Contactability vs Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) | TrustRadius

What users are saying about

Score 7 out of 10

Based on 1 reviews and ratings

Score 7.4 out of 10

Based on 193 reviews and ratings

Feature Rating Comparison

Contactability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Contactability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Case management

Call center management

Help desk management

Contactability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Lead management

Email marketing

Contactability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Task management

Billing and invoicing management

Reporting

Contactability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Forecasting

Pipeline visualization

Customizable reports

Contactability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Custom fields

Custom objects

Scripting environment

API for custom integration

Contactability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Single sign-on capability

Role-based user permissions

Contactability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Social data

Social engagement

Contactability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Marketing automation

Compensation management

Contactability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Mobile access

Pros

The software reporting system is really clean and works well and they are good at sending you leads.
Their customer service is also willing to work with you and they really tried to help me improve our ROI.
Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Read full review

Verified User

Engineer in Information Technology

Hospital & Health Care Company, 10,001+ employees

View all 1 answers on this topic

Insights of companies are really practical because gives you an overview of the company performance at the time you are looking at it.
Easy to use the Company Search Module where you can easily search for companies on DataFox.
The integration with Salesforce gives you a look at who is currently working with the prospect at this point and who has work in the past.

Read full review

Commercial Account Executive

HootsuiteMarketing and Advertising, 501-1000 employees

View all 82 answers on this topic

Cons

Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
The software training videos were confusing to non technical users.
We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Read full review

Verified User

Engineer in Information Technology

Hospital & Health Care Company, 10,001+ employees

View all 1 answers on this topic

I would like to see more integration with other CRMs such as Salesforce.
We have each business unit built into Salesforce and it can track the amount of gross profit that flows through our Oracle database. It then further it trickles to each sales rep and what they've closed during their time at the company. These figures are not always accurate.
It be difficult navigating to accounts and drilling down into each specific customer to understand details.

Read full review

Director Of Business Development - Operating Room / Urology / Vein Therapy

Typenex MedicalMedical Devices, 11-50 employees

View all 82 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.0

Based on 26 answers

So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.

Read full review

Eugine G Amalraj

IT Lead - Sales & Marketting

PolycomTelecommunications, 1001-5000 employees

View all 26 answers on this topic

Usability

No score

No answers yet

No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.7

Based on 10 answers

The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done

Read full review

Product Business Analyst, Product Operations

inContact (NASDAQ: SAAS)Telecommunications, 501-1000 employees

View all 10 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 10.0

Based on 6 answers

Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable

Read full review

Verified User

Professional in Information Technology

Computer Software Company, 201-500 employees

View all 6 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0

Based on 4 answers

It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version

Read full review

Verified User

Professional in Information Technology

Computer Software Company, 201-500 employees

View all 4 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 5.8

Based on 10 answers

We have received a timely and valuable support from the product vendor for new feature assessments and continuous improvement. As this is an SaaS product, getting timely access to a roadmap is critical and Oracle has been transparent about the direction of its tools, which helps our IT, business, and end-user community be more confident about using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud).

Read full review

Verified User

Consultant in Information Technology

Information Technology & Services Company, 10,001+ employees

View all 10 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0

Based on 2 answers

They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.

Read full review

Verified User

Director in Corporate

Computer Software Company, 201-500 employees

View all 2 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 2.0

Based on 12 answers

It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key

Read full review

Verified User

Manager in Sales

Computer Software Company, 201-500 employees

View all 12 answers on this topic

Alternatives Considered

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

Read full review

Verified User

Engineer in Information Technology

Hospital & Health Care Company, 10,001+ employees

View all 1 answers on this topic

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.

Read full review

Michael Weissberg

Digital Marketing Manager

Construction SpecialtiesBuilding Materials, 1001-5000 employees

View all 82 answers on this topic

Return on Investment

We got our people to become more open minded in trying new software and exploring options for automation.
Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
Once used correctly, we did have a large increase in the number of new clients that our office handled.

Read full review

Verified User

Engineer in Information Technology

Hospital & Health Care Company, 10,001+ employees

View all 1 answers on this topic

Unfortunately, our sales team has decreased productivity by trying to use the mobile application. It is poorly designed, and I've heard the same feedback from people at other organizations.
The ability to track and convert sales leads has proven to be a positive impact on ROI.
We are able to pass along leads and opportunities to our resellers.

Read full review

Verified User

Director in Information Technology

Medical Devices Company, 1001-5000 employees

View all 82 answers on this topic

Screenshots

—

See All (5) Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Contactability Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Editions & Modules

Edition

Professional	$65.00¹
Standard	$100.00¹
Enterprise	$200.00¹
Premium	$300.00¹

Per User Per Month

Additional Pricing Details

—

Rating Summary

Contactability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Contactability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Contactability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Contactability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Contactability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Contactability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Contactability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Contactability

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Add comparison