ConnectWise RMM vs. Pandora FMS

ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.

Incentivized

I believe Pandora FMS is a solution that adapts to any type of scenario; it's useful for small businesses as well as large organizations. It more than meets the need to have a comprehensive monitoring system capable of sending alerts instantly and consulting historical data, logs, and trends. Additionally, for small businesses, the free version will be more than sufficient in most cases. And for those who do not want to deploy the service on-premise, there is an option for MaaS (Monitoring as a Service).

Incentivized

• Provides lightweight, easy to install software agent to deploy to client devices
• Robust reporting, including hardware & installed software reports
• Provides generally stable service for remote access to client devices

Incentivized

• All-in-one software
• Flexible and easy configuration
• Multi-platform
• Design in PERL, CCS and HTML5

• We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
• Setting up MAC users is not easy
• resolving existing tickets in the portal - understanding the ConnectWise notes
• Account Management - Since ConnectWise took over, we have no idea who our account management team is.
• Patch Management needs more improvement

Incentivized

• The interface is not intuitive due to the number of options it has and its organization.
• It has a free version with limitations, and another paid version. The commercial one has a quite high cost.
• It has a certain learning curve.

Incentivized

The solution is very complete, and even includes extras such as IPAM.
Deployment can be a bit unintuitive at first, but once you become familiar with the solution and thanks to its automatic deployment options it ends up being easier than it seemed. The power and options of the solution are its greatest virtue.

Incentivized

The support team answers very quickly. They are always willing to find a solution to any need that is required by us or one of our clients.

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...

Incentivized

Before using Pandora FMS, tests were carried out with all these tools:

• Nagios
• Zabbix
• System Center Operations Manager (SCOM)
• IBM Tivoli
• PRTG
• SolarWinds

Pandora FMS allows simple customization by making adjustments to text files, developing agent add-ons without the need to be a programmer, there is no scenario where we could not take data and save it in PandoraFMS, IoT, industrial products, and everything that any client needs to monitor.

• The product upgrades stay up to date with our business needs.
• The product is an important part of our overall budget.
• The product helps with the planning and success of our Department.

Incentivized

• Substantial improvement in monitoring service. Detecting alerts on time always results in economic savings.
• Improvement in the periodic report associated with the capacity plan. The tool is indispensable in decision-making.
• Centralization and tool savings. Pandora FMS's versatility allows centralizing several functions into a single tool.

Incentivized