What users are saying about
Top Rated
331 Ratings
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Based on 331 reviews and ratings
Zoho CRM
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Top Rated
746 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 746 reviews and ratings
- Feature Set Ratings
- Attribute Ratings
- Likelihood to Recommend
- Pros
- Cons
- Pricing Details
- Likelihood to Renew
- Usability
- Reliability and Availability
- Performance
- Support Rating
- In-Person Training
- Online Training
- Implementation Rating
- Alternatives Considered
- Contract Terms and Pricing Model
- Scalability
- Professional Services
- Return on Investment
- Screenshots
Feature Set Ratings
Incident and problem management

7.9
ConnectWise Manage
79%

Zoho CRM
Feature Set Not Supported
N/A
ConnectWise Manage ranks higher in 6/6 features
ConnectWise Manage ranks higher in 6/6 features
Organize and prioritize service tickets

8.1
81%
79 Ratings

N/A
0 Ratings
Expert directory

7.4
74%
45 Ratings

N/A
0 Ratings
Subscription-based notifications

7.5
75%
52 Ratings

N/A
0 Ratings
ITSM collaboration and documentation

8.0
80%
59 Ratings

N/A
0 Ratings
Ticket creation and submission

7.9
79%
79 Ratings

N/A
0 Ratings
Ticket response

8.3
83%
78 Ratings

N/A
0 Ratings
Self Help Community

7.8
ConnectWise Manage
78%

Zoho CRM
Feature Set Not Supported
N/A
ConnectWise Manage ranks higher in 2/2 features
ConnectWise Manage ranks higher in 2/2 features
External knowledge base

8.4
84%
60 Ratings

N/A
0 Ratings
Internal knowledge base

7.2
72%
70 Ratings

N/A
0 Ratings
Multi-Channel Help

7.6
ConnectWise Manage
76%

Zoho CRM
Feature Set Not Supported
N/A
ConnectWise Manage ranks higher in 5/5 features
ConnectWise Manage ranks higher in 5/5 features
Customer portal

7.3
73%
71 Ratings

N/A
0 Ratings
IVR

8.9
89%
18 Ratings

N/A
0 Ratings
Social integration

7.0
70%
25 Ratings

N/A
0 Ratings
Email support

7.8
78%
71 Ratings

N/A
0 Ratings
Help Desk CRM integration

7.2
72%
67 Ratings

N/A
0 Ratings
Sales Force Automation

ConnectWise Manage
Feature Set Not Supported
N/A

8.0
Zoho CRM
80%
Zoho CRM ranks higher in 9/9 features
Zoho CRM ranks higher in 9/9 features
Customer data management / contact management

