What users are saying about
1 Ratings
1 Ratings
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Score 7 out of 100
1 Ratings
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Score 6 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
MCA Suite
6.0
Customer data management / contact management
Contactability
6.0
MCA Suite
6.0
Workflow management
Contactability
7.0
MCA Suite
Territory management
Contactability
7.0
MCA Suite
Opportunity management
Contactability
7.0
MCA Suite
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
MCA Suite
Contract management
Contactability
5.0
MCA Suite
Quote & order management
Contactability
6.0
MCA Suite
Interaction tracking
Contactability
7.0
MCA Suite
Channel / partner relationship management
Contactability
6.0
MCA Suite

Customer Service & Support

Contactability
4.3
MCA Suite
Case management
Contactability
4.0
MCA Suite
Call center management
Contactability
5.0
MCA Suite
Help desk management
Contactability
4.0
MCA Suite

Marketing Automation

Contactability
6.0
MCA Suite
Lead management
Contactability
6.0
MCA Suite
Email marketing
Contactability
6.0
MCA Suite

CRM Project Management

Contactability
6.7
MCA Suite
4.0
Task management
Contactability
6.0
MCA Suite
Billing and invoicing management
Contactability
7.0
MCA Suite
Reporting
Contactability
7.0
MCA Suite
4.0

CRM Reporting & Analytics

Contactability
6.3
MCA Suite
1.0
Forecasting
Contactability
6.0
MCA Suite
Pipeline visualization
Contactability
7.0
MCA Suite
Customizable reports
Contactability
6.0
MCA Suite
1.0

Customization

Contactability
7.0
MCA Suite
Custom fields
Contactability
7.0
MCA Suite
Custom objects
Contactability
8.0
MCA Suite
Scripting environment
Contactability
6.0
MCA Suite

Security

Contactability
6.5
MCA Suite
8.0
Single sign-on capability
Contactability
7.0
MCA Suite
Role-based user permissions
Contactability
6.0
MCA Suite
8.0

Social CRM

Contactability
7.0
MCA Suite
Social data
Contactability
6.0
MCA Suite
Social engagement
Contactability
8.0
MCA Suite

Integrations with 3rd-party Software

Contactability
7.0
MCA Suite
Marketing automation
Contactability
6.0
MCA Suite
Compensation management
Contactability
8.0
MCA Suite

Platform

Contactability
6.0
MCA Suite
Mobile access
Contactability
6.0
MCA Suite

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Contactability
7.0
MCA Suite
6.0

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