What users are saying about
Top Rated
244 Ratings
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Top Rated
958 Ratings
Top Rated
244 Ratings
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Score 7.6 out of 100

Procore

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Top Rated
958 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway | TrustRadius Reviewer

Procore

Procore is attempting to be an attractive solution to GCs, Owners, and Specialty Contractors. It has tools that address many of the specific needs for each type of company. The financials are designed to incorporate a total contract value budget and those that cost budget may need to adjust their budgeting to utilize Procore's financial tools. This is most visible during the change order process. Field productivity and time tracking works pretty well for those that self-perform and need a time-tracking solution. This tool is not nearly as robust as some of the stand alone solutions, but again, it is part of Procore's single solution. The time reporting feature can be coerced into producing a printable weekly "timecard", but there is no way to get the individuals signature to accompany that timecard without dramatically increasing the physical print out size of the timecard. Individuals can electronically sign their timecards on their own smartphones. The submittal tool workflow is by far my favorite. The tool tracks a step by step flow of accountability that is very clear and easy to customize. RFIs are easy to use and an email reply will be automatically uploaded as an RFI response. The drawings tool needs work.
Richard Bernot | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ConnectWise Manage
7.2
Procore
Organize and prioritize service tickets
ConnectWise Manage
7.4
Procore
Expert directory
ConnectWise Manage
7.3
Procore
Subscription-based notifications
ConnectWise Manage
6.6
Procore
ITSM collaboration and documentation
ConnectWise Manage
6.2
Procore
Ticket creation and submission
ConnectWise Manage
7.9
Procore
Ticket response
ConnectWise Manage
8.0
Procore

Self Help Community

ConnectWise Manage
6.3
Procore
External knowledge base
ConnectWise Manage
6.6
Procore
Internal knowledge base
ConnectWise Manage
6.0
Procore

Multi-Channel Help

ConnectWise Manage
5.8
Procore
Customer portal
ConnectWise Manage
6.9
Procore
IVR
ConnectWise Manage
4.2
Procore
Social integration
ConnectWise Manage
4.0
Procore
Email support
ConnectWise Manage
6.5
Procore
Help Desk CRM integration
ConnectWise Manage
7.6
Procore

Payroll Management

ConnectWise Manage
Procore
3.6
Support for external payroll vendors
ConnectWise Manage
Procore
3.6

Reporting & Analytics

ConnectWise Manage
Procore
5.3
Dashboards
ConnectWise Manage
Procore
6.2
Standard reports
ConnectWise Manage
Procore
4.9
Custom reports
ConnectWise Manage
Procore
3.7
Data exportability
ConnectWise Manage
Procore
6.5

Construction Project & Field Management

ConnectWise Manage
Procore
7.4
Plan distribution & viewing
ConnectWise Manage
Procore
8.8
Plan markups & sharing
ConnectWise Manage
Procore
8.3
Issue tracking & punchlists
ConnectWise Manage
Procore
8.1
Photo documentation
ConnectWise Manage
Procore
8.9
Jobsite reports
ConnectWise Manage
Procore
8.3
Document sharing
ConnectWise Manage
Procore
8.4
RFI tools
ConnectWise Manage
Procore
8.3
Collaboration & approvals
ConnectWise Manage
Procore
7.8
As-built drawings
ConnectWise Manage
Procore
5.7
Mobile app
ConnectWise Manage
Procore
8.3
Submittal design and management
ConnectWise Manage
Procore
5.4
Meeting Minutes
ConnectWise Manage
Procore
7.3
Specifications
ConnectWise Manage
Procore
4.9
Change orders
ConnectWise Manage
Procore
4.9

Estimating

ConnectWise Manage
Procore
4.5
Bid creation
ConnectWise Manage
Procore
4.5

Pros

ConnectWise Manage

  • Manage's GUI is fantastic and easy to use.
  • Makes it very simple to create support tickets and organize them.
  • The different boards in Manage are what really make this product great.
  • Being able to lay everything out and easily organize to our liking is a huge plus!
  • Being customer friendly is another aspect I like.
  • The portal is easy to setup and easy for clients to use.
  • We use this feature heavily as an MSP.
John Trevino | TrustRadius Reviewer

Procore

  • Helps to create submittal logs from specs with less input from PMs.
  • Helps to label and organize uploaded plans and specs without a lot of input from PMs.
  • Tracks changes in commitments (subs and purchase orders).
  • Works with clients to customize.
  • Training.
  • Responsiveness to improvement suggestions from clients.
  • Involves end users in planning for future product rollouts and tool improvements.
  • The mobile app is easy to use.
Che Odom | TrustRadius Reviewer

Cons

ConnectWise Manage

  • The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
  • More customization would be great especially in the PO emails.
  • The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
  • The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.
Sebastian Abbinanti | TrustRadius Reviewer

Procore

  • Some of our smaller subcontractors find the invoicing a bit cumbersome on their end (particularly those that are less computer-literate).
  • Terms and/or places where you perform different tasks sometimes change (and throw us off for a minute).
  • As with any software, there's a reliance on the data being input correctly initially, in order to be able to pull back out what you need.
Katy Calamusa | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Manage

ConnectWise Manage 10.0
Based on 23 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins | TrustRadius Reviewer

