What users are saying about
Top Rated
331 Ratings
Top Rated
331 Ratings
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Score 7.8 out of 100
34 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Incident and problem management

    7.9

    ConnectWise Manage

    79%

    InEight

    Feature Set Not Supported
    N/A
    ConnectWise Manage ranks higher in 6/6 features

    Organize and prioritize service tickets

    8.1
    81%
    79 Ratings
    N/A
    0 Ratings

    Expert directory

    7.4
    74%
    45 Ratings
    N/A
    0 Ratings

    Subscription-based notifications

    7.5
    75%
    52 Ratings
    N/A
    0 Ratings

    ITSM collaboration and documentation

    8.0
    80%
    59 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    7.9
    79%
    79 Ratings
    N/A
    0 Ratings

    Ticket response

    8.3
    83%
    78 Ratings
    N/A
    0 Ratings

    Self Help Community

    7.8

    ConnectWise Manage

    78%

    InEight

    Feature Set Not Supported
    N/A
    ConnectWise Manage ranks higher in 2/2 features

    External knowledge base

    8.4
    84%
    60 Ratings
    N/A
    0 Ratings

    Internal knowledge base

    7.2
    72%
    70 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    7.6

    ConnectWise Manage

    76%

    InEight

    Feature Set Not Supported
    N/A
    ConnectWise Manage ranks higher in 5/5 features

