What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 1 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 5 reviews and ratings
Feature Set Ratings
- IRIS CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
Sales Force Automation

6.3
Contactability
63%

9.2
IRIS CRM
92%
IRIS CRM ranks higher in 9/9 features
IRIS CRM ranks higher in 9/9 features
Customer data management / contact management

6.0
60%
1 Rating

9.1
91%
2 Ratings
Workflow management

7.0
70%
1 Rating

10.0
100%
2 Ratings
Territory management

7.0
70%
1 Rating

9.0
90%
2 Ratings
Opportunity management

7.0
70%
1 Rating

9.1
91%
2 Ratings
Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating

8.9
89%
2 Ratings
Contract management

5.0
50%
1 Rating

9.9
99%
2 Ratings
Quote & order management

6.0
60%
1 Rating

9.0
90%
2 Ratings
Interaction tracking

7.0
70%
1 Rating

8.9
89%
2 Ratings
Channel / partner relationship management

6.0
60%
1 Rating

9.0
90%
2 Ratings
Customer Service & Support

4.3
Contactability
43%

9.3
IRIS CRM
93%
IRIS CRM ranks higher in 3/3 features
IRIS CRM ranks higher in 3/3 features
Case management

4.0
40%
1 Rating

9.9
99%
2 Ratings
Call center management

5.0
50%
1 Rating

9.0
90%
1 Rating
Help desk management

4.0
40%
1 Rating

9.0
90%
2 Ratings
Marketing Automation

6.0
Contactability
60%

9.4
IRIS CRM
94%
IRIS CRM ranks higher in 2/2 features
IRIS CRM ranks higher in 2/2 features
Lead management

6.0
60%
1 Rating

9.8
98%
2 Ratings
Email marketing

6.0
60%
1 Rating

9.0
90%
1 Rating
CRM Project Management

6.7
Contactability
67%

9.1
IRIS CRM
91%
IRIS CRM ranks higher in 3/3 features
IRIS CRM ranks higher in 3/3 features
Task management

6.0
60%
1 Rating

9.9
99%
2 Ratings
Billing and invoicing management

7.0
70%
1 Rating

8.2
82%
2 Ratings
Reporting

7.0
70%
1 Rating

9.1
91%
2 Ratings
CRM Reporting & Analytics

6.3
Contactability
63%

8.7
IRIS CRM
87%
IRIS CRM ranks higher in 3/3 features
IRIS CRM ranks higher in 3/3 features
Forecasting

6.0
60%
1 Rating

9.1
91%
2 Ratings
Pipeline visualization

7.0
70%
1 Rating

9.1
91%
2 Ratings
Customizable reports

6.0
60%
1 Rating

8.0
80%
2 Ratings
Customization

7.0
Contactability
70%

9.2
IRIS CRM
92%
IRIS CRM ranks higher in 4/4 features
IRIS CRM ranks higher in 4/4 features
Custom fields

7.0
70%
1 Rating

8.9
89%
2 Ratings
Custom objects

8.0
80%
1 Rating

9.8
98%
2 Ratings
Scripting environment

6.0
60%
1 Rating

9.0
90%
2 Ratings
API for custom integration

N/A
0 Ratings

9.0
90%
2 Ratings
Security

6.5
Contactability
65%

9.5
IRIS CRM
95%
IRIS CRM ranks higher in 2/2 features
IRIS CRM ranks higher in 2/2 features
Single sign-on capability

7.0
70%
1 Rating

10.0
100%
2 Ratings
Role-based user permissions

6.0
60%
1 Rating

9.0
90%
2 Ratings
Social CRM

7.0
Contactability
70%

9.5
IRIS CRM
95%
IRIS CRM ranks higher in 2/2 features
IRIS CRM ranks higher in 2/2 features
Social data

6.0
60%
1 Rating

10.0
100%
1 Rating
Social engagement

8.0
80%
1 Rating

9.0
90%
1 Rating
Integrations with 3rd-party Software

7.0
Contactability
70%

9.5
IRIS CRM
95%
IRIS CRM ranks higher in 2/2 features
IRIS CRM ranks higher in 2/2 features
Marketing automation

6.0
60%
1 Rating

10.0
100%
1 Rating
Compensation management

8.0
80%
1 Rating

9.0
90%
1 Rating
Platform

6.0
Contactability
60%

8.1
IRIS CRM
81%
IRIS CRM ranks higher in 1/1 features
IRIS CRM ranks higher in 1/1 features
Mobile access

6.0
60%
1 Rating

8.1
81%
2 Ratings
Attribute Ratings
- IRIS CRM is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.0
Contactability
70%
1 Rating

