What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
272 Ratings

ConnectWise Manage

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
272 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100
28 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

ConnectWise Manage

ConnectWise is a feature rich and extremely comprehensive solution for ticketing, invoicing, CRM, and IT relations. It does all of these functions exceedingly well, but it falls short on being user friendly. Getting comfortable in the software requires going through a full week of training modules. While these are well made, and do get users off and running, no helpdesk software should require that much training.
Anonymous | TrustRadius Reviewer

Planview LeanKit

Planview LeanKit excels in any scenario where you need to visualize and organize work to be done. You can feasible even use it as a personal to-do application. We use it as a way to keep track of our current topics in management meetings as well as a Scrumban implementation of project management.However, when processes and work is very file- and data-heavy, using Planview LeanKit is less appropriate as there's just not way of doing a sensible file management.
Daniel Schleusener | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ConnectWise Manage
8.1
Planview LeanKit
Organize and prioritize service tickets
ConnectWise Manage
8.3
Planview LeanKit
Expert directory
ConnectWise Manage
8.1
Planview LeanKit
Subscription-based notifications
ConnectWise Manage
7.8
Planview LeanKit
ITSM collaboration and documentation
ConnectWise Manage
7.5
Planview LeanKit
Ticket creation and submission
ConnectWise Manage
8.3
Planview LeanKit
Ticket response
ConnectWise Manage
8.6
Planview LeanKit

Self Help Community

ConnectWise Manage
6.8
Planview LeanKit
External knowledge base
ConnectWise Manage
7.1
Planview LeanKit
Internal knowledge base
ConnectWise Manage
6.5
Planview LeanKit

Multi-Channel Help

ConnectWise Manage
6.0
Planview LeanKit
Customer portal
ConnectWise Manage
7.9
Planview LeanKit
IVR
ConnectWise Manage
6.1
Planview LeanKit
Social integration
ConnectWise Manage
1.2
Planview LeanKit
Email support
ConnectWise Manage
7.7
Planview LeanKit
Help Desk CRM integration
ConnectWise Manage
7.1
Planview LeanKit

Pros

ConnectWise Manage

  • Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
  • Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
Alissa Levanway | TrustRadius Reviewer

Planview LeanKit

  • Okta Integration: We love using SSO for all our SaaS apps, and as new team members join, they can be automatically joined to the appropriate LeanKit boards.
  • Filtering and viewing: Can filter and refine by several fields as well as custom fields. Assigned Users, Tagged, Card Type, Date, etc
  • Their analytics and reporting can be helpful for PMs, especially if they have several teams they oversee.
Anonymous | TrustRadius Reviewer

Cons

ConnectWise Manage

  • I will say the calendar option needs a little bit of work.
  • A calendar that looks more like lets say a Google Calendar would a nice feature.
  • Better Knowledge base section.
  • We attempted to get very good use out of the Knowledge however due to not really being able to organize it and it being very hard to navigate we had to go a different route for our documentation.
  • Possibly adding a cleaner user interface and adding more customization for the organization of companies would help.
  • A better layout for reporting would also be something good to have.
  • The layouts available are so difficult to put together to get what you want out of a report. Virtually makes it impossible to get what you want out of them.
John Trevino | TrustRadius Reviewer

Planview LeanKit

  • The formatting of what they call "cards" could be better. They can be clunky if you have a lot of text in just one.
  • Needs better support for media, attachments.
  • Not the most pretty interface in my opinion, though it works.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Manage

ConnectWise Manage 9.9
Based on 24 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins | TrustRadius Reviewer

Planview LeanKit

Planview LeanKit 7.5
Based on 3 answers
Perfect tool to manage requirement backlog
Anonymous | TrustRadius Reviewer

Usability

ConnectWise Manage

ConnectWise Manage 6.0
Based on 24 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen | TrustRadius Reviewer

Planview LeanKit

Planview LeanKit 8.2
Based on 4 answers
LeanKit isn't the best designed Kanban system I've seen, but overall it's pretty usable. The boards I've used are pretty complex, so it can be difficult to find things. I found that searching and filtering for specific cards was somewhat of a challenge. Dragging a card from one lane to another is kind of a fun way to get things done though.
Nate Dillon | TrustRadius Reviewer

