What users are saying about
Top Rated
331 Ratings
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Top Rated
1143 Ratings
Top Rated
331 Ratings
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Score 7.8 out of 100

Procore

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Top Rated
1143 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Feature Set Ratings

    Incident and problem management

    7.9

    ConnectWise Manage

    79%

    Procore

    Feature Set Not Supported
    N/A
    ConnectWise Manage ranks higher in 6/6 features

    Organize and prioritize service tickets

    8.1
    81%
    79 Ratings
    N/A
    0 Ratings

    Expert directory

    7.4
    74%
    45 Ratings
    N/A
    0 Ratings

    Subscription-based notifications

    7.5
    75%
    52 Ratings
    N/A
    0 Ratings

    ITSM collaboration and documentation

    8.0
    80%
    59 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    7.9
    79%
    79 Ratings
    N/A
    0 Ratings

    Ticket response

    8.3
    83%
    78 Ratings
    N/A
    0 Ratings

    Self Help Community

    7.8

    ConnectWise Manage

    78%

    Procore

    Feature Set Not Supported
    N/A
    ConnectWise Manage ranks higher in 2/2 features

    External knowledge base

    8.4
    84%
    60 Ratings
    N/A
    0 Ratings

    Internal knowledge base

    7.2
    72%
    70 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    7.6

    ConnectWise Manage

    76%

    Procore

    Feature Set Not Supported
    N/A
    ConnectWise Manage ranks higher in 5/5 features

    Customer portal

    7.3
    73%
    71 Ratings
    N/A
    0 Ratings

    IVR

    8.9
    89%
    18 Ratings
    N/A
    0 Ratings

    Social integration

    7.0
    70%
    25 Ratings
    N/A
    0 Ratings

    Email support

    7.8
    78%
    71 Ratings
    N/A
    0 Ratings

    Help Desk CRM integration

    7.2
    72%
    67 Ratings
    N/A
    0 Ratings

    Human Resource Management

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    7.4

    Procore

    74%
    Procore ranks higher in 1/1 features

    Compliance data (COBRA, OSHA, etc.)

    N/A
    0 Ratings
    7.4
    74%
    34 Ratings

    Payroll Management

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    6.7

    Procore

    67%
    Procore ranks higher in 1/1 features

    Support for external payroll vendors

    N/A
    0 Ratings
    6.7
    67%
    36 Ratings

    Reporting & Analytics

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    8.0

    Procore

    80%
    Procore ranks higher in 4/4 features

    Dashboards

    N/A
    0 Ratings
    7.7
    77%
    124 Ratings

    Standard reports

    N/A
    0 Ratings
    8.1
    81%
    128 Ratings

    Custom reports

    N/A
    0 Ratings
    7.9
    79%
    125 Ratings

    Data exportability

    N/A
    0 Ratings
    8.1
    81%
    119 Ratings

    Construction Project & Field Management

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    8.4

    Procore

    84%
    Procore ranks higher in 14/14 features

    Plan distribution & viewing

    N/A
    0 Ratings
    8.8
    88%
    654 Ratings

    Plan markups & sharing

    N/A
    0 Ratings
    8.5
    85%
    629 Ratings

    Issue tracking & punchlists

    N/A
    0 Ratings
    8.3
    83%
    612 Ratings

    Photo documentation

    N/A
    0 Ratings
    8.8
    88%
    661 Ratings

    Jobsite reports

    N/A
    0 Ratings
    8.6
    86%
    625 Ratings

    Document sharing

    N/A
    0 Ratings
    8.4
    84%
    673 Ratings

    RFI tools

    N/A
    0 Ratings
    9.0
    90%
    643 Ratings

    Collaboration & approvals

    N/A
    0 Ratings
    8.3
    83%
    622 Ratings

    As-built drawings

    N/A
    0 Ratings
    8.1
    81%
    119 Ratings

    Mobile app

    N/A
    0 Ratings
    8.2
    82%
    639 Ratings

    Submittal design and management

    N/A
    0 Ratings
    8.4
    84%
    142 Ratings

    Meeting Minutes

    N/A
    0 Ratings
    7.9
    79%
    135 Ratings

    Specifications

    N/A
    0 Ratings
    8.3
    83%
    141 Ratings

    Change orders

    N/A
    0 Ratings
    8.0
    80%
    113 Ratings

    Estimating

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    7.3

    Procore

    73%
    Procore ranks higher in 2/2 features

    Job costing

    N/A
    0 Ratings
    7.1
    71%
    60 Ratings

    Bid creation

    N/A
    0 Ratings
    7.6
    76%
    64 Ratings

    Attribute Ratings

    • Procore is rated higher in 9 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Performance, Support Rating, Online Training, Implementation Rating, Product Scalability

