What users are saying about
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Top Rated
272 Ratings

ConnectWise Manage

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Top Rated
272 Ratings
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Score 7.2 out of 100
512 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

ConnectWise Manage

ConnectWise is a feature rich and extremely comprehensive solution for ticketing, invoicing, CRM, and IT relations. It does all of these functions exceedingly well, but it falls short on being user friendly. Getting comfortable in the software requires going through a full week of training modules. While these are well made, and do get users off and running, no helpdesk software should require that much training.
Anonymous | TrustRadius Reviewer

Microsoft Project

1. Microsoft Projects lacks friendly tutorials to help you get set up quickly.2. Microsoft Project helps to keep track on all the work being done throughout my company by tracking tasks assigned to specific people as well as other objectives3. Create custom calendars to fit your project needs. This is a useful feature if project timelines and task lists are too long and complex to track.
Hunain Ahmed | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ConnectWise Manage
8.1
Microsoft Project
Organize and prioritize service tickets
ConnectWise Manage
8.3
Microsoft Project
Expert directory
ConnectWise Manage
8.1
Microsoft Project
Subscription-based notifications
ConnectWise Manage
7.8
Microsoft Project
ITSM collaboration and documentation
ConnectWise Manage
7.5
Microsoft Project
Ticket creation and submission
ConnectWise Manage
8.3
Microsoft Project
Ticket response
ConnectWise Manage
8.6
Microsoft Project

Self Help Community

ConnectWise Manage
6.8
Microsoft Project
External knowledge base
ConnectWise Manage
7.1
Microsoft Project
Internal knowledge base
ConnectWise Manage
6.5
Microsoft Project

Multi-Channel Help

ConnectWise Manage
6.0
Microsoft Project
Customer portal
ConnectWise Manage
7.9
Microsoft Project
IVR
ConnectWise Manage
6.1
Microsoft Project
Social integration
ConnectWise Manage
1.2
Microsoft Project
Email support
ConnectWise Manage
7.7
Microsoft Project
Help Desk CRM integration
ConnectWise Manage
7.1
Microsoft Project

Project Management

ConnectWise Manage
Microsoft Project
8.0
Task Management
ConnectWise Manage
Microsoft Project
8.5
Resource Management
ConnectWise Manage
Microsoft Project
8.6
Gantt Charts
ConnectWise Manage
Microsoft Project
9.0
Scheduling
ConnectWise Manage
Microsoft Project
8.6
Workflow Automation
ConnectWise Manage
Microsoft Project
7.5
Team Collaboration
ConnectWise Manage
Microsoft Project
7.6
Support for Agile Methodology
ConnectWise Manage
Microsoft Project
7.3
Support for Waterfall Methodology
ConnectWise Manage
Microsoft Project
7.6
Document Management
ConnectWise Manage
Microsoft Project
8.1
Email integration
ConnectWise Manage
Microsoft Project
7.7
Mobile Access
ConnectWise Manage
Microsoft Project
7.0
Timesheet Tracking
ConnectWise Manage
Microsoft Project
7.9
Change request and Case Management
ConnectWise Manage
Microsoft Project
7.7
Budget and Expense Management
ConnectWise Manage
Microsoft Project
8.1

Professional Services Automation

ConnectWise Manage
Microsoft Project
7.9
Quotes/estimates
ConnectWise Manage
Microsoft Project
8.0
Invoicing
ConnectWise Manage
Microsoft Project
7.5
Project & financial reporting
ConnectWise Manage
Microsoft Project
8.2
Integration with accounting software
ConnectWise Manage
Microsoft Project
8.0

Pros

ConnectWise Manage

  • Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
  • Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
Alissa Levanway | TrustRadius Reviewer

Microsoft Project

  • It is part of Office365 subscription. The look and feel is similar to other tools like excel. Helps in creating project plans, Gantt charts, work break down structures etc.
  • Helps in resource allocation and tracking the projects. There is an option to use it to capture timesheets too.
  • Helps project managers in producing weekly status reports and integrates well with other collaboration tools like Skype, sharepoint etc.
Shiva Krishna | TrustRadius Reviewer

Cons

ConnectWise Manage

  • I will say the calendar option needs a little bit of work.
  • A calendar that looks more like lets say a Google Calendar would a nice feature.
  • Better Knowledge base section.
  • We attempted to get very good use out of the Knowledge however due to not really being able to organize it and it being very hard to navigate we had to go a different route for our documentation.
  • Possibly adding a cleaner user interface and adding more customization for the organization of companies would help.
  • A better layout for reporting would also be something good to have.
  • The layouts available are so difficult to put together to get what you want out of a report. Virtually makes it impossible to get what you want out of them.
John Trevino | TrustRadius Reviewer

