What users are saying about
17 Ratings
1 Ratings
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Score 7 out of 100
17 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

Highrise

We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
Highrise
Customer data management / contact management
Contactability
6.0
Highrise
Workflow management
Contactability
7.0
Highrise
Territory management
Contactability
7.0
Highrise
Opportunity management
Contactability
7.0
Highrise
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
Highrise
Contract management
Contactability
5.0
Highrise
Quote & order management
Contactability
6.0
Highrise
Interaction tracking
Contactability
7.0
Highrise
Channel / partner relationship management
Contactability
6.0
Highrise

Customer Service & Support

Contactability
4.3
Highrise
Case management
Contactability
4.0
Highrise
Call center management
Contactability
5.0
Highrise
Help desk management
Contactability
4.0
Highrise

Marketing Automation

Contactability
6.0
Highrise
Lead management
Contactability
6.0
Highrise
Email marketing
Contactability
6.0
Highrise

CRM Project Management

Contactability
6.7
Highrise
Task management
Contactability
6.0
Highrise
Billing and invoicing management
Contactability
7.0
Highrise
Reporting
Contactability
7.0
Highrise

CRM Reporting & Analytics

Contactability
6.3
Highrise
Forecasting
Contactability
6.0
Highrise
Pipeline visualization
Contactability
7.0
Highrise
Customizable reports
Contactability
6.0
Highrise

Customization

Contactability
7.0
Highrise
Custom fields
Contactability
7.0
Highrise
Custom objects
Contactability
8.0
Highrise
Scripting environment
Contactability
6.0
Highrise

Security

Contactability
6.5
Highrise
Single sign-on capability
Contactability
7.0
Highrise
Role-based user permissions
Contactability
6.0
Highrise

Social CRM

Contactability
7.0
Highrise
Social data
Contactability
6.0
Highrise
Social engagement
Contactability
8.0
Highrise

Integrations with 3rd-party Software

Contactability
7.0
Highrise
Marketing automation
Contactability
6.0
Highrise
Compensation management
Contactability
8.0
Highrise

Platform

Contactability
6.0
Highrise
Mobile access
Contactability
6.0
Highrise

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

Highrise

  • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
  • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
  • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
  • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
Averill Earls | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

Highrise

  • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
  • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
Derek Jones | TrustRadius Reviewer

Likelihood to Renew

Contactability

No score
No answers yet
No answers on this topic

Highrise

Highrise 8.2
Based on 9 answers
Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
Rachel Panush | TrustRadius Reviewer

Usability

Contactability

No score
No answers yet
No answers on this topic

Highrise

Highrise 9.0
Based on 1 answer
It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
Derek Jones | TrustRadius Reviewer

Support Rating

Contactability

No score
No answers yet
No answers on this topic

Highrise

Highrise 9.0
Based on 1 answer
They are quick and SO nice. They are very friendly and are eager to help.
Denice Castillo | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

Highrise

Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
Blake Baron | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

Highrise

  • Better customer service, I am able to look up client info in a more organized way
  • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
  • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
Stephanie Belleville | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Highrise

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactability
7.0
Highrise
9.0

Likelihood to Renew

Contactability
Highrise
8.2

Usability

Contactability
Highrise
9.0

Support Rating

Contactability
Highrise
9.0

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