    Likelihood to Recommend

    7.0

    ConnectWise Manage

    70%
    111 Ratings
    9.0

    Procore

    90%
    787 Ratings

    Likelihood to Renew

    4.7

    ConnectWise Manage

    47%
    26 Ratings
    9.7

    Procore

    97%
    61 Ratings

    Usability

    5.7

    ConnectWise Manage

    57%
    25 Ratings
    9.0

    Procore

    90%
    49 Ratings

    Availability

    8.0

    ConnectWise Manage

    80%
    7 Ratings
    9.4

    Procore

    94%
    22 Ratings

    Performance

    1.0

    ConnectWise Manage

    10%
    13 Ratings
    8.9

    Procore

    89%
    22 Ratings

    Support Rating

    4.6

    ConnectWise Manage

    46%
    32 Ratings
    9.2

    Procore

    92%
    99 Ratings

    In-Person Training

    ConnectWise Manage

    N/A
    0 Ratings
    6.3

    Procore

    63%
    4 Ratings

    Online Training

    5.0

    ConnectWise Manage

    50%
    8 Ratings
    8.0

    Procore

    80%
    12 Ratings

    Implementation Rating

    1.0

    ConnectWise Manage

    10%
    8 Ratings
    9.2

    Procore

    92%
    213 Ratings

    Product Scalability

    1.0

    ConnectWise Manage

    10%
    7 Ratings
    8.9

    Procore

    89%
    14 Ratings

    Likelihood to Recommend

    ConnectWise Manage

    I really enjoy ConnectWise, it is a massive step forward. The ability to see all departments working towards the same goal and having full visibility on account activity is massive to our business. Only some small tweaks would go a long way to making this even easier for sales managers to keep tabs on active prospects and lead generation.
    Anonymous | TrustRadius Reviewer

    Procore

    To adapt to Procore features working concepts is an easy and flexible capability that allows free access to all the project data and the distribution of reports across the entire team's professionals is quick and very simple. The tool also gives the ability to budget and plan the project resources and the expense management functions on Procore are excellent.
    Diana Smith | TrustRadius Reviewer

    Pros

    ConnectWise Manage

    • Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
    • Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
    Alissa Levanway | TrustRadius Reviewer

    Procore

    • Submittals, Easily able to track and keep a running record of documentation.
    • RFI's ability to track costs and impacts to the project in one useful tool.
    • Keeping all items for a job in one location. I love that Procore is my one-stop shopping for all items related to my project.
    Damjan Bates | TrustRadius Reviewer

    Cons

    ConnectWise Manage

    • I will say the calendar option needs a little bit of work.
    • A calendar that looks more like lets say a Google Calendar would a nice feature.
    • Better Knowledge base section.
    • We attempted to get very good use out of the Knowledge however due to not really being able to organize it and it being very hard to navigate we had to go a different route for our documentation.
    • Possibly adding a cleaner user interface and adding more customization for the organization of companies would help.
    • A better layout for reporting would also be something good to have.
    • The layouts available are so difficult to put together to get what you want out of a report. Virtually makes it impossible to get what you want out of them.
    John Trevino | TrustRadius Reviewer

    Procore

    • Downloading drawing sets sometimes involves an extra step that holds up the process
    • The dashboard is simplistic to the point that I don't feel like I am getting enough information about a specific project from the get-go
    • Granting access to a project on Procore is not very straightforward as a consultant- restrictions sometimes cause hold-ups
    Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

    Pricing Details

    ConnectWise Manage

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $35 Per Tech Per Month

    ConnectWise Manage Editions & Modules

    Edition
    Subscription$35.001
    1. Per Tech Per Month
    Additional Pricing Details

    Procore

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Procore Editions & Modules

    Edition
    Project Management$4,5001
    Project Management + Financial Management$6,5881
    Custom BundleCustom Quote
    1. annually
    2. none
    Additional Pricing Details
    Pricing shown is for organizations running $3M or less in construction volume each year.

    Likelihood to Renew

    ConnectWise Manage

    ConnectWise Manage 4.7
    Based on 26 answers
    ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
    Delano Collins | TrustRadius Reviewer

    Procore

    Procore 9.7
    Based on 61 answers
    We will undoubtedly renew Procore as it has proven itself to be a means to better track and improve upon our efficiency and communications between job sites and their project managers as well as all other departments. Procore has made an incredible impact on how we, as a company, do our job on all levels; it is one of our most powerful and effective resources.
    Cody Gordon | TrustRadius Reviewer

    Usability

    ConnectWise Manage

    ConnectWise Manage 5.7
    Based on 25 answers
    I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
    Wes Jensen | TrustRadius Reviewer

    Procore

    Procore 9.0
    Based on 49 answers
    90% of Procore is very intuitive and any user can pick it up and go. There are a few elements, more so on the Financials side that need some prior knowledge of systems in order to understand how and why it functions as it does. Once this is understood, it flows effortlessly
    Jason Glover | TrustRadius Reviewer

    Reliability and Availability

    ConnectWise Manage

    ConnectWise Manage 8.0
    Based on 7 answers
    We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
    Farrell Lusher | TrustRadius Reviewer

    Procore

    Procore 9.4
    Based on 22 answers
    If you are working in an area with little to no signal, Procore will still allow you to get in the system and use it fully and will then update once you are at a place with a strong enough signal. Whether it be with wifi or LTE cell phone reception.
    Austin Tuck | TrustRadius Reviewer

