What users are saying about
Top Rated
542 Ratings
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Top Rated
472 Ratings
Top Rated
542 Ratings
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Score 7.6 out of 100

SharpSpring

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Top Rated
472 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

Constant Contact

Constant Contact is terrific for an organization with a marketing budget that would like to send out a variety of emails with visuals, videos, surveys and/or coupons. It's a quick way to reach thousands of potential and/or current customers at a reasonable price. However, for the startup or the company that is very concerned about budget, there is no free version and the monthly paid versions can be a bit more pricey than some comparable competitors.
Jason Carlage | TrustRadius Reviewer

SharpSpring

I think any agency that's looking for a tool to resell could benefit from SharpSpring—mainly because of the price point and because it's all in one. I've noticed that clients get tired of having to pay more every time we want to try something new or step up their marketing. This allows them to have a better idea of what their expenses are going to be. I also think that small businesses that need marketing tools that won't break the bank can benefit.
Jordan Valentin | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Constant Contact
8.4
SharpSpring
7.9
WYSIWYG email editor
Constant Contact
8.5
SharpSpring
7.1
Dynamic content
Constant Contact
8.0
SharpSpring
8.2
Ability to test dynamic content
Constant Contact
8.1
SharpSpring
8.2
Landing pages
Constant Contact
8.6
SharpSpring
7.8
A/B testing
Constant Contact
8.9
SharpSpring
8.1
Mobile optimization
Constant Contact
8.1
SharpSpring
7.3
Email deliverability reporting
Constant Contact
8.9
SharpSpring
7.7
List management
Constant Contact
8.8
SharpSpring
8.4
Triggered drip sequences
Constant Contact
8.2
SharpSpring
8.6

Reporting & Analytics

Constant Contact
8.5
SharpSpring
7.7
Dashboards
Constant Contact
8.1
SharpSpring
7.8
Standard reports
Constant Contact
8.7
SharpSpring
7.9
Custom reports
Constant Contact
8.6
SharpSpring
7.5

Lead Management

Constant Contact
SharpSpring
8.5
Lead nurturing
Constant Contact
SharpSpring
8.4
Lead scoring and grading
Constant Contact
SharpSpring
8.7
Data quality management
Constant Contact
SharpSpring
8.4
Automated sales alerts and tasks
Constant Contact
SharpSpring
8.7

Campaign Management

Constant Contact
SharpSpring
7.4
Calendaring
Constant Contact
SharpSpring
7.2
Event/webinar marketing
Constant Contact
SharpSpring
7.5

Social Media Marketing

Constant Contact
SharpSpring
7.0
Social sharing and campaigns
Constant Contact
SharpSpring
6.8
Social profile integration
Constant Contact
SharpSpring
7.1

Platform & Infrastructure

Constant Contact
SharpSpring
8.0
API
Constant Contact
SharpSpring
7.9
Role-based workflow & approvals
Constant Contact
SharpSpring
8.0
Customizability
Constant Contact
SharpSpring
7.5
Integration with Salesforce.com
Constant Contact
SharpSpring
7.9
Integration with Microsoft Dynamics CRM
Constant Contact
SharpSpring
8.4
Integration with SugarCRM
Constant Contact
SharpSpring
8.2

Pros

Constant Contact

  • We are a huge fan of the numerous templates that may be used for designing emails.
  • Constant Contact also allows for our organization's brand (logo, colors, and fonts) to be easily incorporated into designs.
  • The metrics and data gathered from email campaigns is very detailed and helpful.
Anonymous | TrustRadius Reviewer

SharpSpring

  • Onboarding is easy for us as well as clients. Not a hassle for them.
  • Integrates smoothly with client CRM. This helps to close more sales and increases retention.
  • Visual flowchart for planning makes it easier to plan, communicate and implement things such automation processes.
  • Email having after the click tracking, keeps us informed of how out nurturing campaigns are working and what to change.
  • Advanced lead scoring to keep focused on the right things at the right time in the funnel process.
  • Lead funnel builder with Webex integration saves us time and money in getting a perfect funnel that integrates with the site perfectly.
  • Social activity history of the lead is something that gives us a real-time assessment of what is working in social media.
Matthew Maginley | TrustRadius Reviewer

Cons

Constant Contact

  • This system is great and I do not have much to say against, I just wish they could improve the search filter of email campaigns made previously, and include a search field that allows you to find campaigns related to the phrase name included in that field of search.
  • I really don't have any dislikes with the software now that I am familiar with the product.
Anonymous | TrustRadius Reviewer

