, each with its own predefined tasks, milestones, etc., can really be helpful when managing multiple campaigns and/or client-related projects.
  • I like the ability to sync Flowlu calendar with Google calendar—as well as the ability to connect any email inbox to Flowlu. Likewise, I think it's great that they have the option to integrate with online payment gateways like PayPal, Stripe, and Square as it makes things even easier on the client side.
  • You can create your own lists if you want to record any important information for your business.
Daniel Maxwell | TrustRadius Reviewer

Cons

ConnectWise Manage

  • I will say the calendar option needs a little bit of work.
  • A calendar that looks more like lets say a Google Calendar would a nice feature.
  • Better Knowledge base section.
  • We attempted to get very good use out of the Knowledge however due to not really being able to organize it and it being very hard to navigate we had to go a different route for our documentation.
  • Possibly adding a cleaner user interface and adding more customization for the organization of companies would help.
  • A better layout for reporting would also be something good to have.
  • The layouts available are so difficult to put together to get what you want out of a report. Virtually makes it impossible to get what you want out of them.
John Trevino | TrustRadius Reviewer

Flowlu

  • More integrations should be coming. They do offer webhooks already, so that's a plus.
  • Client portal is on the roadmap. This will be very important to making it a full-fledged all-in-one app.
  • I wish you could create multiple databases with the CRM; have to settle for tags.
Rik Sebastian | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Manage

ConnectWise Manage 9.9
Based on 24 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins | TrustRadius Reviewer

Flowlu

Flowlu 8.2
Based on 2 answers
I have found Flowlu while searching [for] a collaborative tool for a friend's non-profit organization. As I read the description and made a trial test, I fell in love with the tool. So we are definitely going to renew. Not only because the delivered solutions are great but also because Flowlu's roadmap seems very [promising].
Alexei Propartovich | TrustRadius Reviewer

Usability

ConnectWise Manage

ConnectWise Manage 6.0
Based on 24 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen | TrustRadius Reviewer

Flowlu

Flowlu 8.6
Based on 18 answers
While Flowlu has a LOT of features, it's clear that thought has been placed into customization and allowing you to hide what you don't need through an 'app selection' ability. For example, if you don't need to pipe in email into Flowlu, you simply don't install the "Email" app, preventing the interface from becoming too overwhelming.
Zack Ellington | TrustRadius Reviewer

Reliability and Availability

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Farrell Lusher | TrustRadius Reviewer

Flowlu

No score
No answers yet
No answers on this topic

Performance

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk | TrustRadius Reviewer

Flowlu

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Manage

ConnectWise Manage 5.2
Based on 23 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney | TrustRadius Reviewer

Flowlu

Flowlu 8.5
Based on 18 answers
Overall, I love the way Flowlu is directing (sorry in my mind I always say “flowfu” I don’t know haha!!) I love that I found this LTD in Appsumo and would like to stack more If I can but being in a third-world country, It will be difficult so I am taking advantage of this limited time offer. Thank you for bringing such amazing app! I am really hoping to grow myself as an individual and also my future company with you in the years to come.
Paul Zabala | TrustRadius Reviewer

Online Training

ConnectWise Manage

ConnectWise Manage 6.2
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green | TrustRadius Reviewer

Flowlu

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Manage

ConnectWise Manage 1.0
Based on 5 answers
Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
Charlie Meyer | TrustRadius Reviewer

Flowlu

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Manage

We have tried other and have found ConnectWise the be the best. It is the most comprehensive, offer the best integrations and did not require a complete overhaul of our work flows. We also found the training to be superb and the support, especially the online chat, to be highly responsive and effective.
Sebastian Abbinanti | TrustRadius Reviewer

Flowlu

I have tried MANY of the Project Management / CRM platforms out there. But somehow none of them quite hit the mark. I even got to the point where I was wondering if something was wrong me and my business practices! For whatever reason, none of the other tools seemed quite right for what I needed. They fell short in a few significant areas that caused me to eventually abandon them or not trust them enough, in the beginning, to fully embrace them. They did one or two things really well, but then I had to find another tool for other key functionality. Flowlu seems like a tool that I can not only benefit from today but can grow into over the years, especially as new features are brought online.
Steve Pinckney, MBA, PCC, CTPC, SPC5, PROSCI, PMP | TrustRadius Reviewer

Scalability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague | TrustRadius Reviewer

Flowlu

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Manage

  • At this stage in the game, we have been using the Connectwise Manage product for just one year. This basically means we're just getting out of the honeymoon part of the relationship and will now venture into getting our full value out of the software as we also begin to grow our business. We can't report on our ROI yet but we can't see ourselves living without a great PSA tool either.
  • The software has definitely enabled our projects manager to operate with more focus on the project itself, knowing that the finance details will be visible and closely scrutinized by the CFO prior to having an invoice or agreement created.
Daryn O'Shea | TrustRadius Reviewer

Flowlu

  • Flowlu has provided us with [a] solution of perfect managing our business [without] wasting time on tracking so it's a positive impact if ROI is considered.
  • As of now, we don't see any negative impact, as our [workflow] is very smooth with Flowlu.
Dr. Irfan Mohd | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Manage Editions & Modules

Edition
Subscription$35.001
  1. Per Tech Per Month
Additional Pricing Details

Flowlu

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Flowlu Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectWise Manage
6.5
Flowlu
8.5

Likelihood to Renew

ConnectWise Manage
9.9
Flowlu
8.2

Usability

ConnectWise Manage
6.0
Flowlu
8.6

Reliability and Availability

ConnectWise Manage
9.1
Flowlu

Performance

ConnectWise Manage
8.1
Flowlu

Support Rating

ConnectWise Manage
5.2
Flowlu
8.5

Online Training

ConnectWise Manage
6.2
Flowlu

Implementation Rating

ConnectWise Manage
1.0
Flowlu

Scalability

ConnectWise Manage
8.0
Flowlu

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