What users are saying about
Top Rated
78 Ratings
75 Ratings
Top Rated
78 Ratings
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Score 6.7 out of 100
75 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

ConnectWise Sell

The most powerful features are the fact that you can see when your clients have viewed your quote, and that it can pull in real-time information about the products you are selling. It is all online-based, so you can use it from anywhere which is a big advantage over other quoting tools that I have used. We don't use the procurement capabilities, but for quoting pricing and customer visibility it works fantastically.
Garry Adams | TrustRadius Reviewer

NetSuite CRM

On an operations level, NetSuite CRM is really good. It is easy to navigate inventory and allocate orders under the appropriate department for revenue or warranty. I feel there are more suited CRM's that are much more user friendly for ticketing systems.
Chrissie Nelms | TrustRadius Reviewer

Feature Rating Comparison

CPQ

ConnectWise Sell
6.4
NetSuite CRM
Quote sharing/sending
ConnectWise Sell
7.1
NetSuite CRM
Product configuration
ConnectWise Sell
6.4
NetSuite CRM
Configuration options
ConnectWise Sell
5.8
NetSuite CRM
Pricing rules
ConnectWise Sell
6.4
NetSuite CRM
Price adjustment
ConnectWise Sell
6.7
NetSuite CRM
Purchase history and open contracts
ConnectWise Sell
7.0
NetSuite CRM
Guided selling/Sales portal
ConnectWise Sell
6.1
NetSuite CRM
CPQ reporting & analytics
ConnectWise Sell
5.4
NetSuite CRM
CPQ-CRM integration
ConnectWise Sell
5.9
NetSuite CRM
Attachments to quotes
ConnectWise Sell
7.0
NetSuite CRM

Sales Force Automation

ConnectWise Sell
NetSuite CRM
7.6
Customer data management / contact management
ConnectWise Sell
NetSuite CRM
8.0
Workflow management
ConnectWise Sell
NetSuite CRM
7.4
Territory management
ConnectWise Sell
NetSuite CRM
7.3
Opportunity management
ConnectWise Sell
NetSuite CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
ConnectWise Sell
NetSuite CRM
6.9
Contract management
ConnectWise Sell
NetSuite CRM
7.5
Quote & order management
ConnectWise Sell
NetSuite CRM
8.5
Interaction tracking
ConnectWise Sell
NetSuite CRM
7.1
Channel / partner relationship management
ConnectWise Sell
NetSuite CRM
7.4

Customer Service & Support

ConnectWise Sell
NetSuite CRM
6.0
Case management
ConnectWise Sell
NetSuite CRM
6.1
Call center management
ConnectWise Sell
NetSuite CRM
5.7
Help desk management
ConnectWise Sell
NetSuite CRM
6.1

Marketing Automation

ConnectWise Sell
NetSuite CRM
7.0
Lead management
ConnectWise Sell
NetSuite CRM
8.8
Email marketing
ConnectWise Sell
NetSuite CRM
5.1

CRM Project Management

ConnectWise Sell
NetSuite CRM
7.8
Task management
ConnectWise Sell
NetSuite CRM
6.9
Billing and invoicing management
ConnectWise Sell
NetSuite CRM
7.7
Reporting
ConnectWise Sell
NetSuite CRM
8.9

CRM Reporting & Analytics

ConnectWise Sell
NetSuite CRM
7.0
Forecasting
ConnectWise Sell
NetSuite CRM
7.0
Pipeline visualization
ConnectWise Sell
NetSuite CRM
7.0
Customizable reports
ConnectWise Sell
NetSuite CRM
7.0

Customization

ConnectWise Sell
NetSuite CRM
7.1
Custom fields
ConnectWise Sell
NetSuite CRM
7.1
Custom objects
ConnectWise Sell
NetSuite CRM
8.0
Scripting environment
ConnectWise Sell
NetSuite CRM
6.0
API for custom integration
ConnectWise Sell
NetSuite CRM
7.1

Security

ConnectWise Sell
NetSuite CRM
8.6
Single sign-on capability
ConnectWise Sell
NetSuite CRM
8.5
Role-based user permissions
ConnectWise Sell
NetSuite CRM
8.7

Social CRM

ConnectWise Sell
NetSuite CRM
6.8
Social data
ConnectWise Sell
NetSuite CRM
7.0
Social engagement
ConnectWise Sell
NetSuite CRM
6.7

Integrations with 3rd-party Software

ConnectWise Sell
NetSuite CRM
7.0
Marketing automation
ConnectWise Sell
NetSuite CRM
7.1
Compensation management
ConnectWise Sell
NetSuite CRM
6.9

Platform

ConnectWise Sell
NetSuite CRM
6.7
Mobile access
ConnectWise Sell
NetSuite CRM
6.7

