What users are saying about
1 Rating
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Based on 1 reviews and ratings
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
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Top Rated
162 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 162 reviews and ratings
Feature Set Ratings
- Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
Sales Force Automation

6.3
Contactability
63%

8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
80%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 9/9 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 9/9 features
Customer data management / contact management

6.0
60%
1 Rating

8.7
87%
12 Ratings
Workflow management

7.0
70%
1 Rating

7.7
77%
12 Ratings
Territory management

7.0
70%
1 Rating

8.0
80%
12 Ratings
Opportunity management

7.0
70%
1 Rating

8.6
86%
11 Ratings
Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating

7.6
76%
10 Ratings
Contract management

5.0
50%
1 Rating

8.4
84%
11 Ratings
Quote & order management

6.0
60%
1 Rating

7.8
78%
12 Ratings
Interaction tracking

7.0
70%
1 Rating

7.2
72%
12 Ratings
Channel / partner relationship management

6.0
60%
1 Rating

8.0
80%
11 Ratings
Customer Service & Support

4.3
Contactability
43%

7.9
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
79%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features
Case management

4.0
40%
1 Rating

8.0
80%
11 Ratings
Call center management

5.0
50%
1 Rating

7.9
79%
9 Ratings
Help desk management

4.0
40%
1 Rating

7.9
79%
8 Ratings
Marketing Automation

6.0
Contactability
60%

8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
80%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Lead management

6.0
60%
1 Rating

8.9
89%
10 Ratings
Email marketing

6.0
60%
1 Rating

7.2
72%
8 Ratings
CRM Project Management

6.7
Contactability
67%

8.8
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
88%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/3 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/3 features
Task management

6.0
60%
1 Rating

8.9
89%
11 Ratings
Billing and invoicing management

7.0
70%
1 Rating

N/A
0 Ratings
Reporting

7.0
70%
1 Rating

8.8
88%
11 Ratings
CRM Reporting & Analytics

6.3
Contactability
63%

8.5
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
85%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 3/3 features
Forecasting

6.0
60%
1 Rating

8.3
83%
11 Ratings
Pipeline visualization

7.0
70%
1 Rating

8.4
84%
11 Ratings
Customizable reports

6.0
60%
1 Rating

8.7
87%
11 Ratings
Customization

7.0
Contactability
70%

8.4
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
84%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 4/4 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 4/4 features
Custom fields

7.0
70%
1 Rating

8.8
88%
11 Ratings
Custom objects

8.0
80%
1 Rating

8.6
86%
11 Ratings
Scripting environment

6.0
60%
1 Rating

8.6
86%
10 Ratings
API for custom integration

N/A
0 Ratings

7.8
78%
11 Ratings
Security

6.5
Contactability
65%

8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
80%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 2/2 features
Single sign-on capability

7.0
70%
1 Rating

7.4
74%
13 Ratings
Role-based user permissions

6.0
60%
1 Rating

8.6
86%
13 Ratings
Social CRM

7.0
Contactability
70%

7.7
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
77%
Contactability ranks higher in 1/2 features
Contactability ranks higher in 1/2 features
Social data

6.0
60%
1 Rating

8.0
80%
10 Ratings
Social engagement

8.0
80%
1 Rating

7.4
74%
9 Ratings
Integrations with 3rd-party Software

7.0
Contactability
70%

7.8
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
78%
Contactability ranks higher in 1/2 features
Contactability ranks higher in 1/2 features
Marketing automation

6.0
60%
1 Rating

7.8
78%
11 Ratings
Compensation management

8.0
80%
1 Rating

7.9
79%
9 Ratings
Platform

6.0
Contactability
60%

8.3
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
83%
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 1/1 features
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) ranks higher in 1/1 features
Mobile access

6.0
60%
1 Rating

8.3
83%
11 Ratings
Attribute Ratings
- Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.0
Contactability
70%
1 Rating

7.6
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
76%
44 Ratings
Usability

Contactability
N/A
0 Ratings

7.5
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
75%
11 Ratings
Support Rating

Contactability
N/A
0 Ratings

7.5
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
75%
11 Ratings
Online Training

Contactability
N/A
0 Ratings

8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
80%
1 Rating
Contract Terms and Pricing Model

Contactability
N/A
0 Ratings

7.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
70%
1 Rating
Professional Services

Contactability
N/A
0 Ratings

10.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
100%
1 Rating
Likelihood to Recommend
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesOracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.
Manager
SeertreeInformation Technology & Services, 1001-5000 employees
Pros
Contactability
- The software reporting system is really clean and works well and they are good at sending you leads.
- Their customer service is also willing to work with you and they really tried to help me improve our ROI.
- Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesOracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
- Easy to sell products[.]
- Build customers and make customer hub[.]
- Tracking the sales cycle from marketing to sell the product[.]
- Build Reports and Anayltics related to opportunities, leads, and service requests[.]
- Getting customers issues after and before selling[.]
- High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
- Restrict users using RBAC role based access[.]
Oracle CX Cloud Consultant
AppsproInformation Technology & Services, 501-1000 employees
Cons
Contactability
- Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
- The software training videos were confusing to non technical users.
- We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesOracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
- It doesn't have a lot of information for mid-market in Latin America, so there is info you can increase on this.
- Job posting may not be part of the Commercial Module because it is where salespeople may look at it and start another process.
- You may add a top 100 list per country in the lists by default, to make it easier to use when putting attention on the correct sectors.
Commercial Account Executive
HootsuiteMarketing and Advertising, 501-1000 employees
Pricing Details
Contactability
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$149 per month
Contactability Editions & Modules
—
Additional Pricing Details
—Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$65 Per User Per Month
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Editions & Modules
Edition
Professional | $65.001 |
---|---|
Standard | $100.001 |
Enterprise | $200.001 |
Premium | $300.001 |
- Per User Per Month
Additional Pricing Details
—Usability
Contactability
No score
No answers yet
No answers on this topic
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.5
Based on 11 answers
Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.
Assistant manager
Tata Consultancy ServicesInformation Technology and Services, 10,001+ employees
Support Rating
Contactability
No score
No answers yet
No answers on this topic
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.5
Based on 11 answers
The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.
Senior Operations Engineer
MediaComMarketing & Advertising, 1001-5000 employees
Online Training
Contactability
No score
No answers yet
No answers on this topic
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0
Based on 1 answer
Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.
Manager
SeertreeInformation Technology & Services, 1001-5000 employees
Alternatives Considered
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesOracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.

Verified User
Account Manager in Sales
Information Technology & Services Company, 501-1000 employeesContract Terms and Pricing Model
Contactability
No score
No answers yet
No answers on this topic
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.0
Based on 1 answer
When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.
Senior Operations Engineer
MediaComMarketing & Advertising, 1001-5000 employees
Return on Investment
Contactability
- We got our people to become more open minded in trying new software and exploring options for automation.
- Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
- Once used correctly, we did have a large increase in the number of new clients that our office handled.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesOracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
- It allows you to stay on top of reorder points for your existing customers. We call them attrition calls.
- When you orders flowing in, it makes it easier to follow up with buyers for other business units since you already have pre-existing business.
- As a sales organization, everyone in the company has visibility across the board into what is our profit at any given moment for the day, week, month and year. This keeps up on track for each of our goals.
Director Of Business Development - Operating Room / Urology / Vein Therapy
Typenex MedicalMedical Devices, 11-50 employees