9.9
IRIS CRM
99%
2 Ratings
Usability

Contactability
N/A
0 Ratings

9.0
IRIS CRM
90%
1 Rating
Support Rating

Contactability
N/A
0 Ratings

9.0
IRIS CRM
90%
1 Rating
Likelihood to Recommend
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesIRIS CRM
It’s been 2 years since IRIS CRM is supporting me by supporting my business and I have seen enormous progress in my business so far which is a really good sign and is enough for me to be satisfied with it. According to me and as I have observed it is fully loaded with many useful tools that can help in uplifting a business. Removes the manual cycle from me entering every people's hours exclusively. We really evaluated Bullhorn cover and tab it was not awful by any means.
SMS Routing Manager
TelintelTelecommunications, 51-200 employees
Pros
Contactability
- The software reporting system is really clean and works well and they are good at sending you leads.
- Their customer service is also willing to work with you and they really tried to help me improve our ROI.
- Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesIRIS CRM
- Grouping is done very effectively. For a company with a wide product portfolio, it is greatly beneficial to customize product families.
- Streamlines the life cycle of merchant services very well. E-signatures, workflows, and help tickets are well integrated to maximize efficiency.
- Processing stats and reporting tools are intuitive, useful, and aesthetically pleasing. The software allows you to quickly generate sales reports for specific product families and time periods.

Verified User
Analyst in Quality Assurance
Medical Device Company, 10,001+ employeesCons
Contactability
- Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
- The software training videos were confusing to non technical users.
- We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesIRIS CRM
- It needs a solid visual invigorate to stay aware of the occasions.
- I have found it as a little pricey.
- The execution timetable took longer than we had arranged.
- The framework has a solid utility and usefulness, yet it looks somewhat dated.
SMS Routing Manager
TelintelTelecommunications, 51-200 employees
Pricing Details
Contactability
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$149 per month
IRIS CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Usability
Contactability
No score
No answers yet
No answers on this topic
IRIS CRM
IRIS CRM 9.0
Based on 1 answer
It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.
SMS Routing Manager
TelintelTelecommunications, 51-200 employees
Support Rating
Contactability
No score
No answers yet
No answers on this topic
IRIS CRM
IRIS CRM 9.0
Based on 1 answer
It has enabled us to keep a record of the demographics of our clients and eventually we can develop a better understanding of our clients that will lead us to uplift our business. With its amazing sales tool, we have developed a strong relationship with our clients, and helped us in creating a good brand image. We really adore the convenience of managing and reporting data. It is quite easy to handle and all our business is depended on it and it helped us in gaining more loyal customers.
SMS Routing Manager
TelintelTelecommunications, 51-200 employees
Alternatives Considered
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesIRIS CRM
By using IRIS CRM we had a wonderful experience with the automated workflow process as compare to other alternatives. Now we are better able to keep a track of the performance and hence we can enhance productivity and eventually can get more profit.it has made automated messaging so convenient and simple. We believe that by understanding our customers we can make our business better and IRIS helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business a lot. We have found it very convenient to navigate and now we can better spread our business database. It helped us in having active and strong customer service and now we can better manage our relationship with our customers.
SMS Routing Manager
TelintelTelecommunications, 51-200 employees
Return on Investment
Contactability
- We got our people to become more open minded in trying new software and exploring options for automation.
- Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
- Once used correctly, we did have a large increase in the number of new clients that our office handled.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesIRIS CRM
- The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
- The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
- Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.

Verified User
Analyst in Quality Assurance
Medical Device Company, 10,001+ employees