    Customer portal

    7.3
    73%
    71 Ratings
    N/A
    0 Ratings

    IVR

    8.9
    89%
    18 Ratings
    N/A
    0 Ratings

    Social integration

    7.0
    70%
    25 Ratings
    N/A
    0 Ratings

    Email support

    7.8
    78%
    71 Ratings
    N/A
    0 Ratings

    Help Desk CRM integration

    7.2
    72%
    67 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    9.2

    InEight

    92%
    InEight ranks higher in 4/4 features

    Dashboards

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Standard reports

    N/A
    0 Ratings
    9.2
    92%
    8 Ratings

    Custom reports

    N/A
    0 Ratings
    9.0
    90%
    9 Ratings

    Data exportability

    N/A
    0 Ratings
    9.4
    94%
    8 Ratings

    Construction Project & Field Management

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    8.8

    InEight

    88%
    InEight ranks higher in 15/15 features

    Plan distribution & viewing

    N/A
    0 Ratings
    9.2
    92%
    13 Ratings

    Plan markups & sharing

    N/A
    0 Ratings
    8.8
    88%
    14 Ratings

    Issue tracking & punchlists

    N/A
    0 Ratings
    9.2
    92%
    12 Ratings

    Photo documentation

    N/A
    0 Ratings
    8.5
    85%
    11 Ratings

    Jobsite reports

    N/A
    0 Ratings
    8.6
    86%
    5 Ratings

    Document sharing

    N/A
    0 Ratings
    8.7
    87%
    15 Ratings

    RFI tools

    N/A
    0 Ratings
    8.6
    86%
    12 Ratings

    Collaboration & approvals

    N/A
    0 Ratings
    8.7
    87%
    13 Ratings

    As-built drawings

    N/A
    0 Ratings
    8.6
    86%
    13 Ratings

    Mobile app

    N/A
    0 Ratings
    9.3
    93%
    9 Ratings

    Submittal design and management

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Checklists

    N/A
    0 Ratings
    9.2
    92%
    8 Ratings

    Meeting Minutes

    N/A
    0 Ratings
    8.8
    88%
    9 Ratings

    Specifications

    N/A
    0 Ratings
    9.4
    94%
    8 Ratings

    Change orders

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Estimating

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    8.8

    InEight

    88%
    InEight ranks higher in 3/3 features

    Job costing

    N/A
    0 Ratings
    9.0
    90%
    9 Ratings

    Cost calculator

    N/A
    0 Ratings
    8.8
    88%
    10 Ratings

    Bid creation

    N/A
    0 Ratings
    8.7
    87%
    10 Ratings

    Attribute Ratings

    • InEight is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating

    Likelihood to Recommend

    7.0

    ConnectWise Manage

    70%
    111 Ratings
    9.0

    InEight

    90%
    18 Ratings

    Likelihood to Renew

    4.7

    ConnectWise Manage

    47%
    26 Ratings
    6.4

    InEight

    64%
    1 Rating

    Usability

    5.7

    ConnectWise Manage

    57%
    25 Ratings
    8.2

    InEight

    82%
    1 Rating

    Availability

    8.0

    ConnectWise Manage

    80%
    7 Ratings

    InEight

    N/A
    0 Ratings

    Performance

    1.0

    ConnectWise Manage

    10%
    13 Ratings

    InEight

    N/A
    0 Ratings

    Support Rating

    4.6

    ConnectWise Manage

    46%
    32 Ratings
    8.3

    InEight

    83%
    27 Ratings

    Online Training

    5.0

    ConnectWise Manage

    50%
    8 Ratings

    InEight

    N/A
    0 Ratings

    Implementation Rating

    1.0

    ConnectWise Manage

    10%
    8 Ratings
    5.5

    InEight

    55%
    2 Ratings

    Product Scalability

    1.0

    ConnectWise Manage

    10%
    7 Ratings

    InEight

    N/A
    0 Ratings

    Likelihood to Recommend

    ConnectWise Manage

    I really enjoy ConnectWise, it is a massive step forward. The ability to see all departments working towards the same goal and having full visibility on account activity is massive to our business. Only some small tweaks would go a long way to making this even easier for sales managers to keep tabs on active prospects and lead generation.
    Anonymous | TrustRadius Reviewer

    InEight

    My company uses InEight on our largest projects to help us forecast upcoming schedule issues, staffing shortages or overages, and budget problems. On large, years-long projects, I would recommend InEight, because it helps with the organization on both the individual level and project-wide level. It is very good at rolling up the data of many users to get an overall picture of the job and percent complete.
    Anonymous | TrustRadius Reviewer

    Pros

    ConnectWise Manage

    • Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
    • Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
    Alissa Levanway | TrustRadius Reviewer

    InEight

    • Ease of tracking cost throughout the estimate - The software enables the user to quickly pull up reports and verify, crew hours, equipment hours and the total cost of these items. We can look at our labor and equipment budget on a project in a matter of seconds.
    • Pay item and Proposal Screen columns - This enables the user to quickly look at the overall estimate from a cost and margin standpoint. There are a lot of features to choose from in the columns which give the user choices to share in a group setting when reviewing the final bid proposal. some key elements that we like to use are: Total Cost, Margin, Forecast Qty, Subtotal Amount, Subtotal Description, Lock Price, and Rounding Precision.
    • PBS Screen - This screen is a great resource for quick snapshots at direct and indirect costs on a project. We also use subcontractor and vendor status frequently.
    • Job Properties - This is ultimately one of the best features in the software, it lays the groundwork for each project and gives any user the background for the project.
    Chad Opper | TrustRadius Reviewer

    Cons

    ConnectWise Manage

    • I will say the calendar option needs a little bit of work.
    • A calendar that looks more like lets say a Google Calendar would a nice feature.
    • Better Knowledge base section.
    • We attempted to get very good use out of the Knowledge however due to not really being able to organize it and it being very hard to navigate we had to go a different route for our documentation.
    • Possibly adding a cleaner user interface and adding more customization for the organization of companies would help.
    • A better layout for reporting would also be something good to have.
    • The layouts available are so difficult to put together to get what you want out of a report. Virtually makes it impossible to get what you want out of them.
    John Trevino | TrustRadius Reviewer

    InEight

    • We would like to be able to workflow documents without them being restrained or maybe have a view that shows restrained and unrestrained as latest/current. We treat our Project Contractor's "As Received" documents as the latest/current whether we've completed our review or not.
    • We'd like users not to be able to reply to the transmittal system generated email address as emails go into unregistered mail
    • Documents - Comments Register - Request to have Default values available for specific fields
    • When we issue reviewed Contractor documents to Teambinder - External Contacts they are required to download the document, download comments (if applicable) and if we've made redline mark ups click on Red Magnifying glass and print document to PDF (and this won't include any comments made with mark up note). They could end up with 3 separate files per document. Also, on the sent transmittal after you select "Download all Transmittal files" button, the "Download All" button only downloads the documents and the "Download Comments" button doesn't include comments made by redline markup. I don't believe this supports the "single source of truth" and could easily lead to confusion. How can I be confident our minor service providers, third parties, government departments etc. will download and use the correct "as returned" version of the document, for example, if it's a drawing we've assigned review code 2 or 3 too they need the drawing and comments to use. TeamBinder document review options consist of:
    • Download: (mark up a hardcopy scan and upload it as an attachment), Redlines: mark up (red-line) the document and make text comments and Text comments: Click the Add/Edit link in the Comments column to add electronic comments to the documents. Teambinder transmittal "Download Comments" should include ALL comments no matter which combination of review options was used. We don't use redlines as we cannot ask our external recipients to produce their own PDF's.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ConnectWise Manage

