6 Ratings
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Score 8.9 out of 100
3 Ratings
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Score 7 out of 100

Feature Set Ratings

    Infrastructure-as-a-Service (IaaS)

    ConnectWise Recover (formerly Continuum)

    Feature Set Not Supported
    N/A
    8.0

    Navisite Managed Infrastructure Services (NaviCloud)

    80%
    Navisite Managed Infrastructure Services (NaviCloud) ranks higher in 3/3 features

    Service-level Agreement (SLA) uptime

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Dynamic scaling

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Monitoring tools

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • ConnectWise Recover (formerly Continuum) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.9

    ConnectWise Recover (formerly Continuum)

    89%
    2 Ratings
    7.0

    Navisite Managed Infrastructure Services (NaviCloud)

    70%
    2 Ratings

    Likelihood to Renew

    ConnectWise Recover (formerly Continuum)

    N/A
    0 Ratings
    8.0

    Navisite Managed Infrastructure Services (NaviCloud)

    80%
    1 Rating

    Support Rating

    7.0

    ConnectWise Recover (formerly Continuum)

    70%
    2 Ratings

    Navisite Managed Infrastructure Services (NaviCloud)

    N/A
    0 Ratings

    Likelihood to Recommend

    ConnectWise Recover (formerly Continuum)

    Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.
    Rob Rotundo | TrustRadius Reviewer

    Navisite Managed Infrastructure Services (NaviCloud)

    Clarify before hand any additional charges for remote hand and arrangement/SLA for remote hand. Negotiate well on these terms as they tend to be more flexible around this. Clarify shipping and handling charges if any.
    Anonymous | TrustRadius Reviewer

    Pros

    ConnectWise Recover (formerly Continuum)

    • The platform offers a powerful feature set that includes block-level backup, granular file recovery, and more.
    • Not only we are able to recover data from our customers, but we're also able to backup and continue business operations whether a single or an entire server goes down.
    • All our server and desktop patching is properly managed and tested.
    Ananth Ramaswamy | TrustRadius Reviewer

    Navisite Managed Infrastructure Services (NaviCloud)

    • 24/7 monitoring
    • Immediate notification in the event of failures
    • Dedicated Senior DBA
    • Dedicate Account rep
    Anonymous | TrustRadius Reviewer

    Cons

    ConnectWise Recover (formerly Continuum)

    • Navigating the user interface can be tricky.
    • I look forward to new features coming out this year.
    Ananth Ramaswamy | TrustRadius Reviewer

    Navisite Managed Infrastructure Services (NaviCloud)

    • San Jose facility power outage caused damage to company's credibility, this should not occur again being 7x24 facility and backup generator
    • Avoiding too many management changes will help create good connection with individuals for sustained harmony
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ConnectWise Recover (formerly Continuum)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Navisite Managed Infrastructure Services (NaviCloud)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    ConnectWise Recover (formerly Continuum)

    No score
    No answers yet
    No answers on this topic

    Navisite Managed Infrastructure Services (NaviCloud)

    Navisite Managed Infrastructure Services (NaviCloud) 8.0
    Based on 1 answer
    Price and facility equipment, location of the hosting facility factor into the decision to renew
    Anonymous | TrustRadius Reviewer

    Support Rating

    ConnectWise Recover (formerly Continuum)

    ConnectWise Recover (formerly Continuum) 7.0
    Based on 2 answers
    Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.
    Rob Rotundo | TrustRadius Reviewer

    Navisite Managed Infrastructure Services (NaviCloud)

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    ConnectWise Recover (formerly Continuum)

    We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover
    Rob Rotundo | TrustRadius Reviewer

    Navisite Managed Infrastructure Services (NaviCloud)

    Navisite's rates were better and they seemed to have more SQL Server expertise. This was about 5 years ago and it may not be the case anymore
    Anonymous | TrustRadius Reviewer

    Return on Investment

    ConnectWise Recover (formerly Continuum)

    • Cloud-based replication and recovery.
    • Unlimited storage.
    • Instant virtualization.
    • Low fixed monthly price per protected server or desktop.
    Ananth Ramaswamy | TrustRadius Reviewer

    Navisite Managed Infrastructure Services (NaviCloud)

    • Cost savings by not having a full-time DBA on staff - saving of at least 50K a year
    • Data team not on call 24/7
    • Navisite team will try to fix issue if possible - e.g. shrink log files that have grown
    Anonymous | TrustRadius Reviewer

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