ConnectWise Recover (formerly Continuum) vs Navisite Managed Infrastructure Services (NaviCloud)

Likelihood to Recommend

Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.

Read full review

Rob Rotundo

Information System Analyst

Nasco HealthcareInformation Technology and Services, 11-50 employees

View all 1 answers on this topic

Clarify before hand any additional charges for remote hand and arrangement/SLA for remote hand. Negotiate well on these terms as they tend to be more flexible around this. Clarify shipping and handling charges if any.

Read full review

Verified User

Team Lead in Information Technology

Information Technology and Services Company, 1001-5000 employees

View all 1 answers on this topic

Pros

No answers on this topic

Remote hand services often pretty responsive and good follow through
Shipping and handling was never an issue at Navisite facility for our hardware orders
Managed services were also very competent to address issues within short amount of time

Read full review

Verified User

Team Lead in Information Technology

Information Technology and Services Company, 1001-5000 employees

View all 1 answers on this topic

Cons

No answers on this topic

San Jose facility power outage caused damage to company's credibility, this should not occur again being 7x24 facility and backup generator
Avoiding too many management changes will help create good connection with individuals for sustained harmony

Read full review

Verified User

Team Lead in Information Technology

Information Technology and Services Company, 1001-5000 employees

View all 1 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

Navisite Managed Infrastructure Services (NaviCloud) 8.0

Based on 1 answer

Price and facility equipment, location of the hosting facility factor into the decision to renew

Read full review

Verified User

Team Lead in Information Technology

Information Technology and Services Company, 1001-5000 employees

View all 1 answers on this topic

Support Rating

ConnectWise Recover (formerly Continuum) 7.0

Based on 2 answers

Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.

Read full review

Rob Rotundo

Information System Analyst

Nasco HealthcareInformation Technology and Services, 11-50 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover

Read full review

Rob Rotundo

Information System Analyst

Nasco HealthcareInformation Technology and Services, 11-50 employees

View all 1 answers on this topic

No answers on this topic

Return on Investment

Less employee workload.
Increased productivity.

Read full review

Rob Rotundo

Information System Analyst

Nasco HealthcareInformation Technology and Services, 11-50 employees

View all 1 answers on this topic

Better customer service
Faster turnaround time for deployment of new cage/cabinets resulting into meeting customer needs
Improved reliability and uptime with timely remote hand request

Read full review

Verified User

Team Lead in Information Technology

Information Technology and Services Company, 1001-5000 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No