Reliability and Availability

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Farrell Lusher | TrustRadius Reviewer

Planview LeanKit

Planview LeanKit 8.5
Based on 4 answers
Very minimal outages
Anonymous | TrustRadius Reviewer

Performance

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk | TrustRadius Reviewer

Planview LeanKit

Planview LeanKit 8.0
Based on 4 answers
Never experienced major slowness
Anonymous | TrustRadius Reviewer

Support Rating

ConnectWise Manage

ConnectWise Manage 5.3
Based on 23 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney | TrustRadius Reviewer

Planview LeanKit

Planview LeanKit 10.0
Based on 2 answers
It solves all our needs at this time.
Anonymous | TrustRadius Reviewer

Online Training

ConnectWise Manage

ConnectWise Manage 6.2
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green | TrustRadius Reviewer

Planview LeanKit

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Manage

ConnectWise Manage 1.0
Based on 5 answers
Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
Charlie Meyer | TrustRadius Reviewer

Planview LeanKit

Planview LeanKit 7.5
Based on 5 answers
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConnectWise Manage

We have tried other and have found ConnectWise the be the best. It is the most comprehensive, offer the best integrations and did not require a complete overhaul of our work flows. We also found the training to be superb and the support, especially the online chat, to be highly responsive and effective.
Sebastian Abbinanti | TrustRadius Reviewer

Planview LeanKit

I think that LeanKit is very similar to Asana's Kanban feature and Trello, but is much less sleek looking than Asana. Asana's clean and sleek UI makes me enjoy project management much more than LeanKit. It might sound silly that the UI makes so much of a difference to me, but it really does. Trello is also sleeker than LeanKit, but I still prefer Asana because it has more customization options and a better interface. We are actually going to look into switching to ClickUp because we wanted something with a better UI. ClickUp seems to have a great UI with a lot of customization options.
Anonymous | TrustRadius Reviewer

Scalability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague | TrustRadius Reviewer

Planview LeanKit

Planview LeanKit 8.0
Based on 2 answers
Good use cases for small/large teams
Anonymous | TrustRadius Reviewer

Return on Investment

ConnectWise Manage

  • At this stage in the game, we have been using the Connectwise Manage product for just one year. This basically means we're just getting out of the honeymoon part of the relationship and will now venture into getting our full value out of the software as we also begin to grow our business. We can't report on our ROI yet but we can't see ourselves living without a great PSA tool either.
  • The software has definitely enabled our projects manager to operate with more focus on the project itself, knowing that the finance details will be visible and closely scrutinized by the CFO prior to having an invoice or agreement created.
Daryn O'Shea | TrustRadius Reviewer

Planview LeanKit

  • ROI for Planview LeanKit was easily achievable with just a month of setting up.
  • We could rapidly cut down on unnecessary work in all fields.
  • We can easily monitor current the health and input and adjust our capacities as necessary.
  • Value throughput in innovation management has grown.
Daniel Schleusener | TrustRadius Reviewer

Screenshots

Planview LeanKit

Pricing Details

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Manage Editions & Modules

Edition
Subscription$35.001
  1. Per Tech Per Month
Additional Pricing Details

Planview LeanKit

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Planview LeanKit Editions & Modules

Edition
Teams$191
Scaled Teams$291
CustomContact Sales for Quote1
  1. per user, per month
Additional Pricing Details
All editions include unlimited boards. For more details on the different editions, please check out https://www.planview.com/products-solutions/products/leankit/leankit-pricing/

Rating Summary

Likelihood to Recommend

ConnectWise Manage
6.5
Planview LeanKit
7.8

Likelihood to Renew

ConnectWise Manage
9.9
Planview LeanKit
7.5

Usability

ConnectWise Manage
6.0
Planview LeanKit
8.2

Reliability and Availability

ConnectWise Manage
9.1
Planview LeanKit
8.5

Performance

ConnectWise Manage
8.1
Planview LeanKit
8.0

Support Rating

ConnectWise Manage
5.3
Planview LeanKit
10.0

Online Training

ConnectWise Manage
6.2
Planview LeanKit

Implementation Rating

ConnectWise Manage
1.0
Planview LeanKit
7.5

Scalability

ConnectWise Manage
8.0
Planview LeanKit
8.0

Add comparison