Top Rated
244 Ratings
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Score 7.6 out of 100
3 Ratings
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Score 9 out of 100

Likelihood to Recommend

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway | TrustRadius Reviewer

Premier Construction Software

Jonas is well suited for the construction industry and for trades that work in construction. The functionality and features are set up to streamline the processes that take place daily, weekly, and monthly. You are also able to manage the big picture and track your company's information for multiple years, making it a scalable software. Our administration and project managers can streamline work from the field to the office through Jonas and we feel that is one of the biggest benefits to Jonas
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ConnectWise Manage
7.2
Premier Construction Software
Organize and prioritize service tickets
ConnectWise Manage
7.4
Premier Construction Software
Expert directory
ConnectWise Manage
7.3
Premier Construction Software
Subscription-based notifications
ConnectWise Manage
6.6
Premier Construction Software
ITSM collaboration and documentation
ConnectWise Manage
6.2
Premier Construction Software
Ticket creation and submission
ConnectWise Manage
7.9
Premier Construction Software
Ticket response
ConnectWise Manage
7.9
Premier Construction Software

Self Help Community

ConnectWise Manage
6.3
Premier Construction Software
External knowledge base
ConnectWise Manage
6.6
Premier Construction Software
Internal knowledge base
ConnectWise Manage
6.0
Premier Construction Software

Multi-Channel Help

ConnectWise Manage
5.8
Premier Construction Software
Customer portal
ConnectWise Manage
6.9
Premier Construction Software
IVR
ConnectWise Manage
4.2
Premier Construction Software
Social integration
ConnectWise Manage
4.0
Premier Construction Software
Email support
ConnectWise Manage
6.5
Premier Construction Software
Help Desk CRM integration
ConnectWise Manage
7.5
Premier Construction Software

Reporting & Analytics

ConnectWise Manage
Premier Construction Software
7.8
Dashboards
ConnectWise Manage
Premier Construction Software
10.0
Standard reports
ConnectWise Manage
Premier Construction Software
10.0
Custom reports
ConnectWise Manage
Premier Construction Software
5.0
Data exportability
ConnectWise Manage
Premier Construction Software
6.0

Construction Project & Field Management

ConnectWise Manage
Premier Construction Software
9.5
Document sharing
ConnectWise Manage
Premier Construction Software
8.5
Collaboration & approvals
ConnectWise Manage
Premier Construction Software
10.0
Change orders
ConnectWise Manage
Premier Construction Software
10.0

Estimating

ConnectWise Manage
Premier Construction Software
7.0
Job costing
ConnectWise Manage
Premier Construction Software
7.0

Pros

ConnectWise Manage

  • Manage's GUI is fantastic and easy to use.
  • Makes it very simple to create support tickets and organize them.
  • The different boards in Manage are what really make this product great.
  • Being able to lay everything out and easily organize to our liking is a huge plus!
  • Being customer friendly is another aspect I like.
  • The portal is easy to setup and easy for clients to use.
  • We use this feature heavily as an MSP.
John Trevino | TrustRadius Reviewer

Premier Construction Software

  • Job Dashboard gives you a great summary of that job at a glance. I can even pull direct reports based on the fact that there are drill-downs.
  • I can go right to the receipt with the GL report drill-down capabilities.
  • Workflows make the product accessible from anywhere for approval when I have people on the road.
  • Dragging and dropping reports to in AP will then go to documents under the job it is attached to.
Judy Lubben | TrustRadius Reviewer

Cons

ConnectWise Manage

  • The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
  • More customization would be great especially in the PO emails.
  • The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
  • The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.
Sebastian Abbinanti | TrustRadius Reviewer

Premier Construction Software

  • We would love to see the interface continued to be improved visually and made more customizable.
  • We would like a reporting feature for the Sub Pay App automatic email delivery. This will help us keep track of links that are not getting to our subcontractors.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Manage

ConnectWise Manage 10.0
Based on 23 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins | TrustRadius Reviewer

Premier Construction Software

No score
No answers yet
No answers on this topic

Usability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 15 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen | TrustRadius Reviewer

Premier Construction Software

No score
No answers yet
No answers on this topic

Reliability and Availability

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Farrell Lusher | TrustRadius Reviewer

Premier Construction Software

No score
No answers yet
No answers on this topic

Performance

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk | TrustRadius Reviewer

Premier Construction Software

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Manage

ConnectWise Manage 2.7
Based on 12 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney | TrustRadius Reviewer

Premier Construction Software

Premier Construction Software 10.0
Based on 3 answers
They are always quick to answer, and if they can't solve it, they explain why.
Judy Lubben | TrustRadius Reviewer

Online Training

ConnectWise Manage

ConnectWise Manage 6.2
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green | TrustRadius Reviewer

Premier Construction Software

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Manage

ConnectWise Manage 1.0
Based on 3 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins | TrustRadius Reviewer

Premier Construction Software

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Manage

Our business was formed through the relationship between two separate business owners, one who utilized Labtech RMM products only and myself who had used the Solarwinds RMM product and eventually their Service Desk product. One look at Connectwise manage showed that it was a significantly more developed product at the time, something that would stack up well with the likes of AutoTask. It was an easy decision to transition to the Connectwise line of products and operate in a cohesive environment supported by a single vendor. As we move forward, we are excited to bring on other products that integrate into the Automate product, allowing us to offer additional services to our customers that can be managed and monitored in one location.
Daryn O'Shea | TrustRadius Reviewer

Premier Construction Software

We came away from Sage 100. We looked at Computerease and Foundation among a few others. These two were looked at most seriously.
Judy Lubben | TrustRadius Reviewer

Scalability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague | TrustRadius Reviewer

Premier Construction Software

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Manage

  • ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
  • Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
  • Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Premier Construction Software

  • Jonas has positively impacted our Accounts Payable and Receivable department by making tracking and processing organized and streamlined. Previously we were having to track invoices and payments through emails and various formats. We are now able to connect each AP or AR invoice to the job and subcontractor, keep track of the billing due dates, and have all the paperwork generated from Jonas.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Manage Editions & Modules

Additional Pricing Details

Premier Construction Software

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Premier Construction Software Editions & Modules

Edition
Concurrent User License$1991
  1. /user/month
Additional Pricing Details
Our pricing is very straight forward - we only charge you for the initial training fee and the subscription fee. No other hidden fees. We hold ourselves accountable to what we promise, therefore we offer 30 day money back guarantee so you can trial our software at no risk.

Rating Summary

Likelihood to Recommend

ConnectWise Manage
7.0
Premier Construction Software
9.0

Likelihood to Renew

ConnectWise Manage
10.0
Premier Construction Software

Usability

ConnectWise Manage
8.0
Premier Construction Software

Reliability and Availability

ConnectWise Manage
9.1
Premier Construction Software

Performance

ConnectWise Manage
8.1
Premier Construction Software

Support Rating

ConnectWise Manage
2.7
Premier Construction Software
10.0

Online Training

ConnectWise Manage
6.2
Premier Construction Software

Implementation Rating

ConnectWise Manage
1.0
Premier Construction Software

Scalability

ConnectWise Manage
8.0
Premier Construction Software

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