What users are saying about
Top Rated
329 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 329 reviews and ratings
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 34 reviews and ratings
Feature Set Ratings
Incident and problem management

7.9
ConnectWise Manage
79%
Microsoft BizTalk
Feature Set Not Supported
N/A
ConnectWise Manage ranks higher in 6/6 features
ConnectWise Manage ranks higher in 6/6 features
Organize and prioritize service tickets

8.1
81%
79 Ratings
N/A
0 Ratings
Expert directory

7.4
74%
45 Ratings
N/A
0 Ratings
Subscription-based notifications

7.5
75%
52 Ratings
N/A
0 Ratings
ITSM collaboration and documentation

8.0
80%
59 Ratings
N/A
0 Ratings
Ticket creation and submission

7.9
79%
79 Ratings
N/A
0 Ratings
Ticket response

8.3
83%
78 Ratings
N/A
0 Ratings
Self Help Community

7.8
ConnectWise Manage
78%
Microsoft BizTalk
Feature Set Not Supported
N/A
ConnectWise Manage ranks higher in 2/2 features
ConnectWise Manage ranks higher in 2/2 features
External knowledge base

8.4
84%
60 Ratings
N/A
0 Ratings
Internal knowledge base

7.2
72%
70 Ratings
N/A
0 Ratings
Multi-Channel Help

7.6
ConnectWise Manage
76%
Microsoft BizTalk
Feature Set Not Supported
N/A
ConnectWise Manage ranks higher in 5/5 features
ConnectWise Manage ranks higher in 5/5 features
Customer portal

7.3
73%
71 Ratings
N/A
0 Ratings
IVR

8.9
89%
18 Ratings
N/A
0 Ratings
Social integration

7.0
70%
25 Ratings
N/A
0 Ratings
Email support

7.8
78%
71 Ratings
N/A
0 Ratings
Help Desk CRM integration

7.2
72%
67 Ratings
N/A
0 Ratings
Attribute Ratings
- ConnectWise Manage is rated higher in 1 area: Usability
- Microsoft BizTalk Server is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

7.0
ConnectWise Manage
70%
111 Ratings
8.7
Microsoft BizTalk
87%
6 Ratings
Likelihood to Renew

4.7
ConnectWise Manage
47%
26 Ratings
Microsoft BizTalk
N/A
0 Ratings
Usability

5.7
ConnectWise Manage
57%
25 Ratings
5.0
Microsoft BizTalk
50%
1 Rating
Availability

8.0
ConnectWise Manage
80%
7 Ratings
Microsoft BizTalk
N/A
0 Ratings
Performance

1.0
ConnectWise Manage
10%
13 Ratings
Microsoft BizTalk
N/A
0 Ratings
Support Rating

4.6
ConnectWise Manage
46%
32 Ratings
9.3
Microsoft BizTalk
93%
4 Ratings
Online Training

5.0
ConnectWise Manage
50%
8 Ratings
Microsoft BizTalk
N/A
0 Ratings
Implementation Rating

1.0
ConnectWise Manage
10%
8 Ratings
Microsoft BizTalk
N/A
0 Ratings
Product Scalability

1.0
ConnectWise Manage
10%
7 Ratings
Microsoft BizTalk
N/A
0 Ratings
Likelihood to Recommend
ConnectWise Manage
I really enjoy ConnectWise, it is a massive step forward. The ability to see all departments working towards the same goal and having full visibility on account activity is massive to our business. Only some small tweaks would go a long way to making this even easier for sales managers to keep tabs on active prospects and lead generation.

Verified User
Consultant in Information Technology
Telecommunications Company, 11-50 employeesMicrosoft BizTalk
BizTalk is well suited as middleware. Where you wish to translate an input file into an output file and send it to some endpoint. In our case, we used it to convert and send files to SAP. In many ways, it very flexible, and you can do almost anything you want with it. In many ways, it's a better solution than your SAP XI or PI as middleware, since it's much less expensive, and allows you do interface with non-SAP systems.

