What users are saying about
2 Ratings
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.8 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

Lasso CRM

Lasso is a simple and easy-to-use CRM, above and beyond the daily tasks that the sales team or sales assistant complete, it allows our accounting department to generate reports and prepare invoices accordingly for commissions generated based on sales of condos.
Nathalie Harput | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
Lasso CRM
9.1
Customer data management / contact management
Contactability
6.0
Lasso CRM
8.5
Workflow management
Contactability
7.0
Lasso CRM
7.0
Territory management
Contactability
7.0
Lasso CRM
Opportunity management
Contactability
7.0
Lasso CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
Lasso CRM
10.0
Contract management
Contactability
5.0
Lasso CRM
Quote & order management
Contactability
6.0
Lasso CRM
Interaction tracking
Contactability
7.0
Lasso CRM
10.0
Channel / partner relationship management
Contactability
6.0
Lasso CRM

Customer Service & Support

Contactability
4.3
Lasso CRM
5.0
Case management
Contactability
4.0
Lasso CRM
Call center management
Contactability
5.0
Lasso CRM
Help desk management
Contactability
4.0
Lasso CRM
5.0

Marketing Automation

Contactability
6.0
Lasso CRM
9.8
Lead management
Contactability
6.0
Lasso CRM
10.0
Email marketing
Contactability
6.0
Lasso CRM
9.5

CRM Project Management

Contactability
6.7
Lasso CRM
8.5
Task management
Contactability
6.0
Lasso CRM
8.5
Billing and invoicing management
Contactability
7.0
Lasso CRM
Reporting
Contactability
7.0
Lasso CRM
8.5

CRM Reporting & Analytics

Contactability
6.3
Lasso CRM
6.9
Forecasting
Contactability
6.0
Lasso CRM
Pipeline visualization
Contactability
7.0
Lasso CRM
8.0
Customizable reports
Contactability
6.0
Lasso CRM
5.7

Customization

Contactability
7.0
Lasso CRM
5.0
Custom fields
Contactability
7.0
Lasso CRM
5.0
Custom objects
Contactability
8.0
Lasso CRM
5.0
Scripting environment
Contactability
6.0
Lasso CRM

Security

Contactability
6.5
Lasso CRM
8.2
Single sign-on capability
Contactability
7.0
Lasso CRM
8.0
Role-based user permissions
Contactability
6.0
Lasso CRM
8.5

Social CRM

Contactability
7.0
Lasso CRM
Social data
Contactability
6.0
Lasso CRM
Social engagement
Contactability
8.0
Lasso CRM

Integrations with 3rd-party Software

Contactability
7.0
Lasso CRM
8.0
Marketing automation
Contactability
6.0
Lasso CRM
8.0
Compensation management
Contactability
8.0
Lasso CRM

Platform

Contactability
6.0
Lasso CRM
5.0
Mobile access
Contactability
6.0
Lasso CRM
5.0

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

Lasso CRM

  • Easy capture of eleads from multiple sources. Lasso automatically captures potential buyers who submit for more information across multiple sources, including on social media, BDX, our website, and others.
  • Lasso helps keep everything organized, from dividing the sales efforts of multiple sales people across multiple neighborhoods, to allowing us to track which floorplans and lots our potential buyers are interested in.
  • Setting up a robust prospect nurturing plan is easy, allowing our sales team to effortlessly follow pre-determined templates for follow up.
Anonymous | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

Lasso CRM

  • Connection between inventory and sales modules.
  • Calculation of commissions of representatives using the tool (not outside realtors).
  • Price revisions.
Nathalie Harput | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

Lasso CRM

No answers on this topic

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

Lasso CRM

  • Lasso has given us a cost-effective way to manage and nurture our clients, with extra homebuilding-related features to make our efforts more successful.
  • We have an easy way to track the client prospecting and nurturing efforts of sales staff, even those located across the country from the corporate office.
  • Lasso has lead to more effective sales efforts, as client nurturing processes are built right in to the platform for them to follow.
Anonymous | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lasso CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactability
7.0
Lasso CRM
9.8

Add comparison