What users are saying about
2 Ratings
1 Rating
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Score 7 out of 100
2 Ratings
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Score 9.9 out of 100

Feature Set Ratings

  • Contactability ranks higher in 2 feature sets: Customization, Platform
  • Lasso CRM ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Security, Integrations with 3rd-party Software

Sales Force Automation

6.3

Contactability

63%
8.9

Lasso CRM

89%
Contactability ranks higher in 5/9 features

Customer data management / contact management

6.0
60%
1 Rating
8.1
81%
2 Ratings

Workflow management

7.0
70%
1 Rating
6.2
62%
2 Ratings

Territory management

7.0
70%
1 Rating
N/A
0 Ratings

Opportunity management

7.0
70%
1 Rating
10.0
100%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
10.0
100%
1 Rating

Contract management

5.0
50%
1 Rating
N/A
0 Ratings

Quote & order management

6.0
60%
1 Rating
N/A
0 Ratings

Interaction tracking

7.0
70%
1 Rating
10.0
100%
1 Rating

Channel / partner relationship management

6.0
60%
1 Rating
N/A
0 Ratings

Customer Service & Support

4.3

Contactability

43%
5.0

Lasso CRM

50%
Contactability ranks higher in 2/3 features

Case management

4.0
40%
1 Rating
N/A
0 Ratings

Call center management

5.0
50%
1 Rating
N/A
0 Ratings

Help desk management

4.0
40%
1 Rating
5.0
50%
1 Rating

Marketing Automation

6.0

Contactability

60%
9.9

Lasso CRM

99%
Lasso CRM ranks higher in 2/2 features

Lead management

6.0
60%
1 Rating
10.0
100%
2 Ratings

Email marketing

6.0
60%
1 Rating
9.9
99%
2 Ratings

CRM Project Management

6.7

Contactability

67%
8.1

Lasso CRM

81%
Lasso CRM ranks higher in 2/3 features

Task management

6.0
60%
1 Rating
8.1
81%
2 Ratings

Billing and invoicing management

7.0
70%
1 Rating
N/A
0 Ratings

Reporting

7.0
70%
1 Rating
8.1
81%
2 Ratings

CRM Reporting & Analytics

6.3

Contactability

63%
6.6

Lasso CRM

66%
Contactability ranks higher in 2/3 features

Forecasting

6.0
60%
1 Rating
N/A
0 Ratings

Pipeline visualization

7.0
70%
1 Rating
8.0
80%
1 Rating

Customizable reports

6.0
60%
1 Rating
5.2
52%
2 Ratings

Customization

7.0

Contactability

70%
5.0

Lasso CRM

50%
Contactability ranks higher in 3/3 features

Custom fields

7.0
70%
1 Rating
5.0
50%
1 Rating

Custom objects

8.0
80%
1 Rating
5.0
50%
1 Rating

Scripting environment

6.0
60%
1 Rating
N/A
0 Ratings

Security

6.5

Contactability

65%
8.1

Lasso CRM

81%
Lasso CRM ranks higher in 2/2 features

Single sign-on capability

7.0
70%
1 Rating
8.0
80%
1 Rating

Role-based user permissions

6.0
60%
1 Rating
8.1
81%
2 Ratings

Social CRM

7.0

Contactability

70%

Lasso CRM

Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features

Social data

6.0
60%
1 Rating
N/A
0 Ratings

Social engagement

8.0
80%
1 Rating
N/A
0 Ratings

Integrations with 3rd-party Software

7.0

Contactability

70%
8.0

Lasso CRM

80%
Contactability ranks higher in 1/2 features

Marketing automation

6.0
60%
1 Rating
8.0
80%
1 Rating

Compensation management

8.0
80%
1 Rating
N/A
0 Ratings

Platform

6.0

Contactability

60%
5.0

Lasso CRM

50%
Contactability ranks higher in 1/1 features

Mobile access

6.0
60%
1 Rating
5.0
50%
1 Rating

Attribute Ratings

  • Lasso CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Contactability

70%
1 Rating
9.9

Lasso CRM

99%
2 Ratings

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

Lasso CRM

Lasso is a simple and easy-to-use CRM, above and beyond the daily tasks that the sales team or sales assistant complete, it allows our accounting department to generate reports and prepare invoices accordingly for commissions generated based on sales of condos.
Nathalie Harput | TrustRadius Reviewer

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

Lasso CRM

  • Easy capture of eleads from multiple sources. Lasso automatically captures potential buyers who submit for more information across multiple sources, including on social media, BDX, our website, and others.
  • Lasso helps keep everything organized, from dividing the sales efforts of multiple sales people across multiple neighborhoods, to allowing us to track which floorplans and lots our potential buyers are interested in.
  • Setting up a robust prospect nurturing plan is easy, allowing our sales team to effortlessly follow pre-determined templates for follow up.
Anonymous | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

Lasso CRM

  • Connection between inventory and sales modules.
  • Calculation of commissions of representatives using the tool (not outside realtors).
  • Price revisions.
Nathalie Harput | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

Lasso CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

Lasso CRM

No answers on this topic

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

Lasso CRM

  • Lasso has given us a cost-effective way to manage and nurture our clients, with extra homebuilding-related features to make our efforts more successful.
  • We have an easy way to track the client prospecting and nurturing efforts of sales staff, even those located across the country from the corporate office.
  • Lasso has lead to more effective sales efforts, as client nurturing processes are built right in to the platform for them to follow.
Anonymous | TrustRadius Reviewer

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