Constant Contact
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Top Rated
716 Ratings
Meltwater Media Intelligence Platform
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144 Ratings
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Constant Contact

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Top Rated
716 Ratings
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Score 8.1 out of 100

Based on 716 reviews and ratings

Meltwater Media Intelligence Platform

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144 Ratings
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Score 7.2 out of 100

Based on 144 reviews and ratings

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Feature Set Ratings

    Email & Online Marketing

    7.7

    Constant Contact

    77%

    Meltwater Media Intelligence Platform

    Feature Set Not Supported
    N/A
    Constant Contact ranks higher in 9/9 features
    Constant Contact ranks higher in 9/9 features

    WYSIWYG email editor

    7.8
    78%
    82 Ratings
    N/A
    0 Ratings

    Dynamic content

    7.6
    76%
    82 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    7.5
    75%
    81 Ratings
    N/A
    0 Ratings

    Landing pages

    7.6
    76%
    56 Ratings
    N/A
    0 Ratings

    A/B testing

    7.4
    74%
    52 Ratings
    N/A
    0 Ratings

    Mobile optimization

    8.0
    80%
    85 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    8.6
    86%
    135 Ratings
    N/A
    0 Ratings

    List management

    8.4
    84%
    90 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    6.7
    67%
    47 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    7.8

    Constant Contact

    78%

    Meltwater Media Intelligence Platform

    Feature Set Not Supported
    N/A
    Constant Contact ranks higher in 3/3 features
    Constant Contact ranks higher in 3/3 features

    Dashboards

    7.8
    78%
    87 Ratings
    N/A
    0 Ratings

    Standard reports

    8.2
    82%
    87 Ratings
    N/A
    0 Ratings

    Custom reports

    7.5
    75%
    58 Ratings
    N/A
    0 Ratings

    Pre-Send Testing

    8.1

    Constant Contact

    81%

    Meltwater Media Intelligence Platform

    Feature Set Not Supported
    N/A
    Constant Contact ranks higher in 8/8 features
    Constant Contact ranks higher in 8/8 features

    URL Validation

    8.4
    84%
    31 Ratings
    N/A
    0 Ratings

    Link Tracking

    8.0
    80%
    34 Ratings
    N/A
    0 Ratings

    Image Validation

    8.2
    82%
    31 Ratings
    N/A
    0 Ratings

    Inbox Display

    8.0
    80%
    34 Ratings
    N/A
    0 Ratings

    Email Accessibility Tools

    8.0
    80%
    28 Ratings
    N/A
    0 Ratings

    Spelling and Grammar Check

    7.8
    78%
    31 Ratings
    N/A
    0 Ratings

    Spam Testing

    7.8
    78%
    26 Ratings
    N/A
    0 Ratings

    Email Previews

    8.6
    86%
    40 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Constant Contact is rated higher in 6 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Online Training, Implementation Rating
    • Meltwater Media Intelligence Platform is rated higher in 1 area: Availability