Verified User
Professional in Information Technology
Environmental Services Company, 1001-5000 employeesPros
ConnectWise Manage
- Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
- Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
Purchasing Agent
CIO Solutions, LPInformation Technology and Services, 51-200 employees
Microsoft BizTalk
- It is very user friendly. Users can change rules during run time and change workflow.
- Huge capacity for queueing messages. It supports all types of adapters like Oracle, Salesforce, SMTP, FTP, etc. Also users can built custom adaptors.
- If users want to dynamically deploy their solution without any downtime, this is a perfect solution. BizTalk will be a good fit, especially for public-facing websites.
- Well-proven in the market. I used it when developing a website for Virgin Trains, catering more than 800K user requests per day.
- Helps in load balancing.
Senior Software Engineer
IntraLinksComputer Software, 501-1000 employees
Cons
ConnectWise Manage
- I will say the calendar option needs a little bit of work.
- A calendar that looks more like lets say a Google Calendar would a nice feature.
- Better Knowledge base section.
- We attempted to get very good use out of the Knowledge however due to not really being able to organize it and it being very hard to navigate we had to go a different route for our documentation.
- Possibly adding a cleaner user interface and adding more customization for the organization of companies would help.
- A better layout for reporting would also be something good to have.
- The layouts available are so difficult to put together to get what you want out of a report. Virtually makes it impossible to get what you want out of them.
Director of IT
W3ITComputer & Network Security, 1-10 employees
Microsoft BizTalk
- Microsoft BizTalk is over engineered for some situtations
- Microsoft BizTalk can be frustrating to use as it forces you to use the GUI as opposed to code
- Microsoft BizTalk is very resource intensive to create integrations
Technical Lead
Newell RubbermaidConsumer Goods, 10,001+ employees
Pricing Details
ConnectWise Manage
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$35 Per Tech Per Month
ConnectWise Manage Editions & Modules
Edition
Subscription | $35.001 |
---|
- Per Tech Per Month
Additional Pricing Details
—Microsoft BizTalk
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Microsoft BizTalk Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
ConnectWise Manage
ConnectWise Manage 4.7
Based on 26 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Chief Information Officer
EDTS, LLCComputer & Network Security, 51-200 employees
Microsoft BizTalk
No score
No answers yet
No answers on this topic
Usability
ConnectWise Manage
ConnectWise Manage 5.7
Based on 25 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Chief Anxiety Eliminator
Carefree Technology ManagementInformation Technology and Services, 1-10 employees
Microsoft BizTalk
Microsoft BizTalk 5.0
Based on 1 answer
Microsoft BizTalk is not an intuitive product. It requires many hours of looking through the settings to achieve what you need. Using 3rd party DLLs is a nightmare as you are forced to register them in the GAC of the server and this process is quite cumbersome just to use a DLL.
Technical Lead
Newell RubbermaidConsumer Goods, 10,001+ employees
Reliability and Availability
ConnectWise Manage
ConnectWise Manage 8.0
Based on 7 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
CEO
Stepfar ITComputer & Network Security, 1-10 employees
Microsoft BizTalk
No score
No answers yet
No answers on this topic
Performance
ConnectWise Manage
ConnectWise Manage 1.0
Based on 13 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
Director of Compliance and Efficiency
Trivalent GroupInformation Technology and Services, 51-200 employees
Microsoft BizTalk
No score
No answers yet
No answers on this topic
Support Rating
ConnectWise Manage
ConnectWise Manage 4.6
Based on 32 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Systems Analyst
Netrix ITInformation Technology and Services, 11-50 employees
Microsoft BizTalk
Microsoft BizTalk 9.3
Based on 4 answers
BizTalk Server has been supported for more than 15 years. It is well proven in the market. Microsoft has provided excellent support with technical issues.
Senior Software Engineer
IntraLinksComputer Software, 501-1000 employees
Online Training
ConnectWise Manage
ConnectWise Manage 5.0
Based on 8 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Commercial Manager
Solution IPTelecommunications, 11-50 employees
Microsoft BizTalk
No score
No answers yet
No answers on this topic
Implementation Rating
ConnectWise Manage
ConnectWise Manage 1.0
Based on 8 answers
Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
President
SudoraInformation Technology & Services, 1-10 employees
Microsoft BizTalk
No score
No answers yet
No answers on this topic
Alternatives Considered
ConnectWise Manage
We reviewed a lot more products than those listed above but in the end, we are told by our business mentors to just pick one and use it - everything has its learning curves. However, all of the other products we tried couldn't even come close to what Connectwise Manage could provide. The information is detailed and a great way to keep track of your techs, your inventory, your support tickets and so much more.
President
Big D Technology Solutions, Inc.Information Technology and Services, 1-10 employees
Microsoft BizTalk
BizTalk was selected here mainly because it is easy to integrate to a .NET application (most of them are Web Service, WCF SOAP, WCF REST and Web API) and many backend databases are Microsoft SQL Server. Another benefit is that the monitoring job is easy to set up and centralize with other .NET application monitoring jobs.

Verified User
Analyst in Information Technology
Utilities Company, 5001-10,000 employeesScalability
ConnectWise Manage
ConnectWise Manage 1.0
Based on 7 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
NOC/Design Technician
One2One IncInformation Technology and Services, 11-50 employees
Microsoft BizTalk
No score
No answers yet
No answers on this topic
Return on Investment
ConnectWise Manage
- At this stage in the game, we have been using the Connectwise Manage product for just one year. This basically means we're just getting out of the honeymoon part of the relationship and will now venture into getting our full value out of the software as we also begin to grow our business. We can't report on our ROI yet but we can't see ourselves living without a great PSA tool either.
- The software has definitely enabled our projects manager to operate with more focus on the project itself, knowing that the finance details will be visible and closely scrutinized by the CFO prior to having an invoice or agreement created.
CFO and I.T. Guy
IT Guys, LLCComputer & Network Security, 1-10 employees
Microsoft BizTalk
- A positive impact has been the quicker turnaround time of a part request and that part showing up in SAP using Biztalk as middleware.
- A somewhat negative impact has been the somewhat insufficient error logging/message capture settings that Biztalk provide. This has caused occasional delays when attempted to create parts for the business.
- A somewhat negative impact has been the need to have a specialized developer who understands Biztalk to troubleshoot issues with the Biztalk and SAP interaction when creating parts, and when adding new fields to the parts.

Verified User
Professional in Information Technology
Environmental Services Company, 1001-5000 employees