N/A
0 Ratings

8.4
84%
216 Ratings
Workflow management

N/A
0 Ratings

7.9
79%
205 Ratings
Territory management

N/A
0 Ratings

7.8
78%
154 Ratings
Opportunity management

N/A
0 Ratings

8.2
82%
196 Ratings
Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings

7.8
78%
192 Ratings
Contract management

N/A
0 Ratings

8.3
83%
153 Ratings
Quote & order management

N/A
0 Ratings

7.9
79%
157 Ratings
Interaction tracking

N/A
0 Ratings

8.0
80%
192 Ratings
Channel / partner relationship management

N/A
0 Ratings

7.7
77%
145 Ratings
Customer Service & Support

ConnectWise Manage
Feature Set Not Supported
N/A

7.5
Zoho CRM
75%
Zoho CRM ranks higher in 3/3 features
Zoho CRM ranks higher in 3/3 features
Case management

N/A
0 Ratings

7.7
77%
169 Ratings
Call center management

N/A
0 Ratings

7.5
75%
135 Ratings
Help desk management

N/A
0 Ratings

7.4
74%
150 Ratings
Marketing Automation

ConnectWise Manage
Feature Set Not Supported
N/A

8.4
Zoho CRM
84%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Lead management

N/A
0 Ratings

8.5
85%
201 Ratings
Email marketing

N/A
0 Ratings

8.2
82%
171 Ratings
CRM Project Management

ConnectWise Manage
Feature Set Not Supported
N/A

8.2
Zoho CRM
82%
Zoho CRM ranks higher in 3/3 features
Zoho CRM ranks higher in 3/3 features
Task management

N/A
0 Ratings

8.3
83%
194 Ratings
Billing and invoicing management

N/A
0 Ratings

8.1
81%
141 Ratings
Reporting

N/A
0 Ratings

8.2
82%
186 Ratings
CRM Reporting & Analytics

ConnectWise Manage
Feature Set Not Supported
N/A

8.2
Zoho CRM
82%
Zoho CRM ranks higher in 3/3 features
Zoho CRM ranks higher in 3/3 features
Forecasting

N/A
0 Ratings

8.0
80%
170 Ratings
Pipeline visualization

N/A
0 Ratings

8.3
83%
181 Ratings
Customizable reports

N/A
0 Ratings

8.3
83%
191 Ratings
Customization

ConnectWise Manage
Feature Set Not Supported
N/A

8.0
Zoho CRM
80%
Zoho CRM ranks higher in 4/4 features
Zoho CRM ranks higher in 4/4 features
Custom fields

N/A
0 Ratings

8.4
84%
215 Ratings
Custom objects

N/A
0 Ratings

8.1
81%
169 Ratings
Scripting environment

N/A
0 Ratings

7.7
77%
137 Ratings
API for custom integration

N/A
0 Ratings

7.7
77%
152 Ratings
Security

ConnectWise Manage
Feature Set Not Supported
N/A

8.7
Zoho CRM
87%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Single sign-on capability

N/A
0 Ratings

8.7
87%
180 Ratings
Role-based user permissions

N/A
0 Ratings

8.8
88%
201 Ratings
Social CRM

ConnectWise Manage
Feature Set Not Supported
N/A

7.8
Zoho CRM
78%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Social data

N/A
0 Ratings

7.9
79%
130 Ratings
Social engagement

N/A
0 Ratings

7.8
78%
125 Ratings
Integrations with 3rd-party Software

ConnectWise Manage
Feature Set Not Supported
N/A

7.6
Zoho CRM
76%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Marketing automation

N/A
0 Ratings

7.9
79%
161 Ratings
Compensation management

N/A
0 Ratings

7.3
73%
107 Ratings
Platform

ConnectWise Manage
Feature Set Not Supported
N/A

7.8
Zoho CRM
78%
Zoho CRM ranks higher in 1/1 features
Zoho CRM ranks higher in 1/1 features
Mobile access

N/A
0 Ratings

7.8
78%
180 Ratings
Attribute Ratings
- Zoho CRM is rated higher in 8 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Performance, Support Rating, Online Training, Implementation Rating, Product Scalability
- ConnectWise Manage and Zoho CRM are tied in 1 area: Availability
Likelihood to Recommend