Microsoft Project

  • Seems overly complicated for users sometimes in using Project and its functionalities
  • Hard to share files for those folks who do not have MS Project, and then have to print out for them
  • Can be confusing since it looks and feels like MS Excel
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Manage

ConnectWise Manage 9.9
Based on 24 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins | TrustRadius Reviewer

Microsoft Project

Microsoft Project 10.0
Based on 2 answers
I like using Microsoft Project. It simplifies building a schedule
Anonymous | TrustRadius Reviewer

Usability

ConnectWise Manage

ConnectWise Manage 6.0
Based on 24 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen | TrustRadius Reviewer

Microsoft Project

Microsoft Project 8.0
Based on 6 answers
Microsoft Project was for many years the reference tool when you were talking about project management software, even if it has some gaps. However, in the last several years, other tools emerged and covered those gaps and are getting more and more users. Microsoft needs to keep up with the trends as they did with adding Project Server. However, that needs a significant rework.
Cristian Bodnarasec | TrustRadius Reviewer

Reliability and Availability

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Farrell Lusher | TrustRadius Reviewer

Microsoft Project

No score
No answers yet
No answers on this topic

Performance

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk | TrustRadius Reviewer

Microsoft Project

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Manage

ConnectWise Manage 5.2
Based on 23 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney | TrustRadius Reviewer

Microsoft Project

Microsoft Project 8.3
Based on 43 answers
I’m giving MS Project an 8 because in general this is a solid scheduling program. It’s definitely designed with the professional in mind, and they have done well preparing the program to integrate with their other Microsoft products. The program is a workhorse so if you have serious scheduling needs then I would highly recommend MS Project.
Matthew Smith | TrustRadius Reviewer

Online Training

ConnectWise Manage

ConnectWise Manage 6.2
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green | TrustRadius Reviewer

Microsoft Project

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Manage

ConnectWise Manage 1.0
Based on 5 answers
Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
Charlie Meyer | TrustRadius Reviewer

Microsoft Project

Microsoft Project 5.0
Based on 2 answers
I wasn't part of it so I don't know
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConnectWise Manage

We have tried other and have found ConnectWise the be the best. It is the most comprehensive, offer the best integrations and did not require a complete overhaul of our work flows. We also found the training to be superb and the support, especially the online chat, to be highly responsive and effective.
Sebastian Abbinanti | TrustRadius Reviewer

Microsoft Project

While many of the above tools are extremely well-versed, Microsoft Project's largest advantage comes from it being related to the largest business productivity company in the world. Project does have its sharing limitations - but regardless, offers one of the most robust tools in the market today. Microsoft Project is built with large-scale projects in mind but is more than up to the task for smaller projects as well. However, there are options available (especially cloud-based options) that may be more fitting for higher-level projects that do not require going into the weeds.
Joshua Melder | TrustRadius Reviewer

Scalability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague | TrustRadius Reviewer

Microsoft Project

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Manage

  • At this stage in the game, we have been using the Connectwise Manage product for just one year. This basically means we're just getting out of the honeymoon part of the relationship and will now venture into getting our full value out of the software as we also begin to grow our business. We can't report on our ROI yet but we can't see ourselves living without a great PSA tool either.
  • The software has definitely enabled our projects manager to operate with more focus on the project itself, knowing that the finance details will be visible and closely scrutinized by the CFO prior to having an invoice or agreement created.
Daryn O'Shea | TrustRadius Reviewer

Microsoft Project

  • Project saved me, as the project manager, countless hours of digging through tickets and schedules to plan everything out. It also saved me time in adjusting the project triangle as needed, since it does so much automatically.
  • It is costly, and since it requires extensive training to master, it's not just the high licensing cost that you need to take into account.
  • The reporting features - even just printing out Gantt charts - makes it far easier to communicate with stakeholders. That means less time for PMs doing all of this manually, and it means less follow-up questions and delays moving forward.
Robert Paul | TrustRadius Reviewer

Screenshots

Microsoft Project

Pricing Details

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Manage Editions & Modules

Edition
Subscription$35.001
  1. Per Tech Per Month
Additional Pricing Details

Microsoft Project

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Project Editions & Modules

Edition
Project Plan 1$101
Project Plan 3$301
Project Plan 5$551
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectWise Manage
6.5
Microsoft Project
8.6

Likelihood to Renew

ConnectWise Manage
9.9
Microsoft Project
10.0

Usability

ConnectWise Manage
6.0
Microsoft Project
8.0

Reliability and Availability

ConnectWise Manage
9.1
Microsoft Project

Performance

ConnectWise Manage
8.1
Microsoft Project

Support Rating

ConnectWise Manage
5.2
Microsoft Project
8.3

Online Training

ConnectWise Manage
6.2
Microsoft Project

Implementation Rating

ConnectWise Manage
1.0
Microsoft Project
5.0

Scalability

ConnectWise Manage
8.0
Microsoft Project

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