Top Rated
244 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.8 out of 100

Likelihood to Recommend

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

WorkFusion Intelligent Automation Cloud is well suited for processes with large volume and high handling time.The processes need to be rule based for maximum benefits.This tool is good for processes which involve high document processing.Processes which are dependent on SAP are good suitors for WorkFusion Intelligent Automation Cloud as it has supported SAP automation from its early stages.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ConnectWise Manage
7.2
WorkFusion Intelligent Automation Cloud
Organize and prioritize service tickets
ConnectWise Manage
7.4
WorkFusion Intelligent Automation Cloud
Expert directory
ConnectWise Manage
7.3
WorkFusion Intelligent Automation Cloud
Subscription-based notifications
ConnectWise Manage
6.6
WorkFusion Intelligent Automation Cloud
ITSM collaboration and documentation
ConnectWise Manage
6.2
WorkFusion Intelligent Automation Cloud
Ticket creation and submission
ConnectWise Manage
7.9
WorkFusion Intelligent Automation Cloud
Ticket response
ConnectWise Manage
7.9
WorkFusion Intelligent Automation Cloud

Self Help Community

ConnectWise Manage
6.3
WorkFusion Intelligent Automation Cloud
External knowledge base
ConnectWise Manage
6.6
WorkFusion Intelligent Automation Cloud
Internal knowledge base
ConnectWise Manage
6.0
WorkFusion Intelligent Automation Cloud

Multi-Channel Help

ConnectWise Manage
5.8
WorkFusion Intelligent Automation Cloud
Customer portal
ConnectWise Manage
6.9
WorkFusion Intelligent Automation Cloud
IVR
ConnectWise Manage
4.2
WorkFusion Intelligent Automation Cloud
Social integration
ConnectWise Manage
4.0
WorkFusion Intelligent Automation Cloud
Email support
ConnectWise Manage
6.5
WorkFusion Intelligent Automation Cloud
Help Desk CRM integration
ConnectWise Manage
7.5
WorkFusion Intelligent Automation Cloud

Pros

ConnectWise Manage

  • Manage's GUI is fantastic and easy to use.
  • Makes it very simple to create support tickets and organize them.
  • The different boards in Manage are what really make this product great.
  • Being able to lay everything out and easily organize to our liking is a huge plus!
  • Being customer friendly is another aspect I like.
  • The portal is easy to setup and easy for clients to use.
  • We use this feature heavily as an MSP.
John Trevino | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

  • The tool is absolutely free so you can go through all the given activities and try some basic modules and integrate them in your manual tasks.
  • It has covered the most intense automation i. e. Excel brilliantly.
Anonymous | TrustRadius Reviewer

Cons

ConnectWise Manage

  • The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
  • More customization would be great especially in the PO emails.
  • The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
  • The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.
Sebastian Abbinanti | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

  • I miss more integration with 3rd party tools.
  • When the tool shows an error it is difficult to identify what it would be.
  • OCR does not function as expected all the time.
Wladimir Corrêa | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Manage

ConnectWise Manage 10.0
Based on 23 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

No score
No answers yet
No answers on this topic

Usability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 15 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

No score
No answers yet
No answers on this topic

Reliability and Availability

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Farrell Lusher | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

No score
No answers yet
No answers on this topic

Performance

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Manage

ConnectWise Manage 2.7
Based on 12 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

WorkFusion Intelligent Automation Cloud 7.0
Based on 1 answer
I have given a rating of 7 as I have used this tool and have received good support from the product owners in terms of cost, feasibility and technical requirements. Moreover the product has evolved since its introduction and it is now competing with other major players in the market in a very short span of time.
Anonymous | TrustRadius Reviewer

Online Training

ConnectWise Manage

ConnectWise Manage 6.2
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Manage

ConnectWise Manage 1.0
Based on 3 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Manage

Our business was formed through the relationship between two separate business owners, one who utilized Labtech RMM products only and myself who had used the Solarwinds RMM product and eventually their Service Desk product. One look at Connectwise manage showed that it was a significantly more developed product at the time, something that would stack up well with the likes of AutoTask. It was an easy decision to transition to the Connectwise line of products and operate in a cohesive environment supported by a single vendor. As we move forward, we are excited to bring on other products that integrate into the Automate product, allowing us to offer additional services to our customers that can be managed and monitored in one location.
Daryn O'Shea | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

As stated in the good points of the tool, WorkFusion merges two UiPath and Automation Anywhere features in a very winning way.
Anonymous | TrustRadius Reviewer

Scalability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Manage

  • ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
  • Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
  • Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.
Carson Hagan, ITILv3 | TrustRadius Reviewer

WorkFusion Intelligent Automation Cloud

  • The customer has been very satisfied with the results presented with the tool.
  • Because of this result, our company has a beneficial financial return because the customer is tempted to ask for more results using the tool.
Anonymous | TrustRadius Reviewer

Screenshots

WorkFusion Intelligent Automation Cloud

Pricing Details

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

WorkFusion Intelligent Automation Cloud

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Manage
7.0
WorkFusion Intelligent Automation Cloud
7.5

Likelihood to Renew

ConnectWise Manage
10.0
WorkFusion Intelligent Automation Cloud

Usability

ConnectWise Manage
8.0
WorkFusion Intelligent Automation Cloud

Reliability and Availability

ConnectWise Manage
9.1
WorkFusion Intelligent Automation Cloud

Performance

ConnectWise Manage
8.1
WorkFusion Intelligent Automation Cloud

Support Rating

ConnectWise Manage
2.7
WorkFusion Intelligent Automation Cloud
7.0

Online Training

ConnectWise Manage
6.2
WorkFusion Intelligent Automation Cloud

Implementation Rating

ConnectWise Manage
1.0
WorkFusion Intelligent Automation Cloud

Scalability

ConnectWise Manage
8.0
WorkFusion Intelligent Automation Cloud

Add comparison