What users are saying about
24 Ratings
1 Rating
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Score 7 out of 100
24 Ratings
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Score 9.1 out of 100

Feature Set Ratings

  • Contactability ranks higher in 3 feature sets: Social CRM, Integrations with 3rd-party Software, Platform
  • Dubsado ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security

Sales Force Automation

6.3

Contactability

63%
8.8

Dubsado

88%
Dubsado ranks higher in 8/9 features

Customer data management / contact management

6.0
60%
1 Rating
8.8
88%
8 Ratings

Workflow management

7.0
70%
1 Rating
8.8
88%
9 Ratings

Territory management

7.0
70%
1 Rating
N/A
0 Ratings

Opportunity management

7.0
70%
1 Rating
8.6
86%
5 Ratings

Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
8.9
89%
7 Ratings

Contract management

5.0
50%
1 Rating
9.5
95%
9 Ratings

Quote & order management

6.0
60%
1 Rating
9.0
90%
7 Ratings

Interaction tracking

7.0
70%
1 Rating
8.5
85%
7 Ratings

Channel / partner relationship management

6.0
60%
1 Rating
8.0
80%
3 Ratings

Customer Service & Support

4.3

Contactability

43%
8.3

Dubsado

83%
Dubsado ranks higher in 3/3 features

Case management

4.0
40%
1 Rating
7.3
73%
3 Ratings

Call center management

5.0
50%
1 Rating
10.0
100%
1 Rating

Help desk management

4.0
40%
1 Rating
7.5
75%
2 Ratings

Marketing Automation

6.0

Contactability

60%
7.9

Dubsado

79%
Contactability ranks higher in 1/2 features

Lead management

6.0
60%
1 Rating
7.9
79%
6 Ratings

Email marketing

6.0
60%
1 Rating
N/A
0 Ratings

CRM Project Management

6.7

Contactability

67%
7.5

Dubsado

75%
Dubsado ranks higher in 3/3 features

Task management

6.0
60%
1 Rating
6.2
62%
8 Ratings

Billing and invoicing management

7.0
70%
1 Rating
8.5
85%
9 Ratings

Reporting

7.0
70%
1 Rating
7.8
78%
7 Ratings

CRM Reporting & Analytics

6.3

Contactability

63%
7.8

Dubsado

78%
Dubsado ranks higher in 3/3 features

Forecasting

6.0
60%
1 Rating
8.6
86%
3 Ratings

Pipeline visualization

7.0
70%
1 Rating
7.7
77%
6 Ratings

Customizable reports

6.0
60%
1 Rating
7.1
71%
6 Ratings

Customization

7.0

Contactability

70%
8.2

Dubsado

82%
Dubsado ranks higher in 4/4 features

Custom fields

7.0
70%
1 Rating
8.5
85%
9 Ratings

Custom objects

8.0
80%
1 Rating
8.6
86%
6 Ratings

Scripting environment

6.0
60%
1 Rating
7.8
78%
2 Ratings

API for custom integration

N/A
0 Ratings
7.9
79%
5 Ratings

Security

6.5

Contactability

65%
7.6

Dubsado

76%
Dubsado ranks higher in 2/2 features

Single sign-on capability

7.0
70%
1 Rating
7.6
76%
3 Ratings

Role-based user permissions

6.0
60%
1 Rating
7.6
76%
5 Ratings

Social CRM

7.0

Contactability

70%
5.6

Dubsado

56%
Contactability ranks higher in 2/2 features

Social data

6.0
60%
1 Rating
5.6
56%
2 Ratings

Social engagement

8.0
80%
1 Rating
5.6
56%
2 Ratings

Integrations with 3rd-party Software

7.0

Contactability

70%
4.1

Dubsado

41%
Contactability ranks higher in 2/2 features

Marketing automation

6.0
60%
1 Rating
4.9
49%
3 Ratings

Compensation management

8.0
80%
1 Rating
3.3
33%
2 Ratings

Platform

6.0

Contactability

60%
5.6

Dubsado

56%
Contactability ranks higher in 1/1 features

Mobile access

6.0
60%
1 Rating
5.6
56%
2 Ratings

Attribute Ratings

  • Dubsado is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Contactability

70%
1 Rating
9.4

Dubsado

94%
9 Ratings

Likelihood to Renew

Contactability

N/A
0 Ratings
8.0

Dubsado

80%
1 Rating

Usability

Contactability

N/A
0 Ratings
8.8

Dubsado

88%
5 Ratings

Support Rating

Contactability

N/A
0 Ratings
9.2

Dubsado

92%
5 Ratings

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

Dubsado

If you are a small service-based business owner looking for a CRM to automate your customer journey then this is for you. This platform is very customizable and can be really powerful once you set it up fully. This is like putting puzzle pieces together. First you need to setup all the pieces like scheduler, lead capture form, proposal, packages, invoices, contract and then setup the workflow automation. It will be helpful if you map your process in a mind-mapping tool first so it’s easy to see on high level what you need accomplished.This platform is not suitable for big companies or SaaS industry because the tagging system is not robust.
Karen Cisnero - Ops Consultant | TrustRadius Reviewer

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

Dubsado

  • Invoicing & expense reporting all in one place! I don't have to spend hours poring over my bank account transactions to find my biz expenses anymore!
  • The built-in call scheduler is awesome! I can create various appointment schedulers with multiple availabilities, and collect payments right up front, too!
  • Dubsado also has a sweet Client Portal where my clients can login and see all their activity with me at a glance.
Heather Herring | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

Dubsado

  • the task list feature is very basic
  • the UI is a little clunky
  • more integrations with other software such as Clickup
Anonymous | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

Contactability Editions & Modules

Additional Pricing Details

Dubsado

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$35 Per Month [3 Users]

Dubsado Editions & Modules

Edition
Monthly Plan$35.001
Yearly Plan$350.002
  1. Per Month [3 Users]
  2. Per Year [3 Users]
Additional Pricing Details
For Additional Users: 4-10 users $25.00 per month; 11-20 users $45.00 per month; 21-30 users $60.00 per month

Likelihood to Renew

Contactability

No score
No answers yet
No answers on this topic

Dubsado

Dubsado 8.0
Based on 1 answer
There are some similar programs out there that are offering ambassador accounts.
🧁Mary BRANDT, M.A.🧁 | TrustRadius Reviewer

Usability

Contactability

No score
No answers yet
No answers on this topic

Dubsado

Dubsado 8.8
Based on 5 answers
There is a learning curve to Dubsado, however, you can create a basic setup easily using the training videos provided by the platform
Robyn MacNeill | TrustRadius Reviewer

Support Rating

Contactability

No score
No answers yet
No answers on this topic

Dubsado

Dubsado 9.2
Based on 5 answers
The support with Dubsado is outstanding! Always so helpful, prompt to answer and always understands the issue. It always feels like I have talking to an actual person behind the scenes
Emma Sparrow | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

Dubsado

Dubsado is more customizable and with robust features. Also, the user interface is visually pleasing but definitely has steep learning curve. Once you get the hang of it, it’s very easy especially with other developers helping users create beautiful form, proposals with ease without needing to know how to code.HoneyBook is not available for people outside USA & Canada. I haven’t used 17hats for a very long time but the user interface is pretty much the same
Karen Cisnero - Ops Consultant | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

Dubsado

  • Clients are excited to hire me because my onboarding process is so professional
  • Easy of use makes collecting payment from clients easy
  • Streamlined process allows me to charge more for my services
Morgan Specht | TrustRadius Reviewer

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