What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 6 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
Infrastructure-as-a-Service (IaaS)
ConnectWise Recover (formerly Continuum)
Feature Set Not Supported
N/A

8.0
Navisite Managed Infrastructure Services (NaviCloud)
80%
Navisite Managed Infrastructure Services (NaviCloud) ranks higher in 3/3 features
Navisite Managed Infrastructure Services (NaviCloud) ranks higher in 3/3 features
Service-level Agreement (SLA) uptime
N/A
0 Ratings

8.0
80%
1 Rating
Dynamic scaling
N/A
0 Ratings

8.0
80%
1 Rating
Monitoring tools
N/A
0 Ratings

8.0
80%
1 Rating
Attribute Ratings
- ConnectWise Recover (formerly Continuum) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.9
ConnectWise Recover (formerly Continuum)
89%
2 Ratings

7.0
Navisite Managed Infrastructure Services (NaviCloud)
70%
2 Ratings
Likelihood to Renew
ConnectWise Recover (formerly Continuum)
N/A
0 Ratings

8.0
Navisite Managed Infrastructure Services (NaviCloud)
80%
1 Rating
Support Rating
7.0
ConnectWise Recover (formerly Continuum)
70%
2 Ratings

Navisite Managed Infrastructure Services (NaviCloud)
N/A
0 Ratings
Likelihood to Recommend
ConnectWise Recover (formerly Continuum)
Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.
Information System Analyst
Nasco HealthcareInformation Technology and Services, 11-50 employees
Navisite Managed Infrastructure Services (NaviCloud)
Clarify before hand any additional charges for remote hand and arrangement/SLA for remote hand. Negotiate well on these terms as they tend to be more flexible around this. Clarify shipping and handling charges if any.

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 1001-5000 employeesPros
ConnectWise Recover (formerly Continuum)
- The platform offers a powerful feature set that includes block-level backup, granular file recovery, and more.
- Not only we are able to recover data from our customers, but we're also able to backup and continue business operations whether a single or an entire server goes down.
- All our server and desktop patching is properly managed and tested.
Data Engineering - Business Intelligence
Galileo Financial TechnologiesFinancial Services, 201-500 employees
Navisite Managed Infrastructure Services (NaviCloud)
- 24/7 monitoring
- Immediate notification in the event of failures
- Dedicated Senior DBA
- Dedicate Account rep

Verified User
Professional in Information Technology
Oil & Energy Company, 501-1000 employeesCons
ConnectWise Recover (formerly Continuum)
- Navigating the user interface can be tricky.
- I look forward to new features coming out this year.
Data Engineering - Business Intelligence
Galileo Financial TechnologiesFinancial Services, 201-500 employees
Navisite Managed Infrastructure Services (NaviCloud)
- San Jose facility power outage caused damage to company's credibility, this should not occur again being 7x24 facility and backup generator
- Avoiding too many management changes will help create good connection with individuals for sustained harmony

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 1001-5000 employeesPricing Details
ConnectWise Recover (formerly Continuum)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Navisite Managed Infrastructure Services (NaviCloud)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
ConnectWise Recover (formerly Continuum)
No score
No answers yet
No answers on this topic
Navisite Managed Infrastructure Services (NaviCloud)
Navisite Managed Infrastructure Services (NaviCloud) 8.0
Based on 1 answer
Price and facility equipment, location of the hosting facility factor into the decision to renew

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 1001-5000 employeesSupport Rating
ConnectWise Recover (formerly Continuum)
ConnectWise Recover (formerly Continuum) 7.0
Based on 2 answers
Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.
Information System Analyst
Nasco HealthcareInformation Technology and Services, 11-50 employees
Navisite Managed Infrastructure Services (NaviCloud)
No score
No answers yet
No answers on this topic
Alternatives Considered
ConnectWise Recover (formerly Continuum)
We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover
Information System Analyst
Nasco HealthcareInformation Technology and Services, 11-50 employees
Navisite Managed Infrastructure Services (NaviCloud)
Navisite's rates were better and they seemed to have more SQL Server expertise. This was about 5 years ago and it may not be the case anymore

Verified User
Professional in Information Technology
Oil & Energy Company, 501-1000 employeesReturn on Investment
ConnectWise Recover (formerly Continuum)
- Cloud-based replication and recovery.
- Unlimited storage.
- Instant virtualization.
- Low fixed monthly price per protected server or desktop.
Data Engineering - Business Intelligence
Galileo Financial TechnologiesFinancial Services, 201-500 employees
Navisite Managed Infrastructure Services (NaviCloud)
- Cost savings by not having a full-time DBA on staff - saving of at least 50K a year
- Data team not on call 24/7
- Navisite team will try to fix issue if possible - e.g. shrink log files that have grown

Verified User
Professional in Information Technology
Oil & Energy Company, 501-1000 employees