SharpSpring

  • There are not workflows that can use custom fields from accounts.
  • You can't access the complete database of your instance.
  • It is limited to the use of information in custom fields to make arithmetic operations.
  • Is limited in the configuration of roles and permissions.
Christopher Hernandez | TrustRadius Reviewer

Likelihood to Renew

Constant Contact

Constant Contact 8.0
Based on 19 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

SharpSpring

SharpSpring 8.9
Based on 27 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

Constant Contact

Constant Contact 8.9
Based on 8 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

SharpSpring

SharpSpring 8.2
Based on 18 answers
Mostly good, and they have upped their support game of late. One annoying thing they continue to do, though, is introduce changes to the platform with no notification...so you go in to do something, and you're stuck fiddling for a long time trying to figure out what changed and how to cope. But, again, generally when you contact support, they are helpful and do follow up to be sure your problem is solved.
Lisa Moughan | TrustRadius Reviewer

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 2 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 4.5
Based on 1 answer
No answer on this topic is available.

Performance

Constant Contact

Constant Contact 10.0
Based on 2 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 7.3
Based on 1 answer
No answer on this topic is available.

Support Rating

Constant Contact

Constant Contact 3.0
Based on 8 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 8.7
Based on 18 answers
They always resolve my issue as best as they can, explain in depth and always offer many different venues to talk to them, whether it is through email, phone, etc. I can trust that it gets to someone and doesn't go into a blackhole, and I felt like they actually listen and are not dismissive.
Lucy Nguyen | TrustRadius Reviewer

Implementation Rating

Constant Contact

Constant Contact 8.0
Based on 4 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 8.2
Based on 6 answers
Our custom application (CASL compliance) was not the typical on-boarding process for SharpSpring and they managed it very well. If we had to do it over, we would have let SharpSpring train us in their standard manner, trusting that the CASL compliance issues would sort themselves out in the process. Due to our own decisions we made our learning curve a little more difficult.
Derek A. Lackey | TrustRadius Reviewer

Alternatives Considered

Constant Contact

I think if I were coming in with nothing in hand, I would have chosen MailChimp over Constant Contact. Constant Contact won because it was the incumbent and we're satisfied.The time and operating cost of moving from one platform to another was higher than the expected return on that change. I don't think anything about Constant Contact is much better or worse, in my view, than the other.Pretty lukewarm, I know. But it's honest!
Jeff Bramhall | TrustRadius Reviewer

SharpSpring

We previously used the Act-On Software through a 3rd partymarketing company.The fact that SharpSpring does not require us to use a 3rd party marketing team due to ease of use as well as offer more options at a lower price made the decision to go with SharpSpring that much easier.
Mark Percival Jr | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 4.5
Based on 1 answer
No answer on this topic is available.

Return on Investment

Constant Contact

  • Many of our clients use a variety of email management services, and Constant Contact is usually chief among them. This keeps our team sharp and up to date for customer service inquiries.
  • Constant Contact is extremely reliable. It's been applicable and has grown with trends in digital marketing over the last decade to stay at the top as a best-in-class provider.
  • The reporting tools help to give a sense of how well campaigns are performing (or not performing) and gives insight on how to create future campaigns in more effective ways.
  • The lack of Google Analytics integration on the app is a hinderance for marketing managers who use the robust API on a variety of other platforms that seamlessly integrate with the service.
  • Higher pricing for integrating social media and surveys, and other additional service, is a drawback for the average user on a budget – especially when competitors offer those services for free.
Jorden Beatty | TrustRadius Reviewer

SharpSpring

  • Able to use lists to focus Sales efforts on call campaigns, which lead to increased registrations.
  • Saves time by using email templates, which leads to increased productivity.
  • Simple to create forms makes call to actions a snap, which leads to increased engagement.
Chuck Smith | TrustRadius Reviewer

Screenshots

Pricing Details

Constant Contact

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SharpSpring

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Constant Contact
8.2
SharpSpring
8.1

Likelihood to Renew

Constant Contact
8.0
SharpSpring
8.9

Usability

Constant Contact
8.9
SharpSpring
8.2

Reliability and Availability

Constant Contact
9.0
SharpSpring
4.5

Performance

Constant Contact
10.0
SharpSpring
7.3

Support Rating

Constant Contact
3.0
SharpSpring
8.7

Online Training

Constant Contact
10.0
SharpSpring
4.5

Implementation Rating

Constant Contact
8.0
SharpSpring
8.2

Scalability

Constant Contact
10.0
SharpSpring
4.5

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