ConnectWise Recover (formerly Continuum) vs StorageCraft Cloud Backup

Likelihood to Recommend

Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.

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Rob Rotundo

Information System Analyst

Nasco HealthcareInformation Technology and Services, 11-50 employees

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StorageCraft is the best, in my opinion, when it comes to back up servers with bare metal images. The image manager for sending those files to the cloud is also great. I would have to say the file and folder option,(formally gilware) still needs work. It's just not as reliable or easy to use.

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Kevin Youngblood

Business Owner

Computers Plus Of UnionComputer Networking, 1-10 employees

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Pros

No answers on this topic

Easy file and folder backup and restoring.
Easy file and folder restoring with versioning.
StorageCraft has great tools that allow you to spin up virtual machines from bare metal backups.

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Kevin Youngblood

Business Owner

Computers Plus Of UnionComputer Networking, 1-10 employees

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Cons

No answers on this topic

After buying Gilware, the file and folder backup side of their operation needs to be updated. It's lacking features and hasn't been touched really since the buyout. Also, it does fit into the main Dashboard very well. It's just an iframe that opens another website. It's very clunky.
The file and folder software also needs a re-work. It also hasn't been changed much from the Gilware software. Although it works great, it lacks options, and doesn't provide a lot of info.
I really can't think of anything else I dislike about the software or the service. Everything just works for the most part.

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Kevin Youngblood

Business Owner

Computers Plus Of UnionComputer Networking, 1-10 employees

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Support Rating

ConnectWise Recover (formerly Continuum) 7.0

Based on 2 answers

Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.

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Rob Rotundo

Information System Analyst

Nasco HealthcareInformation Technology and Services, 11-50 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover

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Rob Rotundo

Information System Analyst

Nasco HealthcareInformation Technology and Services, 11-50 employees

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I haven't used many others, but Acronis is one of them. Acronis seemed to break for me very easily, a problem I don't have with StorageCraft. I couldn't find Macrium in the list, but it also has given me issues that I don't have with StorageCraft. StorageCraft, as I said before, just works, and I don't have to worry about my data.

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Kevin Youngblood

Business Owner

Computers Plus Of UnionComputer Networking, 1-10 employees

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Return on Investment

Less employee workload.
Increased productivity.

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Rob Rotundo

Information System Analyst

Nasco HealthcareInformation Technology and Services, 11-50 employees

View all 1 answers on this topic

It allows me to providereliable backing to my customers without the headache of constantly tinkering with them.
StorageCraft just works. You set it and forget it, which saves time, and time is money
They have the packages priced so that small (like myself), medium, and large companies can afford it.

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Kevin Youngblood

Business Owner

Computers Plus Of UnionComputer Networking, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No