    Likelihood to Recommend

    8.3

    Constant Contact

    83%
    106 Ratings
    7.0

    Meltwater Media Intelligence Platform

    70%
    67 Ratings

    Likelihood to Renew

    9.0

    Constant Contact

    90%
    21 Ratings
    8.0

    Meltwater Media Intelligence Platform

    80%
    9 Ratings

    Usability

    10.0

    Constant Contact

    100%
    9 Ratings
    2.2

    Meltwater Media Intelligence Platform

    22%
    3 Ratings

    Availability

    9.0

    Constant Contact

    90%
    4 Ratings
    10.0

    Meltwater Media Intelligence Platform

    100%
    2 Ratings

    Performance

    10.0

    Constant Contact

    100%
    4 Ratings

    Meltwater Media Intelligence Platform

    N/A
    0 Ratings

    Support Rating

    10.0

    Constant Contact

    100%
    17 Ratings
    7.5

    Meltwater Media Intelligence Platform

    75%
    32 Ratings

    In-Person Training

    Constant Contact

    N/A
    0 Ratings
    8.0

    Meltwater Media Intelligence Platform

    80%
    1 Rating

    Online Training

    10.0

    Constant Contact

    100%
    1 Rating
    8.0

    Meltwater Media Intelligence Platform

    80%
    1 Rating

    Implementation Rating

    10.0

    Constant Contact

    100%
    9 Ratings
    6.1

    Meltwater Media Intelligence Platform

    61%
    4 Ratings

    Product Scalability

    10.0

    Constant Contact

    100%
    1 Rating

    Meltwater Media Intelligence Platform

    N/A
    0 Ratings

    Likelihood to Recommend

    Constant Contact

    Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 106 answers on this topic

    Meltwater Media Intelligence Platform

    If you practice media relations in your role, Meltwater is helpful. You can do research to find relevant publications and journalists, build media lists, export them to share with a team or client and you can also keep notes on your campaigns. I like using it for research, although I do research outside the platform, as well, to be sure to be thorough (and some of the info in the database is outdated). I would say if you don't practice media relations, it's probably not as useful. There are other tools that do a better job if you want to search for media or social media mentions, for example. If you are looking for an all-in-one media relations tool that's relatively easy to use, Meltwater is probably a good fit.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 67 answers on this topic

    Pros

    Constant Contact

    • You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
    • Easy to use for folks who are not tech savvy.
    • Very quick upload speed for contact lists when compared with other email marketing vendors.
    • Easy to customize contact lists.
    • Displays much more consistently across different email clients when compared with other email marketing vendors.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 106 answers on this topic

    Meltwater Media Intelligence Platform

    • Up to date contact information. It is actually relevant and active info, not always the case with others.
    • The user interface is better than most tools. While not perfect, it's pretty easy to figure out how to get what you want.
    • Their support is excellent. Anytime I've needed help I can call, but better than this, they proactively call and assist.

    Read full review

    Jake Neeley | TrustRadius Reviewer
    Jake Neeley
    View all 67 answers on this topic

    Cons

    Constant Contact

    • The interface is definitely a bit difficult to use and it takes some getting used to.
    • More customization and exporting of html would be awesome.
    • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 106 answers on this topic

    Meltwater Media Intelligence Platform

    • The dashboards are not user-friendly, customizable (color, font size, etc.), or worthy of presenting to a client. All of the insights from a dashboard get pulled from the platform and placed into a more client-friendly presentation.
    • Paywalls for certain publications connected to who-knows-what. DowJones racket limits media monitoring capabilities and results in manual searches for a growing number of publications.
    • TVeyes, the broadcast monitoring arm of the media monitoring capabilities, just needs TLC and to become more client-facing. Currently, the links produced to share clips look sketchy, and they have a relatively short shelf life.

    Read full review

    Alex Boonstra | TrustRadius Reviewer
    Alex Boonstra
    View all 67 answers on this topic

    Pricing Details

    Constant Contact

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $9.99 per month

    Constant Contact Editions & Modules

    Edition
    Core$9.991
    Plus$45.001
    1. per month
    Additional Pricing Details
    —

    Meltwater Media Intelligence Platform

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Meltwater Media Intelligence Platform Editions & Modules

    —
    Additional Pricing Details
    —

    Likelihood to Renew

    Constant Contact

    Constant Contact 9.0
    Based on 21 answers
    There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.

    Read full review

    Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer
    Ty Swartz, CPP, USN Ret.
    View all 21 answers on this topic

    Meltwater Media Intelligence Platform

    Meltwater Media Intelligence Platform 8.0
    Based on 9 answers
    Meltwater works well for our organization and has allowed us to meet our internal goals. We are always open to new products and services that may be able to provide similar or better features; however, our experience has been that many of Meltwater's competitors are not up to the task.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    Usability

    Constant Contact

    Constant Contact 10.0
    Based on 9 answers
    There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome

    Read full review

    Giselle Aguiar | TrustRadius Reviewer
    Giselle Aguiar
    View all 9 answers on this topic

    Meltwater Media Intelligence Platform

    Meltwater Media Intelligence Platform 2.2
    Based on 3 answers
    Once you get some basic training it's pretty easy to use. I would like to see training manuals, or instructional videos to help me explore features I'm not currently using.