7.0
ConnectWise Manage
70%
111 Ratings

8.4
Zoho CRM
84%
244 Ratings
Likelihood to Renew

4.7
ConnectWise Manage
47%
26 Ratings

8.9
Zoho CRM
89%
32 Ratings
Usability

5.7
ConnectWise Manage
57%
25 Ratings

8.3
Zoho CRM
83%
178 Ratings
Availability

8.0
ConnectWise Manage
80%
7 Ratings

8.0
Zoho CRM
80%
4 Ratings
Performance

1.0
ConnectWise Manage
10%
13 Ratings

6.5
Zoho CRM
65%
4 Ratings
Support Rating

4.6
ConnectWise Manage
46%
32 Ratings

8.2
Zoho CRM
82%
76 Ratings
In-Person Training

ConnectWise Manage
N/A
0 Ratings

7.0
Zoho CRM
70%
2 Ratings
Online Training

5.0
ConnectWise Manage
50%
8 Ratings

8.5
Zoho CRM
85%
6 Ratings
Implementation Rating

1.0
ConnectWise Manage
10%
8 Ratings

8.8
Zoho CRM
88%
12 Ratings
Contract Terms and Pricing Model

ConnectWise Manage
N/A
0 Ratings

9.4
Zoho CRM
94%
22 Ratings
Product Scalability

1.0
ConnectWise Manage
10%
7 Ratings

8.5
Zoho CRM
85%
2 Ratings
Professional Services

ConnectWise Manage
N/A
0 Ratings

8.5
Zoho CRM
85%
7 Ratings
Likelihood to Recommend
ConnectWise Manage
I really enjoy ConnectWise, it is a massive step forward. The ability to see all departments working towards the same goal and having full visibility on account activity is massive to our business. Only some small tweaks would go a long way to making this even easier for sales managers to keep tabs on active prospects and lead generation.

Verified User
Consultant in Information Technology
Telecommunications Company, 11-50 employeesZoho CRM
Zoho CRM is geared to small businesses with limited usage. However, through additional programming, our enterprise company was able to leverage the core apps into a well-honed customized CRM and end-to-end ecosystem that meets our needs. Zoho CRM has been responsive to this process and provided the support we need. With Zoho CRM, we can customize it any way we want allowing us to track all aspects of client requests and tax or service categories and then follow up with email campaigns based on specific criteria with ease.

Verified User
C-Level Executive in Corporate
Accounting Company, 51-200 employeesPros
ConnectWise Manage
- Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
- Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
Purchasing Agent
CIO Solutions, LPInformation Technology and Services, 51-200 employees
Zoho CRM
- It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
- Great reporting section, you can extract some really detailed reports of your leads and their status.
- User access control and 2-factor authentication are really easy to define and set up.
- Some really great integrations with Zoho products and Gsuite.

Verified User
Manager in Corporate
Insurance Company, 1001-5000 employeesCons
ConnectWise Manage
- I will say the calendar option needs a little bit of work.
- A calendar that looks more like lets say a Google Calendar would a nice feature.
- Better Knowledge base section.
- We attempted to get very good use out of the Knowledge however due to not really being able to organize it and it being very hard to navigate we had to go a different route for our documentation.
- Possibly adding a cleaner user interface and adding more customization for the organization of companies would help.
- A better layout for reporting would also be something good to have.
- The layouts available are so difficult to put together to get what you want out of a report. Virtually makes it impossible to get what you want out of them.
Director of IT
W3ITComputer & Network Security, 1-10 employees
Zoho CRM
- You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
- Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
- There are some things that aren't allowed to be customized that definitely should be
- Support means well, but they rarely can help

Verified User
Director in Marketing
Photography Company, 11-50 employeesPricing Details
ConnectWise Manage
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$35 Per Tech Per Month
ConnectWise Manage Editions & Modules
Edition
Subscription | $35.001 |
---|
- Per Tech Per Month
Additional Pricing Details
—Zoho CRM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00
Starting Price
$14 per month
Zoho CRM Editions & Modules
Edition
Standard | $14.001 |
---|---|
Professional | $23.001 |
Enterprise | $40.001 |
Ultimate | $52.001 |
Plus | $57.001 |
- Per User/Per Month
Additional Pricing Details
—Likelihood to Renew
ConnectWise Manage
ConnectWise Manage 4.7
Based on 26 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Chief Information Officer
EDTS, LLCComputer & Network Security, 51-200 employees
Zoho CRM
Zoho CRM 8.9
Based on 32 answers
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Project Administrator
A1 EnergyRenewables & Environment, 1-10 employees
Usability
ConnectWise Manage
ConnectWise Manage 5.7
Based on 25 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Chief Anxiety Eliminator
Carefree Technology ManagementInformation Technology and Services, 1-10 employees
Zoho CRM
Zoho CRM 8.3
Based on 178 answers
In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.

