What users are saying about
Top Rated
244 Ratings
14 Ratings
Top Rated
244 Ratings
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Score 7.6 out of 100
14 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway | TrustRadius Reviewer

InEight

The In Eight software is best suited for large business models that require a lot of information at your fingertips. The program enables larger firms to adequately bid complex projects that require multiple estimators working in the estimate at the same time. The software would be less suited for smaller firms that can put an estimate together in a relatively short period of time by just using an excel spreadsheet. My advice would be that if your company is going to grow above $20 million per year in gross revenue, you should be looking at using some type of estimating program.
Chad Opper | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ConnectWise Manage
7.2
InEight
Organize and prioritize service tickets
ConnectWise Manage
7.4
InEight
Expert directory
ConnectWise Manage
7.3
InEight
Subscription-based notifications
ConnectWise Manage
6.6
InEight
ITSM collaboration and documentation
ConnectWise Manage
6.2
InEight
Ticket creation and submission
ConnectWise Manage
7.9
InEight
Ticket response
ConnectWise Manage
8.0
InEight

Self Help Community

ConnectWise Manage
6.3
InEight
External knowledge base
ConnectWise Manage
6.6
InEight
Internal knowledge base
ConnectWise Manage
6.0
InEight

Multi-Channel Help

ConnectWise Manage
5.8
InEight
Customer portal
ConnectWise Manage
6.9
InEight
IVR
ConnectWise Manage
4.2
InEight
Social integration
ConnectWise Manage
4.0
InEight
Email support
ConnectWise Manage
6.5
InEight
Help Desk CRM integration
ConnectWise Manage
7.6
InEight

Construction Project & Field Management

ConnectWise Manage
InEight
7.7
Plan distribution & viewing
ConnectWise Manage
InEight
8.1
Plan markups & sharing
ConnectWise Manage
InEight
7.3
Issue tracking & punchlists
ConnectWise Manage
InEight
7.6
Photo documentation
ConnectWise Manage
InEight
7.1
Document sharing
ConnectWise Manage
InEight
8.4
RFI tools
ConnectWise Manage
InEight
7.4
Collaboration & approvals
ConnectWise Manage
InEight
7.5
As-built drawings
ConnectWise Manage
InEight
7.6
Mobile app
ConnectWise Manage
InEight
7.9

Estimating

ConnectWise Manage
InEight
8.8
Job costing
ConnectWise Manage
InEight
8.8
Cost calculator
ConnectWise Manage
InEight
8.8
Bid creation
ConnectWise Manage
InEight
8.8

Pros

ConnectWise Manage

  • Manage's GUI is fantastic and easy to use.
  • Makes it very simple to create support tickets and organize them.
  • The different boards in Manage are what really make this product great.
  • Being able to lay everything out and easily organize to our liking is a huge plus!
  • Being customer friendly is another aspect I like.
  • The portal is easy to setup and easy for clients to use.
  • We use this feature heavily as an MSP.
John Trevino | TrustRadius Reviewer

InEight

  • InEight documents allows our organisation to track the progress of workflows, providing timely notification of any delays or bottlenecks.
  • InEight allows us to management scope and cost change with the change management functionality.
  • InEight Document provides excellent integration with Outlook which significantly improves user satisfaction.
Anonymous | TrustRadius Reviewer

Cons

ConnectWise Manage

  • The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
  • More customization would be great especially in the PO emails.
  • The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
  • The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.
Sebastian Abbinanti | TrustRadius Reviewer

InEight

  • We would like to be able to workflow documents without them being restrained or maybe have a view that shows restrained and unrestrained as latest/current. We treat our Project Contractor's "As Received" documents as the latest/current whether we've completed our review or not.
  • We'd like users not to be able to reply to the transmittal system generated email address as emails go into unregistered mail
  • Documents - Comments Register - Request to have Default values available for specific fields
  • When we issue reviewed Contractor documents to Teambinder - External Contacts they are required to download the document, download comments (if applicable) and if we've made redline mark ups click on Red Magnifying glass and print document to PDF (and this won't include any comments made with mark up note). They could end up with 3 separate files per document. Also, on the sent transmittal after you select "Download all Transmittal files" button, the "Download All" button only downloads the documents and the "Download Comments" button doesn't include comments made by redline markup. I don't believe this supports the "single source of truth" and could easily lead to confusion. How can I be confident our minor service providers, third parties, government departments etc. will download and use the correct "as returned" version of the document, for example, if it's a drawing we've assigned review code 2 or 3 too they need the drawing and comments to use. TeamBinder document review options consist of:
  • Download: (mark up a hardcopy scan and upload it as an attachment), Redlines: mark up (red-line) the document and make text comments and Text comments: Click the Add/Edit link in the Comments column to add electronic comments to the documents. Teambinder transmittal "Download Comments" should include ALL comments no matter which combination of review options was used. We don't use redlines as we cannot ask our external recipients to produce their own PDF's.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Manage

