ConnectWise Manage vs MindMeister | TrustRadius

What users are saying about

Score 7.6 out of 10

Based on 244 reviews and ratings

Score 8.7 out of 10

Based on 33 reviews and ratings

Feature Rating Comparison

ConnectWise Manage

MindMeister

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

ConnectWise Manage

MindMeister

External knowledge base

Internal knowledge base

ConnectWise Manage

MindMeister

Customer portal

IVR

Social integration

Email support

Help Desk CRM integration

Pros

Manage's GUI is fantastic and easy to use.
Makes it very simple to create support tickets and organize them.
The different boards in Manage are what really make this product great.
Being able to lay everything out and easily organize to our liking is a huge plus!
Being customer friendly is another aspect I like.
The portal is easy to setup and easy for clients to use.
We use this feature heavily as an MSP.

Read full review

Director of IT

W3ITComputer & Network Security, 1-10 employees

View all 100 answers on this topic

The UI is well laid out and easy to use. The workflow makes perfect sense and makes creating tasks a breeze.
The collaboration features make brainstorming not only easy but fun! Everyone enjoys using the tool, which was not the case with other collaboration software we used.
I love being able to get all of my thoughts and ideas on the screen to see them and then be able to connect them in a logical way.

Read full review

Founder & CEO

3Bug MediaMarketing and Advertising, 1-10 employees

View all 12 answers on this topic

Cons

The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
More customization would be great especially in the PO emails.
The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.

Read full review

Sebastian Abbinanti

President

The Isidore GroupInformation Technology and Services, 1-10 employees

View all 100 answers on this topic

I wish collaborators could add comments without having to be given editor privileges. A "Reviewer" role would be helpful.
I would like to be able to toggle note visibility on and off. If there is a way to do it now, I haven't found it. As it is, I have to hover or use the sidebar to see notes.
Two or three times I have seen my nodes spontaneously reverse order in a big map (over their recommended limit). Even so, they are working on tracking the issue down.

Read full review

Founder and Lead Researcher

Two StewardsPublishing, 1-10 employees

View all 12 answers on this topic

Likelihood to Renew

ConnectWise Manage 10.0

Based on 23 answers

ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.

Read full review

Chief Information Officer

EDTS, LLCComputer & Network Security, 51-200 employees

View all 23 answers on this topic

No score

No answers yet

No answers on this topic

Usability

ConnectWise Manage 8.0

Based on 15 answers

I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10

Read full review

Chief Anxiety Eliminator

Carefree Technology ManagementInformation Technology and Services, 1-10 employees

View all 15 answers on this topic

No score

No answers yet

No answers on this topic

Reliability and Availability

ConnectWise Manage 9.1

Based on 3 answers

We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.

Read full review

CEO

Stepfar ITComputer & Network Security, 1-10 employees

View all 3 answers on this topic

No score

No answers yet

No answers on this topic

Performance

ConnectWise Manage 8.1

Based on 6 answers

Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.

Read full review

Director of Compliance and Efficiency

Trivalent GroupInformation Technology and Services, 51-200 employees

View all 6 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

ConnectWise Manage 2.8

Based on 12 answers

The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."

Read full review

Jennifer Henney

Systems Analyst

Netrix ITInformation Technology and Services, 11-50 employees

View all 12 answers on this topic

MindMeister 10.0

Based on 2 answers

Never had an issue with customer support, though we never really needed anything major as far as technical help. I do not believe they offer 24 hour customer support but we don't need it as MindMeister is not the type of tool we need need 24 hour a day support for. Overall, very happy with the level of support.

Read full review

Founder & CEO

3Bug MediaMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Online Training

ConnectWise Manage 6.2

Based on 7 answers

We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.

Read full review

Commercial Manager

Solution IPTelecommunications, 11-50 employees

View all 7 answers on this topic

No score

No answers yet

No answers on this topic

Implementation Rating

ConnectWise Manage 1.0

Based on 3 answers

Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)

Read full review

Chief Information Officer

EDTS, LLCComputer & Network Security, 51-200 employees

View all 3 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

Our business was formed through the relationship between two separate business owners, one who utilized Labtech RMM products only and myself who had used the Solarwinds RMM product and eventually their Service Desk product. One look at Connectwise manage showed that it was a significantly more developed product at the time, something that would stack up well with the likes of AutoTask. It was an easy decision to transition to the Connectwise line of products and operate in a cohesive environment supported by a single vendor. As we move forward, we are excited to bring on other products that integrate into the Automate product, allowing us to offer additional services to our customers that can be managed and monitored in one location.

Read full review

CFO and I.T. Guy

IT Guys, LLCComputer & Network Security, 1-10 employees

View all 100 answers on this topic

I have also used LucidChart and Google Draw to create mind maps and concept maps in the past. I think that MindMeister is by far the cleanest and most user friendly of the three. Google Draw does not have anywhere near the same functionality. LucidChart tends to be clunky and the options to create your map are not always clear and intuitive.

Read full review

Sarah Ciras Rousseau

High School Special Educator

Landmark SchoolEducation Management, 51-200 employees

View all 12 answers on this topic

Scalability

ConnectWise Manage 8.0

Based on 6 answers

ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.

Read full review

NOC/Design Technician

One2One IncInformation Technology and Services, 11-50 employees

View all 6 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.

Read full review

Carson Hagan, ITILv3

Director Managed Services

LightWire, IncInformation Technology and Services, 11-50 employees

View all 100 answers on this topic

The most positive result of using MindMeister is a visualization of each step in work and connections between different nodes(ideas, steps).
This greatly simplifies the work, especially collaborative work, since it is easier to show it once than to explain things many times.
Negative impact: lack of offline desktop version.

Read full review

Miroslav Bobryshev

3D Asset Artist / 3D Generalist

Main Road|PostMotion Pictures and Film, 11-50 employees

View all 12 answers on this topic

Screenshots

See All (5) ConnectWise Manage Screenshots

See All (6) MindMeister Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

ConnectWise Manage Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

MindMeister Editions & Modules

Edition

Personal	4.99¹
Pro	8.25¹
Business	12.49¹

per user per month

Additional Pricing Details

MindMeister offers 6-monthly and yearly subscriptions. Discounts for educational users and non-profit organizations are also available.

Rating Summary

ConnectWise Manage

MindMeister

ConnectWise Manage

MindMeister

ConnectWise Manage

MindMeister

ConnectWise Manage

MindMeister

ConnectWise Manage

MindMeister

ConnectWise Manage

MindMeister

ConnectWise Manage

MindMeister

ConnectWise Manage

MindMeister

ConnectWise Manage

MindMeister

Add comparison