What users are saying about
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Top Rated
716 Ratings
Constant Contact
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Top Rated
716 Ratings
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Based on 716 reviews and ratings
Meltwater Media Intelligence Platform
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144 Ratings
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Based on 144 reviews and ratings
Feature Set Ratings
Email & Online Marketing

7.7
Constant Contact
77%

Meltwater Media Intelligence Platform
Feature Set Not Supported
N/A
Constant Contact ranks higher in 9/9 features
Constant Contact ranks higher in 9/9 features
WYSIWYG email editor

7.8
78%
82 Ratings

N/A
0 Ratings
Dynamic content

7.6
76%
82 Ratings

N/A
0 Ratings
Ability to test dynamic content

7.5
75%
81 Ratings

N/A
0 Ratings
Landing pages

7.6
76%
56 Ratings

N/A
0 Ratings
A/B testing

7.4
74%
52 Ratings

N/A
0 Ratings
Mobile optimization

8.0
80%
85 Ratings

N/A
0 Ratings
Email deliverability reporting

8.6
86%
135 Ratings

N/A
0 Ratings
List management

8.4
84%
90 Ratings

N/A
0 Ratings
Triggered drip sequences

6.7
67%
47 Ratings

N/A
0 Ratings
Reporting & Analytics

7.8
Constant Contact
78%

Meltwater Media Intelligence Platform
Feature Set Not Supported
N/A
Constant Contact ranks higher in 3/3 features
Constant Contact ranks higher in 3/3 features
Dashboards

7.8
78%
87 Ratings

N/A
0 Ratings
Standard reports

8.2
82%
87 Ratings

N/A
0 Ratings
Custom reports

7.5
75%
58 Ratings

N/A
0 Ratings
Pre-Send Testing

8.1
Constant Contact
81%

Meltwater Media Intelligence Platform
Feature Set Not Supported
N/A
Constant Contact ranks higher in 8/8 features
Constant Contact ranks higher in 8/8 features
URL Validation

8.4
84%
31 Ratings

N/A
0 Ratings
Link Tracking

8.0
80%
34 Ratings

N/A
0 Ratings
Image Validation

8.2
82%
31 Ratings

N/A
0 Ratings
Inbox Display

8.0
80%
34 Ratings

N/A
0 Ratings
Email Accessibility Tools

8.0
80%
28 Ratings

N/A
0 Ratings
Spelling and Grammar Check

7.8
78%
31 Ratings

N/A
0 Ratings
Spam Testing

7.8
78%
26 Ratings

N/A
0 Ratings
Email Previews

8.6
86%
40 Ratings

N/A
0 Ratings
Attribute Ratings
- Constant Contact is rated higher in 6 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Online Training, Implementation Rating
- Meltwater Media Intelligence Platform is rated higher in 1 area: Availability
Likelihood to Recommend

8.3
Constant Contact
83%
106 Ratings

7.0
Meltwater Media Intelligence Platform
70%
67 Ratings
Likelihood to Renew

9.0
Constant Contact
90%
21 Ratings

8.0
Meltwater Media Intelligence Platform
80%
9 Ratings
Usability

10.0
Constant Contact
100%
9 Ratings

2.2
Meltwater Media Intelligence Platform
22%
3 Ratings
Availability

9.0
Constant Contact
90%
4 Ratings

10.0
Meltwater Media Intelligence Platform
100%
2 Ratings
Performance

10.0
Constant Contact
100%
4 Ratings

Meltwater Media Intelligence Platform
N/A
0 Ratings
Support Rating

10.0
Constant Contact
100%
17 Ratings

7.5
Meltwater Media Intelligence Platform
75%
32 Ratings
In-Person Training

Constant Contact
N/A
0 Ratings

8.0
Meltwater Media Intelligence Platform
80%
1 Rating
Online Training

10.0
Constant Contact
100%
1 Rating

8.0
Meltwater Media Intelligence Platform
80%
1 Rating
Implementation Rating

10.0
Constant Contact
100%
9 Ratings

6.1
Meltwater Media Intelligence Platform
61%
4 Ratings
Product Scalability

10.0
Constant Contact
100%
1 Rating

Meltwater Media Intelligence Platform
N/A
0 Ratings
Likelihood to Recommend
Constant Contact
Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.

Verified User
Employee in Marketing
Oil & Energy Company, 51-200 employeesMeltwater Media Intelligence Platform
If you practice media relations in your role, Meltwater is helpful. You can do research to find relevant publications and journalists, build media lists, export them to share with a team or client and you can also keep notes on your campaigns. I like using it for research, although I do research outside the platform, as well, to be sure to be thorough (and some of the info in the database is outdated). I would say if you don't practice media relations, it's probably not as useful. There are other tools that do a better job if you want to search for media or social media mentions, for example. If you are looking for an all-in-one media relations tool that's relatively easy to use, Meltwater is probably a good fit.

Verified User
Consultant in Marketing
Public Relations and Communications Company, 1-10 employeesPros
Constant Contact
- You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
- Easy to use for folks who are not tech savvy.
- Very quick upload speed for contact lists when compared with other email marketing vendors.
- Easy to customize contact lists.
- Displays much more consistently across different email clients when compared with other email marketing vendors.

