ConnectWise Recover (formerly Continuum) vs VMware SRM

Likelihood to Recommend

Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.

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Rob Rotundo

Information System Analyst

Nasco HealthcareInformation Technology and Services, 11-50 employees

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It's quite well suited for a medium to large size VMWare virtualization infrastructure where your production infrastructure can be failed over to a disaster recovery site. There are other cheaper options for a smaller budget business. Also, for a non mission critical virtual infrastructure, you can simply use VM backups such as Veeam backups for restoring failed VMs

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Ravinder Gupta

Senior Oracle Database Administrator

CGIInformation Technology and Services, 10,001+ employees

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Pros

No answers on this topic

Easy configuration and setup.
Testing of a particular VM or datastore with several VMs is easy.
Auto configuration of IPs makes the process even easier.

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Verified User

Team Lead in Information Technology

Higher Education Company, 10,001+ employees

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Cons

No answers on this topic

It’s unfortunate, but more and more, the quality of VMware’s products and the technical support teams behind them has degraded significantly. We have opened several support requests within the last few months and ended up resolving a large majority ourselves due to the poor performance of their remote teams.
VMware is suffering from the same illness that’s affecting multiple U.S. technology firms, in that their focus has shifted completely away from their customers and moved to pleasing investors. In doing so, clients suffer because they do not get properly tested products and the support teams behind them are very weak and overwhelmed.
We worked close to a month trying to get SRM V6.5 to work. We have worked with many previous versions of SRM in the past while using HP EVAs, NetApps and Hitachi arrays, and we can honestly say that we are greatly disappointed with this release and the company.
We escalated right up to engineering, but their response times were brutally slow; the technicians were juniors at best.
As a technology leader, the last thing you want during a DR is to be dealing with a company that just can't deliver. SRM is not cheap, and you would expect much better products and support from VMware.
If you are comparing products, try other companies like Veeam... We ended up using them instead, the setup and execution was easy and seamless, and they answered all our questions quickly and efficiently. They actually do care about their clients.

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Alejandro Contreras

Infrastructure Architect

SERVICEMYBUSINESS.COMInsurance, 1001-5000 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

VMware SRM 10.0

Based on 1 answer

- easy to set up - easy to protect critical servers in case of disaster

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Abhishek Thakor

Associate Consultant

Energy Future HoldingsUtilities, 5001-10,000 employees

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Usability

No score

No answers yet

No answers on this topic

VMware SRM 9.0

Based on 1 answer

VMWare SRM is very easy to use and configure. You don't have to be a virtualization expert to learn SRM configuration and execution.

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Ravinder Gupta

Senior Oracle Database Administrator

CGIInformation Technology and Services, 10,001+ employees

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Support Rating

ConnectWise Recover (formerly Continuum) 7.0

Based on 2 answers

Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.

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Rob Rotundo

Information System Analyst

Nasco HealthcareInformation Technology and Services, 11-50 employees

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VMware SRM 7.0

Based on 2 answers

Sometimes we have to struggle explaining the problem and getting it resolved on priority. The overall quality of support team is not as good as it used to be in past.

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Ravinder Gupta

Senior Oracle Database Administrator

CGIInformation Technology and Services, 10,001+ employees

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Alternatives Considered

We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover

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Rob Rotundo

Information System Analyst

Nasco HealthcareInformation Technology and Services, 11-50 employees

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Entertained Veeam, however with SRM's tight integration and "brand" it was an easy decision. The cost for a 25 server license also weighed in the decision for using a VMware product. Plus I am a VMware fan and feel this option to go with SRM will transcend jobs.

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Dan Forlano

Supervisor LAN Support

CONMED CorporationMedical Devices, 1001-5000 employees

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Return on Investment

Less employee workload.
Increased productivity.

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Rob Rotundo

Information System Analyst

Nasco HealthcareInformation Technology and Services, 11-50 employees

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The biggest positive is that we have a data recovery solution that we can test and verify in a live condition. Prior to this we were only hoping we could recover from a disaster.
We've been only running for 4 months and haven't had to use SRM.

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Dan Forlano

Supervisor LAN Support

CONMED CorporationMedical Devices, 1001-5000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No