What users are saying about
Top Rated
556 Ratings
Top Rated
556 Ratings
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Score 7.6 out of 100
7 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Constant Contact

Constant Contact is terrific for an organization with a marketing budget that would like to send out a variety of emails with visuals, videos, surveys and/or coupons. It's a quick way to reach thousands of potential and/or current customers at a reasonable price. However, for the startup or the company that is very concerned about budget, there is no free version and the monthly paid versions can be a bit more pricey than some comparable competitors.
Jason Carlage | TrustRadius Reviewer

Network for Good

We use it for donations (with an option to sign up for emails). We do not have a robust online giving program at this time, but feel that Network for Good is and will be the best option for us. The form that a donor is required to fill out is lengthy, but I have not had any donor that has given online want to say that this was a deal breaker for them. I would still like to see an easier option down the road if possible.
Terri Betts | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Constant Contact
8.5
Network for Good
WYSIWYG email editor
Constant Contact
8.4
Network for Good
Dynamic content
Constant Contact
8.0
Network for Good
Ability to test dynamic content
Constant Contact
8.1
Network for Good
Landing pages
Constant Contact
8.6
Network for Good
A/B testing
Constant Contact
9.0
Network for Good
Mobile optimization
Constant Contact
8.1
Network for Good
Email deliverability reporting
Constant Contact
8.9
Network for Good
List management
Constant Contact
8.8
Network for Good
Triggered drip sequences
Constant Contact
8.2
Network for Good

Reporting & Analytics

Constant Contact
8.4
Network for Good
Dashboards
Constant Contact
8.0
Network for Good
Standard reports
Constant Contact
8.6
Network for Good
Custom reports
Constant Contact
8.7
Network for Good

Pros

Constant Contact

  • We are a huge fan of the numerous templates that may be used for designing emails.
  • Constant Contact also allows for our organization's brand (logo, colors, and fonts) to be easily incorporated into designs.
  • The metrics and data gathered from email campaigns is very detailed and helpful.
Anonymous | TrustRadius Reviewer

Network for Good

  • Network for Good is intuitive and easy to use.
  • I have had a great experience with NFG's customer service.
  • I appreciate that NFG is constantly refining their platform to best serve the needs of their users.
  • NFG has excellent free webinars and resources!
Emily Dean | TrustRadius Reviewer

Cons

Constant Contact

  • This system is great and I do not have much to say against, I just wish they could improve the search filter of email campaigns made previously, and include a search field that allows you to find campaigns related to the phrase name included in that field of search.
  • I really don't have any dislikes with the software now that I am familiar with the product.
Anonymous | TrustRadius Reviewer

Network for Good

  • We host a lot of events. I wish it had a separate event section, so that people who buy tickets to events are categorized separately from those who become an actual donor.
  • I wish we had more ability to customize our donation pages, so that we could put more branding around the events we host. As it is, we have to use the same colors, etc., for all "fundraising" - which includes our events.
Shelly D. Mahon, Ph.D. | TrustRadius Reviewer

Likelihood to Renew

Constant Contact

Constant Contact 8.0
Based on 19 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

Network for Good

No score
No answers yet
No answers on this topic

Usability

Constant Contact

Constant Contact 8.9
Based on 8 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

Network for Good

No score
No answers yet
No answers on this topic

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 2 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

Network for Good

No score
No answers yet
No answers on this topic

Performance

Constant Contact

Constant Contact 10.0
Based on 2 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

Network for Good

No score
No answers yet
No answers on this topic

Support Rating

Constant Contact

Constant Contact 3.0
Based on 8 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

Network for Good

No score
No answers yet
No answers on this topic

Implementation Rating

Constant Contact

Constant Contact 8.0
Based on 4 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

Network for Good

No score
No answers yet
No answers on this topic

Alternatives Considered

Constant Contact

I think if I were coming in with nothing in hand, I would have chosen MailChimp over Constant Contact. Constant Contact won because it was the incumbent and we're satisfied.The time and operating cost of moving from one platform to another was higher than the expected return on that change. I don't think anything about Constant Contact is much better or worse, in my view, than the other.Pretty lukewarm, I know. But it's honest!
Jeff Bramhall | TrustRadius Reviewer

Network for Good

I have looked into other options that offered online mobile giving platforms, but had not found them to be any better or more comprehensive than Network for Good. I apologize that I can't remember all that I looked into. In some cases, the others were much more expensive. They may have offered more, but I couldn't justify the additional cost for the added benefit. There are some Network for Good offerings that we have not expanded into, but I would definitely look at them first before making any sort of change.
Terri Betts | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

Network for Good

No score
No answers yet
No answers on this topic

Return on Investment

Constant Contact

  • Many of our clients use a variety of email management services, and Constant Contact is usually chief among them. This keeps our team sharp and up to date for customer service inquiries.
  • Constant Contact is extremely reliable. It's been applicable and has grown with trends in digital marketing over the last decade to stay at the top as a best-in-class provider.
  • The reporting tools help to give a sense of how well campaigns are performing (or not performing) and gives insight on how to create future campaigns in more effective ways.
  • The lack of Google Analytics integration on the app is a hinderance for marketing managers who use the robust API on a variety of other platforms that seamlessly integrate with the service.
  • Higher pricing for integrating social media and surveys, and other additional service, is a drawback for the average user on a budget – especially when competitors offer those services for free.
Jorden Beatty | TrustRadius Reviewer

Network for Good

  • Network for Good has streamlined and automated our donor relations and management processes and is compatible with our budget.
Emily Dean | TrustRadius Reviewer

Pricing Details

Constant Contact

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Network for Good

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Constant Contact
8.1
Network for Good
9.8

Likelihood to Renew

Constant Contact
8.0
Network for Good

Usability

Constant Contact
8.9
Network for Good

Reliability and Availability

Constant Contact
9.0
Network for Good

Performance

Constant Contact
10.0
Network for Good

Support Rating

Constant Contact
3.0
Network for Good

Online Training

Constant Contact
10.0
Network for Good

Implementation Rating

Constant Contact
8.0
Network for Good

Scalability

Constant Contact
10.0
Network for Good

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