Top Rated
720 Ratings
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Top Rated
643 Ratings
Top Rated
720 Ratings
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Score 8.1 out of 100

SharpSpring from Constant Contact

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Top Rated
643 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Feature Set Ratings

  • Constant Contact ranks higher in 1 feature set: Email & Online Marketing
  • SharpSpring from Constant Contact ranks higher in 1 feature set: Reporting & Analytics

Email & Online Marketing

7.7

Constant Contact

77%
7.4

SharpSpring from Constant Contact

74%
Constant Contact ranks higher in 6/9 features

WYSIWYG email editor

7.8
78%
82 Ratings
7.4
74%
459 Ratings

Dynamic content

7.6
76%
82 Ratings
7.4
74%
443 Ratings

Ability to test dynamic content

7.5
75%
81 Ratings
7.1
71%
424 Ratings

Landing pages

7.6
76%
56 Ratings
6.4
64%
430 Ratings

A/B testing

7.4
74%
52 Ratings
8.0
80%
385 Ratings

Mobile optimization

8.0
80%
85 Ratings
4.1
41%
416 Ratings

Email deliverability reporting

8.6
86%
135 Ratings
8.5
85%
805 Ratings

List management

8.4
84%
90 Ratings
8.9
89%
489 Ratings

Triggered drip sequences

6.7
67%
47 Ratings
9.0
90%
464 Ratings

Reporting & Analytics

7.8

Constant Contact

78%
8.3

SharpSpring from Constant Contact

83%
SharpSpring from Constant Contact ranks higher in 3/3 features

Dashboards

7.8
78%
87 Ratings
8.0
80%
476 Ratings

Standard reports

8.2
82%
87 Ratings
8.7
87%
477 Ratings

Custom reports

7.5
75%
58 Ratings
8.2
82%
438 Ratings

Pre-Send Testing

8.1

Constant Contact

81%

SharpSpring from Constant Contact

Feature Set Not Supported
N/A
Constant Contact ranks higher in 8/8 features

URL Validation

8.4
84%
31 Ratings
N/A
0 Ratings

Link Tracking

8.0
80%
34 Ratings
N/A
0 Ratings

Image Validation

8.2
82%
31 Ratings
N/A
0 Ratings

Inbox Display

8.0
80%
34 Ratings
N/A
0 Ratings

Email Accessibility Tools

8.0
80%
28 Ratings
N/A
0 Ratings

Spelling and Grammar Check

7.8
78%
31 Ratings
N/A
0 Ratings

Spam Testing

7.8
78%
26 Ratings
N/A
0 Ratings

Email Previews

8.6
86%
40 Ratings
N/A
0 Ratings

Lead Management

Constant Contact

Feature Set Not Supported
N/A
8.8

SharpSpring from Constant Contact

88%
SharpSpring from Constant Contact ranks higher in 4/4 features

Lead nurturing

N/A
0 Ratings
9.2
92%
474 Ratings

Lead scoring and grading

N/A
0 Ratings
8.3
83%
481 Ratings

Data quality management

N/A
0 Ratings
8.7
87%
457 Ratings

Automated sales alerts and tasks

N/A
0 Ratings
8.9
89%
453 Ratings

Campaign Management

Constant Contact

Feature Set Not Supported
N/A
8.5

SharpSpring from Constant Contact

85%
SharpSpring from Constant Contact ranks higher in 2/2 features

Calendaring

N/A
0 Ratings
8.4
84%
329 Ratings

Event/webinar marketing

N/A
0 Ratings
8.6
86%
313 Ratings

Social Media Marketing

Constant Contact

Feature Set Not Supported
N/A
6.8

SharpSpring from Constant Contact

68%
SharpSpring from Constant Contact ranks higher in 2/2 features

Social sharing and campaigns

N/A
0 Ratings
6.6
66%
307 Ratings

Social profile integration

N/A
0 Ratings
6.9
69%
353 Ratings

Platform & Infrastructure

Constant Contact

Feature Set Not Supported
N/A
8.1

SharpSpring from Constant Contact

81%
SharpSpring from Constant Contact ranks higher in 6/6 features

API

N/A
0 Ratings
8.2
82%
357 Ratings

Role-based workflow & approvals

N/A
0 Ratings
8.4
84%
394 Ratings

Customizability

N/A
0 Ratings
8.0
80%
432 Ratings

Integration with Salesforce.com

N/A
0 Ratings
8.0
80%
213 Ratings

Integration with Microsoft Dynamics CRM

N/A
0 Ratings
8.1
81%
97 Ratings

Integration with SugarCRM

N/A
0 Ratings
7.8
78%
90 Ratings

Attribute Ratings

  • Constant Contact is rated higher in 8 areas: Likelihood to Renew, Usability, Availability, Performance, Support Rating, Online Training, Implementation Rating, Product Scalability
  • SharpSpring from Constant Contact is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

