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Top Rated
162 Ratings
1 Rating
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Score 7 out of 100

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

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Top Rated
162 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

  • Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

6.3

Contactability

63%
8.0

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

80%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 9/9 features

Customer data management / contact management

6.0
60%
1 Rating
8.7
87%
12 Ratings

Workflow management

7.0
70%
1 Rating
7.7
77%
12 Ratings

Territory management

7.0
70%
1 Rating
8.0
80%
12 Ratings

Opportunity management

7.0
70%
1 Rating
8.6
86%
11 Ratings

Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
7.6
76%
10 Ratings

Contract management

5.0
50%
1 Rating
8.4
84%
11 Ratings

Quote & order management

6.0
60%
1 Rating
7.8
78%
12 Ratings

Interaction tracking

7.0
70%
1 Rating
7.2
72%
12 Ratings

Channel / partner relationship management

6.0
60%
1 Rating
8.0
80%
11 Ratings

Customer Service & Support

4.3

Contactability

43%
7.9

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

79%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features

Case management

4.0
40%
1 Rating
8.0
80%
11 Ratings

Call center management

5.0
50%
1 Rating
7.9
79%
9 Ratings

Help desk management

4.0
40%
1 Rating
7.9
79%
8 Ratings

Marketing Automation

6.0

Contactability

60%
8.0

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

80%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features

Lead management

6.0
60%
1 Rating
8.9
89%
10 Ratings

Email marketing

6.0
60%
1 Rating
7.2
72%
8 Ratings

CRM Project Management

6.7

Contactability

67%
8.8

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

88%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/3 features

Task management

6.0
60%
1 Rating
8.9
89%
11 Ratings

Billing and invoicing management

7.0
70%
1 Rating
N/A
0 Ratings

Reporting

7.0
70%
1 Rating
8.8
88%
11 Ratings

CRM Reporting & Analytics

6.3

Contactability

63%
8.5

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

85%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features

Forecasting

6.0
60%
1 Rating
8.3
83%
11 Ratings

Pipeline visualization

7.0
70%
1 Rating
8.4
84%
11 Ratings

Customizable reports

6.0
60%
1 Rating
8.7
87%
11 Ratings

Customization

7.0

Contactability

70%
8.4

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

84%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 4/4 features

Custom fields

7.0
70%
1 Rating
8.8
88%
11 Ratings

Custom objects

8.0
80%
1 Rating
8.6
86%
11 Ratings

Scripting environment

6.0
60%
1 Rating
8.6
86%
10 Ratings

API for custom integration

N/A
0 Ratings
7.8
78%
11 Ratings

Security

6.5

Contactability

65%
8.0

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

80%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features

Single sign-on capability

7.0
70%
1 Rating
7.4
74%
13 Ratings

Role-based user permissions

6.0
60%
1 Rating
8.6
86%
13 Ratings

Social CRM

7.0

Contactability

70%
7.7

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

77%
Contactability ranks higher in 1/2 features

Social data

6.0
60%
1 Rating
8.0
80%
10 Ratings

Social engagement

8.0
80%
1 Rating
7.4
74%
9 Ratings

Integrations with 3rd-party Software

7.0

Contactability

70%
7.8

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

78%
Contactability ranks higher in 1/2 features

Marketing automation

6.0
60%
1 Rating
7.8
78%
11 Ratings

Compensation management

8.0
80%
1 Rating
7.9
79%
9 Ratings

Platform

6.0

Contactability

60%
8.3

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

83%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 1/1 features

Mobile access

6.0
60%
1 Rating
8.3
83%
11 Ratings

Attribute Ratings

  • Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Contactability

70%
1 Rating
7.6

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

76%
44 Ratings

Usability

Contactability

N/A
0 Ratings
7.5

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

75%
11 Ratings

Support Rating

Contactability

N/A
0 Ratings
7.5

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

75%
11 Ratings

Online Training

Contactability

N/A
0 Ratings
8.0

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

80%
1 Rating

Contract Terms and Pricing Model

Contactability

N/A
0 Ratings
7.0

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

70%
1 Rating

Professional Services

Contactability

N/A
0 Ratings
10.0

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

100%
1 Rating

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.
Anshu Na | TrustRadius Reviewer

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • Easy to sell products[.]
  • Build customers and make customer hub[.]
  • Tracking the sales cycle from marketing to sell the product[.]
  • Build Reports and Anayltics related to opportunities, leads, and service requests[.]
  • Getting customers issues after and before selling[.]
  • High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
  • Restrict users using RBAC role based access[.]
Adel Abu Ghazaleh | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • It doesn't have a lot of information for mid-market in Latin America, so there is info you can increase on this.
  • Job posting may not be part of the Commercial Module because it is where salespeople may look at it and start another process.
  • You may add a top 100 list per country in the lists by default, to make it easier to use when putting attention on the correct sectors.
ABRAHAM PABLO | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

Contactability Editions & Modules

Additional Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$65 Per User Per Month

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Editions & Modules

Edition
Professional$65.001
Standard$100.001
Enterprise$200.001
Premium$300.001
  1. Per User Per Month
Additional Pricing Details

Usability

Contactability

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.5
Based on 11 answers
Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.
Priya Joshi | TrustRadius Reviewer

Support Rating

Contactability

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.5
Based on 11 answers
The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.
Graeme Canter | TrustRadius Reviewer

Online Training

Contactability

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0
Based on 1 answer
Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.
Anshu Na | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

Contactability

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.0
Based on 1 answer
When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.
Graeme Canter | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • It allows you to stay on top of reorder points for your existing customers. We call them attrition calls.
  • When you orders flowing in, it makes it easier to follow up with buyers for other business units since you already have pre-existing business.
  • As a sales organization, everyone in the company has visibility across the board into what is our profit at any given moment for the day, week, month and year. This keeps up on track for each of our goals.
Simon Vargas | TrustRadius Reviewer

Screenshots

Contactability

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