    Read full review

    Chris Vanasdalan | TrustRadius Reviewer
    Chris Vanasdalan
    View all 3 answers on this topic

    Reliability and Availability

    Constant Contact

    Constant Contact 9.0
    Based on 4 answers
    No major problems in sending out the email campaigns and accessing the analytics

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Meltwater Media Intelligence Platform

    Meltwater Media Intelligence Platform 10.0
    Based on 2 answers
    No answer on this topic is available.

    Performance

    Constant Contact

    Constant Contact 10.0
    Based on 4 answers
    The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Meltwater Media Intelligence Platform

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Constant Contact

    Constant Contact 10.0
    Based on 17 answers
    I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 17 answers on this topic

    Meltwater Media Intelligence Platform

    Meltwater Media Intelligence Platform 7.5
    Based on 32 answers
    Our account rep at Meltwater went dark for a long time. Then, a couple of weeks ago, our new account manager reached out to set up a meeting. Apparently, they had a big shakeup in the company, and there were some personnel changes. Our new account rep was great in discussing the platform's capabilities that were available to us and even offered to schedule a follow-up meeting with his technical team to introduce our new social media team members to the platform and how it could help them with their jobs.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 32 answers on this topic

    In-Person Training

    Constant Contact

    No score
    No answers yet
    No answers on this topic

    Meltwater Media Intelligence Platform

    Meltwater Media Intelligence Platform 8.0
    Based on 1 answer
    Again, really in-depth and helpful for a program that is really easy to use.

    Read full review

    Carolyn Smith | TrustRadius Reviewer
    Carolyn Smith
    View all 1 answers on this topic

    Online Training

    Constant Contact

    Constant Contact 10.0
    Based on 1 answer
    No answer on this topic is available.

    Meltwater Media Intelligence Platform

    Meltwater Media Intelligence Platform 8.0
    Based on 1 answer
    Walked step by step through program. Very informative on a program that doesn't require much training.

    Read full review

    Carolyn Smith | TrustRadius Reviewer
    Carolyn Smith
    View all 1 answers on this topic

    Implementation Rating

    Constant Contact

    Constant Contact 10.0
    Based on 9 answers
    Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    Meltwater Media Intelligence Platform

    Meltwater Media Intelligence Platform 6.1
    Based on 4 answers
    You are only allowed 15 users, so make sure you've identified who will have access to use the tool.

    Read full review

    Chris Vanasdalan | TrustRadius Reviewer
    Chris Vanasdalan
    View all 4 answers on this topic

    Alternatives Considered

    Constant Contact

    We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 106 answers on this topic

    Meltwater Media Intelligence Platform

    I was looking for a full-service option. I did some research. What really sold me was the presentation. They offered products that were helpful, and I wasn’t even aware of them. It is more expensive than the other products that are out there, but you get more. The other companies are good, but Meltwater Media Intelligence is more full service.

    Read full review

    Sara Sayed | TrustRadius Reviewer
    Sara Sayed
    View all 67 answers on this topic

    Scalability

    Constant Contact

    Constant Contact 10.0
    Based on 1 answer
    Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Meltwater Media Intelligence Platform

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Constant Contact

    • Good email marketing option that we need to expand on
    • We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
    • Very affordable and we plan in keeping it as a resource

    Read full review

    Terri Betts | TrustRadius Reviewer
    Terri Betts
    View all 106 answers on this topic

    Meltwater Media Intelligence Platform

    • As a PR firm, we rely on the media databases that [Meltwater Media Intelligence Platform] supplies to deliver the media exposure that they expect from us.
    • We utilize their tracking of media hits for our overall reporting to our clients.
    • Both of these are advantageous in helping us to not only keep our existing clients happy but also to gain new clients (and, in turn - revenue), as well.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 67 answers on this topic

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