Constant Contact

83%
106 Ratings
8.9

SharpSpring from Constant Contact

89%
513 Ratings

Likelihood to Renew

9.0

Constant Contact

90%
21 Ratings
7.5

SharpSpring from Constant Contact

75%
31 Ratings

Usability

10.0

Constant Contact

100%
9 Ratings
8.1

SharpSpring from Constant Contact

81%
69 Ratings

Availability

9.0

Constant Contact

90%
4 Ratings
6.9

SharpSpring from Constant Contact

69%
3 Ratings

Performance

10.0

Constant Contact

100%
4 Ratings
4.3

SharpSpring from Constant Contact

43%
3 Ratings

Support Rating

10.0

Constant Contact

100%
17 Ratings
8.7

SharpSpring from Constant Contact

87%
79 Ratings

Online Training

10.0

Constant Contact

100%
1 Rating
4.5

SharpSpring from Constant Contact

45%
2 Ratings

Implementation Rating

10.0

Constant Contact

100%
9 Ratings
8.3

SharpSpring from Constant Contact

83%
14 Ratings

Product Scalability

10.0

Constant Contact

100%
1 Rating
3.1

SharpSpring from Constant Contact

31%
2 Ratings

Likelihood to Recommend

Constant Contact

Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

Very well suited for large corporate and any firms looking to utilize tracking and email marketing to the maximum. It is good at nurturing leads and converting them. I would say since SharpSpring is a little bit pricey that I would not recommend it for tiny firms that are in FMCG sectors and that barely utilize email, never mind email marketing.
Jurgen Teichert | TrustRadius Reviewer

Pros

Constant Contact

  • You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
  • Easy to use for folks who are not tech savvy.
  • Very quick upload speed for contact lists when compared with other email marketing vendors.
  • Easy to customize contact lists.
  • Displays much more consistently across different email clients when compared with other email marketing vendors.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

  • Marketing Automation - simple to use and effective.
  • Sales Pipeline - very customizable for any industry.
  • Customer Support - their team is very responsive and knowledgeable.
  • Email Marketing - Easy to use but powerful segmentation and dynamic content capabilities.
  • Dynamic Form Creation - simple to use and very powerful.
Tim Hemingway | TrustRadius Reviewer

Cons

Constant Contact

  • The interface is definitely a bit difficult to use and it takes some getting used to.
  • More customization and exporting of html would be awesome.
  • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

  • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
  • Sometimes confusing between types of workflows to use. Opportunity versus visual.
  • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
Kaila Troia | TrustRadius Reviewer

Pricing Details

Constant Contact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9.99 per month

Constant Contact Editions & Modules

Edition
Core$9.991
Plus$45.001
  1. per month
Additional Pricing Details

SharpSpring from Constant Contact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

$399 per month

SharpSpring from Constant Contact Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Likelihood to Renew

Constant Contact

Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 7.5
Based on 31 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

Constant Contact

Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.1
Based on 69 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 6.9
Based on 3 answers
No answer on this topic is available.

Performance

Constant Contact

Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 4.3
Based on 3 answers
No answer on this topic is available.

Support Rating

Constant Contact

Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.7
Based on 79 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Implementation Rating

Constant Contact

Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.3
Based on 14 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

Constant Contact

We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.
Kèlene Poyurs | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 3.1
Based on 2 answers
No answer on this topic is available.

Return on Investment

Constant Contact

  • Good email marketing option that we need to expand on
  • We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
  • Very affordable and we plan in keeping it as a resource
Terri Betts | TrustRadius Reviewer

SharpSpring from Constant Contact

  • It's had a positive impact on ROI in that it's provided management with visibility into forecasting, making the budgeting process clearer.
  • When new representatives join the company it's easy to get [them] up and running in SharpSpring, minimizing time spent on training.
  • SharpSpring helps our team of reps clearly see the current list of opportunities, and create tasks to make sure we don't miss any follow-ups
Jason Carlage | TrustRadius Reviewer

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