ConnectWise PSA vs. Boomtown
ConnectWise PSA vs. Boomtown
Product | Rating | Most Used By | Product Summary | Starting Price |
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ConnectWise PSA | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month | |
Boomtown | Mid-Size Companies (51-1,000 employees) | Boomtown is a product support platform that allows users to sell, activate, and service technology products that are used by real world businesses. Through Boomtown, teams can leverage integrated knowledge, artificial intelligence, and collaboration to orchestrate and automate customer experiences at scale. Boomtown also has an "expert" network where teams can access programmable remote and field services to augment their existing operations. Boasting over 175 technology… | $99 per user |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | The above prices are where each packages starts. The Automated and Proactive packages have additional small per-customer fee. | ||||||||||||||
More Pricing Information |
ConnectWise PSA | Boomtown | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ConnectWise PSA | Boomtown | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ConnectWise PSA | Boomtown | |
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Likelihood to Recommend | 2.5 (113 ratings) | - (0 ratings) |
Likelihood to Renew | 7.6 (25 ratings) | - (0 ratings) |
Usability | 7.4 (25 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 1.0 (7 ratings) | - (0 ratings) |
Support Rating | 4.5 (20 ratings) | - (0 ratings) |
Online Training | 5.0 (8 ratings) | - (0 ratings) |
Implementation Rating | 1.0 (5 ratings) | - (0 ratings) |
Configurability | 1.0 (1 ratings) | - (0 ratings) |
Ease of integration | 1.0 (2 ratings) | - (0 ratings) |
Product Scalability | 1.0 (7 ratings) | - (0 ratings) |
Vendor post-sale | 1.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
ConnectWise PSA | Boomtown | |
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Likelihood to Recommend | ConnectWise | Boomtown Network, Inc. No answers on this topic |
Pros | ConnectWise | Boomtown Network, Inc. No answers on this topic |
Cons | ConnectWise | Boomtown Network, Inc. No answers on this topic |
Likelihood to Renew | ConnectWise | Boomtown Network, Inc. No answers on this topic |
Usability | ConnectWise | Boomtown Network, Inc. No answers on this topic |
Reliability and Availability | ConnectWise | Boomtown Network, Inc. No answers on this topic |
Performance | ConnectWise | Boomtown Network, Inc. No answers on this topic |
Support Rating | ConnectWise | Boomtown Network, Inc. No answers on this topic |
Online Training | ConnectWise | Boomtown Network, Inc. No answers on this topic |
Implementation Rating | ConnectWise | Boomtown Network, Inc. No answers on this topic |
Alternatives Considered | ConnectWise | Boomtown Network, Inc. No answers on this topic |
Scalability | ConnectWise | Boomtown Network, Inc. No answers on this topic |
Return on Investment | ConnectWise | Boomtown Network, Inc. No answers on this topic |
ScreenShots | ConnectWise PSA Screenshots | Boomtown Screenshots |