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $35 Per Tech Per Month

    ConnectWise Manage Editions & Modules

    Edition
    Subscription$35.001
    1. Per Tech Per Month
    Additional Pricing Details

    InEight

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    InEight Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    ConnectWise Manage

    ConnectWise Manage 4.7
    Based on 26 answers
    ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
    Delano Collins | TrustRadius Reviewer

    InEight

    InEight 6.4
    Based on 1 answer
    Some features with InEight's TeamBinder are worthy of single use, however the review feature and subsequent revision and version numbering could be improved. We will be aiming to roll out the package to encompass our internal documentation in the near future and will be in a better position to judge the usability after that point in time.
    Anonymous | TrustRadius Reviewer

    Usability

    ConnectWise Manage

    ConnectWise Manage 5.7
    Based on 25 answers
    I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
    Wes Jensen | TrustRadius Reviewer

    InEight

    InEight 8.2
    Based on 1 answer
    InEight's TeamBinder is a cloud based service and is therefore accessible from anywhere with an internet connection. All staff members are able to perform any duties required from the office or at home, in the review workflow to get documents to clients and ensuring that the document meets our internal standards for document presentation.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    ConnectWise Manage

    ConnectWise Manage 8.0
    Based on 7 answers
    We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
    Farrell Lusher | TrustRadius Reviewer

    InEight

    No score
    No answers yet
    No answers on this topic

    Performance

    ConnectWise Manage

    ConnectWise Manage 1.0
    Based on 13 answers
    Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
    David Pavuk | TrustRadius Reviewer

    InEight

    No score
    No answers yet
    No answers on this topic

    Support Rating

    ConnectWise Manage

    ConnectWise Manage 4.6
    Based on 32 answers
    The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
    Jennifer Henney | TrustRadius Reviewer

    InEight

    InEight 8.3
    Based on 27 answers
    Support is active, responsive and always there for their customers. Although the first setting of the product is not that complicated, technical team is available to help if any issue detected and if any implementation guidance required. The support interaction with customers is excellent allowing the user to feel free asking anything regarding the InEight functionalities.
    James Gilmour | TrustRadius Reviewer

    Online Training

    ConnectWise Manage

    ConnectWise Manage 5.0
    Based on 8 answers
    We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
    Graham Green | TrustRadius Reviewer

    InEight

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    ConnectWise Manage

    ConnectWise Manage 1.0
    Based on 8 answers
    Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
    Charlie Meyer | TrustRadius Reviewer

    InEight

    InEight 5.5
    Based on 2 answers
    Since the original inception, I have been required to overhaul the system so that it is more user friendly and combines both aspects of our business, documentation and drawings. Being able to control revision and version numbering has been a key struggle that only staff training has been able to mark this as complete.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    ConnectWise Manage

    We reviewed a lot more products than those listed above but in the end, we are told by our business mentors to just pick one and use it - everything has its learning curves. However, all of the other products we tried couldn't even come close to what Connectwise Manage could provide. The information is detailed and a great way to keep track of your techs, your inventory, your support tickets and so much more.
    Daren Anderson, MSIS | TrustRadius Reviewer

    InEight

    The platform has great and responsive features, which are even quite simple to customize. The overall quality of the InEight services is the best on any Construction or Engineering projects. The InEight deployment is wide and available through many different environments and is a very effective tool for project financial transactions management.
    Martin Smith | TrustRadius Reviewer

    Scalability

    ConnectWise Manage

    ConnectWise Manage 1.0
    Based on 7 answers
    ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
    Nicolas Poague | TrustRadius Reviewer

    InEight

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    ConnectWise Manage

    • At this stage in the game, we have been using the Connectwise Manage product for just one year. This basically means we're just getting out of the honeymoon part of the relationship and will now venture into getting our full value out of the software as we also begin to grow our business. We can't report on our ROI yet but we can't see ourselves living without a great PSA tool either.
    • The software has definitely enabled our projects manager to operate with more focus on the project itself, knowing that the finance details will be visible and closely scrutinized by the CFO prior to having an invoice or agreement created.
    Daryn O'Shea | TrustRadius Reviewer

    InEight

    • the positive impact is that it has helped us better gauge staffing and staff jobs appropriately
    • negative impact is that it takes a lot of time for new users to learn the software
    • the positive impact is that many of our clients use it, making collaboration easier with them
    • positive impact is that we can see our percent complete easier
    • positive impact is that it is easier to share documents to our team internally
    Anonymous | TrustRadius Reviewer

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