What users are saying about
1 Rating
1 Rating
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Score 7 out of 100
1 Rating
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Score 6 out of 100

Feature Set Ratings

  • Contactability ranks higher in 3 feature sets: Sales Force Automation, CRM Project Management, CRM Reporting & Analytics
  • MCA Suite ranks higher in 1 feature set: Security

Sales Force Automation

6.3

Contactability

63%
6.0

MCA Suite

60%
Contactability ranks higher in 9/9 features

Customer data management / contact management

6.0
60%
1 Rating
6.0
60%
1 Rating

Workflow management

7.0
70%
1 Rating
N/A
0 Ratings

Territory management

7.0
70%
1 Rating
N/A
0 Ratings

Opportunity management

7.0
70%
1 Rating
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
N/A
0 Ratings

Contract management

5.0
50%
1 Rating
N/A
0 Ratings

Quote & order management

6.0
60%
1 Rating
N/A
0 Ratings

Interaction tracking

7.0
70%
1 Rating
N/A
0 Ratings

Channel / partner relationship management

6.0
60%
1 Rating
N/A
0 Ratings

Customer Service & Support

4.3

Contactability

43%

MCA Suite

Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features

Case management

4.0
40%
1 Rating
N/A
0 Ratings

Call center management

5.0
50%
1 Rating
N/A
0 Ratings

Help desk management

4.0
40%
1 Rating
N/A
0 Ratings

Marketing Automation

6.0

Contactability

60%

MCA Suite

Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features

Lead management

6.0
60%
1 Rating
N/A
0 Ratings

Email marketing

6.0
60%
1 Rating
N/A
0 Ratings

CRM Project Management

6.7

Contactability

67%
4.0

MCA Suite

40%
Contactability ranks higher in 3/3 features

Task management

6.0
60%
1 Rating
N/A
0 Ratings

Billing and invoicing management

7.0
70%
1 Rating
N/A
0 Ratings

Reporting

7.0
70%
1 Rating
4.0
40%
1 Rating

CRM Reporting & Analytics

6.3

Contactability

63%
1.0

MCA Suite

10%
Contactability ranks higher in 3/3 features

Forecasting

6.0
60%
1 Rating
N/A
0 Ratings

Pipeline visualization

7.0
70%
1 Rating
N/A
0 Ratings

Customizable reports

6.0
60%
1 Rating
1.0
10%
1 Rating

Customization

7.0

Contactability

70%

MCA Suite

Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features

Custom fields

7.0
70%
1 Rating
N/A
0 Ratings

Custom objects

8.0
80%
1 Rating
N/A
0 Ratings

Scripting environment

6.0
60%
1 Rating
N/A
0 Ratings

Security

6.5

Contactability

65%
8.0

MCA Suite

80%
Contactability ranks higher in 1/2 features

Single sign-on capability

7.0
70%
1 Rating
N/A
0 Ratings

Role-based user permissions

6.0
60%
1 Rating
8.0
80%
1 Rating

Social CRM

7.0

Contactability

70%

MCA Suite

Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features

Social data

6.0
60%
1 Rating
N/A
0 Ratings

Social engagement

8.0
80%
1 Rating
N/A
0 Ratings

Integrations with 3rd-party Software

7.0

Contactability

70%

MCA Suite

Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features

Marketing automation

6.0
60%
1 Rating
N/A
0 Ratings

Compensation management

8.0
80%
1 Rating
N/A
0 Ratings

Platform

6.0

Contactability

60%

MCA Suite

Feature Set Not Supported
N/A
Contactability ranks higher in 1/1 features

Mobile access

6.0
60%
1 Rating
N/A
0 Ratings

Attribute Ratings

  • Contactability is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Contactability

70%
1 Rating
6.0

MCA Suite

60%
1 Rating

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

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