ConnectWise Recover (formerly Continuum) vs StorageCraft Cloud-Based Protection

Likelihood to Recommend

Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.

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Rob Rotundo

Information System Analyst

Nasco HealthcareInformation Technology and Services, 11-50 employees

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StorageCraft Cloud Backup is scalable and easy to deploy and manage the product. In my opinion, it's great for MSPs or for anyone managing multiple sites where keeping standards is a priority. Compared to using ShadowProtect and Image Manager, it requires a lot less manual work to maintain and keep running smoothly.However options and customization are more restricted so I wouldn't recommend it for non-standard environments, or scenarios where each agent needs a different configuration.

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Pablo Magliola

IT Operations Manager

Fisheye ITInformation Technology & Services, 11-50 employees

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Pros

The platform offers a powerful feature set that includes block-level backup, granular file recovery, and more.
Not only we are able to recover data from our customers, but we're also able to backup and continue business operations whether a single or an entire server goes down.
All our server and desktop patching is properly managed and tested.

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Ananth Ramaswamy

Data Engineering - Business Intelligence

Galileo Financial TechnologiesFinancial Services, 201-500 employees

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Easy file and folder backup and restoring.
Easy file and folder restoring with versioning.
StorageCraft has great tools that allow you to spin up virtual machines from bare metal backups.

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Kevin Youngblood

Business Owner

Computers Plus Of UnionComputer Networking, 1-10 employees

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Cons

Navigating the user interface can be tricky.
I look forward to new features coming out this year.

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Ananth Ramaswamy

Data Engineering - Business Intelligence

Galileo Financial TechnologiesFinancial Services, 201-500 employees

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Reporting is not white-labelled and its design has room for improvement
No automatic/scheduled virtual boot tests
Customization is very limited

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Pablo Magliola

IT Operations Manager

Fisheye ITInformation Technology & Services, 11-50 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Support Rating

ConnectWise Recover (formerly Continuum) 7.0

Based on 2 answers

Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.

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Rob Rotundo

Information System Analyst

Nasco HealthcareInformation Technology and Services, 11-50 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover

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Rob Rotundo

Information System Analyst

Nasco HealthcareInformation Technology and Services, 11-50 employees

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I haven't used many others, but Acronis is one of them. Acronis seemed to break for me very easily, a problem I don't have with StorageCraft. I couldn't find Macrium in the list, but it also has given me issues that I don't have with StorageCraft. StorageCraft, as I said before, just works, and I don't have to worry about my data.

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Kevin Youngblood

Business Owner

Computers Plus Of UnionComputer Networking, 1-10 employees

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Return on Investment

Cloud-based replication and recovery.
Unlimited storage.
Instant virtualization.
Low fixed monthly price per protected server or desktop.

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Ananth Ramaswamy

Data Engineering - Business Intelligence

Galileo Financial TechnologiesFinancial Services, 201-500 employees

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Reduced manual workload on managing backups by 50% compared to ShadowProtect and Image Manager
Increased profitability as its price is very competitive

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Pablo Magliola

IT Operations Manager

Fisheye ITInformation Technology & Services, 11-50 employees

View all 2 answers on this topic

ConnectWise Recover (formerly Continuum) vs StorageCraft Cloud-Based Protection