Procore

Procore 9.3
Based on 35 answers
Procore has become integral to our business. There are no comprehensive solutions that could step in and fill the role. We have invested a significant amount of time fleshing out our Procore database. If we did not renew, that time investment would be lost. We have not identified a viable solution to the challenges Procore solves. Procore is dedicated to continually supporting Procore. We have invested in Procore as it is today and also what it is likely to become in the future.
Richard Bernot | TrustRadius Reviewer

Usability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 15 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen | TrustRadius Reviewer

Procore

Procore 8.4
Based on 35 answers
Procore offers ease of use, great training, winning customer support and constant improvements and upgrades to make the system better.
Danielle Manchion | TrustRadius Reviewer

Reliability and Availability

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Farrell Lusher | TrustRadius Reviewer

Procore

Procore 9.3
Based on 8 answers
Procore has great uptime.
Josh Gianni | TrustRadius Reviewer

Performance

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk | TrustRadius Reviewer

Procore

Procore 8.6
Based on 8 answers
Typically Procore is very fast to use. Occasionally there are hiccups.
Josh Gianni | TrustRadius Reviewer

Support Rating

ConnectWise Manage

ConnectWise Manage 2.8
Based on 12 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney | TrustRadius Reviewer

Procore

Procore 8.4
Based on 41 answers
Any time I have had to use support, it has been a great experience. The chat feature is super convenient. If chat support can't help for whatever reason, they transfer it a support tech and you get an email with the issue and who is working on it. I have always found that they keep in contact regarding any issue and follow up once it is resolved.
Shilo Kriegel | TrustRadius Reviewer

In-Person Training

ConnectWise Manage

No score
No answers yet
No answers on this topic

Procore

Procore 9.1
Based on 2 answers
Excellent Training, went over the sections we needed most.
Josh Gianni | TrustRadius Reviewer

Online Training

ConnectWise Manage

ConnectWise Manage 6.2
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green | TrustRadius Reviewer

Procore

Procore 8.2
Based on 8 answers
Good videos for a quick start into Procore.
Josh Gianni | TrustRadius Reviewer

Implementation Rating

ConnectWise Manage

ConnectWise Manage 1.0
Based on 3 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins | TrustRadius Reviewer

Procore

Procore 7.9
Based on 103 answers
The hardest part about the implementation of Procore was getting all of our subcontractors uploaded into Procore and getting the correct contacts in for bidding. All of this information was with different people throughout our company, so getting it all into Procore and making sure it was correct was quite a challenge and caused the most growing pains for us. It was one of the reasons we had to wait to implement bidding because we couldn’t take the risk of sending out RFPs to people that weren’t correct or weren’t going to use Procore.
Sarah Hall | TrustRadius Reviewer

Alternatives Considered

ConnectWise Manage

Our business was formed through the relationship between two separate business owners, one who utilized Labtech RMM products only and myself who had used the Solarwinds RMM product and eventually their Service Desk product. One look at Connectwise manage showed that it was a significantly more developed product at the time, something that would stack up well with the likes of AutoTask. It was an easy decision to transition to the Connectwise line of products and operate in a cohesive environment supported by a single vendor. As we move forward, we are excited to bring on other products that integrate into the Automate product, allowing us to offer additional services to our customers that can be managed and monitored in one location.
Daryn O'Shea | TrustRadius Reviewer

Procore

Prolog was not as advanced as Procore when we did our Demo of both products in 2015. The web interface was not as user friendly for Prolog as it was for Procore. It seemed like Prolog was playing catch up to Procore. Procore has continued to change in the 3 plus years we have been using them. They are constantly adding new features and improving existing features.
David Wilson | TrustRadius Reviewer

Scalability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague | TrustRadius Reviewer

Procore

Procore 9.5
Based on 8 answers
Very easy to scale up or down
Josh Gianni | TrustRadius Reviewer

Return on Investment

ConnectWise Manage

  • ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
  • Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
  • Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Procore

  • change Orders. The Change Event tool captures all possible changes on the project. We use this to organize, communicate and decide. We have been able to capture a lot of dollars by using this process.
  • Efficiency. We have been able to have fewer office staff to manage the amount of project/$ we run through Procore. We use custom forms too to produce all the various documents our customers require for payment and it has cut our billing time down greatly.
David Turner | TrustRadius Reviewer

Screenshots

Procore

Pricing Details

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Manage Editions & Modules

Additional Pricing Details

Procore

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Procore Editions & Modules

Edition
Project Management$3751
Project Management + Financial Management$5491
  1. per year
Additional Pricing Details
Pricing for the Custom Bundle available by quote from the vendor.

Rating Summary

Likelihood to Recommend

ConnectWise Manage
7.0
Procore
8.5

Likelihood to Renew

ConnectWise Manage
10.0
Procore
9.3

Usability

ConnectWise Manage
8.0
Procore
8.4

Reliability and Availability

ConnectWise Manage
9.1
Procore
9.3

Performance

ConnectWise Manage
8.1
Procore
8.6

Support Rating

ConnectWise Manage
2.8
Procore
8.4

In-Person Training

ConnectWise Manage
Procore
9.1

Online Training

ConnectWise Manage
6.2
Procore
8.2

Implementation Rating

ConnectWise Manage
1.0
Procore
7.9

Scalability

ConnectWise Manage
8.0
Procore
9.5

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