Pros

ConnectWise Sell

  • ConnectWise Sell does an excellent job of neatly presenting quotes and proposals to the end user. There are multiple different options for the look and function of the quotes. There are also options for custom quote templates that are designed directly for your organization.
  • ConnectWise Sell does a reasonably good job of connecting to and working with Autotask. It took our organization about 6 months to figure out the correct way to flow from quote to invoice with our systems. Sell will easily pull in your customer information from Autotask into a quote and allow you to send the quote direct from your email.
Abraham Ford | TrustRadius Reviewer

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Cons

ConnectWise Sell

  • I'd like to see ConnectWise Sell develop a more user-friendly environment for advanced form and template design that doesn't require developer skills or consulting engagements. in order for us to develop these forms makes us reliant on consultants. These engagements are worth the cost, but sometimes we just don't have time to wait for them to be delivered.
  • I'd like to see ConnectWise Sell automatically generate a quote for items such as warranties or services that are expiring in ConnectWise Manage. This would save us a tremendous amount of time preparing quotes.
  • I'd like to see a new version automatically created when changes are made to a quote with the ability to reverse or revert back to a particular version. Sometimes people make mistakes and delete or change something they shouldn't have. Or customers want a change to version 1 only to change their minds when you send them the updated one, and want to go back to the original one.
David Landry | TrustRadius Reviewer

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Sell

ConnectWise Sell 1.0
Based on 10 answers
We are in our 4th year with Quosal and fully expect to renew again and again. With their development of additional features such as the Order Porter, Visual Quoting and others, we see the adoption rates continuing to rise while making our time to quoted shorter and shorter. Quosal and ConnecWise's vision of automated quoting is an exciting frontier that we are very happy to be a part of
Bill McCord | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Usability

ConnectWise Sell

ConnectWise Sell 1.0
Based on 4 answers
Quosal is a very solid product with a LOT of functionality. Quosal has two main products that they offer, 'Quosal Sell' and 'Quosal Create.' If you are looking for an "out-of-the-box" or "ready to use" quoting software, I would recommend Quosal Sell. If you are interested exploring advanced functionality and integration or have a resource on staff willing to assume an "admin" role, I would highly recommend Quosal Create.
Jared Connell | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 7.0
Based on 2 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Performance

ConnectWise Sell

ConnectWise Sell 6.3
Based on 5 answers
I dont think we use this tool to potential
Tabby Stoeppel | TrustRadius Reviewer

NetSuite CRM

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Sell

ConnectWise Sell 1.5
Based on 6 answers
Have to wait till 11pm EST time to get someone knowledgeable. That sucks truly. Almost half my day is gone. They need to provide premium support, where I can contact a "real" Quosal rep, anytime of the day or night 24/7
Matt Lehotsky | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 1.0
Based on 5 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Online Training

ConnectWise Sell

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Implementation Rating

ConnectWise Sell

ConnectWise Sell 8.8
Based on 4 answers
Great implementation, the Quosal team has a smart and well planned process to guide your team through the process. More importantly, they understand the challenges with change and user adoption.
Chris Drynan | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConnectWise Sell

When it comes to the quoting layout Sell gives you so many more customization options. The item inventory is also easier to maintain. Sell is by far the best selling module that I have used thus far and it has helped keep us more organized.
John Trevino | TrustRadius Reviewer

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Scalability

ConnectWise Sell

ConnectWise Sell 8.2
Based on 5 answers
Connectwise Sell is listening and building their software to fit the needs of their customers. Sell is consistently looking to us for feedback and making sure their product is working for us as partners/customers. We feel we are generally behind on getting to know their updates and software upgrades. They are a great vendor and wonderful corporation.
Dawn Swagger | TrustRadius Reviewer

NetSuite CRM

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Sell

  • Customer satisfaction improvement. It's an impressive and professional way to present information that our customers appreciate. They not only have a clear way of knowing exactly what is being proposed, but now have another method they can use to easily track and organize approved/ not-approved quotes.
  • Improved brand consistency. We have a reputable, trusted image that projects across our client portfolio (not to mention within our community) and this system helps to promote and maintain our transparency and professional image.
  • Following up and referencing past quotes is made easy and quickly, which has benefited us from a time-cost savings perspective.
Nadia Varallo | TrustRadius Reviewer

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Sell
6.1
NetSuite CRM
7.4

Likelihood to Renew

ConnectWise Sell
1.0
NetSuite CRM
6.5

Usability

ConnectWise Sell
1.0
NetSuite CRM
7.0

Performance

ConnectWise Sell
6.3
NetSuite CRM

Support Rating

ConnectWise Sell
1.5
NetSuite CRM
1.0

Online Training

ConnectWise Sell
NetSuite CRM
6.7

Implementation Rating

ConnectWise Sell
8.8
NetSuite CRM
5.9

Scalability

ConnectWise Sell
8.2
NetSuite CRM

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