ConnectWise Manage 10.0
Based on 23 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins | TrustRadius Reviewer

InEight

InEight 6.4
Based on 1 answer
Some features with InEight's TeamBinder are worthy of single use, however the review feature and subsequent revision and version numbering could be improved. We will be aiming to roll out the package to encompass our internal documentation in the near future and will be in a better position to judge the usability after that point in time.
Anonymous | TrustRadius Reviewer

Usability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 15 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen | TrustRadius Reviewer

InEight

InEight 8.2
Based on 1 answer
InEight's TeamBinder is a cloud based service and is therefore accessible from anywhere with an internet connection. All staff members are able to perform any duties required from the office or at home, in the review workflow to get documents to clients and ensuring that the document meets our internal standards for document presentation.
Anonymous | TrustRadius Reviewer

Reliability and Availability

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Farrell Lusher | TrustRadius Reviewer

InEight

No score
No answers yet
No answers on this topic

Performance

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk | TrustRadius Reviewer

InEight

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Manage

ConnectWise Manage 2.8
Based on 12 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney | TrustRadius Reviewer

InEight

InEight 7.9
Based on 9 answers
InEight have the ServiceNow ticketing system, which should improve the transparency of outstanding issues. However there is an inconsistency in advice within the help desk support staff (Kevin is excellent) and depending on who is handling the issue often our staff need to follow up with the help desk.
Anonymous | TrustRadius Reviewer

Online Training

ConnectWise Manage

ConnectWise Manage 6.2
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green | TrustRadius Reviewer

InEight

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Manage

ConnectWise Manage 1.0
Based on 3 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins | TrustRadius Reviewer

InEight

InEight 5.5
Based on 1 answer
Since the original inception, I have been required to overhaul the system so that it is more user friendly and combines both aspects of our business, documentation and drawings. Being able to control revision and version numbering has been a key struggle that only staff training has been able to mark this as complete.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConnectWise Manage

Our business was formed through the relationship between two separate business owners, one who utilized Labtech RMM products only and myself who had used the Solarwinds RMM product and eventually their Service Desk product. One look at Connectwise manage showed that it was a significantly more developed product at the time, something that would stack up well with the likes of AutoTask. It was an easy decision to transition to the Connectwise line of products and operate in a cohesive environment supported by a single vendor. As we move forward, we are excited to bring on other products that integrate into the Automate product, allowing us to offer additional services to our customers that can be managed and monitored in one location.
Daryn O'Shea | TrustRadius Reviewer

InEight

InEight is cheaper than both. It is more functional than Aconex, but not iTWO. InEight's GUI needs the most work to improve.
Andrew Mehegan | TrustRadius Reviewer

Scalability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague | TrustRadius Reviewer

InEight

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Manage

  • ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
  • Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
  • Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.
Carson Hagan, ITILv3 | TrustRadius Reviewer

InEight

No answers on this topic

Screenshots

Pricing Details

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

InEight

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Manage
7.0
InEight
8.1

Likelihood to Renew

ConnectWise Manage
10.0
InEight
6.4

Usability

ConnectWise Manage
8.0
InEight
8.2

Reliability and Availability

ConnectWise Manage
9.1
InEight

Performance

ConnectWise Manage
8.1
InEight

Support Rating

ConnectWise Manage
2.8
InEight
7.9

Online Training

ConnectWise Manage
6.2
InEight

Implementation Rating

ConnectWise Manage
1.0
InEight
5.5

Scalability

ConnectWise Manage
8.0
InEight

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