Contactability vs. IRIS CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Contactability
Score 7.0 out of 10
N/A
Contactability is a multi-channel marketing platform which automates the lead conversion process.
$149
per month
IRIS CRM
Score 8.2 out of 10
N/A
IRIS CRM is a customer relationship management (CRM) software focused on lead management, marketing automation, and business process automation.N/A
Pricing
ContactabilityIRIS CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ContactabilityIRIS CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
ContactabilityIRIS CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Contactability
6.3
1 Ratings
21% below category average
IRIS CRM
9.2
2 Ratings
17% above category average
Customer data management / contact management6.01 Ratings9.02 Ratings
Workflow management7.01 Ratings10.02 Ratings
Territory management7.01 Ratings9.02 Ratings
Opportunity management7.01 Ratings9.02 Ratings
Integration with email client (e.g., Outlook or Gmail)6.01 Ratings9.02 Ratings
Contract management5.01 Ratings10.02 Ratings
Quote & order management6.01 Ratings9.02 Ratings
Interaction tracking7.01 Ratings9.02 Ratings
Channel / partner relationship management6.01 Ratings9.02 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Contactability
4.3
1 Ratings
55% below category average
IRIS CRM
9.3
2 Ratings
20% above category average
Case management4.01 Ratings10.02 Ratings
Call center management5.01 Ratings9.01 Ratings
Help desk management4.01 Ratings9.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Contactability
6.0
1 Ratings
25% below category average
IRIS CRM
9.5
2 Ratings
21% above category average
Lead management6.01 Ratings9.92 Ratings
Email marketing6.01 Ratings9.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Contactability
6.7
1 Ratings
13% below category average
IRIS CRM
9.0
2 Ratings
16% above category average
Task management6.01 Ratings10.02 Ratings
Billing and invoicing management7.01 Ratings8.12 Ratings
Reporting7.01 Ratings9.02 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Contactability
6.3
1 Ratings
19% below category average
IRIS CRM
8.7
2 Ratings
13% above category average
Forecasting6.01 Ratings9.02 Ratings
Pipeline visualization7.01 Ratings9.02 Ratings
Customizable reports6.01 Ratings8.02 Ratings
Customization
Comparison of Customization features of Product A and Product B
Contactability
7.0
1 Ratings
9% below category average
IRIS CRM
9.2
2 Ratings
18% above category average
Custom fields7.01 Ratings9.02 Ratings
Custom objects8.01 Ratings9.92 Ratings
Scripting environment6.01 Ratings9.02 Ratings
API for custom integration00 Ratings9.02 Ratings
Security
Comparison of Security features of Product A and Product B
Contactability
6.5
1 Ratings
26% below category average
IRIS CRM
9.5
2 Ratings
12% above category average
Single sign-on capability7.01 Ratings10.02 Ratings
Role-based user permissions6.01 Ratings9.02 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Contactability
7.0
1 Ratings
5% below category average
IRIS CRM
9.5
1 Ratings
25% above category average
Social data6.01 Ratings10.01 Ratings
Social engagement8.01 Ratings9.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Contactability
7.0
1 Ratings
5% below category average
IRIS CRM
9.5
1 Ratings
26% above category average
Marketing automation6.01 Ratings10.01 Ratings
Compensation management8.01 Ratings9.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Contactability
6.0
1 Ratings
22% below category average
IRIS CRM
8.0
2 Ratings
7% above category average
Mobile access6.01 Ratings8.02 Ratings
Best Alternatives
ContactabilityIRIS CRM
Small Businesses
FollowUp CRM
FollowUp CRM
Score 9.5 out of 10
FollowUp CRM
FollowUp CRM
Score 9.5 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ContactabilityIRIS CRM
Likelihood to Recommend
7.0
(1 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
ContactabilityIRIS CRM
Likelihood to Recommend
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Read full review
Integrated Reporting Is Simple, LLC.
It’s been 2 years since IRIS CRM is supporting me by supporting my business and I have seen enormous progress in my business so far which is a really good sign and is enough for me to be satisfied with it. According to me and as I have observed it is fully loaded with many useful tools that can help in uplifting a business. Removes the manual cycle from me entering every people's hours exclusively. We really evaluated Bullhorn cover and tab it was not awful by any means.
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Pros
Contactability
  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
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Integrated Reporting Is Simple, LLC.
  • Grouping is done very effectively. For a company with a wide product portfolio, it is greatly beneficial to customize product families.
  • Streamlines the life cycle of merchant services very well. E-signatures, workflows, and help tickets are well integrated to maximize efficiency.
  • Processing stats and reporting tools are intuitive, useful, and aesthetically pleasing. The software allows you to quickly generate sales reports for specific product families and time periods.
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Cons
Contactability
  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
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Integrated Reporting Is Simple, LLC.
  • It needs a solid visual invigorate to stay aware of the occasions.
  • I have found it as a little pricey.
  • The execution timetable took longer than we had arranged.
  • The framework has a solid utility and usefulness, yet it looks somewhat dated.
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Usability
Contactability
No answers on this topic
Integrated Reporting Is Simple, LLC.
It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.
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Support Rating
Contactability
No answers on this topic
Integrated Reporting Is Simple, LLC.
It has enabled us to keep a record of the demographics of our clients and eventually we can develop a better understanding of our clients that will lead us to uplift our business. With its amazing sales tool, we have developed a strong relationship with our clients, and helped us in creating a good brand image. We really adore the convenience of managing and reporting data. It is quite easy to handle and all our business is depended on it and it helped us in gaining more loyal customers.
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Alternatives Considered
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
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Integrated Reporting Is Simple, LLC.
By using IRIS CRM we had a wonderful experience with the automated workflow process as compare to other alternatives. Now we are better able to keep a track of the performance and hence we can enhance productivity and eventually can get more profit.it has made automated messaging so convenient and simple. We believe that by understanding our customers we can make our business better and IRIS helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business a lot. We have found it very convenient to navigate and now we can better spread our business database. It helped us in having active and strong customer service and now we can better manage our relationship with our customers.
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Return on Investment
Contactability
  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
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Integrated Reporting Is Simple, LLC.
  • The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
  • The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
  • Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.
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ScreenShots