Verified User
Employee in Information Technology
Non-profit Organization Management Company, 51-200 employeesReliability and Availability
ConnectWise Manage
ConnectWise Manage 8.0
Based on 7 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
CEO
Stepfar ITComputer & Network Security, 1-10 employees
Zoho CRM
Zoho CRM 8.0
Based on 4 answers
No answer on this topic is available.
Performance
ConnectWise Manage
ConnectWise Manage 1.0
Based on 13 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
Director of Compliance and Efficiency
Trivalent GroupInformation Technology and Services, 51-200 employees
Zoho CRM
Zoho CRM 6.5
Based on 4 answers
No answer on this topic is available.
Support Rating
ConnectWise Manage
ConnectWise Manage 4.6
Based on 32 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Systems Analyst
Netrix ITInformation Technology and Services, 11-50 employees
Zoho CRM
Zoho CRM 8.2
Based on 76 answers
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.

Verified User
Director in Marketing
Internet Company, 51-200 employeesIn-Person Training
ConnectWise Manage
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 7.0
Based on 2 answers
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Sales Associate
ICANotes LLCComputer Software, 11-50 employees
Online Training
ConnectWise Manage
ConnectWise Manage 5.0
Based on 8 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Commercial Manager
Solution IPTelecommunications, 11-50 employees
Zoho CRM
Zoho CRM 8.5
Based on 6 answers
Online training is tough, but Zoho and their partners do a good job of explaining things.
Administrative Director & Marketing Manager
Spotlight BrandingMarketing & Advertising, 11-50 employees
Implementation Rating
ConnectWise Manage
ConnectWise Manage 1.0
Based on 8 answers
Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
President
SudoraInformation Technology & Services, 1-10 employees
Zoho CRM
Zoho CRM 8.8
Based on 12 answers
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
CEO
Dynamic Image Marketing Systems, Inc.Marketing and Advertising, 1-10 employees
Alternatives Considered
ConnectWise Manage
We reviewed a lot more products than those listed above but in the end, we are told by our business mentors to just pick one and use it - everything has its learning curves. However, all of the other products we tried couldn't even come close to what Connectwise Manage could provide. The information is detailed and a great way to keep track of your techs, your inventory, your support tickets and so much more.
President
Big D Technology Solutions, Inc.Information Technology and Services, 1-10 employees
Zoho CRM
Back when we switched, Zoho CRM was nowhere near Salesforce. We were able to at least merge some of our documents through a bridge called Conga. We still can't do that within Zoho CRM, but again, Zoho CRM updates all the time so I'm probably not aware of the easiest most efficient way it can do it.

Verified User
Administrator in Marketing
Legal Services Company, 11-50 employeesContract Terms and Pricing Model
ConnectWise Manage
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 9.4
Based on 22 answers
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end

Verified User
Administrative Assistant in Sales
Publishing Company, 11-50 employeesScalability
ConnectWise Manage
ConnectWise Manage 1.0
Based on 7 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
NOC/Design Technician
One2One IncInformation Technology and Services, 11-50 employees
Zoho CRM
Zoho CRM 8.5
Based on 2 answers
No answer on this topic is available.
Professional Services
ConnectWise Manage
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.5
Based on 7 answers
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.

Verified User
Consultant in Information Technology
Information Technology & Services Company, 51-200 employeesReturn on Investment
ConnectWise Manage
- At this stage in the game, we have been using the Connectwise Manage product for just one year. This basically means we're just getting out of the honeymoon part of the relationship and will now venture into getting our full value out of the software as we also begin to grow our business. We can't report on our ROI yet but we can't see ourselves living without a great PSA tool either.
- The software has definitely enabled our projects manager to operate with more focus on the project itself, knowing that the finance details will be visible and closely scrutinized by the CFO prior to having an invoice or agreement created.
CFO and I.T. Guy
IT Guys, LLCComputer & Network Security, 1-10 employees
Zoho CRM
- Increased customer retention keeps our sales team on track and updated with their sales pipeline management features.
- To better understand our clients and build strong relationships, Zoho provides an easy-to-use central database of customers.
- Tracking admissions is possible, as is improved entry management and -communication. As a result, Zoho reduces the time and effort required to generate leads and close sales.
Customer Relationship Management Specialist
Green Light LtdInformation Technology & Services, 51-200 employees