Verified User
Analyst in Marketing
Insurance Company, 501-1000 employeesMeltwater Media Intelligence Platform
- Up to date contact information. It is actually relevant and active info, not always the case with others.
- The user interface is better than most tools. While not perfect, it's pretty easy to figure out how to get what you want.
- Their support is excellent. Anytime I've needed help I can call, but better than this, they proactively call and assist.
Marketing Communications Director
MaloufConsumer Goods, 51-200 employees
Cons
Constant Contact
- The interface is definitely a bit difficult to use and it takes some getting used to.
- More customization and exporting of html would be awesome.
- They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

Verified User
Strategist in Marketing
Marketing & Advertising Company, 11-50 employeesMeltwater Media Intelligence Platform
- The dashboards are not user-friendly, customizable (color, font size, etc.), or worthy of presenting to a client. All of the insights from a dashboard get pulled from the platform and placed into a more client-friendly presentation.
- Paywalls for certain publications connected to who-knows-what. DowJones racket limits media monitoring capabilities and results in manual searches for a growing number of publications.
- TVeyes, the broadcast monitoring arm of the media monitoring capabilities, just needs TLC and to become more client-facing. Currently, the links produced to share clips look sketchy, and they have a relatively short shelf life.
Senior Account Executive
DenterleinPublic Relations & Communications, 11-50 employees
Pricing Details
Constant Contact
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$9.99 per month
Constant Contact Editions & Modules
Edition
Core | $9.991 |
---|---|
Plus | $45.001 |
- per month
Additional Pricing Details
—Meltwater Media Intelligence Platform
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Meltwater Media Intelligence Platform Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Constant Contact
Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Multimedia Communications Supervisor
Virginia Beach City GovernmentGovernment Administration, 5001-10,000 employees
Meltwater Media Intelligence Platform
Meltwater Media Intelligence Platform 8.0
Based on 9 answers
Meltwater works well for our organization and has allowed us to meet our internal goals. We are always open to new products and services that may be able to provide similar or better features; however, our experience has been that many of Meltwater's competitors are not up to the task.

Verified User
Manager in Corporate
Airlines/Aviation Company, 10,001+ employeesUsability
Constant Contact
Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Owner, Consultant
AZ Social Media WizInternet, Myself Only
Meltwater Media Intelligence Platform
Meltwater Media Intelligence Platform 2.2
Based on 3 answers
Once you get some basic training it's pretty easy to use. I would like to see training manuals, or instructional videos to help me explore features I'm not currently using.
Communications & Media Relations Manager
Allegion, PLCSecurity and Investigations, 5001-10,000 employees
Reliability and Availability
Constant Contact
Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesMeltwater Media Intelligence Platform
Meltwater Media Intelligence Platform 10.0
Based on 2 answers
No answer on this topic is available.
Performance
Constant Contact
Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

Verified User
Employee in Marketing
Retail Company, 51-200 employeesMeltwater Media Intelligence Platform
No score
No answers yet
No answers on this topic
Support Rating
Constant Contact
Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

Verified User
Administrative Assistant in Marketing
Real Estate Company, 51-200 employeesMeltwater Media Intelligence Platform
Meltwater Media Intelligence Platform 7.5
Based on 32 answers
Our account rep at Meltwater went dark for a long time. Then, a couple of weeks ago, our new account manager reached out to set up a meeting. Apparently, they had a big shakeup in the company, and there were some personnel changes. Our new account rep was great in discussing the platform's capabilities that were available to us and even offered to schedule a follow-up meeting with his technical team to introduce our new social media team members to the platform and how it could help them with their jobs.

Verified User
Manager in Marketing
Marketing & Advertising Company, 51-200 employeesIn-Person Training
Constant Contact
No score
No answers yet
No answers on this topic
Meltwater Media Intelligence Platform
Meltwater Media Intelligence Platform 8.0
Based on 1 answer
Again, really in-depth and helpful for a program that is really easy to use.
Assistant Account Executive
FleishmanHillard1001-5000 employees
Online Training
Constant Contact
Constant Contact 10.0
Based on 1 answer
No answer on this topic is available.
Meltwater Media Intelligence Platform
Meltwater Media Intelligence Platform 8.0
Based on 1 answer
Walked step by step through program. Very informative on a program that doesn't require much training.
Assistant Account Executive
FleishmanHillard1001-5000 employees
Implementation Rating
Constant Contact
Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

Verified User
Employee in Marketing
Retail Company, 51-200 employeesMeltwater Media Intelligence Platform
Meltwater Media Intelligence Platform 6.1
Based on 4 answers
You are only allowed 15 users, so make sure you've identified who will have access to use the tool.
Communications & Media Relations Manager
Allegion, PLCSecurity and Investigations, 5001-10,000 employees
Alternatives Considered
Constant Contact
We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

Verified User
Contributor in Other
Religious Institutions Company, 10,001+ employeesMeltwater Media Intelligence Platform
I was looking for a full-service option. I did some research. What really sold me was the presentation. They offered products that were helpful, and I wasn’t even aware of them. It is more expensive than the other products that are out there, but you get more. The other companies are good, but Meltwater Media Intelligence is more full service.
Senior Managing Director
Maymo & CompanyMarketing & Advertising, 1-10 employees
Scalability
Constant Contact
Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesMeltwater Media Intelligence Platform
No score
No answers yet
No answers on this topic
Return on Investment
Constant Contact
- Good email marketing option that we need to expand on
- We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
- Very affordable and we plan in keeping it as a resource
Director of Development
Health Care Center for the HomelessHospital & Health Care, 51-200 employees
Meltwater Media Intelligence Platform
- As a PR firm, we rely on the media databases that [Meltwater Media Intelligence Platform] supplies to deliver the media exposure that they expect from us.
- We utilize their tracking of media hits for our overall reporting to our clients.
- Both of these are advantageous in helping us to not only keep our existing clients happy but also to gain new clients (and, in turn - revenue), as well.

Verified User
Director in Marketing
Public Relations & Communications Company, 1-10 employees