What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 5 reviews and ratings
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 32 reviews and ratings
Attribute Ratings
- ConnectWise Recover (formerly Continuum) is rated higher in 1 area: Likelihood to Recommend
- ConnectWise Recover (formerly Continuum) and VMware Site Recovery Manager are tied in 1 area: Support Rating
Likelihood to Recommend
8.9
ConnectWise Recover (formerly Continuum)
89%
2 Ratings

7.3
VMware SRM
73%
7 Ratings
Likelihood to Renew
ConnectWise Recover (formerly Continuum)
N/A
0 Ratings

10.0
VMware SRM
100%
1 Rating
Usability
ConnectWise Recover (formerly Continuum)
N/A
0 Ratings

9.0
VMware SRM
90%
1 Rating
Support Rating
7.0
ConnectWise Recover (formerly Continuum)
70%
2 Ratings

7.0
VMware SRM
70%
4 Ratings
Likelihood to Recommend
ConnectWise Recover (formerly Continuum)
Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.
Information System Analyst
Nasco HealthcareInformation Technology and Services, 11-50 employees
VMware SRM
It's quite well suited for a medium to large size VMWare virtualization infrastructure where your production infrastructure can be failed over to a disaster recovery site. There are other cheaper options for a smaller budget business. Also, for a non mission critical virtual infrastructure, you can simply use VM backups such as Veeam backups for restoring failed VMs
Senior Oracle Database Administrator
CGIInformation Technology and Services, 10,001+ employees
Pros
ConnectWise Recover (formerly Continuum)
- The platform offers a powerful feature set that includes block-level backup, granular file recovery, and more.
- Not only we are able to recover data from our customers, but we're also able to backup and continue business operations whether a single or an entire server goes down.
- All our server and desktop patching is properly managed and tested.
Data Engineering - Business Intelligence
Galileo Financial TechnologiesFinancial Services, 201-500 employees
VMware SRM
- Easy configuration and setup.
- Testing of a particular VM or datastore with several VMs is easy.
- Auto configuration of IPs makes the process even easier.

Verified User
Team Lead in Information Technology
Higher Education Company, 10,001+ employeesCons
ConnectWise Recover (formerly Continuum)
- Navigating the user interface can be tricky.
- I look forward to new features coming out this year.
Data Engineering - Business Intelligence
Galileo Financial TechnologiesFinancial Services, 201-500 employees
VMware SRM
- It’s unfortunate, but more and more, the quality of VMware’s products and the technical support teams behind them has degraded significantly. We have opened several support requests within the last few months and ended up resolving a large majority ourselves due to the poor performance of their remote teams.
- VMware is suffering from the same illness that’s affecting multiple U.S. technology firms, in that their focus has shifted completely away from their customers and moved to pleasing investors. In doing so, clients suffer because they do not get properly tested products and the support teams behind them are very weak and overwhelmed.
- We worked close to a month trying to get SRM V6.5 to work. We have worked with many previous versions of SRM in the past while using HP EVAs, NetApps and Hitachi arrays, and we can honestly say that we are greatly disappointed with this release and the company.
- We escalated right up to engineering, but their response times were brutally slow; the technicians were juniors at best.
- As a technology leader, the last thing you want during a DR is to be dealing with a company that just can't deliver. SRM is not cheap, and you would expect much better products and support from VMware.
- If you are comparing products, try other companies like Veeam... We ended up using them instead, the setup and execution was easy and seamless, and they answered all our questions quickly and efficiently. They actually do care about their clients.
Infrastructure Architect
SERVICEMYBUSINESS.COMInsurance, 1001-5000 employees
Pricing Details
ConnectWise Recover (formerly Continuum)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—VMware SRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
ConnectWise Recover (formerly Continuum)
No score
No answers yet
No answers on this topic
VMware SRM
VMware SRM 10.0
Based on 1 answer
- easy to set up - easy to protect critical servers in case of disaster
Associate Consultant
Energy Future HoldingsUtilities, 5001-10,000 employees
Usability
ConnectWise Recover (formerly Continuum)
No score
No answers yet
No answers on this topic
VMware SRM
VMware SRM 9.0
Based on 1 answer
VMWare SRM is very easy to use and configure. You don't have to be a virtualization expert to learn SRM configuration and execution.
Senior Oracle Database Administrator
CGIInformation Technology and Services, 10,001+ employees
Support Rating
ConnectWise Recover (formerly Continuum)
ConnectWise Recover (formerly Continuum) 7.0
Based on 2 answers
Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.
Information System Analyst
Nasco HealthcareInformation Technology and Services, 11-50 employees
VMware SRM
VMware SRM 7.0
Based on 4 answers
Sometimes we have to struggle explaining the problem and getting it resolved on priority. The overall quality of support team is not as good as it used to be in past.
Senior Oracle Database Administrator
CGIInformation Technology and Services, 10,001+ employees
Alternatives Considered
ConnectWise Recover (formerly Continuum)
We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover
Information System Analyst
Nasco HealthcareInformation Technology and Services, 11-50 employees
VMware SRM
Entertained Veeam, however with SRM's tight integration and "brand" it was an easy decision. The cost for a 25 server license also weighed in the decision for using a VMware product. Plus I am a VMware fan and feel this option to go with SRM will transcend jobs.
Supervisor LAN Support
CONMED CorporationMedical Devices, 1001-5000 employees
Return on Investment
ConnectWise Recover (formerly Continuum)
- Cloud-based replication and recovery.
- Unlimited storage.
- Instant virtualization.
- Low fixed monthly price per protected server or desktop.
Data Engineering - Business Intelligence
Galileo Financial TechnologiesFinancial Services, 201-500 employees
VMware SRM
- The biggest positive is that we have a data recovery solution that we can test and verify in a live condition. Prior to this we were only hoping we could recover from a disaster.
- We've been only running for 4 months and haven't had to use SRM.
Supervisor LAN Support
CONMED CorporationMedical Devices, 1001-5000 employees