    Performance

    ConnectWise Manage

    ConnectWise Manage 1.0
    Based on 13 answers
    Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
    David Pavuk | TrustRadius Reviewer

    Procore

    Procore 8.9
    Based on 22 answers
    For the most part Procore is very responsive. However there are times when it's a little slow but it's minimal.
    Phillip Li | TrustRadius Reviewer

    Support Rating

    ConnectWise Manage

    ConnectWise Manage 4.6
    Based on 32 answers
    The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
    Jennifer Henney | TrustRadius Reviewer

    Procore

    Procore 9.2
    Based on 99 answers
    Procore does have a feedback forum where you can suggest new or modified functionality. They also have support chat that you can utilize to get immediate responses.The feedback forum is great, but sometimes it feels like the development is slow or stalled on suggestions. The chat function is pretty good and the reps are knowledgeable. If they are unable to answer my question they follow-up through email very quickly. I am very satisfied with Procore's support. As a Procore customer you are also assigned to a Procore Customer Success team. I haven't had to reach out to them very much, but if I need to escalate an issue they are always available. I don't give support a 10 because of the slow or ambiguous responses I have received through the feedback forum. Procore also provides a "community" forum where you can reach out to other users to answer any questions you might have
    Richard Bernot | TrustRadius Reviewer

    In-Person Training

    ConnectWise Manage

    No score
    No answers yet
    No answers on this topic

    Procore

    Procore 6.3
    Based on 4 answers
    Procore's Implementation Team does a great job of ensuring users are confident in using the system. They run through a process of training sessions based on the tools you have purchased, and lay ou ta plan to help the power users configure the tool to suit the company's needs. They provide useful resources for certifications, support and ongoing training as well.
    Jason Glover | TrustRadius Reviewer

    Online Training

    ConnectWise Manage

    ConnectWise Manage 5.0
    Based on 8 answers
    We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
    Graham Green | TrustRadius Reviewer

    Procore

    Procore 8.0
    Based on 12 answers
    Procore's certification program and focused how-to training videos allowed for easy training that did not feel overwhelming. The way the certification programs were broken up into small parts made it seem much less daunting to complete. The training feels focused and does not overload users with too much information all at once.
    Cody Gordon | TrustRadius Reviewer

    Implementation Rating

    ConnectWise Manage

    ConnectWise Manage 1.0
    Based on 8 answers
    Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
    Charlie Meyer | TrustRadius Reviewer

    Procore

    Procore 9.2
    Based on 213 answers
    The hardest part about the implementation of Procore was getting all of our subcontractors uploaded into Procore and getting the correct contacts in for bidding. All of this information was with different people throughout our company, so getting it all into Procore and making sure it was correct was quite a challenge and caused the most growing pains for us. It was one of the reasons we had to wait to implement bidding because we couldn’t take the risk of sending out RFPs to people that weren’t correct or weren’t going to use Procore.
    Sarah Hall | TrustRadius Reviewer

    Alternatives Considered

    ConnectWise Manage

    We reviewed a lot more products than those listed above but in the end, we are told by our business mentors to just pick one and use it - everything has its learning curves. However, all of the other products we tried couldn't even come close to what Connectwise Manage could provide. The information is detailed and a great way to keep track of your techs, your inventory, your support tickets and so much more.
    Daren Anderson, MSIS | TrustRadius Reviewer

    Procore

    Procore has all of the functionality of this software and more. I do not think it is even fair to compare the two seeing that Procore is able to do much more. Official drawings and documents are critical to keep organized and in order, which Procore does seamlessly and intelligently.
    Chance Wood | TrustRadius Reviewer

    Scalability

    ConnectWise Manage

    ConnectWise Manage 1.0
    Based on 7 answers
    ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
    Nicolas Poague | TrustRadius Reviewer

    Procore

    Procore 8.9
    Based on 14 answers
    once in awhile Procore is down for a period of time, its frustrating when it happens but doesn't tend to last long.
    Ariana Marsiglia | TrustRadius Reviewer

    Return on Investment

    ConnectWise Manage

    • At this stage in the game, we have been using the Connectwise Manage product for just one year. This basically means we're just getting out of the honeymoon part of the relationship and will now venture into getting our full value out of the software as we also begin to grow our business. We can't report on our ROI yet but we can't see ourselves living without a great PSA tool either.
    • The software has definitely enabled our projects manager to operate with more focus on the project itself, knowing that the finance details will be visible and closely scrutinized by the CFO prior to having an invoice or agreement created.
    Daryn O'Shea | TrustRadius Reviewer

    Procore

    • We've definitely become more efficient since using Procore. We were previously doing everything via Excel spreadsheets or Word documents. Now most of our operational processes are through Procore.
    • We save time in the field and in the office as there is now a flow of activities so everyone is on the same page.
    • We manage more projects (whether they are in construction or in bidding stage) more effectively because now we have one place to manage all aspects of it.
    Darlene Moore | TrustRadius Reviewer

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